I was greeted with a lovely smile by Lisa, who genuinely couldn’t do enough for me. She was so patient, helpful and knowledgeable, and took the time to make sure I found exactly what I was looking f... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit SU08 Touchwood Shopping Mall, B91 3GJ Solihull, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
excellent approach by staff ,they know their products, friendly and in formative. fantastic range of cookware. Compared with John Lewis opposite ,they get the gold medal i have used before,but time... Voir plus
L'entreprise a répondu
A very helpful and knowledgeable lady showed us the different ranges of pans and drew our attention to a great deal going on with knives and utensils selling at 3 for £10. We were fully kitted out for... Voir plus
High end kitchen utensils just around the corner from John Lewis. Quality products if you can afford them, not really necessary in a cost of living crisis for the majority. At least the price’s keep t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit SU08 Touchwood Shopping Mall, B91 3GJ, Solihull, Royaume-Uni
4,9
Excellent
950 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de ProCook - Solihull
We appreciate you letting us know our staff was friendly and the service great; it means a lot to our team.
My experience was really great
My experience was really great. The girl at the till responded with a smaile
22 février 2026
Réponse de ProCook - Solihull
We're happy to hear that you had such a great experience! It's wonderful to know that our team member's smile made a positive impact on your visit.
We already had some of your products
We already had some of your products, which we love, bought from outlet centres. We found what we needed and the staff were really friendly and helpful.
22 février 2026
Réponse de ProCook - Solihull
We're so happy to hear that you love our products and found what you needed! We appreciate your feedback regarding our friendly and helpful staff.
Excellent service from Solihull team
22 février 2026
Réponse de ProCook - Solihull
We appreciate you letting us know about the excellent service from the Solihull team; it means a lot to us that you are pleased.
Réponse de ProCook - Solihull
We appreciate your positive feedback regarding our superb service and helpful assistant; we are so happy you enjoyed them!
good choice of basic attractive items…
good choice of basic attractive items at very competitive price. pleasant efficient service.
21 février 2026
Réponse de ProCook - Solihull
We appreciate you sharing your thoughts! We are so happy to hear that you were satisfied with our attractive items, prices, and pleasant service.
Réponse de ProCook - Solihull
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The staff are very helpful
The staff are very helpful, and they are very friendly. I wish more shop staff were as good as Pro Cook.
17 février 2026
Réponse de ProCook - Solihull
We appreciate you taking the time to share your experience! We're so happy to hear that you found our staff helpful and friendly. Thanks for your kind words.
Réponse de ProCook - Solihull
We appreciate your positive feedback. We are so happy to hear that you found our staff great and helpful and that they pointed out our special offers.
Lovely shop,staff and special well made…
Lovely shop,staff and special well made kitchen tools
12 février 2026
Réponse de ProCook - Solihull
We appreciate your positive feedback. We are so happy you enjoyed our lovely shop, staff, and special well-made kitchen tools.
Réponse de ProCook - Solihull
We appreciate your positive feedback on our excellent products and service; we are so happy you are pleased!
Great quality spoons
Great, high quality products. Bought several items from ProCook and they seem to last. Spoons were just as we wanted.
15 février 2026
Réponse de ProCook - Solihull
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear you find our products high quality and long-lasting, and that the spoons met your expectations.
Lovely store with helpful staff and a…
Lovely store with helpful staff and a great range of products. It had exactly what I was looking for.
11 février 2026
Réponse de ProCook - Solihull
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our great range of products and helpful staff.
Good in-store advice
Good in-store advice
Good, best quality knives + accessories
Lifetime guarantee (on certain knives)
Easily found in Touchwood Solihull
10 février 2026
Réponse de ProCook - Solihull
We're happy to hear that you found our in-store advice helpful and that you are pleased with the quality of our knives and accessories! We appreciate your positive feedback regarding our guarantee.
Shop laid out well
Shop laid out well, staff friendly, Lots of utensils, lots of gift ideas too
13 février 2026
Réponse de ProCook - Solihull
We appreciate you taking the time to leave us this great review! We're so happy you liked our shop's layout and friendly staff.
Réponse de ProCook - Solihull
We're happy to hear you enjoyed the product and the brilliant service at our shop. Thank you for your positive feedback!
Good selection of saucepans
Good selection of saucepans, friendly staff. Pleased with the small size stainless steel one I bought, good quality, heavy base. Heats milk really well without scolding on bottom of pan. Will buy more
8 février 2026
Excellent service and advice kept my…
Excellent service and advice kept my items to collect later as they were heavy. Have used them several times before
5 février 2026
Réponse de ProCook - Solihull
We're happy to hear that you received excellent service and advice. We appreciate you choosing us and are glad we could assist with your heavy items. Thank you for your continued patronage!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.