Chris’s customer service has been amazing, he came at the time he said and therefore was no surprises. Additionally, he was very polite, friendly and did his checks very well! We had forgotten footbal... Voir plus
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Lisez les avis des autres
Great service fast delivery. Delivery driver Russell let us know what time he would be arriving and showed us all we needed to know about the van. thanks again proximo and your staff for your excellen... Voir plus
L'entreprise a répondu
Dawn rang before she left base to inform me when she was going to arrive and was bang on time. Very pleasant lady who went through the paperwork thoroughly. Gave good instruction on adaptions and... Voir plus
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Chris Conroy rang me and gave me a rough time he would deliver the hire car, and he arrived in time, very courteous driver, shown me round the vehicle and even turned it round for me to make thing... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Positioned at the forefront of the legal expenses market, Proximo offers innovative, bespoke solutions which provide clients with real value and support. Whether you are a policy holder, broker, insurer or intermediary, Proximo will deliver and uphold the service and long-term commitment you need and expect. Proximo started it's journey in 1995 as a Credit Hire Organisation and has developed to a full outsourced, end-to-end Claims Management proposition, to Brokers and Insurers, operating within the Taxi and Specialist Vehicle sectors. Firmly established and recognised as a leading independent provider, Proximo is the only serious choice when it comes to forward thinking.
Proximo
Écrit par l'entreprise
- In a challenging and changing market Proximo continue to be the only serious choice when it comes to forward thinking insurance outsourcing.
Coordonnées de contact
Chantry Court Sovereign Way Chester West Employment Park, CH1 4QN, Chester, Royaume-Uni
- 0808 143 3810
- customerservice@proximo.co.uk
- www.proximo.co.uk
4,9
Excellent
5 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Dawn Joyer was very friendly and was…
Dawn Joyer was very friendly and was trying to make sure that I was satisfied in all ways.
27 avril 2026
Avis spontané
Réponse : Proximo Group
Dear Thomas,
Thank you for your kind review. We’re really pleased to hear that Dawn made you feel comfortable and took the time to ensure everything met your needs. We’ll be sure to pass your feedback on to her.
Kind regards,
Will
Customer Experience
Very helpful
Chris Conroy rang me and gave me a rough time he would deliver the hire car, and he arrived in time, very courteous driver, shown me round the vehicle and even turned it round for me to make things easier for me very helpful
27 avril 2026
Avis spontané
Réponse : Proximo Group
Dear Lynne,
Thank you for your lovely feedback. We’re glad to hear the handover was clear and helpful, and that everything was explained properly. We’ll pass your kind words on to Chris.
Kind regards,
Will
Customer Experience
Masoud
Brilliant driver, clean, friendly and knowledgeable. The driver kept me informed of his journey to my home. The driver gave me a full tour of the rental car and showed me how all the adaptions worked. He made sure that I was happy with everything before he left me.
27 avril 2026
Avis spontané
Réponse : Proximo Group
Dear Ian,
Thanks so much for your review. It's great to hear you had a great customer experience with Masoud. He will be delighted to hear your wonderful feedback.
Kind regards,
Will
Customer Experience
Neville
Neville, who collected the courtesy vehicle, was polite and thorough in inspection of the vehicle. I could not fault neither the delivery nor the collection for the vehicle from Proximo. Thank you!
25 avril 2026
Avis spontané
Réponse : Proximo Group
Dear Charmaine,
Thanks so much for your kind words! We’re delighted to hear that Neville provided such a polite and thorough service, and that both delivery and collection met your expectations. We'll pass your feedback on to him.
Kind regards,
Will
Customer Experience
Great service fast delivery
Great service fast delivery. Delivery driver Russell let us know what time he would be arriving and showed us all we needed to know about the van. thanks again proximo and your staff for your excellent service
24 avril 2026
Avis spontané
Réponse : Proximo Group
Good afternoon,
Thank you for the fantastic review! We’re delighted to hear you were happy with the fast delivery and overall service. It’s great to know Russell kept you informed and made sure you felt confident with the van. We really appreciate your kind words.
Kind regards,
Will
Customer Experience
Réponse : Proximo Group
Dear John,
Thank you for your feedback! We're so pleased to hear that Masoud was helpful, friendly, and professional throughout. We'll be sure to share your kind comments with him.
Kind regards,
Will
Customer Experience
Assad is an excellent representative of Proximo
Assad was punctual friendly and very helpful
24 avril 2026
Avis spontané
Réponse : Proximo Group
Dear Tim,
Thank you for your kind words! We’re delighted to hear Assad provided such punctual, friendly, and helpful service. We’ll be sure to pass on your feedback.
Kind regards,
Will
Customer Experience
It was really good Dawn joyne was very…
It was really good Dawn joyne was very friendly explained things very well and was very helpful
23 avril 2026
Avis spontané
Réponse : Proximo Group
Dear Fatema,
We really appreciate your feedback! It’s great to hear Dawn was friendly, clear, and very helpful throughout. We'll share your comments with her.
Kind regards,
Will
Customer Experience
My proximo experience
Paul edney collected the hire car today.. he was kind polite and efficient.
Would recommend proximo made it fast easy and simple at every step!
23 avril 2026
Avis spontané
Réponse : Proximo Group
Dear Lianne,
Thank you for the great review. We’re glad Paul provided a polite, efficient, and positive experience.
Kind regards,
Will
Customer Experience
Sterling service
Paul was very prompt, extremely helpful and cheerful. Many thanks
23 avril 2026
Avis spontané
Réponse : Proximo Group
Dear Ian,
Thanks for your kind feedback! We’re really pleased to hear Paul was prompt, helpful, and cheerful.
Kind regards,
Will
Customer Experience
Réponse : Proximo Group
Good afternoon,
Thank you for your 5-star review! We’re so pleased to hear Paul made such a great impression. We’ll share this with him.
Kind regards,
Will
Customer Experience
I have used proximo a couple of times…
I have used proximo a couple of times now and i am always happy with the service i recieve. From first point of contact i feel like i am in good hands. Staff are always very polite and helpful. Vehicles arrive immaculately clean. Handover is smooth and i was showed around the vehicle both inside and out. Damage/scratches were all logged and pointed out to me on handover.
Neville handed me my current vehicle, he explained everything to me nice and clearly and asked me if i had any questions. Lovely polite man.
I would recommend Proximo to friends and family
21 avril 2026
Avis spontané
Réponse : Proximo Group
Dear Emma,
Thank you for your fantastic review and for recommending us! We’re delighted you’re consistently happy with our service and that everything, from first contact to handover, met your expectations. Neville will really appreciate your kind comments.
Kind regards,
Will
Customer Experience
Assad was brilliant
Assad was brilliant, he phone us to let us know how long it would be before he was with us, he had a very friendly personality, performed all he checks with profsonalisum.
22 avril 2026
Avis spontané
Réponse : Proximo Group
Dear Mrs Morgan,
Thank you for your 5-star review! We’re so pleased to hear Assad kept you well informed and delivered such friendly, professional service. We’ll be sure to pass on your kind words.
Kind regards,
Will
Customer Experience
Assad delivered the van on time and…
Assad delivered the van on time and with a huge smile. He showed us everything we needed to know and made sure we were 100% happy with everything.
Excel service.
22 avril 2026
Avis spontané
Réponse : Proximo Group
Dear Joanne,
Thank you for your fantastic 5-star review! We’re delighted to hear everything went smoothly and that Assad made such a positive impression. We’ll be sure to pass on your kind words.
Kind regards,
Will
Customer Experience
Car was delivered promptly and…
Car was delivered promptly and everything on car explained. Excellent service. Daniel Molinas a lovely Majorcan man was very helpful.
21 avril 2026
Avis spontané
Réponse : Proximo Group
Dear Helen,
Thank you for your 5-star review! We’re so pleased to hear everything was delivered smoothly and clearly explained. Daniel will be delighted with your kind words.
Kind regards,
Will
Customer Experience
Spot on
Such a great company to work with to keep us going as a family with a daughter who uses a wheelchair. Constant updates. Friendly service and the guy, Masoud, who dropped the vehicle was top notch. All questions answered and a great hand over.
21 avril 2026
Avis spontané
Réponse : Proximo Group
Dear Annie,
Thank you so much for your wonderful review! We’re really pleased to hear that our service has helped support your family and kept things running smoothly.
We’ll be sure to pass your kind words on to Masoud — he’ll be delighted to hear your feedback about the handover and support he provided.
Kind regards,
Will
Customer Experience
Professional and friendly
Vee was Really professional and friendly. Very happy with the service provided, thank you.
21 avril 2026
Avis spontané
Réponse : Proximo Group
Dear Hannah,
Thank you so much for your kind feedback! We're delighted to hear that Vee provided a professional and friendly service. We'll be sure to pass your comments along.
Kind regards,
Will
Customer Experience
Dawn was great very professional and…
Dawn was great very professional and polite on collection of the hire car.
20 avril 2026
Avis spontané
Réponse : Proximo Group
Dear Sarah,
We really appreciate your review. It's fantastic to read that Dawn made such a positive impression during your collection. We sure she'll be very happy to hear this.
Kind regards,
Will
Customer Experience
Réponse : Proximo Group
Dear Dean,
Thanks for your review! We're glad you found the car economical and that everything ran on time.
Kind regards,
Will
Customer Experience
Assad was very helpful kept me well…
Assad was very helpful kept me well informed. He explained everything in good detail I did not have to ask any additional questions. Excellent handover thank you so much
20 avril 2026
Avis spontané
Réponse : Proximo Group
Dear Veron,
Thank you so much for your lovely review! We’re really pleased to hear that Assad was so helpful and kept you well informed throughout the process. It’s great to know his clear explanations meant you didn’t need to ask anything extra. We’ll make sure he sees your kind words — they’ll mean a lot.
Thanks again for taking the time to share your experience.
Best wishes
Penny, Customer Experience Team
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