These guys were quick at chasing me for an order but service appears to have ended there. A week after the field engineer confirmed his work on an EPC and floorplan were done - Propcert still haven't... Voir plus
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I booked for EPC , the engineer comes and then for over 10 days back and forward he decided that he can not provide the certificate unless i paid another £99 plus VAT to get different certificate. W... Voir plus
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Could not be easier! Booked a service and the engineer contacted me right away to arrange an appointment. He contacted me the day before to reconfirm and again on the day when he was en route. He d... Voir plus
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Easy to purchase and book your appointment with the EPC assessor. The assessor Tommy was able to accommodate the appointment quickly as I needed the certificate as soon as possible. Tommy was able to... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Providing a National Solution for Property Certificates Carried out by professionals and backed up by industry leading technology to ensure a fast and high quality service.
Coordonnées de contact
182A High Street, BR3 1EW, Beckenham, Royaume-Uni
- 02033978220
- info@propcert.co.uk
- www.propcert.co.uk
Information importante
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A répondu à 99 % de ses avis négatifs
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False claims - go elsewhere
They claim to offer EPCs within 24 to 48 hours, the reality is very different.
I booked and paid for an EPC on the 20th April. They didn't get around to visiting the property until the 2nd May. As I didn't receive the EPC, I've chased them twice. Today, 11th May, they've come back saying they want an extra £10 because the property is over 150 square metres.
Seriously - I'm not the only one that's complaining about this.
11 mai 2026
Avis spontané
Réponse de Propcert
I am very sorry to hear about your experience and the delays you’ve described, as well as the additional charge that has only been raised after the visit. I completely understand your frustration, especially when expectations around turnaround times were not met.
This is not the standard of service we aim to provide, and we would like the opportunity to review your case properly and see what has happened here. Please could you email your full details, including your name, property address, and booking reference (if available), to info@propcert.co.uk, and our team will investigate this as a priority.
Thank you for taking the time to share your feedback, and I am very sorry again for the inconvenience caused.
Kind regards,
Hayley
Customer Service Manager
So Convenient
So Convenient. It’s very easy to book an EPC and boiler service/gas cert with these. Great pricing and efficient communication. I’ve used several times recently and have been impressed, especially with the guys who actually come to the house and do the work.
15 avril 2026
Réponse de Propcert
Thank you so much for your 5-star review!
We’re really pleased to hear you’ve found it so convenient to book your EPC, boiler service, and gas certificates with us, and that you’ve been happy with our pricing and communication. It’s especially great to know the engineers attending your properties have provided a positive experience on-site as well.
We really appreciate your continued support and thank you for choosing PropCert.
Best regards,
Hayley
Customer Service Manager
Timely and efficient
Our inspector was on time, good communication, quick and efficient. The price was very competitive. All in all a very good service
2 mai 2026
Réponse de Propcert
Thank you so much for your 5-star review!
We’re really pleased to hear your inspector arrived on time and that you experienced good communication throughout, along with a quick and efficient service. It’s also great to know you found the price very competitive and were happy with the overall experience.
We really appreciate you taking the time to share your feedback and thank you for choosing PropCert.
Best regards,
Hayley
Customer Service Manager
Poor customer service
I applied and paid for an EPC on 23rd April. After hearing nothing, I chased and received a reply on 29th April promising that an assessor would be in touch. Two weeks later, still no contact and no appointment.
I chased again on 6th May — again, no response. I have now been forced to request a chargeback through my bank as the service I paid for has simply not been delivered.
The lack of communication throughout has been unacceptable. I would strongly advise anyone needing an EPC to look elsewhere.
8 mai 2026
Avis spontané
Réponse de Propcert
I am very sorry to hear about your experience and the delays you’ve described in getting your EPC arranged. I completely understand your frustration, especially given the lack of communication and the need for you to escalate this further.
This is not the level of service we aim to provide, and we would like the opportunity to investigate what has happened in your case. Please could you email your full details, including your name, property address, and booking reference (if available), to info@propcert.co.uk, so our team can review this as a priority.
Thank you for taking the time to share your feedback, and I am truly sorry again for the inconvenience caused.
Kind regards,
Hayley
Customer Service Manager
2 days late booking the EPC and the…
2 days late booking the EPC and the same delay waiting for the certificate - also had to pay an extra £10 as over 150sqm - this was not communicated when I booked! Very unprofessional from start to finish
8 mai 2026
Avis spontané
Réponse de Propcert
I am very sorry to hear about your experience and that the service did not meet your expectations. I completely understand your frustration regarding the delays and the additional £10 charge not being communicated at the time of booking.
This is not the standard we aim to provide, and we would really like the opportunity to review your case and see what went wrong here. Please could you email your full details, including your name, property address, and booking reference (if available), to info@propcert.co.uk, and our team will look into this as a priority.
Thank you for taking the time to leave your feedback, and I am very sorry again for the inconvenience caused.
Kind regards,
Hayley
Customer Service Manager
Engineer didn’t turn up for his…
Engineer didn’t turn up for his appointment at first, they did not take care when doing their work damaging property and created unnecessary remedial work, charging a fortune for the most simplest of work.
30 avril 2026
Réponse de Propcert
Thank you for taking the time to share your feedback.
We are very sorry to hear about the issues you experienced with your appointment, the quality of work carried out, and the unexpected remedial costs. This is clearly not the standard of service we expect to deliver, and we understand how disappointing and frustrating this must have been.
Please accept our sincere apologies for the inconvenience and concern caused. We take matters like this very seriously and will be reviewing the points you’ve raised, including attendance, workmanship, and communication, to ensure improvements are made.
If you would like us to investigate this further, please contact us at info@propcert.co.uk and a member of our team will be happy to assist you directly.
Thank you again for your feedback.
Hayley
Customer Service Manager
Very poor customer service
Very poor customer service. Very long lead time to appointments and remedial appa=ointments. They ignore emails and the phone line doesnt connect 9 times out of 10. Poor experience. Not recommended.
30 avril 2026
Réponse de Propcert
Thank you for taking the time to share your feedback.
We are very sorry to hear that your experience did not meet expectations. Delays in appointment availability, remedial scheduling, and difficulties reaching us by phone or email are not the level of service we aim to provide, and we completely understand how frustrating this must have been.
Please accept our sincere apologies for the inconvenience caused. We take your comments seriously and will be reviewing the issues raised to help improve our service moving forward.
If you would like us to look into this further, please contact us at info@propcert.co.uk and a member of our team will be happy to assist.
Thank you again for your feedback.
Hayley
Customer Service Manager
update on my previous review
I arranged an EICR through propcert. The engineer recorded 6 lights as non compliant at a cost of £250.92, and an accessory to remove and reterminate at a cost of £24.40 and Labour of £88.86. when the second engineer came to do the works he said that the lights were perfectly compliant and no work needed to be done. the "accessory" was moving a unit which had dislodged about 2 inches and took 10 seconds - no electric knowledge or re-testing was needed. they have refunded the light cost but are charging me for an hours visit to basically tell me that their first engineer was wrong, and for 10 seconds to move the unit which could have done myself if they had told me. The same engineer who first came had also wrongly specified that a previous property was non-compliant so i suggest anyone draws their own conclusions as to why an engineer has twice specified unnecessary work. They are also very quick to take your money when ordering and are almost uncontactable if there is a problem
27 avril 2026
Avis spontané
Réponse de Propcert
Thank you for your review.
We’re very sorry to hear about your experience and the concerns raised regarding the differing findings between engineers and the subsequent charges. We appreciate how frustrating this must be, particularly where there has been any uncertainty or disagreement in the assessment and remedial recommendations.
We are currently unable to locate your order from the details provided. Please could you email info@propcert.co.uk with your order details and order ID so we can fully investigate this matter and ask our electrical team to review and respond accordingly.
We take feedback of this nature very seriously and will ensure this is looked into properly.
Kind regards,
Hayley
Customer Service Manager
Very helpfull and clearly spoken
Spoke to Jordan Very help full and clearly spoken
5 mai 2026
Avis spontané
Réponse de Propcert
Thank you for your lovely review!
We’re so pleased to hear that Jordan was very helpful and communicated everything clearly for you. Providing friendly and professional customer service is very important to us, and we’ll be sure to pass your kind comments on to Jordan.
Thank you again for choosing PropCert and for taking the time to share your feedback.
Hayley
Customer Service Manager
Great service
Great service. Ordered 3 EPC’s to be carried out & all were completed in a professional & timely manner. Thank you
1 avril 2026
Avis spontané
Réponse de Propcert
Thank you for your fantastic review!
We’re delighted to hear that all 3 EPCs were completed in a professional and timely manner. Providing an efficient and reliable service is something we always strive for, so it’s great to know we delivered this for you.
Thank you again for choosing PropCert and for taking the time to share your feedback.
Hayley
Customer Service Manager
Cowboys do not use!!
Do not use this company. They assesors they use are outsourced. They are cowboys. They sent a smelly man with bad foot odour to assess my home and he made an incorrect report. I complained and they let him change the rating it was still wrong. I lost 2 potential buyers because of this idiot company. Choose a reputable company that an estate agent can recommend.
8 mai 2026
Avis spontané
Réponse de Propcert
Hi,
I’m very sorry to read about your experience and I do apologise for the frustration and inconvenience this has caused you.
This is certainly not the standard of service we aim to provide, and I’m really sorry to hear you are unhappy with both the inspection and the follow-up outcome. We appreciate how important accuracy and professionalism are, especially in situations involving potential property sales.
We would really like the opportunity to look into this properly for you and review what has happened in detail. Please could you email info@propcert.co.uk with your order details and order ID, and a member of our team will investigate this further and assist you.
Again, I’m sincerely sorry for the experience you’ve had, and thank you for bringing this to our attention.
Kind regards,
Hayley
Customer Service Manager
Cheaper that our estate agency quote and reliable
I asked them to come and do EPC certificate as our estate agency were asking for much higher price , the lady came quickly and certificate was ready ant the end of next day.
28 avril 2026
Avis spontané
Réponse de Propcert
Thank you for your lovely review!
We’re so pleased to hear that you found our service quick, efficient and competitively priced. It’s great to know the EPC assessment was arranged promptly and that your certificate was delivered by the next day.
Thank you again for choosing PropCert and for taking the time to share your experience.
Hayley
Customer Service Manager
Great service re EPC
Quick responses, efficient on site, got the EPC report straight to me once assessement complete on site. Would highly recommend
30 avril 2026
Avis spontané
Réponse de Propcert
Thank you for your great review!
We’re really pleased to hear you experienced quick responses, efficient on-site service, and that your EPC report was sent to you promptly after the assessment was completed. Providing a smooth and timely service from start to finish is exactly what we aim for.
Thank you again for choosing PropCert and for recommending us.
Hayley
Customer Service Manager
Procert
I’m not happy at all, as I have had to pay up front and I was told I would hear back from a epc trader with in 2 days.
It has now been 9 days and I keep getting
Fobbed off.
If I don’t hear anything by next Tuesday which will be 2 weeks I shall be reporting this company to the trading standards.
30 avril 2026
Avis spontané
Réponse de Propcert
Hi,
I’m very sorry to read this and completely understand how frustrating and disappointing this must be for you, especially after making payment and being advised you would be contacted within 2 days.
Please accept our sincere apologies for the delays and for the experience you’ve had trying to get this arranged. This is certainly not the level of service we aim to provide, and I completely appreciate why you feel upset and let down.
We would really like the opportunity to look into this properly for you and get this resolved as quickly as possible. Please could you email info@propcert.co.uk with your order details and property address, and a member of the team will investigate this matter urgently and assist further.
Again, I’m genuinely very sorry for the inconvenience and frustration caused, and thank you for bringing this to our attention.
Kind regards,
Hayley
Customer Service Manager
Thank you for your help Daisy White
Thank you for your help Daisy White
The service was great
I would recomend the company and dafnitely will be using your services again
Thank you
Hichem
29 avril 2026
Avis spontané
Réponse de Propcert
Hi Hichem,
Thank you so much for your lovely feedback!
We’re really pleased to hear you were happy with the service, and I’m especially glad Daisy White was able to help you so well. I’ll make sure your kind words are passed on to her.
We really appreciate your recommendation and look forward to supporting you again in the future.
Kind regards,
Hayley
Customer Service Manager
I had great experience with this…
I had great experience with this company. I have used them few times. I would like to especially name Mathew one of their engineers, who helped with very efficiently and promptly. He resolved my query in a professional manner and got my certificate corrected.
14 avril 2026
Avis spontané
Réponse de Propcert
Hi there,
Thank you so much for your kind feedback and continued support — it really means a lot that you’ve used our services multiple times.
We’re especially pleased to hear Mathew was able to help you efficiently and professionally, and that he got your certificate corrected promptly. I’ll make sure your lovely comments are passed on to him.
We really appreciate you taking the time to leave a review, and we look forward to assisting you again in the future.
Kind regards,
Hayley
Customer Service Manager
Propcert answered all my questions…
Propcert answered all my questions promptly. I Would highly recommend this company and will definately use them again!
29 avril 2026
Avis spontané
Réponse de Propcert
Hi there,
Thank you so much for your lovely feedback!
We’re really pleased to hear we were able to answer all your questions promptly and that you had such a positive experience with us. Your recommendation means a lot, and we’re glad you’d choose to use our services again.
We really appreciate you taking the time to leave a review, and we look forward to helping you in the future.
Kind regards,
Hayley
Customer Service Manager
Great company
Great company. Reasonably prices, quick, efficient and great communication. Not much more you could ask for. Asya in the office was brilliant.
14 avril 2026
Avis spontané
Réponse de Propcert
Hi there,
Thank you so much for your kind feedback!
We’re really pleased to hear you found our service quick, efficient, and well communicated, and that you felt it offered great value. It’s especially lovely to hear Asya was brilliant — I’ll make sure your comments are passed on to her.
We really appreciate you taking the time to leave a review, and we look forward to helping you again in the future.
Kind regards,
Hayley
Customer Service Manager
Paid for an electrical inspection of my…
Paid for an electrical inspection of my rental in March, have yet to receive a certificate.
Update 11 May 26, still waiting for certificate. Keep getting fobbed off. Have started the refund process with my bank.
27 mars 2026
Avis spontané
Réponse de Propcert
Hi,
I’m very sorry to read this and completely understand your frustration, especially given the length of time you have been waiting for your electrical certificate.
Please accept our sincere apologies for the delays, the lack of resolution, and for the experience you’ve had while trying to chase this up. This is absolutely not the level of service we aim to provide, and I completely understand why you feel so disappointed and have felt the need to begin the refund process with your bank.
We would really appreciate the opportunity to investigate this properly for you and see what has happened with your order. Please could you email info@propcert.co.uk with your order details and property address, and a member of the team will urgently look into this matter and assist further.
Again, I’m genuinely very sorry for the inconvenience and frustration caused, and thank you for bringing this to our attention.
Kind regards,
Hayley
Customer Service Manager
Needed a EPC for my house sale the…
Needed a EPC for my house sale the process using propcert was straightforward from start to finish. Had a small delay in receiving my certificate, not propcert's fault but this was dealt with quickly and professionally by Daisy White.
22 avril 2026
Avis spontané
Réponse de Propcert
Hi there,
Thank you so much for your feedback!
We’re really pleased to hear the EPC process was straightforward from start to finish and that everything was handled smoothly overall. I’m sorry there was a slight delay in receiving your certificate, but I’m glad Daisy White was able to step in and resolve this quickly and professionally for you — I’ll be sure to pass your kind words on to her.
We really appreciate you taking the time to leave a review, and we wish you all the best with your house sale.
Kind regards,
Hayley
Customer Service Manager
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