I ordered 12 of the olson range. They came well packaged but sadly four plates were chipped in transit. Contacted procook and Karen dealt with the issue fantasticly on a Friday with a great sense... Voir plus
Établissement
Changer d'établissementUnit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH Gloucester, GB
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Lisez les avis des autres
We have a 15 year old saucepan that the handle fell off. ProCook changed the broken saucepan for a brand new replacement as part of lifetime guarantee.
We wanted to replace an old ceramic coated knives and add different sized one. They last for years, are extremely good, come with their own safety sheaths and are remarkably good value. Even the kit... Voir plus
Great choice of products online. Ordered two black cast iron casserole dishes. One shallow, one round. Great quality! Arrived in pristine condition, at the allotted time.All packed with great car... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH, Gloucester, Royaume-Uni
4,8
Excellent
895 avis
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Staff at the gloucester shop were very…
Staff at the gloucester shop were very polite and helpful.the filleting knife i purchased was extremely sharp and well made.very happy.
8 mai 2026
Réponse de ProCook - Gloucester
We're so happy to hear our Gloucester staff were polite and helpful! We're also glad you're pleased with your purchase.
sales lady was friendly and took time…
sales lady was friendly and took time explaining about the gridle and gave tips on using it. Very impressed
9 mai 2026
Réponse de ProCook - Gloucester
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear our team member was friendly and helpful.
Réponse de ProCook - Gloucester
We're so glad our staff was helpful and you found your product!
Nice product
Firstly, the staff are very friendly. The product quality is very good, and the customer service is excellent.
1 mai 2026
Réponse de ProCook - Gloucester
We're so glad you enjoyed our product quality and found our staff and customer service excellent! We truly appreciate your kind words.
Réponse de ProCook - Gloucester
We're glad our team was friendly and helpful. We appreciate your feedback!
Really friendly and helpful staff-…
Really friendly and helpful staff- especially the lady that served us.
3 mai 2026
Réponse de ProCook - Gloucester
We're so happy you had a positive experience and found our staff, especially our team member, friendly and helpful.
a great shop staff going all the way to…
a great shop staff going all the way to be helpful will be going back
1 mai 2026
Saucepans
Wanted saucepans for my new kitchen. There was no where else I would go. It’s great to be able to see and touch them rather than a picture on the tablet.
1 mai 2026
Good value with regular discounts on…
Good value with regular discounts on various products.
Good quality for the costs of kitchen items.
Nice laid out stores and friendly staff.
1 mai 2026
Helpful staff.
30 avril 2026
Staff very helpful
30 avril 2026
Réponse de ProCook - Gloucester
We appreciate you letting us know our staff was helpful and that we provide a top-quality product. It means a lot to our team!
Well presented
The shop was clean & tidy & all the displays were clearly priced & well stocked. The staff member was very helpful.
23 avril 2026
Réponse de ProCook - Gloucester
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you were pleased with our shop's cleanliness and our staff member's helpfulness.
Great quality purchase and a superb…
Great quality purchase and a superb price, especially with the added bonus or discount.
Very pleased with the help from staff and with my item.
26 avril 2026
Réponse de ProCook - Gloucester
We're so happy to hear that you are pleased with your high-quality purchase and the price! We appreciate your kind words about our staff's assistance and your item.
Refund faulty product
Went in with a faulty item, assistant checked the item and was happy to give me a refund or exchange. Verify friendly helpful staff.
26 avril 2026
Réponse de ProCook - Gloucester
We're happy to hear that our staff was helpful and accommodating when you had an issue with your item. Thank you for your positive feedback and for taking the time to share your experience!
Great Service
Have found staff at Pro cook very pleasant and helpful on both occasions.
I had purchased a insulated teapot for a present at Christmas time unfortunately it recently developed a leak .
There was no problem when I returned the item to the store and obtained a new teapot. The member of staff polite and apologised for the inconvenience.
22 avril 2026
Réponse de ProCook - Gloucester
We're happy to hear that our staff were pleasant and helpful during your visits. We appreciate you sharing your experience regarding the teapot and are glad the return process was smooth. Thank you for your positive feedback!
The sales assistant was very helpful…
The sales assistant was very helpful and informative
21 avril 2026
Réponse de ProCook - Gloucester
We appreciate you letting us know the sales assistant was informative and helpful during your visit!
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