Peter who was at front of shop was very tentative and professional throughout. He originally took the booking which was smooth and easy to arrange over the phone. On arrival, temperature outside w... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement407 Croydon Road, Caterham, CR3 6PP Caterham, Surrey, GB
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Easy Booking Process and works well. I arrived exactly on time for appointment, but had a to wait as they were running late. Work to be done was a Wheel Alignment & A/C check. All work was completed w... Voir plus
Coffee/tea is available for the waiting customer again which is a helpful thing especially in the recent heat. Good job on the wheel alignment and some tyres.
L'entreprise a répondu
Fanstatic customer service from Peter and the team. Thank you very much; Also would like to note how clean and organised the workshop is too. Most impressive/ tidy / organised workshop I have ever see... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de pneus
- Atelier de prestations de freinage
- Magasin de batteries pour voitures
- Centre de contrôle technique
- Prestataire de transport automobile privé
- Prestataire spécialisé dans l'équilibrage des roues
À propos de Protyre Autocare - Caterham
Écrit par l'entreprise
Écrit par l'entreprise
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Coordonnées de contact
407 Croydon Road, Caterham, CR3 6PP, Caterham, Surrey, Royaume-Uni
- 01883 348609
4,7
Excellent
2 k avis
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Happy customer but did have to wait 45…
Happy customer but did have to wait 45 mins to be seen for my appointment.
20 mai 2026
Only downside was the lack of somewhere…
Only downside was the lack of somewhere to sit when it was raining, otherwise it was all good
18 mai 2026
Excellent MOT service only downside…
Excellent MOT service only downside being the property rejuvenation meant there was no waiting area - surely could have been organised better?
18 mai 2026
Quick and great value
The fitter working on my car was helpful quick and polite what more could you ask for
18 mai 2026
Professional offered range of tyres
Professional offered range of tyres
Reception area being refurbished
No pressure selling
18 mai 2026
John at front desk provides good advice…
John at front desk provides good advice and willing to always offer best possible assistance.
10 mars 2026
Avis spontané
Great service as always staff very…
Great service as always staff very polite and helpful
11 mai 2026
Great service
Great service, price and attention to detail. John was very helpful when I called with a few issues with my car so highly recommend protyre.
5 mai 2026
Good company
Good company. Needed 2 new tyres that arent standard. Ordered them in and fitted them with no hassles. Really friendly and helpful staff with good and quick service. Booked a time and day and was all completed effortlessly. Would recommend them no problem.
13 mai 2026
Excellent service as usual
11 mai 2026
Job well done …
Booked for two new tyres and wheel alignment, was seen at the booking time and job well done
Thanks guys
11 mai 2026
Friendly and professional service
11 mai 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
They know what they did wrong and…
They know what they did wrong and corrected it after it was pointed out--hence 3 stars.
30 mars 2026
Réponse de Protyre Autocare - Caterham
Dear Gary Skivington,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Efficient service
Efficient service. Even though I called ahead, they made no fuss about accommodating me turning up later than my original appointment was.
6 mai 2026
Shout out to all the staff of Protyre…
Shout out to all the staff of Protyre Autocare - Caterham. They made my experience smooth and easy. I would recommend everyone to try their service and they will surely be done seamlessly.
4 mai 2026
if you planning to do you M.O.T there…
if you planning to do you M.O.T there be prepared to spend £300-400 per bulb. They will rip you off. They will find things that are not necessary for you to fix.I Personally got told for a plate bulb with boot switch for £209 and £100 to fit. i got the bulb along with the switch for £10 and it took me less than 20senconds to fit
4 mai 2026
Réponse de Protyre Autocare - Caterham
Dear XXXX,
Thank you for your feedback We are sorry to hear that your recent visit to our Caterham branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
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