Great service, staff came over when they saw we were looking at knives and ask if I wanted to try and was very helpful in talking about them, giving some advice or thoughts when asked with no feeling... Voir plus
Établissement
Changer d'établissementUnit 62 Westquay Shopping Centre, SO15 1QE Southampton, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Phoned Southampton store to check stock, phone answered promptly by manager, who after checking stock confirmed only one in stock and kept it back for our collection later that day. Well done good fri... Voir plus
Very helpful assistant in the shop. Sorry, can't remember his name. He took the time to explain about the different types of kitchen knives. He let me try chopping some vegetables to see which knife h... Voir plus
We brought our new pans from Southampton store. Excellant customer service. The lady was informative, friendly and helped us choose a lot morr than we intended. The pans are great quality and love thr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 62 Westquay Shopping Centre, SO15 1QE, Southampton, Royaume-Uni
- 023 8268 1036
4,7
Excellent
250 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Love the crockery we just bought and…
Love the crockery we just bought and when one pack arrived damaged - we swapped them with no fuss and no quibble - just nice and straight forward.
28 mars 2026
Réponse de ProCook - Southampton
We're happy to hear that you love the crockery. We are also glad the exchange process for the damaged pack was straightforward for you. Thanks for your positive feedback!
Réponse de ProCook - Southampton
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Loads of great products
Loads of great products. Last in the store very helpful. She offered to look after out heavy purchased goods so we could continue shopping
30 mars 2026
Réponse de ProCook - Southampton
We're so glad you found many great products! It's wonderful to hear that our staff was very helpful and looked after your purchases so you could continue shopping.
Staff were extremely helpful and…
Staff were extremely helpful and accommodating. Made it a pleasure to shop for what I needed.
Thanks
30 mars 2026
Réponse de ProCook - Southampton
We appreciate you taking the time to share your experience! We're so glad to hear that our staff were helpful and accommodating and that you enjoyed shopping with us.
Worth a visit…
A lot to offer and the knives we purchased were reasinably priced abd very good quality.
28 mars 2026
Réponse de ProCook - Southampton
We appreciate you taking the time to leave us this great review! We're so happy to hear that you are pleased with our offerings and the knives you purchased.
Great selection of products and value
Great selection of products and value. Service is great!
28 mars 2026
I wanted a Garlic Press
I wanted a Garlic Press, unfortunately shop in West Quay Southampton didn't have them, nor online. I thought i would buy a frying pan that is smaller to the one I have already. Does the job, and keeps everything hot, even after an hour and a half. Easy to clean, the weight of the fryer is heavy which I like.
26 mars 2026
Sticky label won't come off
I bought an induction hob converter for my old pans. It's a good size with a nicely angled handle. However, the label used by Procook was stuck fast. It wouldn't peel off, so I soaked it. It still wouldn't peel off and I had to scrap it off with a knife. Even then it's left a sticky residue. It's taken me a good 30 minutes and I still can't use it because of the residue.
22 mars 2026
Great products and great customer…
Great products and great customer service in-store. Highly recommended.
13 mars 2026
Good quality purchase
Good quality purchase, plus 20% discount! . Helpful staff. Would highly recommend.
7 mars 2026
I am impressed with my purchase
I am impressed with my purchase. I am buying since many years , when this shop used to be in Portsmouth. I am glad, now this shop is in Southampton.
6 mars 2026
Réponse de ProCook - Southampton
We're happy to hear that you're impressed with your purchase. We appreciate your long-time patronage since our Portsmouth days and are glad you can visit us in Southampton.
Friendly customer service
Friendly customer service, excellent quality products, we have purchased saucepans in the past & this week utensils & cutting knives that were on order. I never worry about buying from this company as always have been very pleased with my purchase
3 mars 2026
Réponse de ProCook - Southampton
We're happy to hear about your positive experiences with our friendly customer service and excellent quality products. We appreciate your continued purchases and are pleased you're always satisfied.
Lovely shopping experience
The staff are very helpful and friendly and I am so pleased the the coffee pot I purchased
3 mars 2026
Réponse de ProCook - Southampton
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and friendly and liked your coffee pot.
Great customer service
They were most helpful and found the products I required, explaining the product and the offers available.
22 février 2026
Réponse de ProCook - Southampton
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that we were helpful in finding the products and explaining the offers.
Attractive shop which drew us in.
Attractive shop which drew us in.
We found many thing for the kitchen which we bought and have found useful.
22 février 2026
Réponse de ProCook - Southampton
We appreciate you taking the time to leave us this wonderful review. We're so happy to hear that our shop drew you in and that you found many useful items!
Réponse de ProCook - Southampton
We appreciate you letting us know our staff was helpful and the atmosphere friendly; it means a lot to our team.
Excellent pans
We picked up the Professional Bi-Ply sauce pan set, some frying pans and a caserol pan in the January sales, I was a little wary as we had expected to pay far more than we did, and I have to say the quality is superb and the heat distribution is spot on, a joy to cook with
11 janvier 2026
Réponse de ProCook - Southampton
We're happy to hear that you find the quality superb and the heat distribution spot on. It's great to know you are enjoying cooking with the new pans. Thank you for your positive feedback!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.