The staff member who served us was brilliant and sorted things out. The delivery was spot on and arrived. Purchased on Saturday delivered Monday afternoon.
L'entreprise a répondu
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Lisez les avis des autres
The cutlery and glasses I bought from ProCook are amazing quality and such great value for money. I’m really impressed with how well-made they are, and they look lovely too. The staff were also so nic... Voir plus
L'entreprise a répondu
I already loved the products that ProCook produce. Was a great surprise to see a shop open up in The Oracle, Reading just over a year ago. The shop offers a fantastic rangfe of cookware, almost all of... Voir plus
L'entreprise a répondu
The gentelman serving me was very helpful,he showed me where to find the item i needed,he didnt try to sell me a more expensive item instead he pointed out a great buy 3 items for £10.because of his... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 33, The Oracle, RG1 2AH, Reading, England, Royaume-Uni
- 0118 370 2088
4,8
Excellent
255 avis
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Placed in the Hollybrook Mall it has so…
Placed in the Hollybrook Mall it has so many variations of cooking items it’s almost overwhelming however there were a couple of items we were looking for they didn’t have so it’s not fully comprehensive. However there were a staff were very quick and friendly with answering questions and we did buy three useful items.
13 mars 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Love the shop Really helpful staff
Love the shop Really helpful staff. Great 30th birthday discount. Fabulous pans
3 mars 2026
Réponse de ProCook - Reading
We appreciate you sharing your fantastic experience with us! We're so happy to hear that our staff were helpful and you loved the pans and discount.
The ProCook shop has a wonderful…
The ProCook shop has a wonderful variety of useful and beautiful things for the kitchen. The staff are friendly and knowledgeable, but not pushy. I was delighted to find the kind of freezable glass storage containers I have been looking for.
26 février 2026
Réponse de ProCook - Reading
We're delighted you found a wonderful variety of useful and beautiful things for the kitchen and that our staff were friendly and knowledgeable. We appreciate you finding the freezable glass storage containers you were looking for.
Réponse de ProCook - Reading
We appreciate you letting us know the salesperson was knowledgeable; we are so happy to hear it!
I was helped by Steven who was…
I was helped by Steven who was approachable, friendly and knowledgeable. He helped me find exactly what I was looking for and I'll definitely shop there again.
The shop was cean and tidy, I would highly recommend this shop for the great service I received from Steven.
22 février 2026
Réponse de ProCook - Reading
We're happy to hear that you found our team member approachable, friendly, and knowledgeable. It's great that they helped you find exactly what you were looking for. We appreciate your recommendation and hope to see you again!
Exceptionally helpful female service.
21 février 2026
Réponse de ProCook - Reading
We appreciate you letting us know about the helpful service you experienced. We're glad you were satisfied with our team member.
Réponse de ProCook - Reading
We appreciate you taking the time to leave us this great review! We're so happy you liked our shop, service, and choices.
Réponse de ProCook - Reading
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Réponse de ProCook - Reading
We appreciate your positive feedback and are glad you had a great experience with us. Thanks!
Good experience 👍🏻
14 février 2026
Réponse de ProCook - Reading
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Shane was so helpful. A pleasure to shop.
Shane was so helpful. Gave considered advice based on our personal requirements. At no point was there any pressure sales blurb. A genuinely pleasant shopping experience.
15 février 2026
Great kitchen shop
Positive customer service
Great quality and good prices (some very good sales)
15 février 2026
Réponse de ProCook - Reading
We appreciate your positive feedback. We are so happy you liked our customer service, great quality, and good prices, especially the sales.
Réponse de ProCook - Reading
We're happy to hear that you appreciated our professional personnel and focus on quality. Thank you for your positive feedback; it means a lot to us.
An excellent range of cookware
An excellent range of cookware. I'm 'de-toxifying' my kitchen and ProCook provides lots of opportunities for non-PFAS coated items. I really like ProCook. Thank you.
13 février 2026
Réponse de ProCook - Reading
We appreciate you taking the time to share your thoughts! We're so happy to hear that you find our cookware excellent and that we provide opportunities for non-PFAS coated items as you 'de-toxify' your kitchen.
Nearly impossible to remove label
I bought an induction hob adaptor, basically a disc of magnetically conductive metal that allows me to use an aluminium layered pan on an induction hob that otherwise wouldn't work. I haven't tried it yet to see if it works because I have spent two days getting the label off. It covered most of the surface and it took multiple scrapings and soakings to remove the label and the underlying glue, very frustrating.
No issue with the staff, they were really helpful at the point of sale and I am confident the product will be good, as is the case with Procook's products.
But the label, please, ugh!!
10 février 2026
Réponse de ProCook - Reading
We appreciate your feedback and are glad the staff were helpful. We're sorry to hear you had trouble removing the label from the induction hob adaptor. Thank you for bringing this to our attention.
Pro cook staff at the oracle in Reading…
Pro cook staff at the oracle in Reading are lovely and really helpful both times I’ve been in there they’ve been great! The products are really well made and also a great feature in the kitchen.
6 février 2026
Excellent customer service friendly and…
Excellent customer service friendly and helpful well done
3 février 2026
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