We have bought previously from to cook when replacing kitchen knives, never bought these products before but realised what we were missing. Very pleased with all products chosen and still performing... Voir plus
Établissement
Changer d'établissementUnit L44, Level 1, Peel Avenue, The Trafford Centre, M17 8AA Manchester, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
What a great shop for everything you could need in your kitchen! My purchase this time was scissors which easily come apart for a complete clean of all surfaces instead of leaving ‘trapped food in t... Voir plus
L'entreprise a répondu
There was a problem with my original purchase. After a call to the Trafford Centre store this was quickly addressed by Dean who arranged for a replacement to be sent to my home address. This arrived f... Voir plus
Staff were very helpful with our exchange but we did feel a little rushed, otherwise 5 stars.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit L44, Level 1, Peel Avenue, The Trafford Centre, M17 8AA, Manchester, Royaume-Uni
4,9
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
In store experience
Visited the store especially for a product I’ve had my eye on for a while, store was nice and clean and I was able to find what I wanted pretty quickly. The store member even gave me some good advice on the best way of using the product, going above and beyond. Great service!
4 juillet 2026
Réponse de ProCook - Trafford
We're so pleased you had a great experience in our store and found the product you were looking for quickly! It's wonderful to hear our team member provided excellent service and helpful advice.
Staff were very helpful and polite
2 juillet 2026
Réponse de ProCook - Trafford
We are so pleased to hear that our team provided you with such a positive experience. Your kind words are greatly appreciated!
Pro Cook Trafford Centre Excellent…
We went to the Pro Cook in the Trafford Centre and needed help with purchasing kitchen knives. Richard, who served us, was excellent and we made several purchases. Delighted with the service.
23 juin 2026
Réponse de ProCook - Trafford
We're delighted you received excellent assistance at our Trafford Centre store and were pleased with your purchases. Thank you for your kind feedback!
Réponse de ProCook - Trafford
We appreciate your positive feedback!
Nice welcoming staff and a bright clean…
Nice welcoming staff and a bright clean well laid out store. Lots of choice and options. Excellent shopping experience.
20 juin 2026
Réponse de ProCook - Trafford
We're so happy you enjoyed our welcoming staff, clean store, and wide selection! We appreciate your kind words about your excellent shopping experience.
Helpful and thoughtful staff.
15 juin 2026
Réponse de ProCook - Trafford
We appreciate your kind words.
Réponse de ProCook - Trafford
We are so glad you enjoyed our quality goods and great service. Thank you for your kind words!
Quality stuff
I’m so happy with the product good size grill now I can make my steak for all family.
12 juin 2026
Réponse de ProCook - Trafford
We're so happy you found the perfect grill size for your family steaks! Enjoy!
Polite smart assistants.
26 mai 2026
The three knives were a good price
The three knives were a good price. They seem to be ok at the moment. However the largest knife when we took it out of the box didn't have the protective slide on cover on it.
8 juin 2026
Réponse de ProCook - Trafford
We appreciate your feedback on the knives. We are concerned to hear about the missing protective cover on the largest knife. We are looking into this issue.
Helpful and efficient staff
Easy to find items wanted, helpful and efficient staff at the till point happy to help. Very polite staff too
3 juin 2026
Usually good shopping experience - extremely helpful staff and I love the knives
I needed chefs knives and did a lot of research and it led me to Procook. I wanted the Nihon X50 - it suits my sense of style, has good steel and isn’t priced to the point where I’m scared to use it - they are wonderful.
The guy in the shop was great - he answered all of my questions patiently, he got the knives out of the cases for me to hold - the weight and balance and feel of them is really important to me.
And when I was ready to buy, he looked at my selection of 4 knives and worked out that a set of 5 was cheaper - and he would swap away the knife I didn’t want for one I did.
I missed the bank holiday weekend 20% off sale - but this set had 20% anyway!
My only problem was that I saw the coffee machine when i was in the shop and I missed the 20% off on that. The next time Procook do a sale, that bad boy is coming home with me.
29 mai 2026
Avis spontané
Great selection of chef’s knives for a…
Great selection of chef’s knives for a range of budgets. Helpful and friendly staff. The store was laid out in such a way that it was easy to find what we were looking for but also had some nice surprise little gems we’d not considered.
Will definitely be back.
1 juin 2026
Very Helpful
3 juin 2026
Love this shop
Love this shop. Staff were lovely and even helped me to the car with my purchases. Excellent customer service with no cross selling - a real pleasure
4 juin 2026
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.