These guys were quick at chasing me for an order but service appears to have ended there. A week after the field engineer confirmed his work on an EPC and floorplan were done - Propcert still haven't... Voir plus
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Lisez les avis des autres
I booked for EPC , the engineer comes and then for over 10 days back and forward he decided that he can not provide the certificate unless i paid another £99 plus VAT to get different certificate. W... Voir plus
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Could not be easier! Booked a service and the engineer contacted me right away to arrange an appointment. He contacted me the day before to reconfirm and again on the day when he was en route. He d... Voir plus
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Easy to purchase and book your appointment with the EPC assessor. The assessor Tommy was able to accommodate the appointment quickly as I needed the certificate as soon as possible. Tommy was able to... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Providing a National Solution for Property Certificates Carried out by professionals and backed up by industry leading technology to ensure a fast and high quality service.
Coordonnées de contact
182A High Street, BR3 1EW, Beckenham, Royaume-Uni
- 02033978220
- info@propcert.co.uk
- www.propcert.co.uk
Information importante
3,2
Moyen
2 k avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Very professional
Very professional, easy to contact. Hayley was so helpful to resolve my issue. Thanks..
16 septembre 2026
Avis spontané
Réponse de Propcert
Thank you so much for your lovely 5-star review! ⭐ It’s wonderful to hear that you found our service professional and easy to contact. I’m especially pleased I could help resolve your issue and make the process a little easier for you.
Your kind words really mean a lot, and I’m so glad I could help. Thank you for taking the time to share your experience!
If there is anything else we can do, please email info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Porr service refund required
needed a epc on a new build and booked this online, advised woud receive a call next day from field engineer to book it in, no one called, called the office, they put me thought to him, he coundn't talk but gave number of his assitant, no reply to that call!
Called the main office again they advised they will try anther accessor, again no reply
Google serach, found another supplier and booked in for next working day
very poor service would not recomend
4 septembre 2026
Avis spontané
Réponse de Propcert
Good afternoon Mark.
Thank you for your review.
We apologise that your experience was not a positive one.
We make best efforts to contact customers within 24 hours, but i can see that on this occasion we have not provided the level of service that we would expect.
Best Regards
Joe Brennan
Head of Compliance and Certification
What Service..
What Service... Still awaiting contact!
I rang Prop Cert Tuesday 25/08/26 to check out time scales before paying for a EPC on my property. I was told I would receive a phone call booking the following day and the EPC assessment would be completed by Friday 28/08/26 (before the Bank Holiday).
I have repeatedly rang daily chasing up why no contact has been made and why no appointment or assessor has been out to complete the EPC. All call operators are polite and apologetic, but all tell me they will get someone to call me back straight away and this has never happened. I was even given the name "Faisal" on one call as the assessor but he has failed to make any contact.
I really do not know if this Company is reputable now or do they have a skiving Assessor (apparently he always has his phone off in working hours?).
I did tell them at noon yesterday I would be writing a TP Review and putting it on by 5pm , if no contact was made. I was informed a different Assessor would be allocated and contact would be made yesterday (none received).
I gave them grace until this morning but yet again, no contact or call back made.
2 septembre 2026
Avis spontané
Réponse de Propcert
Thank you for taking the time to leave a review,
We have requested more information in order to address this in full.
We will be in contact via email to discuss further and do what we can to put this right for you.
We apologise that in this instance, the service was not at the level we aim to provide.
Best Regards,
Joe Brennan
Head of Compliance and Certification
Do NOT use this company
I applied to this company for a renewal of my EICR and was shocked to receive an additional invoice for almost £200 for an issue that should have been straightforward.
The engineer attempted to charge me nearly £200 for trying to locate the gas bonding connection, which is located outside the building and can be accessed through building security.
What makes this even more frustrating is that the same company carried out the same inspection five years ago, and the engineer at that time had no problem contacting building security to access the gas bond.
I have since raised a formal complaint with the company, which is being handled by Gabriella, and I am still waiting for a response.
Based on my experience, I would strongly advise others to think twice before using this company. I hope the company will properly investigate my complaint and resolve this matter fairly.
25 août 2026
Avis spontané
Réponse de Propcert
Hello, Thank you for taking the time to leave us a review, and i'm sorry your experience was not a positive one.
Our team have escalated your issue internally to our electrical department, and it is still being investigated.
I will chase up on a response and ensure you are contacted ASAP with our findings.
Best Regards,
Joe Brennan
Head of Compliance and Certification
Extremely poor service
The selected contractor just booked in
appointments without arranging suitable times and dates with my tenant and then after arranging appointments at his own convenience twice, rung the tenant out of the blue to cancel the second appointment and then once again re-arranged a third time and date a week later without clearing with the tenant first!
unprofessional nonsense especially given that I paid £410 upfront and over a week in advance on top of the £169 I already paid for the first EICR inspection report!
I sent an email to them last Thursday and still haven’t received any response whatsoever. Today is Wednesday of the following week and I have just received 10 requests to provide further information which I have just done. Funny how a bad review gets some attention but emails are completely ignored!
I won’t be using them again that’s for sure!
27 août 2026
Avis spontané
Réponse de Propcert
Hello,
Thank you for taking the time to leave us a review.
I am sorry to hear that your experience was not a positive one.
I have requested more information so I can look into this further for you.
Best Regards,
Joe Brennan
Head of Compliance and Certification
For Norwich, they are good
I used Propcert in Norwich to do an EICR and they were very good, contacted the tenants and arranged an appointment, then passed the property.
I think it depends what area of the country you are in, on what kind of service you get, because they out-source the jobs.
My experience, luckily, was a good one.
27 août 2026
Avis spontané
Réponse de Propcert
Thank you for your positive review!
The PropCert team
Prompt and efficent
I have approached the company for the EPC check. It was prompt and Gabrille arranged the engineer quickly and also contacted me with the updates
26 août 2026
Avis spontané
Réponse de Propcert
Thank you for taking the time to leave us your review. It is much appreciated
Joe Brennan
Head of compliance and certification
Our inspector arrived as planned
Our inspector arrived as planned, undertook a competent examination and promptly issued his report and comments.
All good
17 août 2026
Réponse de Propcert
Thank you for taking the time to leave your positive review!
Joe Brennan
Head of Compliance and Certification
My recent experience with Propcert was…
My recent experience with Propcert was fantastic and straightforward and the electrician was flexible with my timings and communication was very good. I would recommend anyone without any doubt. For my pov, I am looking for flexible timings and good job and they did I really very well.
10 août 2026
Avis spontané
Réponse de Propcert
Hi Simon
Thank you for taking the time to leave us your 5* review.
We are delighted that your experience was a positive one, and if there is anything else you need from us, please get in contact
Thank you
Joe Brennan
Head of Compliance and Certification
Réponse de Propcert
Thank you so much for your fantastic 5-star review!
We're really pleased to hear that you found the service easy to use and that your report was provided promptly. It's also great to know that you found the content useful and informative.
We always aim to make the whole process as straightforward, efficient and hassle-free as possible, so it's wonderful to hear that everything worked well for you. Feedback like this is exactly what we love to see, and we'll be sure to share your kind comments with the team!
Thank you again for choosing us and for taking the time to leave such lovely feedback. We really do appreciate it!
If there is anything else we can do, please email info@propcert.co.uk.
Hayley
Customer Service Manager
Disappointed visited my property to do…
Disappointed visited my property to do EICR then told me £634 is required to get cert so I paid it and never heard back
7 août 2026
Avis spontané
Réponse de Propcert
We’re genuinely very sorry to read your review and to hear about the experience you’ve had. This certainly isn’t the level of service we expect to provide, and we completely understand how frustrating and disappointing it must be to have paid £634 and then not received any further communication regarding your EICR.
We’d really like the opportunity to look into this properly for you and understand exactly what has happened with your order. We sincerely apologise for the lack of communication and for any stress or inconvenience this has caused you.
If you could please email us at info@propcert.co.uk with your order ID and the full property address, we’ll be able to locate your order and investigate this for you as a priority. We’ll do everything we can to get to the bottom of this and make sure you receive the appropriate update as quickly as possible.
We genuinely value your feedback and are very sorry that your experience has fallen short of the standard we strive to provide. We hope you’ll give us the opportunity to put this right for you.
Hayley
Customer Service Manager
Booked this company to carry out an EPC…
Booked this company to carry out an EPC for my shop. We agreed a price upfront and I paid in advance.
After attending the property, they did not complete or provide the EPC and then demanded more money on top of the price already agreed. When I questioned the additional charge and asked for my money back, they refused.
Their attitude was extremely rude, demanding and, in my experience, became aggressive when I challenged them. The communication was terrible and the whole experience was completely unprofessional.
I paid for an EPC, didn’t receive one, and was then asked to pay even more. Absolutely unacceptable.
11 août 2026
Avis spontané
Réponse de Propcert
We are so, so sorry to read your review and to hear about the experience you have had. Please accept our sincerest apologies, as this is absolutely not the level of service or communication we expect our customers to receive from us.
We completely understand how upsetting and frustrating this must have been, particularly as you paid in advance based on an agreed price and were then left without the EPC you had expected. We are also extremely sorry to hear about how you felt you were spoken to when you questioned the additional charge. Regardless of the circumstances, you should always feel that your concerns are being listened to and handled politely and professionally.
We would genuinely like the opportunity to investigate this properly for you and understand exactly what has happened, including why an additional charge was requested and what happened with the EPC following the visit. Unfortunately, we cannot identify your order from the information provided in the review alone.
Please could you email your order details and property address to info@propcert.co.uk so that we can locate your booking and look into this personally for you? We really do want to understand what has gone wrong and see what we can do to put this right.
We are genuinely very sorry that your experience has left you feeling this way. This is certainly not the experience we want anyone to have when using PropCert, and we would be extremely grateful for the opportunity to investigate this and assist you further.
Hayley
Customer Service Manager
One of the worst nightmare experience
One of the worst nightmare experience. I advise everyone to avoid this company. They took the information, they took the money, they sent the engineer to do report, and after this they didn't send me the report. They want more money. I am a London Park Royal. And, we want 170, we want 135, we want 105. It's like bazaar. They are not a decent company. Be careful and don't deal with them.
27 juillet 2026
Avis spontané
Réponse de Propcert
We’re genuinely so sorry to read your review and to hear about the experience you’ve had with us. Please accept our sincerest apologies for the frustration and disappointment caused, particularly if you have been left waiting for your report and have then received conflicting information regarding additional costs.
We completely understand how upsetting and confusing this must have been, and we absolutely want the opportunity to look into this properly for you.
Unfortunately, there are no order details linked to your review, so we’re currently unable to locate your case and investigate what has happened.
Could you please email us at info@propcert.co.uk with your order number, property address and any relevant details regarding the additional charges you were asked to pay? Once we have these, we can locate your order and personally look into this with the relevant team.
We’re genuinely very sorry that you’ve been left feeling this way about our service. We really do want to understand what has happened and see what we can do to rectify this for you.
If there is anything else we can do, please email info@propcert.co.uk and we’ll be more than happy to assist.
Kind regards,
Hayley
Poor work
I used the company 5 years ago and again recently for EICRs. They tried to charge me £100s to repair work done for the first EICR. It took many frustrating emails for them to acknowledge the issue but eventually agreed the work done in 2021 was unsafe. It was completed free of charge. My advice is to watch what they do very closely.
27 juillet 2026
Réponse de Propcert
Hello Owen,
I’m so sorry to read this and to hear about the frustration and inconvenience you experienced, particularly having used our services previously and then having to spend so much time emailing us to get the matter addressed.
Please accept our sincerest apologies for the upset and inconvenience this caused you. We completely appreciate how concerning it must have been to have questions raised around work that had previously been carried out, and I’m very sorry that it took so many frustrating emails before the matter was acknowledged and resolved.
I’ve passed your comments directly to our electrical team so they can look into this further and review what happened. We genuinely value your feedback and want to make sure the concerns you’ve raised are properly understood and addressed internally.
I’m really sorry again for the experience you’ve had and for the time and effort you’ve had to put into getting this resolved. Thank you for bringing it to our attention and for giving us the opportunity to look into it.
If there is anything else we can do, please email info@propcert.co.uk and we’ll be more than happy to assist.
Kind regards,
Hayley
Customer Service Manager
Electrical engineer took nearly two…
Electrical engineer took nearly two weeks to get in contact and then failed to turn up to the booked appointment, so had to wait a further week. Had to chase multiple times, both for the engineer to visit, and also for the engineer to share the report.
15 juillet 2026
Réponse de Propcert
I’m genuinely so sorry to read this and to hear about the delays and repeated chasing you experienced. Please accept our sincerest apologies for the frustration and inconvenience caused.
Waiting nearly two weeks just to be contacted by the electrical engineer, followed by a missed appointment and then a further week’s delay, is absolutely not the level of service we aim to provide. I completely appreciate how frustrating it must have been to then have to chase again for both the appointment and the report.
I’ve emailed you directly so that we can look into this properly for you, investigate what happened with the engineer and understand why there were so many delays.
We’re genuinely very sorry that we let you down on this occasion, and we really appreciate you bringing this to our attention. We’d very much like the opportunity to investigate this and do what we can to rectify your experience.
Kind regards,
Hayley
Customer Service Manager
Im extremely disappointed that i…
Im extremely disappointed that i requested an eicr and that when it failed i couldn't do the remedial works myself i had to use their electrician. If i was told this in advance i wouldn't have used them. Its a sneaky backdoor way of generating more income
22 juillet 2026
Réponse de Propcert
Hello Barry,
I’m genuinely so sorry to read your review and to hear how disappointed and frustrated you’ve been with your experience. Please accept my sincerest apologies that you were left feeling that you weren’t given the information you needed when booking your EICR.
We certainly don’t want any customer to feel that anything has been hidden from them or that they have been put in a position they weren’t expecting.
I’ve emailed you directly so that I can personally look into this for you, understand exactly what information you were provided with when you booked, and investigate what has happened with your EICR and the remedial works.
I’m genuinely very sorry for the frustration and disappointment this has caused. We really do value your feedback and would appreciate the opportunity to look into this properly and see what we can do to rectify your experience.
Kind regards,
Hayley
Customer Service Manager
Absolutely useless EPC service
Absolutely useless EPC service. The assessor completely missed key points and uploaded the certificate with, for example, an incorrect statement that there was no smart meter installed. The assessor has now gone walkabout and won't update the certificate.
Would never use them again.
21 juillet 2026
Avis spontané
Réponse de Propcert
I’m so sorry to read this and to hear that you’ve been left feeling so disappointed with the service you received. Please accept my sincerest apologies, particularly for the inaccuracies you’ve identified on your EPC and the frustration caused by being unable to get the certificate corrected.
We absolutely want to look into this properly for you. Unfortunately, there aren’t any order details included with your review, so at the moment we’re unable to locate your booking or identify the assessment in question.
Could you please email us at info@propcert.co.uk with your full name, property address and/or order details? This will allow us to locate your booking, investigate what has happened and see what we can do to get this resolved for you as quickly as possible.
I’m genuinely very sorry that you’ve had this experience. This is certainly not the standard of service we aim to provide, and we’d really appreciate the opportunity to look into this properly and put things right.
Kind regards,
Hayley
Customer Service Manager
All appliances checked professionally
All appliances checked professionally. That was very good for us to hand over to our tenant before they move in.
28 juillet 2026
Avis spontané
Réponse de Propcert
Thank you so much for your fantastic 5-star review! 😊
We’re delighted to hear that all of your appliances were checked professionally and that the service was helpful for you ahead of handing the property over to your tenant.
We really appreciate you taking the time to share your experience with us, and we’re so pleased we could make the process a little easier for you!
If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
I was advised the EICR report would…
I was advised the EICR report would take 3-5 working days. It took 2 chasing emails and a full month for the report to come through.
22 juillet 2026
Réponse de Propcert
Dear Mark,
Firstly, I would like to sincerely apologise for the experience you have had with us. I completely understand how disappointing and frustrating it must have been to be advised that your EICR report would be available within 3–5 working days, only for it to take a full month and require multiple chasing emails before you received it.
This is certainly not the level of service we strive to provide, and I am truly sorry that we let you down on this occasion.
I have passed your feedback directly to our Electrical Team so they can investigate exactly what caused these delays and ensure that any issues identified are addressed to help prevent this from happening again.
I have also emailed you directly to discuss this further, as I would really appreciate the opportunity to speak with you personally and do everything I can to resolve your concerns.
Once again, please accept my sincerest apologies for the inconvenience and frustration this has caused. Thank you for taking the time to leave your feedback, as it allows us to improve the service we provide to all of our customers.
Kind regards,
Hayley
Customer Service Manager
Take your money quick but snail speed at everything else
Booked with them a specific date and time ans then engineer tried to change it. They did get me a last minute engineer so that’s the 1* who came late on a Friday night. This was 16 days ago, they know it’s urgent. I am emailing and calling and getting nowhere, false promises, wasted time and liars.
10 juillet 2026
Avis spontané
Réponse de Propcert
Dear Natalie,
Thank you for taking the time to leave your feedback, and I am truly sorry to hear about the experience you have had with us.
I completely understand your frustration, especially given the urgency of the matter and the length of time you have been waiting for a resolution. This is certainly not the level of service we aim to provide, and I sincerely apologise for the inconvenience, delays, and the communication issues you have experienced.
I have managed to locate your order and have personally emailed you directly so that I can look into this further and ensure this is picked up and progressed for you as quickly as possible. I will be reviewing what has happened internally and will make sure we work towards resolving this for you.
Thank you again for bringing this to our attention, and I am sorry that your experience has not reflected the standard of service we strive to deliver.
Kind regards,
Hayley
Customer Service Manager
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