I visited your store in Gloucester docks for the first time and I was extremely impressed by the colleague that served me. She was helpful informative and helped me choose the products that I needed.... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH Gloucester, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We wanted to replace an old ceramic coated knives and add different sized one. They last for years, are extremely good, come with their own safety sheaths and are remarkably good value. Even the kit... Voir plus
I told member of staff I was looking for cookie cutters took me directly to them. I said I was looking for other shapes suggested I looked on the clearance section and directed me there.
L'entreprise a répondu
Very pleasant sales lady. Happy to let me browse around by myself. Understood what I was looking for when I described item. Took me to where it was and clearly explained improvements that had been... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH, Gloucester, Royaume-Uni
4,8
Excellent
888 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
a great shop staff going all the way to…
a great shop staff going all the way to be helpful will be going back
1 mai 2026
Saucepans
Wanted saucepans for my new kitchen. There was no where else I would go. It’s great to be able to see and touch them rather than a picture on the tablet.
1 mai 2026
Good value with regular discounts on…
Good value with regular discounts on various products.
Good quality for the costs of kitchen items.
Nice laid out stores and friendly staff.
1 mai 2026
Helpful staff.
30 avril 2026
Staff very helpful
30 avril 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de ProCook - Gloucester
We appreciate you letting us know our staff was helpful and that we provide a top-quality product. It means a lot to our team!
Well presented
The shop was clean & tidy & all the displays were clearly priced & well stocked. The staff member was very helpful.
23 avril 2026
Réponse de ProCook - Gloucester
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you were pleased with our shop's cleanliness and our staff member's helpfulness.
Great quality purchase and a superb…
Great quality purchase and a superb price, especially with the added bonus or discount.
Very pleased with the help from staff and with my item.
26 avril 2026
Réponse de ProCook - Gloucester
We're so happy to hear that you are pleased with your high-quality purchase and the price! We appreciate your kind words about our staff's assistance and your item.
Refund faulty product
Went in with a faulty item, assistant checked the item and was happy to give me a refund or exchange. Verify friendly helpful staff.
26 avril 2026
Réponse de ProCook - Gloucester
We're happy to hear that our staff was helpful and accommodating when you had an issue with your item. Thank you for your positive feedback and for taking the time to share your experience!
Great Service
Have found staff at Pro cook very pleasant and helpful on both occasions.
I had purchased a insulated teapot for a present at Christmas time unfortunately it recently developed a leak .
There was no problem when I returned the item to the store and obtained a new teapot. The member of staff polite and apologised for the inconvenience.
22 avril 2026
Réponse de ProCook - Gloucester
We're happy to hear that our staff were pleasant and helpful during your visits. We appreciate you sharing your experience regarding the teapot and are glad the return process was smooth. Thank you for your positive feedback!
The sales assistant was very helpful…
The sales assistant was very helpful and informative
21 avril 2026
Réponse de ProCook - Gloucester
We appreciate you letting us know the sales assistant was informative and helpful during your visit!
I went to the cirencester branch
I went to the cirencester branch, a day after I went to Gloucester outlet both stores were immaculate, and the sales people were so very helpful, polite and smiled, that makes the difference. When I need more work stuff i know exactly where I'm going.
25 avril 2026
Réponse de ProCook - Gloucester
We're so glad to hear that you found both stores immaculate and the sales people helpful and polite. It's great to know that our service makes a difference and that you know where to go for your needs.
Réponse de ProCook - Gloucester
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
Great company, love the products!
Great choice of products online.
Ordered two black cast iron casserole dishes. One shallow, one round. Great quality!
Arrived in pristine condition, at the allotted time.All packed with great care in environmentally friendly recyclable packaging.
Love the products .. will be buying more from this company!
11 avril 2026
Réponse de ProCook - Gloucester
We're happy to hear you found a great choice of products online and that your black cast iron casserole dishes are of great quality! It's wonderful they arrived in pristine condition, packed with care. We appreciate your feedback!
Réponse de ProCook - Gloucester
We appreciate you sharing your positive feedback regarding our very friendly customer service; we are so happy you enjoyed it!
Réponse de ProCook - Gloucester
We're glad you enjoyed it; we appreciate you sharing your positive experience with us. Thank you for your feedback.
Well stocked and laid out shop
Well stocked and laid out shop. Pleasant lady who served us.
19 avril 2026
Réponse de ProCook - Gloucester
We appreciate your great review! We're so happy you liked our well-stocked, laid-out shop and pleasant service.
Always excellent friendly service
Always excellent friendly service. I returned a saucepan lid. No question about replacing the item.
17 avril 2026
Réponse de ProCook - Gloucester
We're happy to hear that you received excellent and friendly service. We appreciate your feedback and are glad the saucepan lid replacement was seamless.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.