booked on line as unable to speak to anyone on the phone system. I was travelling from Southampton to Nottingham via Cambridge, and discovered I had a slow puncture due to a screw in my tyre and my... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED Cambridge, Cambridgeshire, GB
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Lisez les avis des autres
I have used Protyre on multiple occasions. This time the appointment was running more than one hour late due to a computer failure. The gentleman checking me in was typing something and I waited a n... Voir plus
L'entreprise a répondu
How refreshing to find a company that is so honest it doesn’t do work that doesn’t need doing. We had booked and payed online to have our wheels aligned and when they checked it didn’t need doing so t... Voir plus
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I've used Protyre Cambridge for about ten years, and since Ryan took over as manager several years ago the service has been even more outstanding than it already was. I do most of my own work on my ca... Voir plus
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À propos de l'entreprise
- Magasin de pneus
- Atelier de prestations de freinage
- Magasin de batteries pour voitures
- Centre de contrôle technique
- Prestataire de transport automobile privé
- Prestataire spécialisé dans l'équilibrage des roues
À propos de Protyre Autocare - Cambridge
Écrit par l'entreprise
Écrit par l'entreprise
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Coordonnées de contact
Unit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED, Cambridge, Cambridgeshire, Royaume-Uni
- 01223 411441
4,6
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Experience staff Ryan on reception he…
Experience staff Ryan on reception he knows what is on
25 août 2025
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Really friendly and helpful
Really friendly and helpful. They kept me informed throughout.
20 août 2025
Réponse de Protyre Autocare - Cambridge
Hello Bristi,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Speedy and top quality service!
Speedy and top quality service in the past 4 years! Well done
18 août 2025
Réponse de Protyre Autocare - Cambridge
Hello Daniel,
We would like to thank you for sharing your feedback regarding the service you received at our Cambridge branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Friendly and reliable
I have used this service on multiple occasions and always find them friendly, reliable and flexible.
Highly recommended
13 août 2025
Polite chap in the office who promptly…
Polite chap in the office who promptly dealt with me when I arrived.
13 août 2025
...fast...
13 août 2025
Last minute book in after my car fail…
Last minute book in after my car fail MOT on another garage and make me aware that will not be able to fix my car as they dont find the part needed. I walk to protyre autocare cambridge with my mot fail paperwork. And straight away told me.where to go to pick the part and return next day with the part and they will fit. O the end they correct all my 4 fails 3 simple one not so simple in less than a day on a competitive rate and pass mot with no advisorys. Will return soon to check air con and do a full service. From now this is my go garage. Well done lads.
12 août 2025
Avis spontané
Réponse de Protyre Autocare - Cambridge
Hello Vitor,
We would like to thank you for sharing your feedback regarding the service you received at our Cambridge branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care - Protyre
Réponse de Protyre Autocare - Cambridge
Hello Mr George,
We would like to thank you for sharing your feedback regarding the service you received at our Cambridge branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care - Protyre
Don't believe what they tell you -- TERRIBLE CUSTOMER SERVICE
Needed tyres for MOT. They said they had my tyres in stock. Booked in for tyres & MOT. Drove 10 miles to Cambridge. Left car with them, asked them to call or text me if there were any issues. No call or text. When I went back they said they did NOT have the tyres, but they DID the MOT and FAILED car, charged me for MOT. Said come back next week. They claimed they had called/texted me -- NOTHING on my phone... [they've fitted the same tyres to my car many times in the past so no excuse to say "we thought they were 19s, not 21s"...]
25 juillet 2025
Avis spontané
Réponse de Protyre Autocare - Cambridge
Dear Tony Hooley,
Thank you for taking the time to share your recent visit to our Cambridge branch with us. We are sorry that it has not been a positive experience for you on this occasion.
As we have said in our response to your previous review, this matter has been escalated with the Area Manager who will make contact with you in due course to discuss this further.
Kindest regards,
Georgia
Customer Care - Protyre
VERY ANNOYING, BAD customer service
needed tyres to pass MOT. Booked in for tyres ( "Yes, they're in stock" said ProTyre) and MOT. Drove 10 miles into Cambridge, left car with ProTyre --said to call/text if any issues. No call or text. When I went back they did NOT have the tyres, yet did the MOT (FAIL!), charged me for MOT and said to come back next week... Claimed they had called me --nothing on my phone... Car has been to them for tyres many times before so they knew exactly what tyres were needed.
30 juillet 2025
Réponse de Protyre Autocare - Cambridge
Dear Dr Tony Hooley,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Great service from professional team
28 juillet 2025
Great service very helpful staff well…
Great service very helpful staff well done to all
25 juillet 2025
Very good customer service Ryan well…
Very good customer service Ryan well trained for the job
23 juillet 2025
Friendly, polite and efficient.
The whole experience was friendly, polite and efficient. Great job guys, thanks.
23 juillet 2025
Protyre literally went the extra mile…
Jason and the gang went the extra mile — literally as I wandered off the the coffee shop half a mile away with the keys in my pocket. One of the team cycled to pick the keys up from me.
23 juillet 2025
Friendly and efficient service.
Although it was a year since my last visit, Ryan knew who I was when I walked in to deposit my car keys. He called me around midday to advise me my car was successfully MOT'd and serviced and also to discuss some advisory work which they were equipped to do straight away. I had the extra work done so my car was all sorted on a day I didn't need it and I can feel secure for another year of motoring.
21 juillet 2025
Réponse de Protyre Autocare - Cambridge
Hello Miss L G,
We're glad you enjoyed your experience. It's great to hear that you felt recognised and that the service met your needs efficiently. Thank you for sharing your positive feedback.
Best regards,
Eddie
Customer Care - Protyre
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