These guys were quick at chasing me for an order but service appears to have ended there. A week after the field engineer confirmed his work on an EPC and floorplan were done - Propcert still haven't... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I booked for EPC , the engineer comes and then for over 10 days back and forward he decided that he can not provide the certificate unless i paid another £99 plus VAT to get different certificate. W... Voir plus
L'entreprise a répondu
Could not be easier! Booked a service and the engineer contacted me right away to arrange an appointment. He contacted me the day before to reconfirm and again on the day when he was en route. He d... Voir plus
L'entreprise a répondu
Easy to purchase and book your appointment with the EPC assessor. The assessor Tommy was able to accommodate the appointment quickly as I needed the certificate as soon as possible. Tommy was able to... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Providing a National Solution for Property Certificates Carried out by professionals and backed up by industry leading technology to ensure a fast and high quality service.
Coordonnées de contact
182A High Street, BR3 1EW, Beckenham, Royaume-Uni
- 02033978220
- info@propcert.co.uk
- www.propcert.co.uk
Information importante
3,2
Moyen
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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very quick and cost effective
very quick and cost effective - in and out.
Would recommend.
16 avril 2026
Avis spontané
Réponse de Propcert
Hi there,
Thank you for your kind feedback!
We’re really pleased to hear you found the service quick, cost effective, and efficient. We really appreciate your recommendation.
If you ever need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
Poor service provided…
EPC contained errors that no effort is being made to correct.
26 avril 2026
Avis spontané
Réponse de Propcert
Hi,
I’m very sorry to read this and completely understand your frustration and disappointment.
Please accept our sincere apologies for the issues you’ve experienced with your EPC and for the impression that no effort has been made to resolve the errors you raised. This is certainly not the level of service we aim to provide, and I appreciate how frustrating this situation must be for you.
We would really like the opportunity to investigate this properly and help get the matter resolved for you as quickly as possible. Please could you email info@propcert.co.uk with your property address, order details, and information regarding the errors on the EPC, and a member of the team will look into this further and assist accordingly.
Again, I’m genuinely sorry for the inconvenience caused and thank you for bringing this to our attention.
Kind regards,
Hayley
Customer Service Manager
Child on Board
The Propcert Inspector, turned up at the house with her young child, as reported by the keyholder. Despite being specifically shown relevant information her report ignored key factors. Specifically the underfloor insulation was not considered.
Repeated attempts to contact Propcert have not resulted in proper rectification.
8 mai 2026
Avis spontané
Réponse de Propcert
Hi,
I’m very sorry to read about your experience and completely understand how frustrating and disappointing this must have been for you.
Please accept our sincere apologies for the concerns you’ve raised regarding the inspection, including the issues around the reported findings and the underfloor insulation not being taken into account. I can also appreciate how concerning it would be if you feel your attempts to get this resolved have not resulted in a proper response.
We would really like the opportunity to look into this fully for you and ensure it is reviewed properly. Please could you email info@propcert.co.uk with the full property details, order information, and any supporting evidence you may have, and a member of the team will investigate this further and assist you accordingly.
Again, I’m genuinely very sorry for the inconvenience and distress caused, and thank you for bringing this to our attention.
Kind regards,
Hayley
Customer Service Manager
Great service
Great service, Gabriella arrived on time and i got my report within a day. Fully recommend
22 avril 2026
Avis spontané
Réponse de Propcert
Hi there,
Thank you so much for your lovely feedback!
We’re really pleased to hear you had a great service experience and that Gabriella arrived on time and got your report to you so quickly. It’s great to know everything went smoothly and efficiently for you.
We really appreciate your recommendation, and I’ll be sure to pass your kind words on to Gabriella.
If you ever need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
Great service
Great service, Propcert are prompt and have excellent customer service!
24 avril 2026
Avis spontané
Réponse de Propcert
Hi there,
Thank you so much for your kind feedback!
We’re really pleased to hear you were happy with our prompt service and that our customer service met your expectations. It means a lot to us to receive such positive comments.
We really appreciate you taking the time to leave a review, and if you need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
Absolutely seamless from start to…
Absolutely seamless from start to finish. Delightful surveyor, came promptly & was very efficient. Yet to receive report but am confident will be here rapidly based on rest of experience.
23 avril 2026
Avis spontané
Réponse de Propcert
Hi there,
Thank you so much for your lovely feedback!
We’re really pleased to hear the process was seamless from start to finish and that the surveyor was punctual, efficient, and pleasant to deal with. It’s great to know everything has gone smoothly so far.
Your confidence in the rest of the process is really appreciated, and we’re confident your report will follow through just as promptly.
If you need anything in the meantime, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
Rapid help from Daisy- highly recommended
Daisy was very helpful in securing a slot for my EPC at very short notice, and i appreciate her help in arranging this for me. recommended.
Best,
Emile.
23 avril 2026
Avis spontané
Réponse de Propcert
Hi Emile,
Thank you so much for your kind feedback!
We’re really pleased to hear Daisy was able to help you secure an EPC appointment at short notice and that everything was arranged smoothly for you. I’ll be sure to pass your lovely comments on to her.
We really appreciate your recommendation and you taking the time to leave a review.
If you need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
Company turned up on time
Company turned up on time. Polite, professional service to my tenants. New EPC posted immediately and special thanks to Daisy Holmes at their offices who helped get the certificate to me.
22 avril 2026
Avis spontané
Réponse de Propcert
Hi there,
Thank you so much for your kind feedback!
We’re really pleased to hear the team arrived on time and provided a polite, professional service for your tenants. It’s also great to know the EPC was issued promptly and that Daisy Holmes was able to assist in getting the certificate over to you quickly — I’ll be sure to pass your thanks on to her.
We really appreciate you taking the time to leave a review, and if you ever need anything in the future, we’re always happy to help.
Kind regards,
Hayley
Customer Service Manager
Réponse de Propcert
Hi there,
Thank you for your kind feedback!
We’re really pleased to hear you were happy with the quick response and found the service helpful. We really appreciate you taking the time to leave a review.
If you need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
Jordan was very quick and helpful…
Jordan was very quick and helpful sorting out the issue I had with an appointment that was scheduled today.
22 avril 2026
Avis spontané
Réponse de Propcert
Hi there,
Thank you for your kind feedback!
We’re really pleased to hear Jordan was quick and helpful in getting your appointment issue sorted out for you. I’ll make sure your comments are passed on to him.
We really appreciate you taking the time to leave a review, and if you need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
Chasing up a late order.
I spoke to a lady called Daisy White regaring an order for an EPC. I was chasing up due to receiving emails about being contacted to book in for the visit, which I had not received further contact about at the time.
She was very fast acting, found that the tech had not managed to make contact with myself yet, I explained I needed to get this booked in ASAP due to money issues and needing a refund from my landlady.
She said she will get in touch with the tech who will be dealing with my EPC and get him to call me ASAP once he is free.
I received an email from her again stating that she has let him know, apologised for it being a bit late (completely understandable as its not been a huge amount of time) and told me that Phil will call me later this afternoon to book in the appointment.
Great service from the customer service so far, hopfully the full service will follow suite which I have no doubt it will.
Normally I wouldn't be pushing on this and chasing it up as fast as I have done, but due to personal circumstances I felt It would be worth calling up to check in regarding this, which so far it was.
22 avril 2026
Avis spontané
Réponse de Propcert
Hi there,
Thank you so much for taking the time to share your experience and for your kind feedback.
I’m really pleased to hear Daisy White was able to act quickly and get things moving for you, especially during a time that sounds quite stressful personally. I’m glad she was able to look into the situation promptly, keep you updated, and arrange for the technician to contact you as soon as possible.
We really appreciate your understanding as well, and it’s great to hear you’ve been happy with the customer service so far. I hope the rest of the process continues just as smoothly for you.
If you need anything further in the meantime, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
daisy was quick and efficent in…
daisy was quick and efficent in responding with the cer once the survey was completed
21 avril 2026
Avis spontané
Réponse de Propcert
Hi there,
Thank you for your feedback!
We’re really pleased to hear Daisy was quick and efficient in getting your certificate sent through once the survey was completed. We’ll be sure to pass your kind words on to her.
We really appreciate you taking the time to leave a review, and if you need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
Got the job done!
There were some issues with regard to allocating an assessor for the job but once this was clear, the assessment was smooth and efficient. Unfortunately, the certificate when issued stated that we had a thatched roof which is not the case so it took some follow up to get this changed. However, Daisy was very helpful with regard to this and kept me well informed, a fact which makes all the difference.
22 avril 2026
Avis spontané
Réponse de Propcert
Thank you for your feedback.
We’re pleased to hear that once the assessor allocation was clarified, the assessment itself was smooth and efficient. We’re sorry for the initial issues and for the error on the issued certificate regarding the roof type — this is not the standard we aim to deliver, and we understand the frustration this caused.
We’re very glad to hear that Daisy was helpful throughout the correction process and kept you well informed, making a real difference to your experience. We’ll be sure to pass your comments on to her.
If there is anything further you need, please don’t hesitate to contact us at [info@propcert.co.uk](mailto:info@propcert.co.uk).
Thank you again for your feedback.
Hayley
Customer Service Manager
Great customer service
Great customer service. Issue quickly and efficiently resolved by Jordan U
22 avril 2026
Avis spontané
Réponse de Propcert
Hi there,
Thank you so much for your kind feedback!
We’re really pleased to hear your issue was resolved quickly and efficiently by Jordan U. I’ll be sure to pass your comments on to him — I know he’ll really appreciate it.
We really value you taking the time to leave a review, and if you need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
Energy Performance Certificates (EPC's)
I regularly order EPC's and follow up EPC's with this company - every time they are quick and efficient. The nominated EPC assessors contact this office should they have any queries - the whole system works seamlessly - GREAT
21 avril 2026
Avis spontané
Réponse de Propcert
Hi there,
Thank you so much for your kind feedback and continued support!
We’re really pleased to hear that you regularly use our EPC service and consistently find the process quick, efficient, and seamless. It’s great to know the communication between assessors and our office is working well and helping everything run smoothly — that’s exactly what we aim for.
We really appreciate your loyalty and you taking the time to share your experience. If you ever need anything, we’re always here to help.
Kind regards,
Hayley
Customer Service Manager
Daisy listen to my problem and sorted…
Daisy listen to my problem and sorted it out
She was so helpful and polite and is a credit to your company
Thank you so much Daisy
21 avril 2026
Avis spontané
Réponse de Propcert
Hi there,
Thank you so much for your lovely feedback!
We’re really pleased to hear Daisy took the time to listen and was able to get everything sorted for you. It’s great to know she was helpful, polite, and made such a positive impression — I’ll be sure to pass your kind words on to her.
We really appreciate you taking the time to leave a review, and if you ever need anything in the future, we’re always happy to help.
Kind regards,
Hayley
Customer Service Manager
Hi Daisy was very helpful in…
Hi Daisy was very helpful in rearranging my EPC appointment to accommodate my tenant needs. Really happy as it helps me out as well. Many thanks
21 avril 2026
Avis spontané
Réponse de Propcert
Hi there,
Thank you so much for your kind feedback!
We’re really pleased to hear Daisy was able to help rearrange your EPC appointment to suit your tenant’s needs — and that it worked well for you too. I’ll be sure to pass your thanks on to her.
We really appreciate you taking the time to leave a review, and if you need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
Smooth EPC process
I had a great experience arranging my EPC through Propcert. There were some initial challenges getting the supplier and assessor aligned, but Gabriella was incredibly helpful throughout the process. She was proactive in chasing things up and managed to organise the assessor promptly, which I really appreciated.
Thanks to her efforts, everything was resolved smoothly in the end. A big thank you to Gabriella for her excellent support—I wouldn’t hesitate to recommend the service.
20 avril 2026
Avis spontané
Réponse de Propcert
Hi there,
Thank you so much for your thoughtful feedback!
We’re really pleased to hear that, despite the initial challenges, Gabriella was able to step in and get everything back on track for you. It’s great to know she was proactive in chasing things up and helped organise the assessor promptly to ensure things were resolved smoothly in the end.
I’ll be sure to pass your kind words on to Gabriella — she’ll really appreciate your recognition.
We’re grateful for your recommendation, and if you ever need anything in the future, we’re always happy to help.
Kind regards,
Hayley
Customer Service Manager
Today Daisy at Propcert send me all the…
Today Daisy at Propcert send me all the certificates I needed promptly.
Thank you Daisy.
21 avril 2026
Avis spontané
Réponse de Propcert
Hi there,
Thank you so much for your kind feedback!
We’re really pleased to hear Daisy was able to get all your certificates over to you promptly. I’ll be sure to pass your thanks on to her.
We really appreciate you taking the time to leave a review, and if you need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
Handled very well
Handled very well, quick turn around. very happy with the service and the cost.
16 avril 2026
Avis spontané
Réponse de Propcert
Hi there,
Thank you for your kind feedback!
We’re really pleased to hear you were happy with the service, quick turnaround, and cost. It’s great to know everything was handled well for you.
We really appreciate you taking the time to leave a review, and if you need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
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