These guys were quick at chasing me for an order but service appears to have ended there. A week after the field engineer confirmed his work on an EPC and floorplan were done - Propcert still haven't... Voir plus
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Lisez les avis des autres
I booked for EPC , the engineer comes and then for over 10 days back and forward he decided that he can not provide the certificate unless i paid another £99 plus VAT to get different certificate. W... Voir plus
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Could not be easier! Booked a service and the engineer contacted me right away to arrange an appointment. He contacted me the day before to reconfirm and again on the day when he was en route. He d... Voir plus
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Easy to purchase and book your appointment with the EPC assessor. The assessor Tommy was able to accommodate the appointment quickly as I needed the certificate as soon as possible. Tommy was able to... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Providing a National Solution for Property Certificates Carried out by professionals and backed up by industry leading technology to ensure a fast and high quality service.
Coordonnées de contact
182A High Street, BR3 1EW, Beckenham, Royaume-Uni
- 02033978220
- info@propcert.co.uk
- www.propcert.co.uk
Information importante
3,2
Moyen
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Gabriella and the office team was very…
Gabriella and the office team was very helpful, the price for my gas safe certificate was very competitive and the engineer that arrived was on time, dressed smart and very polite. It’s. The 3rd gas safe certificate I have purchased and I will continue to do so each year
Good company
25 mars 2026
Avis spontané
Réponse de Propcert
Dear Adam,
Thank you so much for your wonderful 5-star review.
I’m really pleased to hear that Gabriella and the office team were able to assist you so helpfully, and that you found the pricing competitive. It’s also great to hear that the engineer arrived on time, was smartly presented, and provided a polite and professional service throughout the visit.
We truly appreciate your continued trust in us, especially as this is your third Gas Safe certificate with us. It means a lot to know you continue to choose our service year after year, and we’re delighted to hear you’re happy with the overall experience.
If there is ever anything you need, please don’t hesitate to contact us at customerservice@propcert.co.uk
and we will always be happy to help.
Kind regards,
Hayley
Customer Service Manager
Avoid at all cost
Avoid at all cost. Waited in half a day and no one bothered to turn up. No communication or advice on why they didn’t bother.
31 mars 2026
Avis spontané
Réponse de Propcert
Hello,
Thank you for taking the time to leave us a review, we really appreciate your feedback.
In order for us to look into this further and assist you as quickly as possible, I have requested some additional details regarding your order. Please could you get back to us at your earliest convenience with this information so we can investigate and resolve this for you.
We’re always here to help and look forward to hearing from you soon.
Kind regards,
Hayley
Customer Service Manager
Lacked knowledge of building regulation but provided a refund
The electrician who undertook my EICR applied incorrect regulation and therefore flagged unnecessary findings that I was sent a sizeable invoice to remedy. I sought a 2nd opinion (and paid for a 2nd EICR) with a local recommendation and it was passed with no problem. To be fair to Propcert when I flagged this to them and after a bit of annoying back & forth they did provide a full refund.
27 février 2026
Avis spontané
Réponse de Propcert
Dear Sam,
Thank you for taking the time to leave your feedback.
I’m really sorry for the frustration and inconvenience you experienced during your EICR process, particularly having to seek a second opinion and go through additional costs and time. I completely understand how disappointing this must have been for you.
I’m pleased that we were able to resolve this matter for you and that a full refund was provided following review of your concerns. Please accept my sincere apologies again for the back and forth you experienced while this was being investigated.
Your comments are appreciated and will be shared with the relevant team as part of our ongoing efforts to improve both our technical review process and customer communication.
If there is anything further you need, please don’t hesitate to contact us at customerservice@propcert.co.uk
and we will be more than happy to help.
Kind regards,
Hayley
Customer Service Manager
Quick and simple
Quick and simple, Jordan came out 2 days after ordering on line and with in a day I had my certificate
Tha ks again
30 mars 2026
Avis spontané
Réponse de Propcert
Dear Andrew,
Thank you so much for your fantastic 5-star review.
I’m really pleased to hear that the process was quick and simple, and that Jordan attended just two days after your online order. It’s great to know you received your certificate within a day of the visit as well.
We really appreciate you taking the time to share your experience and are delighted you were happy with the service provided.
If you ever need anything in the future, please don’t hesitate to contact us at customerservice@propcert.co.uk
and we will be more than happy to help.
Kind regards,
Hayley
Customer Service Manager
Not quick
I needed a quick service for an HMO licence application. It was not quick. First appointment was cancelled then rearranged. Then the EPC was not completed until I chased 2 weeks later following the Council telling me it was going to refuse my licence application due to no EPC. I then chased to see what had happened with my EPC and the certificate was quickly finalised but I should not have had to do this chasing.
16 mars 2026
Avis spontané
Réponse de Propcert
Hello,
Thank you for taking the time to leave us a review, we really appreciate your feedback.
In order for us to look into this further and assist you as quickly as possible, I have requested some additional details regarding your order. Please could you get back to us at your earliest convenience with this information so we can investigate and resolve this for you.
We’re always here to help and look forward to hearing from you soon.
Kind regards,
Hayley
Customer Service Manager
Avoid like the plague
Avoid like the plague!
There is definitely some malpractice going on at this company. Had an EICR done previously no issues, then this company did one, said there were minor issues and then sent a bill for £2k+, with an itemised fuseboard replacement costing £1.6k+!! All it takes is a quick google to see that quote is way out of whack (usually around 5-600 max all in). Also some unprofessional inconsistencies and errors made in the reports - 2 properties within 5 mins drive same borough both requiring a new fuseboard, but 2 different prices on the reports, it just doesn't make sense. Now in the process of getting a second opinion as they certainly cannot be trusted.
1 mars 2026
Avis spontané
Réponse de Propcert
Hello,
Thank you for taking the time to leave us a review, we really appreciate your feedback.
In order for us to look into this further and assist you as quickly as possible, I have requested some additional details regarding your order. Please could you get back to us at your earliest convenience with this information so we can investigate and resolve this for you.
We’re always here to help and look forward to hearing from you soon.
Kind regards,
Hayley
Customer Service Manager
Do not trust this company
Don't trust this company! Website says 24-48 hours to do the EPC. I ordered this Friday and heard nothing back when I was told i would within 24 hours at the latest with a booking! I have emailed them twice and still heard nothing back, not even acknowledging my emails. I went with them as they promised a quick EPC which is what i needed. Asked for refund but still not answer.
Quick to take your money but not answer your emails or carry out the EPC, don't trust what they say online! Scam artists it seems!
20 mars 2026
Avis spontané
Réponse de Propcert
Dear Stuart,
Thank you for your feedback, and I’m sorry to hear about your experience.
We have checked our system but are currently unable to locate your order based on the information available from your review. To help us investigate this further and resolve this for you as quickly as possible, please could you email our customer service team at customerservice@propcert.co.uk
with your full order details (including the name used at the time of booking, property address, and any payment confirmation you may have).
Once received, we will urgently look into what has happened and ensure this is addressed for you.
Kind regards,
Hayley
Customer Service Manager
Perfect customer service from Daisy
Perfect customer service from Daisy.
Quick response. Received info required.
30 mars 2026
Avis spontané
Réponse de Propcert
Dear Mr Miller,
Thank you so much for your fantastic 5-star review.
I’m really pleased to hear that Daisy was able to provide you with perfect customer service and a quick response, and that you received all the information you required. It’s always lovely to receive such positive feedback and I know Daisy will be delighted to hear your kind comments.
We really appreciate you taking the time to share your experience.
If there is anything else you need at all, please don’t hesitate to contact us at customerservice@propcert.co.uk
and we will be more than happy to help.
Kind regards,
Hayley
Customer Service Manager
Straightforward and swift
Straightforward process to order. The person arranged time with tenants and completed the work swiftly. Managed to provide certificate on the same day. Happy customer 😊
25 mars 2026
Avis spontané
Réponse de Propcert
Dear Mr Sahajwani,
Thank you so much for your wonderful 5-star review.
I’m really pleased to hear that you found the ordering process straightforward and that everything ran smoothly with arranging access with your tenants. It’s also great to know that the engineer completed the work efficiently and that you received your certificate on the same day.
We truly appreciate you taking the time to share your experience, and we’re delighted you’re a happy customer 😊
If you ever need anything in the future, please don’t hesitate to contact us at customerservice@propcert.co.uk
and we will be more than happy to help.
Kind regards,
Hayley
Customer Service Manager
Painless experience to get an EICR…
Painless experience to get an EICR carried out.
Report following remedials not supplied but thanks to Daisy this was quickly sent across.
25 mars 2026
Avis spontané
Réponse de Propcert
Dear Big Chungus,
Thank you so much for your fantastic 5-star review.
I’m really pleased to hear that the EICR process was a painless experience for you and that everything was handled smoothly overall. I’m also glad Daisy was able to assist quickly in getting your report sent across after the remedials were completed.
We really appreciate you taking the time to share your experience and your kind comments will be passed on to Daisy, who I know will be delighted to hear this.
If you ever need anything further, please don’t hesitate to contact us at customerservice@propcert.co.uk
and we will be more than happy to help.
Kind regards,
Hayley
Customer Service Manager
Very poor.
Very poor.
booked an appointment with my tenant.
Gas safety checker didn't turn up and they are not answering my emails to rebook
26 mars 2026
Avis spontané
Réponse de Propcert
Hi Oliver,
Thank you for your review, and I’m really sorry to hear about your experience – I completely understand how frustrating this must have been, especially with your tenant involved.
Unfortunately, we haven’t been able to locate your order based on the information provided. Could you please email customerservice@propcert.co.uk
with your order ID and the property address? This will allow us to investigate this properly and get things resolved for you as quickly as possible.
We appreciate you bringing this to our attention and look forward to getting this sorted.
Kind regards,
Hayley
Customer Service Manager
Delivered certificate OK but non existent follow up service.
Good administration of the order for my EPC. Surveryor turned up on time, did a thorough job of the survey and the certificate arrived in the timescale promised. HOWEVER the certificate contained contradictions (roof insulation was described as both 'very good' and 'very poor') and my three attempts to query this were unacknowledge and unanswered. So, I would say use this organisation if you need an EPC, but dont expect any follow up service!
26 février 2026
Avis spontané
Réponse de Propcert
Dear Mr Evans,
Thank you for taking the time to leave your feedback, and I am really sorry to hear about the concerns you’ve raised following your EPC assessment.
I’m pleased to hear that the ordering process was handled well, the surveyor attended on time, and that you received your certificate within the expected timescale. However, I am very sorry for the issues you’ve highlighted regarding inconsistencies within the report and, most importantly, that your attempts to contact us for clarification were not acknowledged. I completely understand how frustrating this must have been and I sincerely apologise for the lack of response you experienced.
We would really like the opportunity to look into this properly for you. I can confirm that we have requested further order details so we can locate your case and review the points you have raised in full. Once received, we will investigate this as a priority and come back to you with a clear explanation.
Please accept my sincere apologies once again for the inconvenience and frustration caused. If you would prefer, you can also email us directly at customerservice@propcert.co.uk
so we can assist you as quickly as possible.
Kind regards,
Hayley
Customer Service Manager
For those who like wild goose chases and alot of time wasting
Ordered an ECP 8 days ago and after 3 phone calls with long waiting times ended up requesting a refund! Appointment was missed, no call to cancel was a total farce and would not recommend this company to anyone
24 mars 2026
Avis spontané
Réponse de Propcert
Hi JK,
Thank you for your feedback, and I’m really sorry to hear about your experience.
I completely understand how frustrating this must have been – especially after waiting 8 days, making multiple calls, and then having the appointment missed without any communication. That’s certainly not the level of service we aim to provide, and I sincerely apologise for the inconvenience and time this has caused you.
I can see why you felt the need to request a refund, and I’m sorry it reached that point. Your experience has been noted and will be raised internally to ensure this is addressed and improvements are made.
If there is anything further you would like me to look into, please don’t hesitate to email customerservice@propcert.co.uk
with your details.
Kind regards,
Hayley
Customer Service Manager
Réponse de Propcert
Dear Hasnain,
Thank you so much for your fantastic 5-star review.
I’m really pleased to hear that you were happy with the service and found our prices reasonable. We truly appreciate you taking the time to share your feedback.
If you ever need anything in the future, please don’t hesitate to contact us at customerservice@propcert.co.uk
and we will be more than happy to help.
Kind regards,
Hayley
Customer Service Manager
I would not recommend this company
I would not recommend this company. I was quoted over £1,000 for remedial electrical work, including the same lounge spotlights that were supposedly dealt with five years ago. When I questioned this, I was given vague replies about regulations but no proper explanation of what had actually changed.
The engineer did not call before attending as agreed, so I was not present, and the company then refused to give me the engineer’s contact details. I was expected to approve expensive work based on an unclear report, with no proper opportunity to ask questions.
Very poor transparency, poor communication, and not a service I would trust. I have now lost the cost of this inspection and will have to pay someone else to inspect the property properly.
18 mars 2026
Avis spontané
Réponse de Propcert
Hi Amaval,
Thank you for taking the time to share your feedback. I’m really sorry to hear about your experience, as this is not the level of service or communication we aim to provide.
I completely understand your concerns regarding the quotation and the lack of clear explanation around the remedial works. You should always feel confident in what has been recommended and why, especially when it involves significant costs. I’m also sorry to hear that the engineer did not call ahead as arranged and that you felt unable to ask the necessary questions following the inspection.
In terms of engineer contact details, while we’re unable to share these directly, we should absolutely have acted as the go-between to ensure all of your questions were answered clearly and promptly – I apologise that this didn’t happen in your case.
I’d really appreciate the opportunity to look into this further for you, including reviewing the report and the recommendations that were made. Please could you email me at customerservice@propcert.co.uk
with your property address and any relevant details? I will personally investigate this and ensure you receive a full and clear response.
Thank you again for bringing this to my attention, and I’m sorry for the frustration and inconvenience caused.
Kind regards,
Hayley
Customer Service Manager
Cheap is not always good !
Recently had an assessor out from this company for an EPC and although he was polite and friendly, when I received the certificate the following day I was disappointed with a couple of the ratings. After spending £ thousands on installing FENSA A plus rated upvc windows, all within the last 12 months, he rated them ‘average’. When I spoke to the company that manufactured and installed the windows they were furious !! The assessor also stated on the EPC that I don’t have Smart meters when I do - both gas and electric and we even had a conversation about the fact that I used to work for the energy company that installed them. After trying to get through on the phone I gave up after 15 minutes waiting and have emailed a complaint to them instead. After reading some of the comments on here it will be interesting to see how long it takes them to reply !
19 mars 2026
Avis spontané
Réponse de Propcert
Dear Carol,
Thank you for taking the time to leave your feedback, and I am really sorry to hear about your experience. I completely understand your disappointment regarding the EPC ratings and the concerns you’ve raised about the information recorded.
We would really like to look into this further for you. I can confirm that we have already requested additional order details through Trustpilot so we can fully review your case and investigate what has happened. Once we have this information, we will be able to check the assessment thoroughly and come back to you with a clear response.
Please also accept my sincere apologies for the difficulty you experienced trying to get through to us by phone, and for any frustration this has caused. That is certainly not the level of service we aim to provide.
If you would prefer, you can also email us directly at customerservice@propcert.co.uk
with your details and we will prioritise your case.
Kind regards,
Hayley
Customer Service Manager
I seldom write reviews ... but
most of the process worked ok. ordered-up an EPC inspection online - supplier contacted tenant and did the job. However ... after that - to get my EPC report i had to log in to their egregiously bad website. i received an email with username = my email and a pre-defined password WhichDidNotComply with the soppy rules : password must contain so-and-so many letters etc...
Several emails later - got into the website. viewing the EPC simply redirects to gov.uk ( obvs. i should have gone there first/instead ) and won't display or otherwise provide my payment receipt. Not Happy.
19 mars 2026
Avis spontané
Réponse de Propcert
Hello John,
Firstly, I’m really sorry to hear about your experience – I completely understand how frustrating that must have been, especially when something that should be straightforward turns into a bit of a headache.
Thank you as well for taking the time to share this feedback with us. It’s genuinely appreciated, and I’m sorry we fell short here.
I’ve tried to locate your job on our system, but unfortunately I haven’t been able to find it with the information available on this review. So that I can get this resolved for you as quickly as possible, could you please email customerservice@propcert.co.uk with your order details and full property address?
As soon as we have that, I’ll personally look into this for you, make sure you receive everything you need (including your receipt), and get things sorted properly.
Again, I do apologise for the inconvenience caused, and thank you for your patience while we get this resolved.
Kind regards,
Hayley
Customer Service Manager
Had a EICR done in Mar26 - extortion price
Had a EICR done in Mar26. Electrician attended and advised few small issues. Got a quote next day with extortionate price, £1880. Rang around a few tradesman and now have a quote for £525. Avoid this company at all cost, dishonest and taking customers for mugs. From looking at various reviews on here I believe some very serious malpractice is occurring and this company should be investigated by trading standards
18 mars 2026
Avis spontané
Réponse de Propcert
Hi Matt,
Thank you for sharing your concerns. I want to reassure you that we are taking your feedback seriously and are liaising with you directly via email to address the matter. Our intention is always to provide a clear and transparent service, and we are looking into the points you have raised regarding the quotations and the works carried out.
We appreciate your patience while we review this fully and continue our correspondence over email to ensure everything is properly resolved.
Kind regards,
Hayley
Customer Service Manager
Réponse de Propcert
Dear Mr Price,
Thank you so much for your wonderful 5-star review.
I’m really pleased to hear that you found the whole process so easy from start to finish and that everything was completed so efficiently. We truly appreciate you taking the time to share your feedback.
If you ever need anything in the future, please don’t hesitate to contact us at customerservice@propcert.co.uk
and we will be more than happy to help.
Kind regards,
Hayley
Customer Service Manager
Surveyor is let down by poor customer service
The surveyor is let down by extremely poor customer service at the main office.
On several occasions I thought I’d paid money upfront to a scam as the company were so difficult to get hold of and I never knew exactly which company I was dealing with. Emails and calls are not responded to in a timely way.
We weren’t informed of a 90 minute delay to the arrival time beyond the 4 hour window. (I understand there were challenges that day but a courtesy call would have been welcome to keep me informed)
Phone calls ring out or cut off.
And to top it off, I can’t access certificate as incorrect details have been assigned, despite asking for the error to be changed and confirming the correct email address with the surveyor.
17 mars 2026
Avis spontané
Réponse de Propcert
Hi Georgina,
Firstly, I’m really sorry to read about your experience – I completely understand why this has been frustrating, and I sincerely apologise for the level of service you’ve received.
It’s especially disappointing to hear that you had difficulty getting through to us and that communication wasn’t clear throughout the process. You absolutely should have been kept informed regarding the delay on the day, and I’m sorry that courtesy call wasn’t made. I also appreciate how concerning it must have felt not being sure who you were dealing with – that’s certainly not the experience we want to provide.
I’ve also tried to locate your job on our system but haven’t been able to find it with the details available here. So I can get this resolved for you as quickly as possible, could you please email customerservice@propcert.co.uk with your full address and order details?
As soon as I have this, I’ll personally look into the incorrect details on your certificate, make sure everything is corrected, and ensure you’re able to access all of your documents without any further issues.
Again, I’m very sorry for the inconvenience caused, and thank you for your patience while we get this sorted.
Kind regards,
Hayley
Customer Service Manager
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