Great service the colleague gave me greay advice so I didnt sharpen my Japanese knives wrong. As there are different ways of sharpening. Products are excellent quality and a good price.
Établissement
Changer d'établissementUnit 25 Centurion Block, Canal Side, Gunwharf Quays, PO1 3FA Portsmouth, GB
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Lisez les avis des autres
The ladies at GunWharf Pro Cook were exceptional. They gave me the Best customer service . We visited the shop on 16th July 2026 at around 6:30pm . Not only did they go over the pricing of knives se... Voir plus
Went into the Pro Cook at Gunwharf Quays and was immediately greeted by the members of staff. They were all so incredibly helpful. There’s nothing worse than being ignored when you enter or being bad... Voir plus
L'entreprise a répondu
A couple of pots had a little ding and some scratches, took them into store and were exchanged immediately, very happy with purchase would recommend.
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 25 Centurion Block, Canal Side, Gunwharf Quays, PO1 3FA, Portsmouth, Royaume-Uni
4,8
Excellent
817 avis
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We would recommend the Portsmouth store
The assistant was very helpful in our purchase of a set of saucepans. We browsed with no pressure.
4 juin 2026
I was happy with the knives I bought…
I was happy with the knives I bought the staff was very helpful
29 mai 2026
Excellent customer service!!
31 mai 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de ProCook - Portsmouth
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Hardly any new products since a couple of years or more
The products I bought are of ordinary stuff... I didn't want to leave the shop empty handed! The products seem to be the same old standard products from years and years there's hardly any changes, I am specifically referring to ProCook, Portsmouth branch... It's because of the tourist attractions that there is sale.... People from London visiting finds not much has changed.... No offense meant to the staff working there....
20 mai 2026
Réponse de ProCook - Portsmouth
We appreciate you taking the time to share your feedback regarding our Portsmouth branch. We are always looking for ways to refresh our offerings and your comments about product variety are valuable. We will certainly consider this as we plan future selections.
Very high quality products and customer service
Very high quality, really helpful in-store staff, and when two items (ordered in store for delivery) arrived damaged, replacements were delivered the next day with no fuss
4 mai 2026
Réponse de ProCook - Portsmouth
We're so happy to hear you received high-quality items and found our staff helpful! We're glad we could quickly resolve the issue with damaged items.
Jade was extremely helpful
Jade was extremely helpful, knowledgeable and patient and the products we bought we are very pleased with.
17 mai 2026
Réponse de ProCook - Portsmouth
We're so glad our team member was helpful, knowledgeable, and patient! We are happy you are pleased with your purchases.
Very good customer interaction and help…
Very good customer interaction and help provided.
15 mai 2026
Réponse de ProCook - Portsmouth
We appreciate your positive feedback on our customer interaction and help.
The lady knows her stuff
The lady that served my wife was incredibly knowledgeable about her products and suggested better alternatives to what we wanted.
15 mai 2026
Réponse de ProCook - Portsmouth
We're so glad to hear our staff was incredibly knowledgeable and provided excellent recommendations. Thank you for sharing your positive experience!
Amazing Staff!
While shopping for new knives, shop assistant Holly made my experience phenomenal. She didn't try and push a sale, answered all of my questions, made valuable suggestions, was warm and knowledgable. I do hope Holly's boss reads this, staff members like Holly are what keep customers coming back!
15 mai 2026
Réponse de ProCook - Portsmouth
We're so glad to hear our team made your knife shopping experience phenomenal! We appreciate your kind words about the valuable suggestions and knowledgeable assistance you received. Thank you for your positive feedback!
Réponse de ProCook - Portsmouth
We're glad you enjoyed your visit and found our team helpful. We appreciate your kind words!
Réponse de ProCook - Portsmouth
We really appreciate your kind review.
My lovely shop
Bardzo lubię zakupy w tym sklepie. Świetna obsługa i przede wszystkim znakomita jakość produktów.
7 mai 2026
Réponse de ProCook - Portsmouth
We really appreciate your kind review.
Knife set…
It was a very pleasant experience with a very informative colleague who answered my questions with confidence and good knowledge of the product
7 mai 2026
Réponse de ProCook - Portsmouth
We appreciate you taking the time to leave us this great review! We're so happy to hear that you had a pleasant experience with our colleague and their product knowledge.
What a lovely physical retail…
What a lovely physical retail experience.. reminds me of the old days when staff cared and the shop was well presented with actual stock you could look at, see the quality, make an unhurried choice. The girl who assisted on Sunday down at Gunwharf was bright, bubbly, super helpful and had a real understanding of your product lines. Choice was overwhelming but she listened, recommended some options and then left me to decide, perfect balance of informing me but not hovering around looking for a sale. High quality kitchen items, these look like they’ll outlast me, would highly recommended a visit next time you’re upgrading your cookware!
10 mai 2026
Réponse de ProCook - Portsmouth
We are so pleased to hear you had such a wonderful experience at our Gunwharf store. It's fantastic to know our team provided excellent service and helped you find the perfect high-quality kitchen items. We truly appreciate your kind words and recommendation!
Great pan!
Lovely quality casserole pan great value for money looked at lots before choosing this one.
Helpful staff in store
5 mai 2026
Réponse de ProCook - Portsmouth
We're so happy you found our casserole pan to be of lovely quality and great value! We appreciate your kind words about our staff.
Staff experience
The young lady was very helpful in helping me find the equipment I required.
She was very smart, polite and very professional.
9 mai 2026
Réponse de ProCook - Portsmouth
We're so happy to hear our colleague was helpful and professional in assisting you. Thank you for this wonderful review!
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