Just received my hire WAV to allow my husband to attend a close friend’s funeral. Daniel M delivered the vehicle. He was courteous, caring and took time to explain and demonstrate the instruments on t... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Neville delivered our WAV vehicle for our 30th wedding anniversary weekend celebrations. He was very personable and friendly, and talked me through all the aspects of the vehicle. I hope he had a... Voir plus
L'entreprise a répondu
Outstanding service once again Proximo! Masoud was polite, respectful and professional. He communicated his ETA and explained everything to me. The vehicle that I borrowed was clean, tidy and well m... Voir plus
L'entreprise a répondu
Neville delivered a much needed replacement wav today whilst our own is in the garage for repairs. The service from Proximo has been exemplary from start to finish. Fast, efficient and the staff accom... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Proudly employee-owned, Proximo is the UK’s leading provider of specialist replacement vehicles. We help major fleets and insurance providers keep their customers moving by supplying the right temporary vehicle, quickly and reliably. We also own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Proximo
Écrit par l'entreprise
- We own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Coordonnées de contact
Chantry Court Sovereign Way Chester West Employment Park, CH1 4QN, Chester, Royaume-Uni
- 0808 143 3810
- customerexperience@proximo.co.uk
- www.proximo.co.uk
4,9
Excellent
5 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Dawn Joyner brought our hire vehicle…
Dawn Joyner brought our hire vehicle today. She contacted me on her way to let us know what time to expect her. On arrival dawn was very friendly a very nice lady who explained everything in detail. Highly recommend
23 juillet 2026
Avis spontané
Réponse de Proximo Group
Hi Mr Fairclough and Ms Lil,
Thank you for your wonderful review. We're pleased to hear Dawn kept you informed and provided such a friendly and thorough service. We'll make sure your kind words are shared with her.
Kind regards,
Will
Customer Experience
Hire Vehicle Collection
Assad arrived to collect my hire vehicle, having phoned first to give me an ETA. He was courteous and friendly, and did his checks thoroughly. Altogether a more than satisfactory experience.
21 juillet 2026
Avis spontané
Réponse de Proximo Group
Hi Eunice,
Thank you for your lovely feedback. We’re pleased to hear that Assad provided a courteous and professional service and kept you informed throughout the collection process. We’ll be sure to share your kind comments with him.
Kind regards,
Will
Customer Experience
Professional and efficient
21 juillet 2026
Avis spontané
Réponse de Proximo Group
Hi Angela,
Thank you for your kind words! We're so pleased to hear you found our service professional and efficient.
Kind regards,
Will
Customer Experience
Réponse de Proximo Group
Hi Dhruvil,
Thank you for your review! We're pleased to hear that Assad provided such patient and helpful service. We'll be sure to pass on your kind words.
Kind regards,
Will
Customer Experience
From my fone call to the manager and…
From my fone call to the manager and getting a replacement car , all was done in within 24 hours. Everyone has been so helpful and Judit who delivered the car was very helpful and nice. Thank you all.
22 juillet 2026
Avis spontané
Réponse de Proximo Group
Hi Myriam,
Thank you for your kind review! We're delighted we could get everything sorted for you so quickly. It's great to hear that Judit and the rest of the team were able to provide helpful service throughout.
Kind regards,
Will
Customer Experience
Just had a car delivered by Neville
Just had a car delivered by Neville. Fantastic service, rang well in advance with approximate time and was spot on time. Explained the car and documentation perfectly, assisted with seating position. Very friendly and helpful. Thank you Neville
22 juillet 2026
Avis spontané
Réponse de Proximo Group
Hi Jo,
Thank you for your lovely review! We're so pleased to hear that Neville provided such friendly and professional service, keeping you informed and making the handover as smooth as possible. We'll be sure to pass on your kind words to him.
Kind regards,
Will
Customer Experience
Excellent customer service
Wonderful customer service from Masoud who delivered my hire car from Proximo today. Contacted me to advise time of delivery and arrived on time. Polite, helpful and ensured the car met all our needs. Could not fault his professionalism during the handover.
21 juillet 2026
Avis spontané
Réponse de Proximo Group
Hi Rosina,
Thank you for your wonderful feedback! We're delighted to hear that Masoud provided such professional and attentive service. We'll be sure to pass on your kind words to him.
Kind regards,
Will
Customer Experience
Very professional such a polite…
Very professional such a polite gentleman
21 juillet 2026
Avis spontané
Réponse de Proximo Group
Hi Janice,
Thank you for your kind review! We're pleased to hear you found our team professional and courteous.
Kind regards,
Will
Customer Experience
Great experience so far
Great experience so far. Telephone team gave excellent information. Car handed over promptly and easily. Driver (Des) polite and friendly, handed over vehicle and gave lots of helpful information. Whole process very swift. Thank you
21 juillet 2026
Avis spontané
Réponse de Proximo Group
Hi Diane and Stephen,
Thank you for your fantastic review! We're delighted to hear you had such a positive experience from your first call through to the vehicle handover. We'll be sure to pass your kind comments on to Des and the team.
Kind regards,
Will
Customer Experience
Dawn Joyner Proximo
I meet Dawn Joyner for the second time today, when she collected the Proximo hire car which I had approximately for 60 days.
She took about 15 minutes to check the car was in good order I new it would the car had been triple wax wash and was hoover and all wipe down, and Take it from me Dawn never left a tyre unturned.
I would be quite happy to use Proximo again A1 company.
Thank you very much
20 juillet 2026
Avis spontané
Réponse de Proximo Group
HI Grant,
Thank you for your wonderful review! We're delighted to read you had such a positive experience with Dawn and that you were happy with both the service and your hire car. She'll be very happy to hear this.
Kind regards,
Will
Customer Experience
Réponse de Proximo Group
Hi Ian,
Thank you for your kind review. We're delighted to hear Neville provided a pleasant and respectful service. We'll be sure to pass your comments on to him.
Kind regards,
Will
Customer Experience
Very good experience today with Neville…
Very good experience today with Neville . Rang me before arrived and arrived on time .
Very professional service received .
Thank you.
18 juillet 2026
Avis spontané
Réponse de Proximo Group
Hi Viorica,
Thank you for your lovely review. We're pleased Neville provided a punctual and professional service, and we appreciate you taking the time to share your experience.
Kind regards,
Will
Customer Experience
I highly recommend this service
I highly recommend this service. The communication was excellent from start to finish, and the customer service was outstanding. The people who collected and returned my car were professional, friendly, and punctual. Everything was handled smoothly, making the whole experience stress-free. I would definitely use this service again.
Paul Edney is a great guy with highly satisfied with service rendered
17 juillet 2026
Avis spontané
Réponse de Proximo Group
Hi Bolatito,
Thank you for your fantastic recommendation. We're delighted you found our communication and customer service excellent, and we'll be sure to pass your kind comments on to Paul and the team.
Kind regards,
Will
Customer Experience
Excellent service from all at Proximo.
The staff and the service from the company is excellent.
I was kept in contact with quite a few times regarding the delivery, Vee who delivered the vehicle was very pleasant, friendly and polite gentleman.
The driver Neville, who picked the vehicle up today, also contacted me to let me know his arrival time.
Neville, was a very kind, polite, nice person.
Proximo have always been so helpful in organising vehicles for me when needed.
I recommend Proximo 💯
17 juillet 2026
Avis spontané
Réponse de Proximo Group
Hi Maxine,
Thank you for taking the time to share your experience. We're so pleased Vee and Neville provided friendly, professional service and kept you informed throughout.
Kind regards,
Will
Customer Experience
Home delivery of WAV
Paul Edney carried out an efficient home delivery of a WAV. He was very patient as he went through the workings of the vehicle. We even did a test run with the wheelchair which was super helpful and much appreciated.
17 juillet 2026
Avis spontané
Réponse de Proximo Group
Hi Tara,
Thank you for your wonderful feedback. We're delighted Paul was able to make the delivery smooth and ensure you felt confident using the WAV.
Kind regards,
Will
Customer Experience
Excellent service
Delivery of vehicle came on time, we were taken through everything in detail by Neville, he was fantastic. Thankyou very much!
17 juillet 2026
Avis spontané
Réponse de Proximo Group
Hi Rhys,
Thank you for your lovely review. We're so pleased Neville made your vehicle delivery a great experience by explaining everything thoroughly. We'll make sure he receives your kind comments.
Kind regards,
Will
Customer Experience
So helpful
From the account manager Joey organising and sourcing a suitable adapted vehicle to delivery of the car. Dawn called en route to give us an ETA. She arrived on time and was so polite and friendly. Talking us through the car, she was thorough and ensured we had a full understanding.
17 juillet 2026
Avis spontané
Réponse de Proximo Group
Hi Gary,
Thank you for your wonderful feedback. We're delighted Joey and Dawn provided such a smooth experience from start to finish. We'll be sure to pass on your kind words to them both.
Kind regards,
Will
Customer Experience
Réponse de Proximo Group
Hi Richard,
Thank you for your lovely feedback. We're so pleased you had a great experience with our team.
Kind regards,
Will
Customer Experience
Réponse de Proximo Group
Hi Claire,
Thank you for your kind review. We're delighted to hear you found our service quick and reliable, and that our team made such a positive impression.
Kind regards,
Will
Customer Experience
The service I received from Proximo was…
The service I received from Proximo was nothing short of excellent. Hayley was extremely helpful and in less than 24 hours had arranged a replacement WAV to be delivered while mine was repaired. The delivery driver, Neville, explained everything to me thoroughly and was very helpful and pleasant. The two staff members I dealt with are a credit to your company.
15 juillet 2026
Avis spontané
Réponse de Proximo Group
Hi Peter,
Thank you for your wonderful review. We're so pleased Hayley and Neville were able to provide you with a smooth and efficient service. Your kind words mean a lot, and we'll make sure they receive your feedback.
Kind regards,
Will
Customer Experience
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