Just received my hire WAV to allow my husband to attend a close friend’s funeral. Daniel M delivered the vehicle. He was courteous, caring and took time to explain and demonstrate the instruments on t... Voir plus
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Neville delivered our WAV vehicle for our 30th wedding anniversary weekend celebrations. He was very personable and friendly, and talked me through all the aspects of the vehicle. I hope he had a... Voir plus
L'entreprise a répondu
Outstanding service once again Proximo! Masoud was polite, respectful and professional. He communicated his ETA and explained everything to me. The vehicle that I borrowed was clean, tidy and well m... Voir plus
L'entreprise a répondu
Neville delivered a much needed replacement wav today whilst our own is in the garage for repairs. The service from Proximo has been exemplary from start to finish. Fast, efficient and the staff accom... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Proudly employee-owned, Proximo is the UK’s leading provider of specialist replacement vehicles. We help major fleets and insurance providers keep their customers moving by supplying the right temporary vehicle, quickly and reliably. We also own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Proximo
Écrit par l'entreprise
- We own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Coordonnées de contact
Chantry Court Sovereign Way Chester West Employment Park, CH1 4QN, Chester, Royaume-Uni
- 0808 143 3810
- customerexperience@proximo.co.uk
- www.proximo.co.uk
4,9
Excellent
5 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
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Paul was very friendly and chatty
Paul was very friendly and chatty. He showed me all around the car and how to use the ramp and attachments
10 septembre 2026
Avis spontané
Réponse de Proximo Group
Hi Kerry,
Thank you for your lovely feedback! We’re delighted to hear that Paul was friendly, helpful and took the time to show you around the vehicle and explain how everything works. We’ll be sure to pass on your kind words to him!
Kind regards,
Will
Customer Experience
Assad very well through out im hard of…
Assad very well through out im hard of hearing but made it easier thanks
10 septembre 2026
Avis spontané
Réponse de Proximo Group
Hi Kevin,
Thank you for your lovely feedback! We’re so pleased to hear that Assad took the time to explain everything clearly and made the experience easier for you. We’ll be sure to share your kind comments with him.
Kind regards,
Will
Customer Experience
The delivery driver neville
The delivery driver neville was fantastic.he explained everything with reguards to the vehicle.was so plesant and polite he was all round a genuine lovely guy.he is a credit to proximo.people like him are one of a kind.
10 septembre 2026
Avis spontané
Réponse de Proximo Group
Hi Anthony,
Thank you for your fantastic feedback! We’re delighted to hear that Neville provided such a friendly, professional and thorough service. We’ll be sure to pass on your kind words — we know he’ll really appreciate them!
Kind regards,
Will
Customer Experience
Great experience with proximo
Great experience with proximo. Everyone very helpful and friendly. Our delivery driver was Paresh, who explained everything in detail, great ambience and again very friendly and patience. Thank you
9 septembre 2026
Avis spontané
Réponse de Proximo Group
Hi Margarida,
Thank you for your fantastic feedback! We’re so pleased you had a great experience with Proximo and that Paresh was friendly, patient, and thorough. We’ll be sure to share your kind comments with him!
Kind regards,
Will
Customer Experience
Proximo Delivery Driver
The gentleman, Des, that delivered our vehicle to our address today was very polite & professional. He showed around the vehicle inside & out, ensuring to inform me that it was diesel etc.
9 septembre 2026
Avis spontané
Réponse de Proximo Group
Hi Paul,
Thank you for your lovely feedback! We’re delighted to hear Des provided such a polite and professional service and made sure everything was explained clearly. We’ll be sure to pass on your kind words!
Kind regards,
Will
Customer Experience
Our Motability car with a swivel seat…
Our Motability car with a swivel seat needed repairs after a minor accident. The WAV provided enabled my wife to attend an important physiotherapy session at a clinic 30 miles away. This journey would not have been possible on public transport. Driver Dawn rang to let us know her estimated time of arrival. She demonstrated how the restraints were fitted to my wife's empty wheelchair. She patiently helped me when I tried to secure the empty wheelchair on two attempts. This extra practice made all the difference. Thanks Dawn!
3 septembre 2026
Avis spontané
Réponse de Proximo Group
Hi John,
Thank you for sharing your experience and for your kind words about Dawn. We’re so pleased she was able to make the journey easier and took the time to patiently demonstrate the wheelchair restraints. We’ll make sure your thanks are passed on to her.
Kind regards,
Will
Customer Experience
Proximo
Proximo. Sent Paul Edney to deliver a courtesy vehicle which he he did in a very professional manner. He walked me through all the workings of the vehicle, great customer service.
9 septembre 2026
Avis spontané
Réponse de Proximo Group
Hi Karen,
Thank you for your lovely feedback. We’re delighted to hear that Paul provided such professional service and took the time to make sure you were comfortable with the vehicle. We’ll be sure to pass on your kind words to him.
Kind regards,
Will
Customer Experience
Réponse de Proximo Group
Hi Jamie,
Thank you so much for your kind words! We’re delighted you were happy with the service and really appreciate the recommendation.
Kind regards,
Will
Customer Experience
Quick and easy and very accommodating
Quick and easy and very accommodating. Paul Edney our pick up driver was really helpful, phoned to say he was on route and collected the car quickly.
7 septembre 2026
Avis spontané
Réponse de Proximo Group
Hi Jean,
Thank you for your lovely review! We’re pleased to hear the collection was quick and easy, and that Paul was so helpful and accommodating. We’ll be sure to share your feedback with him!
Kind regards,
Will
Customer Experience
Assad was very nice and professional
Assad was very nice and professional. Came on time very happy with experience!
7 septembre 2026
Avis spontané
Réponse de Proximo Group
Hi Yasmine,
Thank you for your lovely feedback! We’re delighted to hear Assad was professional, punctual, and made your experience a positive one. We'll be sure to let him know.
Kind regards,
Will
Customer Experience
Neville dropped the car off and…
Neville dropped the car off and explained everything to us clearly. Great company to deal with.
4 septembre 2026
Avis spontané
Réponse de Proximo Group
Hi Nigel,
Thank you for your feedback! We’re glad Neville was able to explain everything clearly, and we really appreciate your kind words about us.
Kind regards,
Will
Customer Experience
Assad and Masoud have been delivered…
Assad and Masoud have been delivered this morning from Proximity Group. They have shown us how to handle the lift and put in and out our client into the van. The van is great. Thank you.
4 septembre 2026
Avis spontané
Réponse de Proximo Group
Hi Keflom,
Thank you for your lovely review! We’re pleased to hear Assad and Masoud provided helpful guidance and that you’re happy with the van.
Kind regards,
Will
Customer Experience
Neville and Chris
Neville and Chris were both great at explaining how to operate the WAV. Very respectful and helpful
Thank you
3 septembre 2026
Avis spontané
Réponse de Proximo Group
Hi Falhad,
Thank you for your kind words! We’re delighted Neville and Chris could assist and make everything clear and easy for you.
Kind regards,
Will
Customer Experience
Unfortunately ......
Unfortunately the first WAV sent, in a timely manner and with a very helpful driver, did not have good headroom for wheelchair user. Investigation highlighted the vehicle sent had the same interior head height as the wheelchair occupant.
Due to BH weekend it was a further few days before another could be sent. Chris C delivered the second WAV, he too was very thorough and patient whilst I tested the height and fixings etc. Very emphatic to the situation.
Had the first delivery been acceptable the rating woul have been much higher.
28 août 2026
Avis spontané
Réponse de Proximo Group
Dear ED,
Thank you for taking the time to share your experience and feedback.
Thank you for taking the time to share your experience and feedback.
We're sorry that the first WAV supplied unfortunately did not provide adequate headroom for the wheelchair user, meaning it was not a suitable fit. We understand how disappointing this must have been and appreciate your patience while we worked to find an alternative.
We're pleased to hear that both drivers provided a helpful and professional service.
Thank you for your understanding over the Bank Holiday period and for giving us the opportunity to put things right. We value your feedback and are pleased we were able to provide a more suitable solution.
Kind Regards
Penny
Customer Insight Team
Proximo quickly provided us with a…
Proximo quickly provided us with a wheelchair accessible vehicle when ours needed repairs.
Masoud delivered the car the very next morning. He was friendly, kind and knowledgeable. He walked us through everything efficiently and in a timely manner.
Overall a very positive experience
3 septembre 2026
Avis spontané
Réponse de Proximo Group
Dear Loretta,
Thank you for your wonderful review.
We're delighted to hear that we were able to provide a wheelchair accessible vehicle quickly while your own vehicle was being repaired. It's especially pleasing to know that Masoud delivered the vehicle the very next morning and made the process smooth and straightforward for you.
We'll be sure to pass on your kind comments to Masoud. Providing a friendly, knowledgeable and efficient service is something we pride ourselves on, and we're thrilled that this was reflected in your experience.
Kind Regards,
Penny
Customer Insight Team
Stuart was extremely helpful and…
Stuart was extremely helpful and explained everything I needed to know about the vehicle. Thank you
3 septembre 2026
Avis spontané
Réponse de Proximo Group
Dear Alison,
We're pleased to hear Stuart was so helpful and took the time to explain everything clearly. We'll be sure to pass on your kind feedback to him.
Kind Regards,
Penny
Assad
Assad
Thank you for your help.very good with time and vehicle demonstration.
Thank you proximo
3 septembre 2026
Avis spontané
Réponse de Proximo Group
Dear Hakan,
We're delighted to hear you were pleased with the service and vehicle demonstration. Providing a reliable and informative experience is important to us, and it's great to know we met your expectations.
Kind Regards
Penny
Customer Insight Team
WAV experience
Assad gave a thorough demonstration and made sure we could use the vehicle and restraints before leaving. He was very accommodating and friendly. We’re now excited to test this WAV!
1 septembre 2026
Avis spontané
Réponse de Proximo Group
Dear Geoff,
Thank you for your wonderful review.
We're delighted to hear that Assad provided a thorough demonstration and took the time to ensure you were confident using the vehicle and restraints before leaving. We'll be sure to pass on your kind comments to him.
Kind Regards,
Penny
Customer Insight Team
Réponse de Proximo Group
Dear Riky,
We're pleased to hear Assad arrived on time and provided a great service. We'll be sure to pass on your kind feedback to him.
Kind Regards
Penny
Sorry for the late review but thank you…
Sorry for the late review but thank you Neville you were on time and very helpful
3 août 2026
Avis spontané
Réponse de Proximo Group
Dear Martina,
There's no need to apologise for the late review. We're delighted to hear Neville was on time and so helpful during your experience. We'll be sure to pass on your kind feedback to him.
Kind Regards,
Penny
Customer Insight Team
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