booked on line as unable to speak to anyone on the phone system. I was travelling from Southampton to Nottingham via Cambridge, and discovered I had a slow puncture due to a screw in my tyre and my... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED Cambridge, Cambridgeshire, GB
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Lisez les avis des autres
I have used Protyre on multiple occasions. This time the appointment was running more than one hour late due to a computer failure. The gentleman checking me in was typing something and I waited a n... Voir plus
L'entreprise a répondu
How refreshing to find a company that is so honest it doesn’t do work that doesn’t need doing. We had booked and payed online to have our wheels aligned and when they checked it didn’t need doing so t... Voir plus
L'entreprise a répondu
I've used Protyre Cambridge for about ten years, and since Ryan took over as manager several years ago the service has been even more outstanding than it already was. I do most of my own work on my ca... Voir plus
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À propos de l'entreprise
- Magasin de pneus
- Atelier de prestations de freinage
- Magasin de batteries pour voitures
- Centre de contrôle technique
- Prestataire de transport automobile privé
- Prestataire spécialisé dans l'équilibrage des roues
À propos de Protyre Autocare - Cambridge
Écrit par l'entreprise
Écrit par l'entreprise
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Coordonnées de contact
Unit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED, Cambridge, Cambridgeshire, Royaume-Uni
- 01223 411441
4,6
Excellent
1 k avis
Demande des avis aux clients
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Friendly and helpful
16 juillet 2025
Réponse de Protyre Autocare - Cambridge
Dear Graham,
Thank you so much for your kind words! We're really pleased to hear that you found our team at the Cambridge branch friendly and helpful. We look forward to welcoming you back in the future
Kind regards,
Kayleigh
Customer Care – Protyre
Very prompt service
16 juillet 2025
Réponse de Protyre Autocare - Cambridge
Dear Michael Few
Thank you for your kind words and for taking the time to leave a review for our Cambridge centre!
We’re so pleased to hear you received very prompt service—our team always aims to deliver efficient and reliable support. We really appreciate your feedback and look forward to welcoming you again in the future
Kind regards,
Kayleigh Customer Care - Protyre
Booked for wheel alignment
Booked for wheel alignment. Get a two pages with before measurements and current. Both pages is similar. Looks like they didn’t done nothing at all.
9 juillet 2025
Réponse de Protyre Autocare - Cambridge
Dear Zygimantas Meidus,
Thank you for notifying us of your concerns regarding the wheel alignment.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
MOT required within my working day
Needed an MOT to be done quickly & to fit it around my working day. The online booking/payment system made the whole process very simple. Turned up and my car was attended to immediately with work completed slightly ahead of scheduled time. This meant I was back on the road and on with my day again. This is the level of service we expect but rarely always get Well done Protyre for a smooth professional service. Definitely recommend and return
2 juillet 2025
First class service my MOT was done…
First class service my MOT was done whilst I waited. Offered advice on my cars needs (the advisories) for the future and said if I come back they will check it for me. Very happy. The guy on reception was very helpful and pleasant.
25 juin 2025
Avis spontané
Réponse de Protyre Autocare - Cambridge
Hello Lorna,
We're happy to hear that you had a first-class experience! We appreciate your positive feedback regarding our service. Thank you for your review!
Best regards,
Eddie
Customer Care - Protyre
Exceptional customer care
The team always go above and beyond; their customer care is exceptional
18 juin 2025
Réponse de Protyre Autocare - Cambridge
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care - Protyre
Successful puncture repair
Booked a puncture repair at short notice.
Repair successfully completed and able to go on holiday with only minor delay.
Very happy with service.
11 juin 2025
Réponse de Protyre Autocare - Cambridge
Hello Customer,
We're happy to hear that you found our service efficient and polite. Thank you for taking the time to leave us this positive feedback!
Kindest regards,
Georgia
Customer Care - Protyre
Absolutely Amazing Service
Absolutely Amazing Service
I've been using services a few time, the professional just keeps me coming back.
23 juin 2025
Repair tire
Very good service had a problem with one of my tires left it there they called me straight away. I won’t have to pick up.
18 juin 2025
Réponse de Protyre Autocare - Cambridge
Hello Samuel,
We're happy to hear that you had a very good service experience! We appreciate you letting us know about your tyre issue and are glad we could assist you promptly.
Thank you!
Kindest regards,
Georgia
Customer Care - Protyre
Got greedy with the upselling.
Took car in for MOT. Car failed and was given a quote of over £1000 to fix. Decided to retest at another garage, car failed again but for different reasons. Much more reasonable quote to get car fixed and on the road for fraction of the original quote.
11 juin 2025
Réponse de Protyre Autocare - Cambridge
Dear Thomas,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Your people did what was needed.
11 juin 2025
Understaffed, couldn’t balance tyres
Very friendly guys but, my appointment was for 13:00, I arrived before that time but the garage was massively understaffed which let to me waiting for hours with the tyres change only completed at 15:45.
They also did not have the right fittings to their wheel balancer to balance my tyres so I am now driving with 4 brand new, unbalanced tyres. When I asked if I get any discount as the full service had not been delivered I was told in no uncertain terms that they can’t as I had placed my order online. (This is with the area manager manning the reception desk)
I was given the name of another tyre dealership that could have the right fittings and balance my tyres but that would be at my own cost.
6 juin 2025
Avis spontané
Réponse de Protyre Autocare - Cambridge
Dear Willem Carstens,
Thank you for bringing this to our attention.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Good service and price.
The staff were helpful in obtaining the tyres I wanted at a very good price. Also the tyres were fitted quickly whilst I waited.
4 juin 2025
Thank you Ryan at Cambridge ProTyre, good service.
Ordered 4 tyres online and booked a next-day time slot.
Slight hiccup when I couldn't find my wheel nut key but Ryan at the Cambridge ProTyre was very considerate and Job done without any hassles. All the staff were excellent too.
30 mai 2025
Avis spontané
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