These guys were quick at chasing me for an order but service appears to have ended there. A week after the field engineer confirmed his work on an EPC and floorplan were done - Propcert still haven't... Voir plus
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I booked for EPC , the engineer comes and then for over 10 days back and forward he decided that he can not provide the certificate unless i paid another £99 plus VAT to get different certificate. W... Voir plus
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Could not be easier! Booked a service and the engineer contacted me right away to arrange an appointment. He contacted me the day before to reconfirm and again on the day when he was en route. He d... Voir plus
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Easy to purchase and book your appointment with the EPC assessor. The assessor Tommy was able to accommodate the appointment quickly as I needed the certificate as soon as possible. Tommy was able to... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Providing a National Solution for Property Certificates Carried out by professionals and backed up by industry leading technology to ensure a fast and high quality service.
Coordonnées de contact
182A High Street, BR3 1EW, Beckenham, Royaume-Uni
- 02033978220
- info@propcert.co.uk
- www.propcert.co.uk
Information importante
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Moyen
2 k avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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FAIR ENOUGH THE eicr came back…
FAIR ENOUGH THE eicr came back unsatisfactory BUT THE WORKS WOULD COST £1600 AND I GOT ANOTHER COMPANY WHO QUOTED £1100
21 octobre 2026
Avis spontané
Réponse de Propcert
Thank you for sharing your feedback. We understand that receiving an unsatisfactory EICR can be frustrating, particularly when faced with the cost of the remedial works, and we appreciate that you took the time to obtain an alternative quote.
Remedial costs can vary between contractors, and we’re sorry that the quotation you received through us didn’t meet your expectations. We always want our customers to feel confident in the service and value they receive.
We’d really appreciate the opportunity to look into your experience further. Please email us at info@propcert.co.uk with your order ID and property postcode so we can review this and see if there’s anything further we can do to help.
Kind regards,
Hayley
Customer Service Manager
Steer clear of their EPC assessment
Steer clear of their EPC assessment - they made few incorrect entries in mine
20 octobre 2026
Avis spontané
Réponse de Propcert
We’re so sorry to hear that you’re unhappy with your EPC assessment and that you’ve identified entries you believe are incorrect. This certainly isn’t the experience we want for our customers, and we completely understand how frustrating and concerning this must be.
We’d really appreciate the opportunity to investigate this for you, review the points raised and get any necessary corrections made as quickly as possible.
Please could you email us at info@propcert.co.uk with your order ID and property postcode so our team can look into this as a priority and help get this resolved for you?
We sincerely apologise for the inconvenience caused and hope we can put things right for you.
Kind regards,
Hayley
Customer Service Manager
Zero Service
These guys were quick at chasing me for an order but service appears to have ended there. A week after the field engineer confirmed his work on an EPC and floorplan were done - Propcert still haven't uploaded them into their website. Tried a few times to get through on the phone and requested a callback through their automated service, also sent a request through their contact form on their website. Days later - no contact or feedback. Got the EPC in the end from the government website and chased the fieldworker to send me the floorplan directly. I can't put my finger on any particular service they provided apart from taking an order?
22 octobre 2026
Avis spontané
Réponse de Propcert
We’re genuinely so sorry to hear about your experience and that we’ve fallen short of the service and communication you should expect from us. We completely understand how frustrating it must have been to chase repeatedly for updates, receive no response and ultimately have to obtain the documents yourself.
This certainly isn’t the level of customer service we aim to provide, and we sincerely apologise for the inconvenience and disappointment caused.
We’d really appreciate the opportunity to look into this further, understand what went wrong and address the concerns you’ve raised. Please could you email us at info@propcert.co.uk with your order ID and property postcode so we can investigate this as a priority?
Thank you for bringing this to our attention, and we’re truly sorry we’ve let you down.
Kind regards,
Hayley
Customer Service Manager
Booked a EPC the assessor gave us a…
Booked a EPC the assessor gave us a lower score than before solar panels where fitted he would not accept building completion certificates as proof of insulation ect ,we went through the complaints process with the overseeing authority who sent another assessor and the score was 24 points higher ,sent a email no response as expected avoid go to your local assessor.
3 juillet 2026
Avis spontané
Réponse de Propcert
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. We understand how frustrating it must have been to receive a lower EPC rating than expected, particularly following the installation of solar panels, and to have concerns regarding the evidence provided during the assessment. We also regret to hear that you feel your email has not been responded to.
We would really appreciate the opportunity to look into this matter fully and understand what happened. Please could you email us at info@propcert.co.uk with your order ID, full property address and postcode, along with any further details or correspondence relating to your complaint?
Our team will be happy to investigate this for you and review the concerns you have raised. We genuinely value your feedback and would welcome the opportunity to address this with you.
Kind regards,
Hayley
Customer Service Manager
EPC confusion
I booked for EPC , the engineer comes and then for over 10 days back and forward he decided that he can not provide the certificate unless i paid another £99 plus VAT to get different certificate.
When i declined they said they will still charge for the call out and charged me £35 for that.
Avoid this company, pay a bit more and have a company which respects the contract
9 octobre 2026
Avis spontané
Réponse de Propcert
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience with PropCert has left you feeling disappointed, as this is certainly not the level of service we aim to provide.
We understand your frustration regarding the delays, the additional certificate fee and the call-out charge. We appreciate how important clear communication and transparency are, and we regret that your experience has fallen short of your expectations.
We would really welcome the opportunity to look into this matter further and better understand what happened. Please could you email us at info@propcert.co.uk with your order details so we can investigate your concerns and provide further clarification.
Kind regards,
Hayley
Customer Service Manager
Recommend PropCert for EPC
Booking an ECP was quick and easy and the appointment was made within a couple of days. The local contractor, Andrew Taylor, was punctual and pleasant.
There was a little misunderstanding about receiving the certificate, as I was expecting an email or physical certificate. When I queried it with the company and Mr Taylor, they were both quick to respond and pointed me to a government website where EPCs can be found.
Contact with them was always efficient and polite
1 octobre 2026
Avis spontané
Réponse de Propcert
Thank you for your lovely feedback! We’re pleased to hear that booking your EPC was quick and easy, and that Andrew Taylor was punctual, pleasant and professional throughout your appointment.
We appreciate that there was a little misunderstanding regarding how to access your certificate, but we’re glad our team and Andrew were able to assist promptly and point you in the right direction. Your kind words about our efficient and polite service mean a great deal to us.
Thank you again for choosing PropCert and for taking the time to share your experience with us! 😊
If there is anything else we can do, please email info@propcert.co.uk.
Hayley
Customer Service Manager
Great service
Could not be easier! Booked a service and the engineer contacted me right away to arrange an appointment. He contacted me the day before to reconfirm and again on the day when he was en route. He did a great job too and I was very impressed with his level of communication.
15 octobre 2026
Avis spontané
Réponse de Propcert
Thank you for your fantastic 5-star review! ⭐ We’re delighted to hear how easy you found the booking process and that the engineer kept you updated throughout, from arranging your appointment to confirming the day before and letting you know when he was on his way.
It’s great to know you were impressed with both the communication and the quality of the service provided. We’ll be sure to pass your lovely feedback on to the team!
Thank you for choosing PropCert and for taking the time to share your experience with us. 😊
If there is anything else we can do, please email info@propcert.co.uk.
Hayley
Customer Service Manager
Easy to book, reliable and quick.
Easy to purchase and book your appointment with the EPC assessor.
The assessor Tommy was able to accommodate the appointment quickly as I needed the certificate as soon as possible. Tommy was able to provide the EPC certificate the same day which was great. Overall great service and reliability from Tommy M.
15 octobre 2026
Avis spontané
Réponse de Propcert
Thank you for your fantastic 5-star review! ⭐ We’re delighted to hear that you found the booking process easy and that Tommy M was able to accommodate your appointment at short notice and provide your EPC certificate on the same day. We understand how important it is to receive your certificate promptly when working to a tight deadline, so it’s great to know Tommy delivered such a reliable and efficient service. We’ll be sure to pass your lovely feedback on to him!
Thank you for choosing PropCert and for taking the time to share your experience. If there is anything else we can do, please email info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Booked an EPC
Booked an EPC, great communication, punctual survey, Gabriella was extremely professional
Would totally recommend
12 octobre 2026
Avis spontané
Réponse de Propcert
Thank you for your fantastic 5-star review! ⭐ We’re delighted to hear that you were happy with the communication and punctuality of your EPC appointment. It’s wonderful to know that Gabriella provided such a professional service, and we’ll be sure to pass your kind feedback on to her.
Thank you for choosing PropCert and for recommending us! If there is anything else we can do, please email info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Delivered
Cheaper than other services I could find, came within two days, got my certificate one day later. Very satisfied with this service and can recommend. This was in Edinburgh, with Gabriella. Thanks!
7 octobre 2026
Avis spontané
Réponse de Propcert
Thank you so much for your fantastic 5-star review! ⭐
We’re delighted to hear that you found our service great value for money and that everything was completed so quickly, from booking to receiving your certificate! We’ll be sure to pass your lovely feedback on to Gabriella, who will be thrilled to hear it.
Thank you for recommending us and for choosing PropCert. We really appreciate your support!
If there is anything else we can do, please email info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Poor
Poor. Made it sound as if it would all be done within 48 hours. I booked a gas safety certificate on the Monday, with the tenant looking to move in on the Friday. By Wednesday I still hadn't had any contact whatsoever from any gas engineer and this was still the case on Thursday. Luckily we managed to get an alternative gas engineer in (local). Contacted the company on Wednesday to say that we hadn't had any contact, and they said it'd been sent over. When I finally got in contact with a company looking to book in the gas safety certificate on the Thursday, I said, "I'm sorry, I've actually cancelled this." She said, "Oh right we were actually only sent the job last night." She was a bit out out when I told her that propcert had blamed them. I've had good experiences in the past with middleman companies like this. Easy EPC are one of them but I would avoid this company. On the phone, the man sounded as if he didn’t want to be there and was quite short and abrupt. Lost my patience towards the end of the call and just ended up requesting a refund despite the fact I’d lose £40. Read their terms and conditions… I didn’t so I’m £40 out of pocket.
20 octobre 2026
Avis spontané
Réponse de Propcert
Thank you for taking the time to share your feedback. We are genuinely sorry for the stress, frustration and inconvenience this experience has caused, particularly given the tight timescale you were working to with your tenant moving in on the Friday.
We completely understand how disappointing it must have been to book your Gas Safety Certificate expecting the process to progress promptly, only to find yourself chasing for updates and ultimately having to arrange an alternative engineer at the last minute. We appreciate how important it is for these appointments to be arranged in good time, especially when there are move-in deadlines involved.
We are also very concerned to hear about your experience when contacting our team. You should always feel listened to, supported and treated with courtesy, and we sincerely regret that this was not your experience. The communication you have described is certainly not the standard of service we want to provide.
We would really appreciate the opportunity to investigate this matter fully, including the timeline of the job assignment, the communication you received and the cancellation fee applied. Please could you email info@propcert.co.uk with your order ID and the full property address so we can look into everything as a priority and establish exactly what happened?
Once again, we sincerely apologise for the inconvenience and disappointment caused. We understand that this experience has understandably affected your confidence in our service, and we would welcome the opportunity to review your concerns properly.
Kind regards,
Hayley
Customer Service Manager
Réponse de Propcert
Thank you so much for your lovely 5-star review! ⭐ We're thrilled to hear that you had an excellent experience with PropCert. Your feedback genuinely means a lot to us, and we're so grateful you took the time to share it. Providing our customers with a smooth, reliable and positive experience is always our priority, so it's wonderful to know we've delivered! Thank you again for choosing us and for your kind support. ⭐
If there is anything else we can do, please email info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
My estate agent spotted that my flat’s…
My estate agent spotted that my flat’s EPC records its total floor area as just 6 m². I contacted PropCert asking them to check the original measurements and correct any error.
Tom from their Customer Service Team refused to investigate or amend the report because more than one month had passed since the inspection, citing their terms and conditions. His response offered no technical explanation or indication that the assessment records had been checked.
I’m preparing to sell my flat, so accurate information matters. I’ve now raised a formal complaint and contacted the likely accreditation body for assistance. The issue remains unresolved at the time of writing. Very disappointing service when a straightforward request to investigate an apparent error is met with a blanket refusal. Avoid!!
Edit - after writing this review mysteriously I had an instant phone call from one of their team. I will be updating this review after they come and measure my flat hoping this time they don’t insist at 6 m² again!
12 octobre 2026
Avis spontané
Réponse de Propcert
Thank you for sharing your feedback. We are genuinely sorry for the frustration and disappointment this situation has caused, particularly when the accuracy of your EPC is so important to you and your upcoming sale.
We understand your concerns regarding the recorded floor area and appreciate you taking the time to raise this with us formally. As confirmed in the email you sent last night, one of our Senior Customer Service team members is now personally dealing with your complaint and will be reviewing the matter further. We will be in touch with you as soon as possible with an update.
Please be assured that we take your concerns seriously, and we sincerely apologise that your experience so far has left you feeling let down. We appreciate the opportunity to look into this further and work towards a satisfactory resolution.
Kind regards,
Hayley
Customer Service Manager
Paid for an EPC report to be be done 10…
Paid for an EPC report to be be done 10 days have now passed and after several calls and emails they can’t find an assessor do not use
2 octobre 2026
Avis spontané
Réponse de Propcert
We're really sorry to hear about your experience and completely understand how frustrating it must be to have waited 10 days for your EPC appointment, especially after making several attempts to contact us. This is certainly not the level of service we want our customers to receive, and we sincerely apologise for the inconvenience and lack of progress.
We'd really appreciate the opportunity to look into this for you and help get things moving as quickly as possible. Please could you email info@propcert.co.uk with your order ID and property postcode so one of our Customer Service Advisors can investigate this further and assist you directly?
Thank you for bringing this to our attention, and we hope we can put things right for you as soon as possible.
Kind regards,
Hayley
Customer Service Manager
Fast turnaround
Fast turnaround, came next day and only had to pay a bit extra. My fault for leaving it so late!
9 octobre 2026
Avis spontané
Réponse de Propcert
Thank you for your great review! We're pleased we could arrange a next-day appointment and help get everything sorted quickly, even at short notice. We understand that things can sometimes be left until the last minute, so we're glad we could offer a solution that worked for you!
Thank you for choosing PropCert, and we really appreciate your feedback.
If there is anything else we can do, please email info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Not great experience- booked via…
Not great experience- booked via openrent. The manager of engineers is pretty defensive. Don’t bother go with them. Expensive and bad customer service.
7 octobre 2026
Avis spontané
Réponse de Propcert
We're really sorry to hear that your experience fell short of expectations. This is certainly not the level of customer service we aim to provide, and we sincerely apologise for the frustration and disappointment caused.
We'd really appreciate the opportunity to look into this further and understand what happened. Please could you email openrent@propcert.co.uk with your order ID and full property address so our dedicated OpenRent manager can investigate your concerns and assist you further?
Thank you for bringing this to our attention. We genuinely value your feedback and hope we can work towards a more positive resolution for you.
Kind regards,
Hayley
Customer Service Manager
What a disaster 😢
What a disaster.
The electrician made additional charges on top of the agreed price from the start and overcharged for what I considered to be very minor, so-called defects. I had used an electrician for 15 years previously without any problems and had never had an issue obtaining the necessary certificate to rent out my property.
A week later, I had another electrician come out to rectify the reported defects. Within half an hour, he was ready to issue the certificate, even though half of the reported defects had not actually been changed or repaired.
I then noticed that some of the lights were not working and asked the electrician to return to the property. Unfortunately, he could not identify what he had done to cause the problem, and the house continued to trip the electrics.
I contacted the office and was promised that the electrician would call me back, but I received no call. I explained that this was an emergency, yet nobody followed up.
This company has caused me nothing but stress, inconvenience and unnecessary financial problems.
The final thing I asked was very simple: could they please send my gas certificate to my email as a PDF, because accessing their online portal has been a nightmare.
I have completely lost faith in this company\. In my experience, it has been one problem after another, with promises made but not followed through.
I would strongly advise others to think carefully before using this company. I will be taking this company to court.
1 octobre 2026
Avis spontané
Réponse de Propcert
I’m really sorry to read this and to hear how frustrating your experience has been. We certainly don’t want any customer to feel that they have been left without support, particularly where you have reported an issue with the electrics.
We would really like the opportunity to look into everything you have raised, including the additional charges, the reported remedial works, the electrical issue and your request for the gas certificate.
Please could you email us at info@propcert.co.uk with your order details and property address, so we can locate the full case history and investigate this properly for you?
We’re sorry again for the stress and inconvenience caused, and we’ll do our best to get to the bottom of what has happened.
Hayley
Customer Service Manager
Booked and paid for EPC online
Booked and paid for EPC online, never heard anything or contacted. Called 5 x for this to be booked and was told that they dont do outbound calls and only email sub contracted surveyors to chase them to contact us. When I said that really isnt a good service for the end user, the lady said we have loads of calls a day im afriad and cant deal with them all. I asked for a refund and was told it would be granted within 2-3 days and the phone went down. Shocking company.
30 septembre 2026
Avis spontané
Réponse de Propcert
We’re genuinely very sorry to read this and sincerely apologise for the experience you’ve had. We completely understand how frustrating it must have been to have to contact us repeatedly after booking and paying for your EPC, and we’re especially sorry that your call ended in this way.
This is certainly not the level of service we want our customers to receive, and we’d really appreciate the opportunity to investigate what happened and make sure your concerns are properly addressed.
Please could you email your order ID and property address to info@propcert.co.uk? Once we have these details, we can locate your booking and look into this for you.
We’re very sorry again, and thank you for bringing this to our attention.
Hayley
Customer Service Manager
They promised a fast turn around for an…
They promised a fast turn around for an EPC, no one calls back, got an email saying they will contact the assessor no call back despite the my request for a quick turnaround. I have now requested a refund, again no call back. Do not use this company.
29 septembre 2026
Avis spontané
Réponse de Propcert
I’m so sorry to hear about your experience and completely understand your frustration, particularly when you were expecting a quick turnaround and were then left waiting for updates. This certainly isn’t the level of service we aim to provide.
Please email us at info@propcert.co.uk with your order details and one of our Customer Service team members will look into this for you as a priority and make sure this is followed up properly.
Again, we’re very sorry for the inconvenience caused.
Hayley
Customer Service Manager
Service is outstanding
Service is outstanding, so is Customer Service and communication. I would recommend with no hesitation!
24 septembre 2026
Avis spontané
Réponse de Propcert
Thank you so much for your fantastic review! We’re really pleased to hear that you were happy with the service, customer support and communication throughout. It means a lot to know you would recommend us without hesitation.
Thank you again for choosing us and for taking the time to share your experience.
Hayley
Customer Service Manager
If there is anything else we can do, please email info@propcert.co.uk.
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