I ordered 12 of the olson range. They came well packaged but sadly four plates were chipped in transit. Contacted procook and Karen dealt with the issue fantasticly on a Friday with a great sense... Voir plus
Établissement
Changer d'établissementUnit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH Gloucester, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
We have a 15 year old saucepan that the handle fell off. ProCook changed the broken saucepan for a brand new replacement as part of lifetime guarantee.
We wanted to replace an old ceramic coated knives and add different sized one. They last for years, are extremely good, come with their own safety sheaths and are remarkably good value. Even the kit... Voir plus
Great choice of products online. Ordered two black cast iron casserole dishes. One shallow, one round. Great quality! Arrived in pristine condition, at the allotted time.All packed with great car... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH, Gloucester, Royaume-Uni
4,8
Excellent
895 avis
Demande des avis aux clients
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Klaudia was so helpful
Klaudia was so helpful. Great advice leading to us buying a great product at a great price. Very happy
6 juin 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
The Assistant was very knowledgeable…
The Assistant was very knowledgeable pleasant and helped us to consider some extra options to the knife set we purchased
1 juin 2026
Réponse de ProCook - Gloucester
We're so glad our assistant was knowledgeable and helped you with extra options. Thank you for your wonderful feedback!
Réponse de ProCook - Gloucester
We appreciate your kind words.
Réponse de ProCook - Gloucester
We appreciate you sharing your positive experience!
Réponse de ProCook - Gloucester
We're glad you found our shop well-laid out and our staff welcoming.
Réponse de ProCook - Gloucester
We're glad our staff was helpful and friendly, and you found what you needed within budget.
Great
I was served by Rebecca, she was very friendly and had great product knowledge, actually ended up buying more than I expected because of her advice. Was very happy with my purchases and the offers in store.
21 mai 2026
Réponse de ProCook - Gloucester
We're so pleased to hear you had such a positive shopping experience and were happy with your purchases and the offers in-store. Thank you for your kind words!
Helpful friendly staff enabled us to…
Helpful friendly staff enabled us to find what we wanted quickly.
11 mai 2026
Réponse de ProCook - Gloucester
We're so pleased our friendly staff helped you find what you needed quickly.
Happy with my purchase of new crockery
Happy with my purchase of new crockery. Lovely staff , helped us to the car with heavy items. Thank you so much 🌟
19 mai 2026
Réponse de ProCook - Gloucester
We're so glad you're happy with your new crockery and that our team could assist you. Thanks for your kind words!
Impressive shop
Impressive shop, knowledgeable staff, great pricing & most importantly quality products backed up by a long guarantee, I will be a returning customer 😃
13 mai 2026
Réponse de ProCook - Gloucester
We're delighted you found our shop impressive with knowledgeable staff, great pricing, and quality products. We look forward to your return!
Excellent after sales service
Very efficient service and offered me an alternative product when my non stick pan was sticking. Very happy
9 mai 2026
Réponse de ProCook - Gloucester
We're so happy you received efficient service and found a great alternative! We appreciate your positive feedback.
plenty of products and reasonable…good
plenty of products and reasonable prices and good quality
7 mai 2026
Réponse de ProCook - Gloucester
We're glad you appreciate our product selection, prices, and quality. Thank you for your feedback!
I had a problem with a handle on one of…
I had a problem with a handle on one of my pans and was immediately replaced as the pan was a few years old I was so impressed and will recommend your shop to all my friends.I have a range of items from your shop and love them all. Thank you Procook.
11 mai 2026
Réponse de ProCook - Gloucester
We're so impressed you were happy with the replacement for your pan handle, even after a few years! It's wonderful to hear you love our items and will recommend us to your friends. Thank you for your kind words.
Kitchen appliances.
Very helpful staff, they helped me find exactly what I was looking for.
11 mai 2026
Réponse de ProCook - Gloucester
We appreciate you taking the time to share your experience. We're so happy to hear that our staff was helpful and found what you needed!
Réponse de ProCook - Gloucester
We appreciate your kind words about our products and service.
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