ProCook - Gloucester Avis 

I told member of staff I was looking for cookie cutters took me directly to them. I said I was looking for other shapes suggested I looked on the clearance section and directed me there.

The lady who served us - Deborah - was really helpful, informative and efficient.

Staff were really pleasant and knowledgable. I knew we wanted a minimum triply set of pans and it was good to place the alternatives side by side.

Good costumer service

Another great visit. Advice before purchase. Great price too. My go to Cookshop.

I purchased a frying pan and its great. I cooked with it today and the non stick was amazing so really pleased.

Very pleasant sales lady.
Happy to let me browse around by myself.
Understood what I was looking for when I described item.
Took me to where it was and clearly explained improvements that had been made to it since my previous one

Friendly helpful staff got what I wanted, spent to much lol.could not have without the help.where is your nearest shop to swansea, as we were on a day trip.

We wanted to replace an old ceramic coated knives and add different sized one. They last for years, are extremely good, come with their own safety sheaths and are remarkably good value. Even the kitchen scissors were included in the deal! And an attractive new blue colour.
We also replaced our old weighing scales which were showing signs of wear after many years. The facility to go back to zero to add new ingredients into the same bowl is particularly useful. So a successful shop - everything we were looking for at an excellent price and with very helpful and pleasant shop staff. Thank you! ☺️

The lady sales person was polite and friendly

Always good service and great products

Disliked;
The item I went for was out of stock.
Liked;
Customer service. The member of staff was very welcoming & super helpful & directed me to possible alternatives whilst she checked when my preferred choice might be back in stock.

The staff were very knowledgeable and helpful.

Always great service and staff very helpful.
Great products and al9ways pleased with our purchases

We've always held ProCook in high regard and had good experiences in-store, but we've had two 18.5cm stainless steel colanders break, one in our house and one bought by my parents on the same day, and in one case it was genuinely dangerous. The handle snapped off mid-pour with boiling water, which very nearly went down my partner's arm.

Two failures like this from the same purchase date isn't just bad luck, it points to a real fault that other customers should know about. We reported it and haven't had a reply, which only adds to the concern. I'm writing this to raise awareness rather than out of spite, but I expected better from this company.

New* In answer to your reply, I'm writing this review on my partners behalf – Holly Jones and she's not received any instructions from you. Please advise