I visited your store in Gloucester docks for the first time and I was extremely impressed by the colleague that served me. She was helpful informative and helped me choose the products that I needed.... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH Gloucester, GB
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Lisez les avis des autres
We wanted to replace an old ceramic coated knives and add different sized one. They last for years, are extremely good, come with their own safety sheaths and are remarkably good value. Even the kit... Voir plus
I told member of staff I was looking for cookie cutters took me directly to them. I said I was looking for other shapes suggested I looked on the clearance section and directed me there.
L'entreprise a répondu
Very pleasant sales lady. Happy to let me browse around by myself. Understood what I was looking for when I described item. Took me to where it was and clearly explained improvements that had been... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH, Gloucester, Royaume-Uni
4,8
Excellent
887 avis
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Les gens ont aussi consulté
No qualms replacements
Having previously taken cooking pans back to the store and received great service and replacements, we realised that we were having a similar problem with 2 of the replacements (after several years of using them). The staff had no qualms in giving us equivalent replacements and even suggested that we bring in our other pans for them to inspect and replace if appropriate. We did this and they replaced another 2 large pans. They were friendly and professional. I would strongly recommend them.
30 mars 2026
Avis spontané
Réponse de ProCook - Gloucester
We appreciate your positive feedback! We're happy to hear that you received great service and replacements, and that our staff were friendly and professional in assisting you with your pans. We're glad you recommend us.
Réponse de ProCook - Gloucester
We appreciate your positive feedback on our lovely items and clean, well-displayed goods; we are so happy you were pleased!
Réponse de ProCook - Gloucester
We appreciate you letting us know our assistant was helpful and not pushy; it means a lot to our team.
Seen what I wanted easy to find the…
Seen what I wanted easy to find the display items, sales staff were polite and very helpful.
29 mars 2026
Réponse de ProCook - Gloucester
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found what you wanted and liked our helpful staff.
We enjoy the shop & the staff are…
We enjoy the shop & the staff are friendly and helpful.
29 mars 2026
Procook knife set
Service was perfect,on time and very fast. Packaging was excellent with no chance of damage. As for the knives,well they are truly amazing, fabulous craftsmanship and extremely sharp. The storage block looks beautiful in the kitchen and keeps the knives safe
17 mars 2026
Réponse de ProCook - Gloucester
We're happy to hear that you received perfect, fast, and on-time service! It's great to know the packaging prevented damage and that you find the knives amazing, crafted beautifully, and extremely sharp. We appreciate your feedback on the storage block!
Fabulous shop!
What a great shop, I managed to buy an all singing and dancing top of the range pressure cooker. I also had to choose from 9 woks and chose the first that I saw and it had 20%off! Nice and heavy, bought a few gadgets too.
I was served by Karen who really knew her stuff and bless her helped me carry it to the car, exemplary member of staff.
21 mars 2026
Avis spontané
Réponse de ProCook - Gloucester
We're glad you enjoyed your shopping experience and found what you were looking for! We appreciate your positive comments regarding our selection and service. We are happy to hear that a member of our team provided exemplary assistance. Thank you for your feedback!
The staff are always so friendly and…
The staff are always so friendly and helpful. Their product knowledge is great.
21 mars 2026
Réponse de ProCook - Gloucester
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you enjoyed our friendly staff and product knowledge.
Stainless Baking Trays WARP!!!
Stainless Steel Baking Tray Set warps!!!! Dont buy! On the first use it warped when simply cooking some chips. The packaging states "Anti-warp edging" and such is false marketing as I bought them for this purpose. If you cant meet it dont put it on the packaging and mislead people. I wont be buying trays from procook again. Order OWW21933985
2 mars 2026
Avis spontané
Réponse de ProCook - Gloucester
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Réponse de ProCook - Gloucester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Information!
Information!
Female assistant was very informative and enthusiastic at Gloucester docks branch weekend.
15 mars 2026
The service I received in the shop was…
The service I received in the shop was good . The lady was pleasant and helpful .
16 mars 2026
Réponse de ProCook - Gloucester
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our service and staff pleasant and helpful.
Lady who served us was very helpful and…
Lady who served us was very helpful and efficient.
6 mars 2026
Réponse de ProCook - Gloucester
We appreciate you letting us know the service was helpful and efficient; it means a lot to our team that you had a great experience.
No nonsense, no quibble
No nonsense, hassle free exchange of pans. Purchased 5 years ago, coating started to degarde. Known problem and 5 piece pan set upgraded to latest Tri-ply range. The lady at Glos Quays very helpful. 5*
13 mars 2026
Réponse de ProCook - Gloucester
We appreciate your positive feedback! We're so happy you found our service great and our pricing very competitive.
Leightons excellent customer service
Came in to enquire for a set of knives on my first visit, Leighton talked me through the different ranges, gave personal recommendations and ensured that I came back to purchase them on my second visit. Will definitely be a return customer if he’s there!
8 mars 2026
Réponse de ProCook - Gloucester
We're happy to hear that you had a positive experience! It's great to know that the staff member provided helpful recommendations and ensured your return visit. We appreciate your feedback and look forward to seeing you again.
Helpful and informative staff
Helpful and informative staff, good product range to suit your budget
10 mars 2026
Réponse de ProCook - Gloucester
We appreciate you taking the time to leave us this great review! We're so happy you found our staff helpful and enjoyed our product range.
The correspondence was prompt
5 mars 2026
Réponse de ProCook - Gloucester
We appreciate you taking the time to share your feedback. We are happy to hear that our correspondence was prompt.
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