These guys were quick at chasing me for an order but service appears to have ended there. A week after the field engineer confirmed his work on an EPC and floorplan were done - Propcert still haven't... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I booked for EPC , the engineer comes and then for over 10 days back and forward he decided that he can not provide the certificate unless i paid another £99 plus VAT to get different certificate. W... Voir plus
L'entreprise a répondu
Could not be easier! Booked a service and the engineer contacted me right away to arrange an appointment. He contacted me the day before to reconfirm and again on the day when he was en route. He d... Voir plus
L'entreprise a répondu
Easy to purchase and book your appointment with the EPC assessor. The assessor Tommy was able to accommodate the appointment quickly as I needed the certificate as soon as possible. Tommy was able to... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Providing a National Solution for Property Certificates Carried out by professionals and backed up by industry leading technology to ensure a fast and high quality service.
Coordonnées de contact
182A High Street, BR3 1EW, Beckenham, Royaume-Uni
- 02033978220
- info@propcert.co.uk
- www.propcert.co.uk
Information importante
3,2
Moyen
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Assessed on the 9th, still waiting on the 20th
Assessed on the 9th, it is now 20th with no certificate. An email has gone unanswered and am waiting forever on the phone.
20 avril 2026
Avis spontané
The communication has been great
The communication has been great. We have got the service done as per agreement and I am totally satisfied with the timescale and quality.
18 avril 2026
Avis spontané
Réponse de Propcert
Hi there,
Thank you so much for your kind feedback!
We’re really pleased to hear the communication was great and that the service was completed as agreed, within the expected timescale and to a quality you’re happy with. That’s exactly what we aim to deliver.
We really appreciate you taking the time to leave a review, and if you need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
Daisy was a great help today organising…
Daisy was a great help today organising my appointment being kind and considerate fabulous.
20 avril 2026
Avis spontané
Réponse de Propcert
Hi there,
Thank you so much for your kind feedback!
We’re really pleased to hear Daisy was able to help organise your appointment and that you found her kind, considerate, and supportive throughout. I’ll make sure your lovely comments are passed on to her.
We really appreciate you taking the time to leave a review, and if you need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
This young man was so helpful and kind…
This young man Jordan was so helpful and kind and sorted my problems out efficiently and with respect.
20 avril 2026
Avis spontané
Réponse de Propcert
Hi Judith,
Thank you so much for your lovely 5-star review.
We’re delighted to hear that Jordan was able to help resolve your issue so efficiently, and that you felt supported and treated with kindness throughout. I’ll be sure to pass your kind words on to him — it will mean a lot.
If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch.
Kind regards,
Hayley
Customer Service Manager
Great service
Daisy was extremely helpful on the customer service end.
The entire process was smooth and efficient. Definitely recommend
16 avril 2026
Avis spontané
Réponse de Propcert
Hi Anant,
Thank you for your lovely feedback. I’m really pleased to hear you found the whole process smooth and efficient, and that Daisy was extremely helpful on the customer service side.
We really appreciate your recommendation and you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Great!
After a slightly nervous start, Natalya was extremely helpful in sorting out a very prompt appointment for me for an EPC assessment. Garath, the accredited assessor, rang, as promised, arrived exactly on time the next day, was very personable and helpful, and the certificate was available to view that same afternoon. Fantastic.
15 avril 2026
Avis spontané
Réponse de Propcert
Hi Sassy,
Thank you for your fantastic feedback. I’m really pleased to hear that Natalya was able to step in and arrange a prompt appointment for you, especially after the initial concerns.
It’s great to know Garath followed through as promised, arrived on time, and provided such a personable and helpful service, with your certificate available the very same day.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Réponse de Propcert
Hi Keren,
Thank you for your great feedback. I’m really pleased to hear you found the EPC process prompt, courteous, and efficient.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Unhelpful and impractical.
Making one call to a tenant over the telephone, with no confirmation to them or landlord by text, call or email is inadequate. My tenant waited in on the day he thought had been arranged which turned out to be a miscommunication. I have had to pay a £90 call-out fee but will not try to rebook the appointment or use them again. Logging in to their website by own admission was not working at then time so I was not able to check appointment that way. Repeated emails to customer services, the last few of which they ignored. Unhelpful throughout.
18 février 2026
Avis spontané
Réponse de Propcert
Hi Suzanne,
I’m really sorry to hear about your experience and the frustration this has caused — especially around the missed communication and the inconvenience to both you and your tenant. I completely understand why you would be disappointed.
We’d really like the opportunity to look into this properly for you, as we want to make sure we fully understand what happened and where things went wrong.
Could you please email us at info@propcert.co.uk
with your order details? Once we have this, we can investigate everything thoroughly and come back to you with a full response.
Again, I’m very sorry for the inconvenience and the lack of clarity you’ve experienced — this is not the level of service we aim to provide.
Kind regards,
Hayley
Customer Service Manager
We always receive quick and friendly…
We always receive quick and friendly service from Propcert. Especially Daisy, whose response times are quick and helpful.
17 avril 2026
Avis spontané
Réponse de Propcert
Hi Zelda,
Thank you for your lovely feedback. I’m really pleased to hear you consistently receive quick and friendly service from Propcert.
It’s great to know Daisy has been especially helpful with her prompt responses and support.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Well done to Gabriella for finding me…
Well done to Gabriella for finding me another assessor at such short notice.
Very helpful.
16 avril 2026
Avis spontané
Réponse de Propcert
Hi Martin,
Thank you for your feedback. I’m really pleased to hear that Gabriella was able to arrange another assessor for you at such short notice and provide helpful support.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Amazing Customer Services from Daisy
Daisy was amazing. She resolved the issue I had really quickly and she even followed up to ensure I was happy and received my EPC.
Great customer service.
16 avril 2026
Avis spontané
Réponse de Propcert
Hi Chris,
Thank you for your fantastic feedback. I’m really pleased to hear that Daisy was able to resolve your issue quickly and took the time to follow up to make sure you received your EPC.
It’s great to know she provided such excellent customer service.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Great experience and service
Great experience and service, and price for my EPC. Had a tech issue accessing the certificate and Daisy was great in sorting it out for me
16 avril 2026
Avis spontané
Réponse de Propcert
Hi Si,
Thank you for your great feedback. I’m really pleased to hear you had a positive experience with both the service and pricing for your EPC.
I’m also glad Daisy was able to quickly resolve the technical issue and get everything sorted for you.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Very professional and friendly…
Very professional and friendly services. Thanks to Daisy for pushing EPC through today, ahead of schedule
16 avril 2026
Avis spontané
Réponse de Propcert
Hi Dave,
Thank you for your great feedback. I’m really pleased to hear you found the service professional and friendly.
It’s lovely to hear Daisy was able to push your EPC through ahead of schedule for you.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Daisy was extremely helpful in…
Daisy was extremely helpful in supplying in EPC to aid our tenancy move in for the landlord.
16 avril 2026
Avis spontané
Réponse de Propcert
Hi Alex,
Thank you for your feedback. I’m really pleased to hear that Daisy was able to assist you in providing the EPC in time to support your tenancy move-in.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Excellent customer service
Excellent customer service. Jordan dealt with my query quickly and courteously, went the extra mile to ensure all details on account were satisfactory. Much appreciated.
15 avril 2026
Avis spontané
Réponse de Propcert
Hi Joe,
Thank you for your lovely feedback. I’m really pleased to hear that Jordan was able to deal with your query quickly and courteously, and went the extra mile to make sure everything on your account was correct and satisfactory.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Helpful Staff Member
Tracey Shaw is always very helpful and goes out of her way to try and resolve whatever the issue is. If she is unable to help she will offer support in where to get the issue resolved.
16 avril 2026
Avis spontané
Réponse de Propcert
Hi Sharon,
Thank you so much for taking the time to leave such a lovely review – we really appreciate it.
I’m absolutely delighted to hear that Tracey has been so helpful and consistently goes out of her way to support and resolve any issues you’ve had. That level of care and dedication is exactly what we strive for, so it’s wonderful to know she’s made such a positive impression.
I will make sure your kind feedback is passed on to Tracey – I know she will really appreciate it.
Thanks again for your support and feedback.
Kind regards,
Hayley
Customer Service Manager
Great and professional service
Great service at an extremely competitive price. The report was done very quickly, we had a time window of two hours with a heads-up 30 minutes before, and got the certificate by email on the same day. This is the second time I've used them and will definitely do so again.
15 avril 2026
Avis spontané
Réponse de Propcert
Hi Brigitte,
Thank you so much for taking the time to leave such a lovely review – we really appreciate it.
I’m really pleased to hear you were happy with the service, the pricing, and the speed of the report, and that everything was communicated clearly with the time window and 30-minute heads-up. It’s also great to know you received your certificate on the same day – exactly the kind of smooth experience we always aim to provide.
It means a lot to us that this is the second time you’ve used our service and that you would choose us again in future – thank you for your continued trust and support.
If you ever need anything again, we’re always here to help.
Kind regards,
Hayley
Customer Service Manager
Natalya
Natalya was really helpful and emailed extra information I asked for. Thank you!
15 avril 2026
Avis spontané
Réponse de Propcert
Hi LW,
Thank you so much for taking the time to leave this lovely review – we really appreciate it.
I’m really pleased to hear that Natalya was so helpful and was able to provide the extra information you needed promptly. I’ll make sure your kind feedback is passed on to her – it will mean a lot to her and the wider team.
Thanks again for your lovely words and for choosing Propcert.
If you ever need anything in future, we’re always here to help.
Kind regards,
Hayley
Customer Service Manager
I've had a really positive experience…
I've had a really positive experience working with Gabriella. Communication has been excellent and she is always very responsive and helpful if any questions arise!
15 avril 2026
Avis spontané
Réponse de Propcert
Hi Lisa,
Thank you for your lovely feedback. I’m really pleased to hear you’ve had such a positive experience working with Gabriella, and that her communication and responsiveness have been so helpful.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Daisy was extremely helpful by emailing…
Daisy was extremely helpful by emailing my EICR report that I was unable to view on my portal. She waited to confirm I had received the email. Excellent young lady
15 avril 2026
Avis spontané
Réponse de Propcert
Hi Brian,
Thank you for your lovely feedback. I’m really pleased to hear that Daisy was able to help you access your EICR report and made sure you received it successfully.
It’s great to know she provided such attentive and helpful service.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.