These guys were quick at chasing me for an order but service appears to have ended there. A week after the field engineer confirmed his work on an EPC and floorplan were done - Propcert still haven't... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I booked for EPC , the engineer comes and then for over 10 days back and forward he decided that he can not provide the certificate unless i paid another £99 plus VAT to get different certificate. W... Voir plus
L'entreprise a répondu
Could not be easier! Booked a service and the engineer contacted me right away to arrange an appointment. He contacted me the day before to reconfirm and again on the day when he was en route. He d... Voir plus
L'entreprise a répondu
Easy to purchase and book your appointment with the EPC assessor. The assessor Tommy was able to accommodate the appointment quickly as I needed the certificate as soon as possible. Tommy was able to... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Providing a National Solution for Property Certificates Carried out by professionals and backed up by industry leading technology to ensure a fast and high quality service.
Coordonnées de contact
182A High Street, BR3 1EW, Beckenham, Royaume-Uni
- 02033978220
- info@propcert.co.uk
- www.propcert.co.uk
Information importante
3,2
Moyen
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Daisy white is extremely helpful
Daisy white is extremely helpful, gets back to you straight away, she is efficient.
15 avril 2026
Avis spontané
Réponse de Propcert
Hi Kevin,
Thank you for your lovely feedback. We’re really pleased to hear that Daisy was so helpful and responsive, and that you found her efficient throughout.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
EPC certificate
Spoke to Jordan this morning regarding EPC certificate and my concerns he was very reassuring and I felt I had received an excellent service 🎉
15 avril 2026
Avis spontané
Réponse de Propcert
Hi Caroline,
Thank you for your lovely feedback. I’m really pleased to hear that Jordan was able to reassure you and that you felt you received an excellent service 🎉
We really appreciate you taking the time to share your experience.
Kind regards,
Hayley
Customer Service Manager
Had an issue with payments
Had an issue with payments
There had accidentally been multiply charges to my bank but this was resolved within minutes and the additional charges dented back to me.
It was a very quick and easy experience with no issues.
15 avril 2026
Avis spontané
Réponse de Propcert
Hi Ben,
Thank you for your feedback. I’m really sorry for the initial issue with the duplicate charges, but I’m pleased to hear this was resolved quickly and that the refunds were processed promptly for you.
We really appreciate you taking the time to share your experience.
Kind regards,
Hayley
Customer Service Manager
EICR for rented property
Ordering the EICR for our rented property was a very professional, smooth process.
From initial contact to receiving the report was great. Communication with the tenant was great, ensuring access was available.
Electrician arrived on time and provided the report the next day.
We do not live in the area where our rented property is so being able to do everything online is just what we need.
14 avril 2026
Avis spontané
Réponse de Propcert
Hi Carol,
Thank you for your wonderful feedback. I’m really pleased to hear that you found the whole process of ordering your EICR smooth and professional from start to finish.
It’s great to know communication with your tenant went well, the electrician arrived on time, and that you received your report promptly the next day. I’m especially glad that the online process made things easier for you given you’re not local to the property.
We really appreciate you taking the time to share your experience.
Kind regards,
Hayley
Customer Service Manager
I have had good experiences in the past…
I have had good experiences in the past but this time it was over two weeks before Propcert even contacted my tenant, and that was after two phonecalls and multiple unanswered emails. Then they made an appointment for a date several weeks earlier than I asked for. I doubt I will use them again.
14 avril 2026
Avis spontané
Réponse de Propcert
Hi Rhiannon,
I’m really sorry to read this, especially as you’ve had good experiences with us in the past – that makes it even more disappointing that we’ve let you down this time, and I sincerely apologise for the frustration and inconvenience caused.
There’s absolutely no excuse for the delay in contacting your tenant, particularly after you had already chased us multiple times. I completely understand how frustrating that must have been for you, and I’m very sorry that your emails weren’t responded to as they should have been.
I’m also really sorry regarding the appointment date. You absolutely could have had this scheduled for the later date you originally requested, and there was no need for it to be brought forward – our field worker would have been perfectly fine accommodating your preference. I completely understand why this added to your frustration, and I apologise that we didn’t get that right.
Your report has now been uploaded and was emailed across to you yesterday, but I do appreciate that this doesn’t take away from the experience you’ve had overall.
If there’s anything further you’d like us to look into or if you’d like to discuss this in more detail, please don’t hesitate to contact us at customerservice@propcert.co.uk
and we’ll do everything we can to assist.
Again, I’m truly sorry for the poor experience on this occasion and really appreciate your previous support – we’re genuinely disappointed to have let you down.
Kind regards,
Hayley
Customer Service Manager
My EICR certificate was completed by Gabriella
My EICR certificate was completed by Gabriella. Amazing person, responsible and done his job with quality of service. Highly recommended if you are looking for inspection for EICR.
27 mars 2026
Avis spontané
Réponse de Propcert
Hi Boban,
Thank you for your kind feedback. I’m really pleased to hear that Gabriella provided such a high-quality and responsible service while completing your EICR inspection.
We really appreciate your recommendation and you taking the time to share your experience.
Kind regards,
Hayley
Customer Service Manager
AMAZING SERVICE!
Amazing service from Daisy who managed to get the EPC done at short notice! Highly recommend!!!
Thank you, Daisy!
14 avril 2026
Avis spontané
Réponse de Propcert
Hi Pav,
Thank you for your lovely feedback. I’m really pleased to hear that Daisy was able to arrange your EPC at short notice and provide such an amazing service for you.
We really appreciate your recommendation and you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Ruddy Nightmare!
Took over 6 weeks to get my electrical certificates :(
Engineer went on holiday forgetting to process them. Had to chase engineer 5 or 6 times for certificates. Still not showing on portal, so had to email them. Tried to contact Prop cert on several occasions over phone, put on hold 30 mins, support team never answered. Tried emailing twice, never had a reply. The trick is to get through to sales, they pick up and take your money!
I used this company for ease but it was a ruddy nightmare using them as a 3rd party. Never again im afraid!
10 avril 2026
Avis spontané
Réponse de Propcert
Hi Michelle,
I’m really sorry to hear about the experience you’ve described, and I completely understand how frustrating and disappointing this must have been for you. Please accept my sincere apologies for the delays, the lack of communication, and the inconvenience this has caused – this is absolutely not the standard of service we aim to deliver.
There is no excuse for you having to chase multiple times for your certificates, or for the difficulty you’ve experienced trying to reach us by phone and email. I’m also very sorry that the portal updates and certificate processing were not handled promptly, and that this left you feeling like you were being passed from pillar to post.
We truly appreciate you taking the time to leave this feedback, even though I’m really sorry your experience has led you to this point. It will be shared with the relevant teams so it can be looked into and addressed properly.
If you do wish for us to investigate this further or resolve any outstanding issues, please contact us directly at customerservice@propcert.co.uk
, and we will prioritise your case.
Again, I’m genuinely very sorry for everything that’s gone wrong here, and thank you for bringing it to our attention.
Kind regards,
Hayley
Customer Service Manager
Really professional
Really professional. I ask my epc certificate after 8 years. I was treated as new client. And I got very quickly epc certificate by email. Highly professional and easy to approach.
13 avril 2026
Avis spontané
Réponse de Propcert
Hi Kiran,
Thank you so much for your lovely review 😊
We’re really pleased to hear you found the service professional and easy to deal with, and that your EPC was issued quickly by email. We always aim to treat every customer with the same level of care, whether it’s a first or repeat visit, so it’s great to know that came across.
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
Asha was very helpful and pleasant
Asha was very helpful and pleasant, listened carefully to my query, didn’t give up at the first hurdle and successfully sorted out the issue.
13 avril 2026
Avis spontané
Réponse de Propcert
Hi Liz,
Thanks so much for your lovely review 😊
I’m really pleased to hear you had such a positive experience, and that Asya was able to get everything sorted for you – I’ll be sure to pass your kind words on to her!
If you ever need anything else, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
To avoid: Scammers
All the other negative reviews are true, really disappointing experience. The EICR visit lasted about 10 minutes, and there was no proper testing or even switching off the electricity. It felt very rushed and not like a genuine inspection at all.
I ended up getting a second electrician in, and that inspection took around 2 hours with full testing and detailed results, completely different to what I received the first time.
Despite explaining this and sharing evidence, the company refused to refund, no accountability at all. I wouldn’t use them again and would recommend others to be avoid these scammers.
9 mars 2026
Avis spontané
Réponse de Propcert
Hi Yosephine,
I’m so incredibly sorry to read this and for how strongly you feel about your experience – I completely understand why you’d be frustrated and disappointed, and I truly apologise that we’ve left you feeling this way.
We take feedback like this very seriously, and I’m really sorry that the visit did not meet your expectations. I do just want to gently clarify that we did offer to send an engineer back out to carry out a full revisit and re-test completely free of charge to put things right for you, however I understand that you chose to decline this at the time.
That said, we absolutely still want to help and get this resolved for you as quickly as possible. If you have since had another EICR carried out, we would be more than happy for our Electrical Manager to review the new certificate alongside the one completed by our engineer and carry out a full comparison. This allows us to properly investigate any discrepancies and ensure everything is addressed thoroughly.
Please do send your new certificate over to customerservice@propcert.co.uk
, and we will prioritise this for you and work to get a clear and fair resolution as quickly as we can.
Once again, I’m genuinely very sorry for the inconvenience and upset this has caused you. This is not the level of service we aim to provide, and we really do appreciate you giving us the opportunity to look into this further and try to put things right.
Kind regards,
Hayley
Customer Service Manager
Terrible
Terrible. Say next day, turns out the survey is a month later. Then they loose it. 2 Months have passed despite paying still haven't received the EPC. There are way more interested on sticking their apps and portal down your throat instead of sending a single PDF. Fast to take money for new order. Dont answer phone when trying to get what you've paid for. Avoid like plague
13 avril 2026
Avis spontané
Réponse de Propcert
Hi Daljit,
I’m really sorry to read your review and for the experience you’ve had – I completely understand how frustrating and disappointing this must be, especially after waiting so long and not receiving the service you expected.
This is certainly not the level of service we aim to provide, and I sincerely apologise for the delays, lack of communication, and inconvenience caused. We take feedback like this very seriously and would really like the opportunity to look into this properly and put things right for you.
At the moment, we’ve been unable to locate your order with the details available, so we do need a little more information to investigate this further. Could you please email us at info@propcert.co.uk
with your order ID and postcode? As soon as we receive this, we will prioritise your case and work to resolve this as quickly as possible.
Thank you for bringing this to our attention, and again, I’m very sorry for the experience you’ve had.
Kind regards,
Hayley
Customer Service Manager
Looking for an EPC
Looking for an EPC: Propcert was helpful in arranging two EPC's. the worj was done promptly and the firs EPC was sent very quickly. I had to chase second one up more than once but Jordan was very helpful when I was able to get onto him after a call waiting
11 mai 2025
Avis spontané
Réponse de Propcert
Hi John,
Thank you for your feedback and for taking the time to leave a review 😊
We’re really pleased to hear Propcert was helpful in arranging your EPCs and that the work was carried out promptly, with your first certificate sent through quickly. I’m sorry to hear you had to chase the second one and for the wait you experienced on the phone – that’s not the level of service we aim to provide.
I’m glad Jordan was able to assist you and get things resolved once you got through, and I’ll make sure your feedback is shared with the team so we can improve.
If you ever need anything in the future, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
Yes really good experience with…
Yes really good experience with Propcert. Daisy was really helpful from a customer services point of view
8 avril 2026
Avis spontané
Réponse de Propcert
Hi Russ,
Thanks so much for the great review! 😊
Really glad to hear you had a good experience with us, and I’ll make sure Daisy sees your kind words – she’ll be chuffed to bits!
If you ever need anything else, we’re always here to help.
Thanks again,
Hayley
Customer Service Manager
A bit unprofessional
To be honest the scheduling ‘within’ 24 hours wasn’t accurate. The engineer was pretty unprofessionally dressed in my opinion and turned up with a clip board and a pad of lined paper which again felt pretty basic. The engineer was also super late. Felt very budget. On a positive note it didn’t take very long to complete or receive the certificate
7 avril 2026
Avis spontané
Réponse de Propcert
Hello,
Thank you for taking the time to leave us a review, we really appreciate your feedback.
In order for us to look into this further and assist you as quickly as possible, I have requested some additional details regarding your order. Please could you get back to us at your earliest convenience with this information so we can investigate and resolve this for you.
We’re always here to help and look forward to hearing from you soon.
Kind regards,
Hayley
Customer Service Manager
I booked Propcert to carry out an EICR…
I booked Propcert to carry out an EICR check and certificate for my rental property. The engineer arrived on time, was very polite, and clearly explained what needed to be done. He also let the tenants know in advance when parts of the electrical board would need to be switched off and for how long, which was very helpful.
Unfortunately, the property didn’t pass initially due to a few minor issues. However, the follow-up service was excellent. The engineer returned a few weeks later to complete the required remedial work, and once again provided a high standard of service.
Overall, a professional and reliable experience.
1 avril 2026
Réponse de Propcert
Dear Vicki,
Thank you so much for your fantastic 5-star review.
I’m really pleased to hear that the engineer arrived on time, was polite, and took the time to clearly explain the process to both you and your tenants. It’s also great to hear that communication around any temporary power shutdowns was handled well and helped make things easier for everyone involved.
Although I’m sorry the property initially didn’t pass, I’m delighted that the follow-up remedial work was carried out smoothly and to a high standard, and that the engineer was able to resolve everything for you promptly on their return visit.
We really appreciate you taking the time to share such positive feedback, and it’s great to know you found the overall service professional and reliable.
If you ever need anything in the future, please don’t hesitate to contact us at customerservice@propcert.co.uk
and we will be more than happy to help.
Kind regards,
Hayley
Customer Service Manager
EICR unnecessary dishonest work
EICR unnecessary work
EICR came back as unsatisfactory requiring just under £400 worth of remedial work. I rang up propcert who divert me to their EICR review team but couldn't explain why other than a generic explanation that work required due to regulatory changes.
I then rang up the electrician who carried out the work and had quite a detailed discussions with him. He was very candid to say all technical tests passed but not prepared to pass it because of different material that could have been used for the consumer unit. so he has quoted work to change both units.
after the call , i wasn't convinced that the remedial work is necessary so i rang up a few independent electricians who told me follow up work could have been a C3 as recommendation for improvement, NOT a C2 as a mandatory remedial work.
The very helpful independent electrician quoted me half the price for another EICR and passed it. He said he has come across so many cases where companies took advantage of landlords and charge unnecessary remedial work . Such dishonest way to earn money.
It wasn't cheap either for EICR with propcert. They charge me almost twice the amount (at £298) .
NEVER AGAIN PROPCERT. If any, please review your EICR team to make sure they have the knowledge and courage to challenge any remedial work as you should be supporting the interests of landlord and earn some honest living.
10 April - response to propcert reply below. Where have you requested this additional info you suggested will help you investigate ? I didn’t see anything come through. Not just an attempt to try salvage the feedback is it ?
25 mars 2026
Avis spontané
Réponse de Propcert
Hi Vanessa,
Thank you for your updated review.
I’d just like to clarify that we did receive your additional information via Trustpilot on 11 April, including your reference number and contact details, so thank you for providing that — it has allowed us to begin looking into this for you.
I’m really sorry again for the frustration caused here. I have now emailed you privately to discuss this further.
We appreciate you bringing this to our attention and giving us the opportunity to investigate this properly.
Kind regards,
Hayley
Customer Service Manager
Assuming this is a scam
Assuming this is a scam, supposedly they contact you within 48 hours of payment (which they take up front) and two weeks later I’m still waiting. I emailed and got told to call someone when THEY are supposed to call me. Shoddy customer service. DO NOT GO WITH THEM
7 avril 2026
Avis spontané
Réponse de Propcert
Hi Marie,
Thank you for taking the time to leave your feedback, and I’m really sorry to hear about the frustration and inconvenience this has caused you. I completely appreciate how disappointing it must have been to experience delays, especially when you were expecting a quicker turnaround.
I’d like to sincerely apologise for the delay in your case. Over the Easter bank holiday period, both our office and field operations were closed, which did unfortunately result in some delays to processing times and fieldworker availability. This would have impacted response times and the scheduling and completion of some jobs during that period, and I’m really sorry this affected your order.
I can confirm your EPC was originally emailed over on 9th April, and I have also re-sent it to you again today to ensure you have received it.
We’re very sorry that the communication in the meantime fell short of what you should expect from us. This is certainly not the experience we want our customers to have, and we completely understand your frustration.
If you are still unable to locate the certificate, or if there is anything further you need, please don’t hesitate to contact us at info@propcert.co.uk
, and we will make sure this is picked up and resolved for you as quickly as possible.
Kind regards,
Hayley
Customer Service Manager
£4,000 of unnecessary work quoted after EICR
I recently used PropCert/Eco Approach for an EICR, which was reported as “unsatisfactory” along with a quote of nearly £4,000 for remedial works, including a consumer unit replacement and other upgrades.
Given the scale of the work and cost involved, I decided to seek a second opinion from another qualified electrician. Following a full reassessment, a new EICR was issued as satisfactory, with no remedial works required and no additional cost! It saved me £4000...
This was a very concerning discrepancy and could have led to significant unnecessary expense.
I would strongly recommend to stay away from Prop Cert/Eco Approach and find a more honest and professional electrician.
13 mars 2026
Avis spontané
Réponse de Propcert
Hello,
Thank you for taking the time to leave us a review, we really appreciate your feedback.
In order for us to look into this further and assist you as quickly as possible, I have requested some additional details regarding your order. Please could you get back to us at your earliest convenience with this information so we can investigate and resolve this for you.
We’re always here to help and look forward to hearing from you soon.
Kind regards,
Hayley
Customer Service Manager
Top Service V Efficient
Top Service , EPC Inspection and Certificate Promptly
Carried Out
Very Impressed
30 mars 2026
Avis spontané
Réponse de Propcert
Dear Adrian,
Thank you so much for your fantastic 5-star review.
I’m really pleased to hear that you were impressed with the service and that your EPC inspection and certificate were carried out promptly. It’s always great to receive such positive feedback, and I will be sure to share your kind comments with the team.
We really appreciate you taking the time to leave a review and thank you for choosing us.
If you need anything further in the future, please don’t hesitate to contact us at customerservice@propcert.co.uk
and we will be more than happy to help.
Kind regards,
Hayley
Customer Service Manager
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.