These guys were quick at chasing me for an order but service appears to have ended there. A week after the field engineer confirmed his work on an EPC and floorplan were done - Propcert still haven't... Voir plus
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Lisez les avis des autres
I booked for EPC , the engineer comes and then for over 10 days back and forward he decided that he can not provide the certificate unless i paid another £99 plus VAT to get different certificate. W... Voir plus
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Could not be easier! Booked a service and the engineer contacted me right away to arrange an appointment. He contacted me the day before to reconfirm and again on the day when he was en route. He d... Voir plus
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Easy to purchase and book your appointment with the EPC assessor. The assessor Tommy was able to accommodate the appointment quickly as I needed the certificate as soon as possible. Tommy was able to... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Providing a National Solution for Property Certificates Carried out by professionals and backed up by industry leading technology to ensure a fast and high quality service.
Coordonnées de contact
182A High Street, BR3 1EW, Beckenham, Royaume-Uni
- 02033978220
- info@propcert.co.uk
- www.propcert.co.uk
Information importante
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2 k avis
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EPC through Propcert April 26
I booked an EPC through Propcert in April 2026. I have no complaint about the assessor who carried out the inspection.
My concern relates to the payment process that was in place when I booked. Payment was taken over the phone and I was asked to provide my full card number, expiry date and security code verbally. During the call I could hear activity and conversation in the background and I commented at the time that the process did not feel particularly secure.
Shortly afterwards, my card was used fraudulently and I had to cancel it. I cannot say whether there was any connection between the two events, but the timing was concerning.
I later contacted the company and was told that they were working on a new payment system. I also requested a recording of my original call. The recording I received ends at the point where the adviser states that he is securing the line, so it does not include the payment details being taken.
Others may have had a different experience, but based on mine I was not comfortable with the payment process that was in place at the time of my booking.
29 avril 2026
Avis spontané
Réponse de Propcert
Hi Clare,
Thank you for taking the time to leave your review, and I’m really sorry to hear about your concerns and the worry this has caused you. I completely understand how unsettling that situation must feel, especially given the timing you’ve described.
I’d like to reassure you that we take payment security extremely seriously. Our system does not store or retain full card details once a payment is processed, and during any payment capture our phone lines are muted specifically to prevent background noise and ensure sensitive information is not overheard or recorded. We are also a call centre environment, so there can occasionally be general background activity, but this should never impact the security of your payment.
I’m very sorry that your experience has left you feeling uncomfortable, and while we cannot see any evidence that your details were compromised through our systems, we do fully appreciate how concerning the situation must have been for you.
If you would like us to look into this further or discuss it in more detail, please don’t hesitate to contact us at info@propcert.co.uk and we will be happy to help.
Kind regards,
Hayley
Customer Service Manager
66 king st Excellent service.Very professional and…
Excellent service.Very professional and helpful.
15 mai 2026
Réponse de Propcert
Thank you so much for your kind feedback. We’re really pleased to hear you found the service professional and helpful.
We really appreciate you taking the time to leave a review and your support means a lot to the team.
Best wishes,
Hayley
Customer Service Manager
Réponse de Propcert
Thank you for your 5-star review! 😊
We’re really pleased to hear you found the service easy to use with good communication throughout.
We appreciate your feedback and look forward to helping you again in the future! ⭐
Réponse de Propcert
Thank you for your 5-star review! 😊
We’re really pleased to hear you found the booking process easy and that you received a quick response and visit to complete your EPC 👍
We truly appreciate your feedback and hope to be of help again in the future! ⭐
Réponse de Propcert
Thank you for your 5-star review! 😊
We’re so pleased to hear you were happy with the quick and efficient turnaround. Your feedback is really appreciated, and we’re glad we could provide a smooth service for you.
We look forward to assisting you again in the future!
Great service
Great service, easy to book, got the service done in 2 to 3 days. Engineer was professional and communicated through out the process. Value for money.
Will use the service in the future
15 mai 2026
Réponse de Propcert
Thank you so much for the lovely 5-star review! 😊
We’re really pleased to hear you found the booking process easy and that everything was completed quickly and professionally. It’s great to know the engineer kept you updated throughout and that you felt the service was good value for money.
We truly appreciate your support and look forward to helping you again in the future!
Very poor experience
Very poor experience. I paid £91 for an EPC but received no proper acknowledgement, invoice or confirmation of when the appointment would take place. Communication was extremely limited throughout and when I tried to follow up by phone my call was ended abruptly.
The whole process felt disorganised and unprofessional, and in the end I had so little confidence that I had to raise a claim through my credit card provider to recover the money.
Would not recommend based on my experience.
15 mai 2026
Avis spontané
Réponse de Propcert
I’m really sorry to hear about your experience — this is not the standard of service we expect, and I completely understand how frustrating and disappointing this must have been, especially with the lack of communication and confirmation.
We would really like the opportunity to look into this properly and understand exactly what happened with your booking and communication. Could you please email your order details (including your name, address, and any reference details you have) to info@propcert.co.uk so our team can investigate this urgently and come back to you directly?
Again, I’m very sorry for the inconvenience and the poor experience you’ve had. Thank you for taking the time to bring this to our attention.
Kind regards,
Hayley
Customer Service Manager
I very nearly booked an appointment…
I very nearly booked an appointment with propcert for an EPC but as I needed it doing within a week I pushed them on their timeline.
They were very keen for me to transfer the money and kept saying that it would likely be within a couple of days that they instructed someone but when asked if they would refund the amount should it not happen within a week they stopped responding and went quiet. Didnt reply to multiple emails. Looking at other reviews I notice that this is a common issue. They take the money, promising speedy service but when they don’t deliver they don’t do anything to make it right and don’t do refunds, even though no job has been done. I think if you are time rich then they’re probably okay as good price, but if you need something doing within a particular time frame or without being messed around, then they’re one to avoid.
18 mai 2026
Avis spontané
Réponse de Propcert
I’m really sorry to hear about your experience and that you felt communication dropped off when you were trying to get clarity — that’s understandably frustrating, especially when you’re working to a tight timeframe.
We’d really like the opportunity to look into this properly and clarify what happened in your case, including the communication and the expectations around timelines and refunds. Could you please email your details (name, address, and any reference or correspondence you have) to info@propcert.co.uk so our team can investigate this urgently and respond to you directly?
We take feedback like this very seriously, particularly where there may have been a breakdown in communication, and we do want to ensure this is reviewed thoroughly.
Again, I’m very sorry for the inconvenience and thank you for taking the time to share your experience.
Kind regards,
Hayley
Customer Service Manager
No survey undertaken
Very quick on sales process took my money straight away, told local surveyors would be in contact within a couple of days, and epc should be under a week. No contact from anyone for a week, then email saying local surveyor informed andcthey would contact within 24hrs, 3 more days nothing - emailed support 1-2 days statwd turn around- 3 days nothing, tried phoning on hold for over an hour nobody picked up - given up going elsewhere not very convenient in getting my money back - i would suggest you avoid this company
20 mai 2026
Avis spontané
Réponse de Propcert
I’m really sorry to hear about your experience — this is clearly not the level of service or communication we aim to provide, and I completely understand your frustration, especially after being given timeframes and not receiving any follow-up or response.
We would really like the opportunity to look into this urgently for you and understand exactly what has happened with your booking and communications. Could you please email your order details (including your name, address, and any reference you have) to info@propcert.co.uk so our team can investigate this properly and come back to you directly?
Again, I’m very sorry for the inconvenience and the time you’ve spent trying to get through to us. Thank you for bringing this to our attention.
Kind regards,
Hayley
Customer Service Manager
Kept in touch regarding appointment…
Kept in touch regarding appointment with good communication on time of arrival
6 mai 2026
Réponse de Propcert
Thank you for your kind review!
We’re really pleased to hear communication was good throughout and that you were kept informed regarding the appointment and arrival time. Providing clear and reliable updates is something we always aim to do.
We truly appreciate your feedback.
Kind regards,
Hayley
Customer Service Manager
Réponse de Propcert
Thank you for your kind review!
We’re really pleased to hear you found the EPC service quick, efficient, and stress-free. Providing a smooth and straightforward experience is exactly what we aim for.
We truly appreciate your feedback.
Kind regards,
Hayley
Customer Service Manager
Horrendous service
Horrendous service! I paid for the remedial work at my property to be completed 3 weeks later still no contact from the engineer I call and call to be advices he is off sick so they don’t know when the work can be done as they can’t allocate anyone else to complete my work or they can issue a refund and I can go else where instead of re allocating the job due to their incompetence and lack of professionalism. I have been on hold
For 1.5 hours trying to get a solution or refund! Do not use this company
19 mai 2026
Avis spontané
Réponse de Propcert
I’m really sorry to hear about your experience — this is clearly not the level of service we aim to provide, and I completely understand how frustrating and unacceptable this must feel, especially with the delays, lack of clear communication, and difficulty getting through to support.
We would really like the opportunity to look into this urgently and get this resolved for you as quickly as possible, including reviewing the status of your remedial works and the options available to you. Could you please email your order details (including your name, address, and any reference information you have) to info@propcert.co.uk so our team can investigate this immediately and come back to you directly?
Again, I’m very sorry for the inconvenience and the time you’ve spent trying to resolve this. Thank you for bringing it to our attention.
Kind regards,
Hayley
Customer Service Manager
Me again
Me again. I am still waiting for the corrections on a EPC that was done on 12 March. Endless emails and phone calls, nothing happens. The staff on the phone are very apologetic, but it seems they are relying on unprofessional people to actually do their job!!! I'm sick of contacting them.
12 mars 2026
Avis spontané
Réponse de Propcert
I’m really sorry to hear you’re still dealing with this — that’s clearly not acceptable, especially given how long this has been ongoing and the number of times you’ve already tried to get it resolved. I completely understand your frustration.
We would really like to get this escalated properly for you and look into exactly what has happened with the EPC corrections since 12 March. Could you please email your order details (including your name, address, and any reference you have) to info@propcert.co.uk so we can investigate this urgently and ensure it’s picked up by the right team?
Again, I’m very sorry for the continued inconvenience and the lack of resolution so far. Thank you for bearing with us while we get this sorted.
Kind regards,
Hayley
Customer Service Manager
Persistent no shows
Booked both an EPC and EICR certificate through Propcert. The EPC engineer failed to turn up to two confirmed appointments and the EICR engineer failed on his confirmed appointment. I've subsequently gone direct to tradespeople without a problem. It's clear to me that referrals from this platform aren't taken seriously by the engineers, so avoid and go direct.
6 mai 2026
Avis spontané
Réponse de Propcert
I am very sorry to hear about your experience and the inconvenience caused by the missed appointments for both your EPC and EICR. This is certainly not the level of service we expect from the engineers working with us, and I completely understand your frustration.
We take this feedback seriously and will be investigating both bookings to understand what went wrong and ensure this is addressed appropriately with the relevant engineers.
If there is anything we can do to help put this right for you, or if you would like to discuss this further, please don’t hesitate to contact us at info@propcert.co.uk and we will do our best to assist you.
Thank you for taking the time to share your feedback, and I am truly sorry again for the inconvenience caused.
Kind regards,
Hayley
Customer Service Manager
REFUND DUE
i paid for six eirc to be done in two seperate locations on the 8th april £1213
i received a refund for 3 of them due to engineer car breakdown and he not turning up of £567 on 20th april
i then decided to cancel my other three since im well with my rights OF THE CONSUMER RIGHTS ACT 2015
im still awaiting the refund of my other three and i have bank statements to prove nothing has happened as yet
sort out asap
30 avril 2026
Avis spontané
Réponse de Propcert
Thank you for getting in touch, and I’m very sorry for the inconvenience and frustration this has caused.
To help us resolve this as quickly as possible, please could you email your full details to info@propcert.co.uk, including your name, booking reference (if available), and the address details for the appointments. Our accounts team will then be able to investigate and process the outstanding refund for you without further delay.
We really appreciate your patience while we get this sorted for you, and we’re sorry again for the disruption you’ve experienced.
Kind regards,
Hayley
Customer Service Manager
Réponse de Propcert
Hi,
Thank you so much for your lovely review – we really appreciate it.
I’m so pleased to hear you were happy with the service and that the appointment was on time. Providing a smooth and reliable experience is exactly what we aim for, so it’s great to know we got it right for you.
Thank you again for your support and for choosing Propcert.
Kind regards,
Hayley
Customer Service Manager
has issues
its a great idea - but takes a long time for Propcert to respond - and the hub does not work well!
6 mai 2026
Réponse de Propcert
Thank you for taking the time to leave your review, and we’re sorry to hear about your experience.
We’re disappointed to hear that response times felt slow and that you’ve had issues with the hub not working as expected. This is not the standard we aim to provide, and your feedback has been noted so we can review and improve both our systems and communication going forward.
If you need any further assistance or would like us to look into this for you, please don’t hesitate to contact us at info@propcert.co.uk and we’ll be happy to help.
Thank you again for your feedback.
Best regards,
Hayley
Customer Service Manager
Great customer service
I rang and spoke to Asya yesterday as the original assessor could not make the dates I required . She told me she would sort this , and this actually happened . I received a phone call from a different assessor today who is available when I am . It’s so refreshing to deal with a company that actually does what it says it will do .
13 mai 2026
Avis spontané
Réponse de Propcert
Thank you so much for your 5-star review!
We’re really pleased to hear that Asya was able to step in and sort everything for you quickly, and that you were promptly contacted by another assessor who could accommodate your availability. It’s great to know the process was handled smoothly and that you felt supported throughout.
We really appreciate you taking the time to share your feedback and thank you for choosing PropCert.
Best regards,
Hayley
Customer Service Manager
Avoid
I should of done my research about this company prior to paying for an EPC. Nick who is meant to do my EPC ignored my messages several times, nor answered the phone. Only seems to be available when I am not available, impossible to get an appointment booked. Now I am asking for my money back so I can find another company, they are ignoring my emails and not answering the phone. Avoid this company like the plague
12 mai 2026
Avis spontané
Réponse de Propcert
I am very sorry to hear about your experience and that we have not met your expectations. This is not the level of service we aim to provide, and I completely understand your frustration.
We would really like the opportunity to look into this further and see if there is anything we can do to put things right for you. Please could you email your details to info@propcert.co.uk, and our team will investigate this as a priority and assist you further.
Thank you for taking the time to leave your feedback, and I am truly sorry again for the inconvenience caused.
Kind regards,
Hayley
Customer Service Manager
This is a scam company
This is a scam company. Do not use. You will pay up front and they will ignore all your calls and never email you back with any other than we will respond in 2 days (they don’t). To my shame I paid up front for an EPC; Low value service so I thought I’d do it, which is what they prey on it turns out. Save your money and look to a legitimate business.
11 mai 2026
Avis spontané
Réponse de Propcert
I am very sorry to hear about your experience and the frustration this has caused. This is clearly not the level of service we aim to provide, and I understand how disappointing this must feel.
We take all feedback of this nature extremely seriously and would like the opportunity to investigate what has happened in your case and try to resolve it for you. Please could you email your full details, including your name, property address, and booking reference (if available), to info@propcert.co.uk so our team can look into this as a priority.
Thank you for taking the time to share your feedback, and I am truly sorry again for the inconvenience caused.
Kind regards,
Hayley
Customer Service Manager
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