Protyre Autocare - Southam Avis 

The tyres were replaced quickly and the reception kept me informed during the process .

Quick easy and cheaper

Worse customer service I’ve ever seen. Specifically chose this garage since they offered a discounted wheel alignment with the purchase of new tyres. Dropped the car off and upon pick up I found one of the finishers had fallen off and I was lied to about it. On top of that, I was then told the rear wheel alignment (sole reason do choosing this garage and service advertised in their website) was not done because my suspension spring was broken. It wasn’t upon further checking. I called them about this and finally they admitted this was only a “miscommunication” since they aren’t able to provide this wheel alignment service with their equipment. I tried to get the number of someone who could help me get this alignment done within the franchise so I could use my discount and was only received with more lies and lack of help and accountability. Even hanging up on me several times and refusing to direct me to someone who could actually help my situation. Awful experience - would not recommend. Very dishonest people.

Prompt friendly service. Trustworthy.

Website easy to navigate to find the right tyre, useful information and straightforward to book fitting appointment.

Good service, friendly staff

Quick and easy

Really friendly staff and efficient service.

Prompt start of work on arrival. Friendly staff.
Was surprised it took nearly 45mins to fit 2 new front tyres as my booking was for 8.30am and it was not busy.

Fantastic service, never try and get you to have unnecessary work - upfront and honest as always

Very efficient. Kind. - offered me a drink while I waited. Car parked for ease of access.

Great service, really helpful with great advice. Always used Protyre, really professional.

My car went into Protyre Southam for an MOT on Monday 6th October 2025, which it failed on two points, cracked rims, and lower ball joints.

With the MOT due to expire, and my car now not permitted to be driven until the repairs were completed, I requested a quote for the work to replace the ball joints by Protyre Southam.

I was promised this quotation later that day, but received no such quote. I telephoned the next day, and no-one really knew anything about the quote, but I was told someone would look into it and get back to me later that day. Again, nothing.

I spent two more days chasing a quote, and a date for the work to be done, as I had no car, however, after telephoning for 4 days, and waiting on hold for 10 minutes each time, only to be cut off, and again, and again, and again, I gave up and contacted another garage, who gave me an instant quote, and availability within a couple of days to have the work done.

On Saturday 11th I finally received a quote, but now too late, but finally arranged the retest for Wednesday 15th October. Just not good enough.

I accept the garage can be busy. I accept someone needs to get a quote for parts, but this shouldn't take 5 days. Clear communication is critical, and here the communication was appalling. I could not get through on the phone, despite calling multiple times a day, waiting on hold and being cut off. This is not good enough.

I had no car for 10 days, mainly due to lack of communication, but also lack of action. The quote should have been the next day at worst. I could have made a decision, or arranged another garage.

What is this poor communication doing to the business? If people cannot get through, or wait days for quotes, they will go elsewhere, just like I did.

You need enough staff to answer the phone, and to arrange quotes, just as much as you require mechanics to do the work. You have a team of staff upstairs, so resource allocation should be better. Without customers you have no business, so you should be looking at your customer service as a priority, not an inconvenience.

The people doing the MOT were great, but the customer service and communication were awful.
I won't waste my time with Protyre Southam again, I'll take my car to the garage that responded, even though it is much farther away. At least I know what I'm getting.

Excellent service, on time.

Amazing service from all at Southam! Special thanks to kieran, front of house with his exceptional hospitality from the minute I arrived with my vehicle.

MOT carried out on time and car made avialable as promised.

I got my car sorted but a bit pricey. The price went up by £5 between phoning up and getting to the garage on the same day. I wasn't very please with the mechanics attitude towards me. Considering.

Great experience, everyone there is lovely! I felt comfortable and they explained everything to me rather than my boyfriend. Even went the extra mile and had a look at my exhaust for me when I said there had been a strange noise. Will be going back again :)

Great service