These guys were quick at chasing me for an order but service appears to have ended there. A week after the field engineer confirmed his work on an EPC and floorplan were done - Propcert still haven't... Voir plus
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Lisez les avis des autres
I booked for EPC , the engineer comes and then for over 10 days back and forward he decided that he can not provide the certificate unless i paid another £99 plus VAT to get different certificate. W... Voir plus
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Could not be easier! Booked a service and the engineer contacted me right away to arrange an appointment. He contacted me the day before to reconfirm and again on the day when he was en route. He d... Voir plus
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Easy to purchase and book your appointment with the EPC assessor. The assessor Tommy was able to accommodate the appointment quickly as I needed the certificate as soon as possible. Tommy was able to... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Providing a National Solution for Property Certificates Carried out by professionals and backed up by industry leading technology to ensure a fast and high quality service.
Coordonnées de contact
182A High Street, BR3 1EW, Beckenham, Royaume-Uni
- 02033978220
- info@propcert.co.uk
- www.propcert.co.uk
Information importante
3,3
Moyen
2 k avis
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A répondu à 99 % de ses avis négatifs
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Réponse de Propcert
Thank you so much for taking the time to leave your review.
We’re really pleased to hear that Daisy was able to support you and make everything happen smoothly. It’s great to know you had such a positive experience.
We really appreciate your kind feedback and support, and we’ll be sure to pass your comments on to Daisy.
If there’s anything else we can help with, please don’t hesitate to email info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us.
Kind regards,
Hayley
Customer Service Manager
Useless. No replies or response after taking money.
Booked my EPC and got an email saying I would be contacted within 24 hours but nothing. Even after 6 days nothing. Emailed them twice and no reply. Called but no answer. Called and requested a callback but nothing.
So for my experience this company is totally useless by its total lack of response.
Requested a refund but will probably be having to get the bank involved.
So totally useless
24 juin 2026
Avis spontané
Réponse de Propcert
We're truly sorry to read your review and sincerely apologise for the frustration and disappointment you have experienced.
We completely understand how frustrating it must have been to pay for your EPC and then feel that you have been left without updates or responses. We appreciate how important timely communication is, especially when you are waiting for a service to be arranged, and we are very sorry that your experience has fallen short of the standard we aim to provide.
We would really like the opportunity to investigate what has happened and look into your refund request. Unfortunately, we are unable to locate your order from the information provided in your review.
Please could you email info@propcert.co.uk with your order ID and property address? One of our Customer Service team will review this as a priority and assist in resolving this for you as quickly as possible.
Again, we sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention. We hope we can have the opportunity to put this right.
Kind regards,
Hayley
Customer Service Manager
I have received no details about…
I have received no details about precisely what electrical works needed carrying out at my property. I was expecting a report and then a receipt for works carried out with at least some basic information and documentation. Have I missed something?
15 juin 2026
Réponse de Propcert
Thank you for taking the time to leave your feedback. We are very sorry to hear about your experience and would like to sincerely apologise for any confusion and inconvenience caused.
We completely understand your concerns regarding the lack of clarity around the electrical works and the documentation you expected to receive. You are absolutely right to expect clear communication and supporting paperwork, and we are sorry if this has not been provided in a way that was easy to understand or fully complete.
We would really like the opportunity to look into this for you and ensure everything is fully clarified and any outstanding information is provided. Please could you contact us at info@propcert.co.uk with your property and booking details so we can review your case and assist you directly.
Once again, please accept our sincere apologies for the frustration caused, and thank you for bringing this to our attention.
Kind regards,
Hayley
Customer Service Manager
Pointless middleman who didn't ease the…
Pointless middleman who didn't ease the booking process. Shame as had hoped for two services in one appointment thus saving time and costs.
12 juin 2026
Réponse de Propcert
Thank you for taking the time to leave your feedback. We are very sorry to hear that your experience did not meet your expectations and would like to sincerely apologise for any frustration caused.
We understand your concerns regarding the booking process and the feeling that a “middleman” added complexity rather than simplifying the experience. We appreciate how important it is to have a straightforward and efficient service, especially when trying to combine services in a single appointment to save both time and cost.
To clarify, we act as an agent on behalf of our independent field workers, connecting customers with qualified professionals who manage their own diaries and availability. This model is designed to offer flexibility across a wide network of engineers, but we are very sorry if this was not clear or did not provide the seamless experience you were expecting.
We would welcome the opportunity to look into your experience further and see if there is anything we can do to improve matters for you. Please contact us at info@propcert.co.uk with your booking details so we can review your case and assist you directly.
Once again, please accept our sincere apologies for the inconvenience caused, and thank you for your feedback.
Kind regards,
Hayley
Customer Service Manager
The Electrician could have contacted me…
The Electrician could have contacted me before attendance whereby issues that he reported could have been resolved immediately. Eg location of cooker isolator and access to consumer unit. Listing things that apply to incandescent lighting where LED lighting is employed. Identifying an apparent reverse polarity issue but not clearly identifying the circuit. No reverse polarity subsequently found on any circuit. Identifying a lack of RCDs when in fact all circuits are RCD protected. He rightfully failed the system for lack of consumer unit access, however if he had contact me telling me when he was attending this could have been easily solved.
8 juin 2026
Réponse de Propcert
Thank you for taking the time to leave your feedback. We are very sorry to hear about your experience and would like to sincerely apologise for the frustration and inconvenience caused.
We understand your concerns regarding the communication prior to the visit and the issues raised during the inspection. We are sorry that you did not have the opportunity to address certain access points in advance, as this may have helped avoid some of the difficulties encountered on the day. We also appreciate your comments regarding the findings in the report, including the points you have raised about the cooker isolator, consumer unit access, lighting type, and reported circuit issues.
We take all customer feedback and technical concerns very seriously, and we are sorry that your experience has left you feeling dissatisfied with the service provided.
We would welcome the opportunity to review this inspection in full. Please could you contact us at info@propcert.co.uk with your property and job details, and we will ensure this is passed to the relevant team and field worker for further investigation.
Once again, please accept our sincere apologies for the inconvenience and frustration caused, and thank you for bringing this to our attention.
Kind regards,
Hayley
Customer Service Manager
Réponse de Propcert
Thank you so much for your 5-star review.
We are really pleased to hear you had another great experience with us, and we truly appreciate your continued support.
It means a lot to the team to receive feedback like this, and we look forward to assisting you again in the future.
Kind regards,
Hayley
Customer Service Manager
The surveyor was informative and very…
The surveyor was informative and very professional.
5 juin 2026
Avis spontané
Réponse de Propcert
Thank you for your fantastic 5-star review.
We're delighted to hear that you found the surveyor informative and professional throughout the assessment. Providing a knowledgeable, helpful and professional service is something we pride ourselves on, so it's wonderful to know this was reflected in your experience.
We really appreciate your feedback and thank you for choosing PropCert.
Kind regards,
Hayley
Customer Service Manager
I found that when I ordered my EPC &…
I found that when I ordered my EPC & EICR on separate occasions this company did not book them in with the engineer I had to e mail them to remind them but credit where it’s due they did get back to me asap and organised the work to be carried out, and very swift in emailing you the certificates & very well presented if the after sales improved I would definitely give this company 5 stars.
3 juin 2026
Réponse de Propcert
Thank you so much for taking the time to leave your review – we really appreciate your feedback.
We’re glad to hear that once the appointments were arranged, you were happy with the speed of the service and the presentation of the certificates. It’s also great to know our team responded quickly and got everything organised for you.
We’re sorry to hear there were delays in the initial booking stages and that you had to chase this up. This isn’t the experience we aim to provide, and your comments around after-sales service are really helpful and will be shared with the team so we can improve.
Thank you for choosing us, and if there is anything else we can assist you with, please don’t hesitate to contact us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Very trustworthy,Honest
Very trustworthy,Honest, great customer service ever .
10 juin 2026
Avis spontané
Réponse de Propcert
Thank you so much for taking the time to leave your review.
We are really pleased to hear your kind comments and that you found our service to be trustworthy, honest, and of a high standard. It’s great to know you had a positive experience with us.
If you feel your rating doesn’t quite reflect your feedback, we would be very grateful if you could kindly amend it when you have a moment, as it really helps us and the team to reflect the service we aim to deliver.
Thank you again for your support and feedback.
Kind regards,
Hayley
Customer Service Manager
Réponse de Propcert
Thank you so much for taking the time to leave your review – we really appreciate your feedback.
We’re delighted to hear you found our service friendly, professional, and helpful. That’s exactly the experience we aim to provide, so it’s great to know we delivered that for you.
Thank you for choosing us. If there is anything else we can assist you with, please don’t hesitate to contact us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Uselful as a chocolate teapot!!
I ordered an EPC and Floorplan for my property, paid for it then waited. And waited. For weeks. I contacted them and was assured that they had referred it to a different assessor who would be in contact that day. A week later, I contacted them again. I was then told they had no assessors available and would refund my money in 3-5 days. This was a proposed rental property which means I have lost weeks of possible income because of the incompetence of this firm. I am only giving them one star as Trustpilot does not allow zero (or minus!). I would recommend people to seek service elsewhere.
3 juin 2026
Avis spontané
Réponse de Propcert
Thank you for taking the time to leave your feedback, and please accept our sincere apologies for the experience you’ve described. This is absolutely not the level of service we aim to provide, and we are very sorry for the delay and the frustration this has caused you—especially given the impact on your rental plans.
We would really like the opportunity to look into this properly for you and understand exactly what went wrong in your case. Unfortunately, we’re unable to locate your order details from the review alone.
Could you please email us at info@propcert.co.uk with your order reference or property details? As soon as we have this, we will investigate urgently and ensure this is reviewed by the relevant team.
Again, we are very sorry for the inconvenience and disappointment caused, and we appreciate you bringing this to our attention so we can address it properly.
Kind regards,
Hayley
Customer Service Manager
Booked EPC days ago but they are just…
Booked EPC days ago but they are just not interested. Everyone seems busy doing other things
5 juin 2026
Avis spontané
Réponse de Propcert
Thank you for taking the time to leave your feedback, and I’m really sorry to hear about your experience.
This is not the level of service we aim to provide, and we fully understand how frustrating it is when you’ve booked an EPC and feel you are not being kept updated or supported. We’re very sorry for the delay and the inconvenience this has caused you.
We would like the opportunity to look into this properly and get things moving for you as quickly as possible. Unfortunately, we can’t locate your booking from the review alone.
Could you please email us at info@propcert.co.uk with your order details or property address? We will pick this up urgently and make sure it is dealt with by the appropriate team.
Thank you again for bringing this to our attention, and we’re sorry for the frustration caused.
Kind regards,
Hayley
Customer Service Manager
Would I use them again- hell no.
Would I use them again- hell no.
Book an electrical safety cert on the 14th May and approx 7 emails and 22 days later I still have no idea if its passed.
Booked on the 14th, informed electrician 7 days later, 6 days later he finally contacted my tenant, booked in for a week later- 3 weeks after my order.
Electrician was an hour late (stuff happens, I get that) but 2 days after the inspection I still don't know if it's passed or not.
Do I have to get hold of the electrician, Propcert or do they (as I think they should) get hold of me.
Shambles.
14 mai 2026
Avis spontané
Réponse de Propcert
Thank you for taking the time to leave your feedback, and I’m very sorry to hear about your experience.
This is clearly not the level of service we aim to provide, and we completely understand your frustration around the delays, communication issues, and uncertainty regarding the outcome of your electrical safety certificate. We are truly sorry for the inconvenience and stress this has caused you.
We would really like the opportunity to look into this properly and get this resolved for you. Unfortunately, we are unable to locate your order details from the review alone.
Could you please email us at info@propcert.co.uk with your order reference or property address? As soon as we have this, we will investigate urgently and ensure the correct team provides you with a clear update as quickly as possible.
Thank you again for bringing this to our attention, and please accept our sincere apologies for the experience you’ve had.
Kind regards,
Hayley
Customer Service Manager
Not a great experience, would not use again
Not a great experience, would not use again.
Ordered online, which was straight forward and was advised by email an assessor would be in touch to organise the EPC within 24 hours. Four days pass with no contact so I email propcert who advise they have contacted the assessor doing the EPC to ask them to contact me and I should again hear from the assessor the next day. A further two days go by with no contact at all, so I telephone propcert to request the assessors number so I can contact them.
Was greeted on the telephone by someone who promptly answers the phone but advises they cannot "just" pass on assessors details. I then inform them I I'd like to cancel then and have a refund. I was immediately put on hold for 10 minutes to then be told an appointment was arranged for the next day with a different assessor between 10am and 12pm. Must be coincidental that I wanted to cancel and an appointment can be provided immediately!
Assessor arrived the next day at 11am as scheduled and promptly completed the survey. However whilst looking in the loft, he ripped the loft hatch clean from its hinges. The assessor did apologise and state it was his fault, he thought the loft hatch pushed in and he should have pulled it down! He then told me "I just need to use some bigger screws!".
In the end I should have just asked the estate agent to arrange the EPC with their assessor. It was more expensive but I would have saved more time and the additional damage I now have to repair at my cost!
1 juin 2026
Avis spontané
Réponse de Propcert
Hello Paul,
Firstly, I would like to sincerely apologise for the experience you've described. This is clearly not the level of service we aim to provide, and I am very sorry for the frustration, delays, and inconvenience caused throughout the process.
I completely understand your concerns regarding the lack of communication when arranging the appointment. Having to repeatedly chase for updates is not acceptable, and I appreciate how disappointing it must have been, particularly when an appointment was only confirmed after you requested a cancellation.
I am also extremely sorry to hear about the damage caused to your loft hatch during the assessment. Whilst I appreciate that the assessor apologised at the time, this should never have happened, and I understand your frustration at being left with a repair to deal with.
Could I please ask that you email photographs of the damage, along with your property address and any additional details, to info@propcert.co.uk? Once received, I will ensure the matter is investigated fully with the assessor involved, and we will review the situation and come back to you as quickly as possible.
Again, please accept my sincere apologies for the poor experience you have had. We genuinely value all customer feedback, and I would welcome the opportunity to investigate this properly and work towards a resolution for you.
Kind regards,
Hayley
Customer Service Manager
Good service
Commissioned them to do a EPC at one of my rental properties. They kept me informed of the process and when it would take place (as well as a reminder a day or two before) and sent me the EPC promptly. Will use them for my other rental properties
29 mai 2026
Avis spontané
Réponse de Propcert
Thank you so much for taking the time to leave such a fantastic review. We’re really pleased to hear you were happy with the EPC service and that you found the communication and reminders helpful throughout the process.
We always aim to keep things as smooth and stress-free as possible from booking through to delivery of the certificate, so it’s great to know that came across.
We truly appreciate your support and look forward to helping you with your other rental properties in the future.
Best wishes,
Hayley
Customer Service Manager
2 weeks and still not received epc…
2 weeks and still not received epc certificate and floor plan despite me chasing and receiving false assurances. Order 2616165
22 mai 2026
Avis spontané
Réponse de Propcert
Thank you for taking the time to leave your feedback, and I’m very sorry for the frustration this has caused you.
We’re sorry to hear you felt let down by the delay and the communication you received while waiting for your EPC and floor plan. This is not the level of service we aim to provide, and we completely understand how disappointing this must have been, especially after chasing for updates.
We can see that your EPC and Floorplan was originally issued on 4th June. We’re really sorry if this didn’t reach you at the time it should have. I have now re-sent both your EPC certificate and floor plan to ensure you have them.
If you still have any issues accessing them, or if there is anything further you need, please don’t hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Thank you again for your feedback, and please accept our apologies for the inconvenience caused.
Kind regards,
Hayley
Customer Service Manager
Réponse de Propcert
Thank you for your kind feedback! We’re really pleased to hear you found the platform easy and straightforward to use.
We work hard to make the whole process as simple and efficient as possible, so it’s great to know that came across.
We really appreciate your support and look forward to assisting you again in the future.
Best wishes,
Hayley
Customer Service Manager
Be careful, use this company if you have more trust in them then they have in you
I booked an EICR report on my three properties, which were next to each other in the street.
The EICR inspection cost was competitive and booking in the inspection went smoothly once I had paid the full inspection costs up front, which worried me because I then had no control about what will happen.
The EICR report was provided by email with an estimate for the rectification work to be carried out by their electrician.
I am not an electrician but had enough knowledge to know the estimate was well over the top for the work needed.
After been pushed from person to person I eventually was put through to the electrical department where a young lady who was not an electrician agreed with me the estimate was incorrect and that she will make the necessary alterations and provide me with a revised estimate, which was approximately 30% lower then the original.
After receiving the revised estimate I looked into the issues at hand and found that the work can be carried out correctly by a qualified electrician at even a lower cost then the revised estimate provided by PropCert.
We as customers are forced to pay for a service in advance, then if any rectification work is needed the estimate and repair method and costs are exaggerated to maximise ProCert profits at the consumer’s expense the icing on the cake is that you have to pay the invoice in advance before they carry out any work and pray that the investigation work they have quoted for at over £90.00 per hour is correct but if it takes less time to investigate then we have to trust them to adjust the invoice accordingly and provide a refund. I wonder how many people get a refund and how many people lose out to ProCert.
I hope someone at PropCert will read this and respond but I am not very hopeful.
Regards
Shahid Zaidi (disappointed customer)
27 mai 2026
Réponse de Propcert
Hi Shahid,
Thank you for taking the time to leave your feedback, and I’m really sorry to hear you feel this way about your experience. I do completely appreciate how frustrating this must have been for you, especially when dealing with multiple properties and the expectation of clear and consistent pricing throughout.
I’d like to reassure you that our field workers and electrical contractors operate to a set schedule of rates for electrical work, and all pricing is produced as fairly and consistently as possible based on the condition and requirements identified during inspection. In some cases, remedial works can vary depending on compliance requirements, which can sometimes lead to adjustments once a full technical review has been completed.
I’m very sorry that this process has left you feeling dissatisfied and that there was confusion around the initial and revised quotations. That is never the experience we want for our customers.
If you would like this looked into further or discussed in more detail, please don’t hesitate to contact our electrical team directly at electrical@ecoapproach.co.uk, and they will be able to review everything for you properly.
Again, I’m really sorry for the frustration and inconvenience caused, and thank you for bringing this to our attention.
Kind regards,
Hayley
Customer Service Manager
An extremely poor process all round
An extremely poor process all round. the Agent was over an hour late, he had no visible indication on his clothing that he represented a company, he showed no ID and frankly I was concerned to let him in. But I did and all he did was ask me what construction of the building was, and took pictures, he made no attempt to review the documents I had i.e. all the drawings, photographs and building control records and sign off, he simply took photographs asked for mine and left.
I requested a 7 day pause while the solar and battery were completed, as last minute change of installer availability. This was kindly accepted...but then once I finally received the certificate after three requests, it did not accurately reflect my newly built home build standard. It scored a B, but no way does it offer any method of improving the score to A.
There was a total lack of formal process, inspection or checking, simply visit in as short a time as possible, and tick the boxes. I have the best ASHP currently available on the market, which scored "good", but the same system generates hot water and yet only scored "average", when it's direct from the ASHP and again the most advanced system on the market. I have Solar and Tesla battery and massive insulation on all surfaces, as this was a self build. The Agent did not investigate the system in any way. the same for Glazing and Insulation, which are both the the very best and current building regs. When I complained requesting a review I had a very typical 'tennis racquet' customer service reply, implying it was my fault for asking for a 7 day hold... I received ZERO explanation for the inaccuracies or lack of traceable process...
I could go on, but I have no doubt I'd be wasting my time. This feedback will be met with Im sorry you are disappointed, we will look into this...and then NOTHING will happen. DO NOT WASTE YOUR MONEY ON Propcert. Keven Baines
PS all feedback receives this response...
I’m really sorry to hear about your experience — this is clearly not the level of service we aim to provide, and I completely understand how frustrating and unacceptable this must feel, especially with the delays, lack of clear communication, and difficulty getting through to support.
We would really like the opportunity to look into this urgently and get this resolved for you as quickly as possible, including reviewing the status of your remedial works and the options available to you. Could you please email your order details (including your name, address, and any reference information you have) to....... so our team can investigate this immediately and come back to you directly?
Again, I’m very sorry for the inconvenience and the time you’ve spent trying to resolve this. Thank you for bringing it to our attention.
Kind regards,
Hayley
Customer Service Manager
6 mai 2026
Avis spontané
Réponse de Propcert
Hi there,
Thank you for taking the time to leave this detailed feedback, and I’m genuinely very sorry to hear about the experience you’ve described — I completely understand how frustrating, disappointing, and inconvenient this must have felt, especially given the expectations you had around the appointment and the service you should have received.
I also want to address your point regarding the wording of our responses. I completely understand why it may come across as repetitive or “copy and paste” in nature when seen publicly. That said, the intention behind it is never to dismiss or minimise anyone’s experience — it’s simply that, as some reviews come through without a name, order ID, or matching email address, we’re not always able to locate the specific job on our system straight away. Because of this, we have to ask customers to contact us directly so we can properly identify the booking and investigate it thoroughly rather than risk any delay or incorrect assumptions.
Without those details, I unfortunately can’t locate this case on our side at present. However, I would very much like the opportunity to look into this properly for you and ensure it is fully reviewed. If you could please email info@propcert.co.uk with your order ID, full property address, and any reference details you have, I will make sure this is picked up and dealt with as a priority.
Again, I’m really sorry for the experience you’ve had and the frustration this has caused — this is absolutely not the level of service we expect, and I do appreciate you bringing it to our attention.
Kind regards,
Hayley
Customer Service Manager
Still waiting on a refund for over 2…
Still waiting on a refund for over 2 weeks. No response to many emails and phone line continues to ring out. Customer service at its lowest ebb. Avoid at all costs, unless you want to be ripped off.
18 mai 2026
Avis spontané
Réponse de Propcert
Thank you for taking the time to leave your feedback, and I’m really sorry to hear about your experience.
We completely understand how frustrating it must be to be waiting for a refund and not receiving a response to your emails or calls. This is absolutely not the level of service we aim to provide, and we’re very sorry for the inconvenience and concern this has caused you.
We would really like the opportunity to look into this and resolve it for you as quickly as possible. Unfortunately, we’re unable to locate your order or refund details from your review alone.
Could you please email us at info@propcert.co.uk with your order reference or property details? As soon as we receive this, we will investigate urgently and ensure this is chased with priority.
Thank you again for bringing this to our attention, and please accept our sincere apologies for the frustration caused.
Kind regards,
Hayley
Customer Service Manager
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