Having been a regular at Lakeland for a decade and needing a new chopping board the array of quality products on offer and the nice environment on the shop allowed for a sensible selection to be made... Voir plus
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Établissement
Changer d'établissementUnit 46, Ashley Shopping Centre,, Ashley Avenue, KT18 5AB Epsom, GB
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Lisez les avis des autres
I needed a frying pan for a very specific purpose and the assistant showed me lots that might suit. He took them out of any packaging so that I could judge the cooking area better, and told me which w... Voir plus
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Had just popped in for an idle browse whilst my partner was in Monsoon. Very helpful and knowledgable staff. Excellent pricing. Unexpected purchase, of tri ply stainless steel frying pan but offer was... Voir plus
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I have been using ProCook items in my home for a while now—cutting boards, knife set, dishes, and many more—and the quality is simply amazing. Everything is durable, stylish, and reliable, making... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 46, Ashley Shopping Centre,, Ashley Avenue, KT18 5AB, Epsom, Royaume-Uni
4,8
Excellent
383 avis
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Helpful Staff and lots to choose from.
13 juin 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Won't be returning …
I popped into the store on Saturday afternoon. The shop was very quiet, with two members of staff and only one other customer present. That customer was speaking with one of the staff members, while the other member of staff was behind the counter.
I approached her for advice on buying a good frying pan, as one I had previously purchased from another brand had not performed well. I'm not an expert when it comes to cookware and was hoping to receive some genuine guidance. I was fully prepared to spend more on a quality pan if it meant getting something durable that would last long term.
The staff member showed me two options, but when I asked about the difference between stick and non-stick pans, she seemed disinterested. It may be a basic question, but I genuinely didn't understand the differences and was looking for expert advice. I explained that I simply wanted a good pan for everyday family cooking.
At that point, she told me she needed to return to her other customer, despite that customer already being assisted by her colleague. As a result, I left the shop disappointed and still without the advice I had come in for.
I had been ready to make a purchase with a budget of around £100, but instead I felt ignored and unwelcome. It's a shame because the shop itself is lovely, but based on this experience I won't be returning
13 juin 2026
Avis spontané
Réponse de ProCook - Epsom
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Quality products for serious cooks
Convenient location with excellent range of kitchen products.
Polite and efficient service.
29 mai 2026
Great in store service
A very helpful, knowledgeable and patient assistant.
Good selection of products. Safety was important when viewing the knives.
6 juin 2026
Really helpful guy Meshra I think
Really helpful guy Meshra I think. Excellent service and recommendation.
6 juin 2026
Réponse de ProCook - Epsom
We're so glad you enjoyed our clear pricing, quality, and displays! We appreciate your kind words.
Having been a regular at Lakeland for a…
Having been a regular at Lakeland for a decade and needing a new chopping board the array of quality products on offer and the nice environment on the shop allowed for a sensible selection to be made and browsing. Lovely shop, nice staff and very reasonably priced. Will go back 100%
25 mai 2026
Réponse de ProCook - Epsom
We are so happy to hear you had such a positive experience finding a new chopping board! We truly appreciate your decade of loyalty and kind words about our staff and selection. We look forward to welcoming you back again soon.
Réponse de ProCook - Epsom
We're delighted you enjoyed our service and products!
very friendly and helpfull staff
very friendly and helpfull staff, excellent cariety of goods, excellent quality and prices.
24 mai 2026
Réponse de ProCook - Epsom
We're so happy you enjoyed our variety of goods, quality, and prices. We appreciate your kind words about our staff!
Réponse de ProCook - Epsom
We appreciate your kind words.
Réponse de ProCook - Epsom
We appreciate your kind words about our team.
Réponse de ProCook - Epsom
We're glad our team was knowledgeable and helpful.
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