I’m extremely pleased with Psychiatry Uk’s service, from the beginning through to my assessment, everything was easy to navigate. I received my diagnosis after many years of feeling different to other... Voir plus
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Apart from the wait inbetween diagnosis and titration (which can't be helped), the entire experience was amazing. The doctor and prescriber were so patient and helpful. The prescriber, in particular,... Voir plus
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Have been impressed with my experience so far. Titration process was smooth, Helen made things feel easy and re assured me. Patient with my slow replies to thing and communication was spot on. She’s e... Voir plus
L'entreprise a répondu
Too many lengthy questions on forms before the actual assessment. The consultant already judges from the questions and show up to prove that you are not on the spectrum rather than allowing space for... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Psychiatry UK, we believe that everyone deserves fast, compassionate, and expert mental health support - without long waiting lists or unnecessary barriers. We are the UK’s leading online psychiatry service, providing confidential assessments, diagnoses, and treatments for a wide range of mental health conditions, including ADHD, autism, anxiety, depression, OCD, and more. All our appointments take place online, so you can speak to an experienced consultant psychiatrist from the comfort and privacy of your own home. Our team includes over 280 GMC-registered psychiatrists and clinicians who bring deep expertise and genuine care to every consultation. Whether you’re seeking help privately or through the NHS via the Right to Choose pathway, we aim to make your journey to better mental health as smooth and supportive as possible. We’re proud to be rated Good by the Care Quality Commission (CQC) and to follow the highest clinical and ethical standards in everything we do. Every year, tens of thousands of people trust Psychiatry UK to help them take the next step towards feeling better. Wherever you are on your mental health journey, we’re here to listen and help you move forward.
Coordonnées de contact
Royaume-Uni
- www.psychiatry-uk.com
4,5
Excellent
7 k avis
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The team were very professional and…
The team were very professional and understanding..
I was very nervous and they kept me calm explaining clearly next steps.
9 août 2026
Réponse de Psychiatry UK
We're so pleased to hear that our team was able to put you at ease and reassure you when you were feeling anxious. It is wonderful to know that the explanations provided for your upcoming steps were clear and helpful. Thank you for taking the time to share your positive experience with us.
My appointment was with Timothy Stevens…
My appointment was with Timothy Stevens and I found him to be extremely thorough. He listened and was understanding. He was very informative and explained things clearly. Really posotive experience.
3 octobre 2026
Réponse de Psychiatry UK
We are so pleased to hear that you had such a positive experience during your appointment. It is wonderful to know that you felt truly listened to, understood, and received clear, informative guidance throughout your visit. Thank you for taking the time to share your kind feedback with us.
I am an ADHD patient
I am an ADHD patient. Once I was able to get the appointment set it was a great experience. Team at Psychiatry UK is professional and was keeping me informed and safe. I received feedback and support almost immediately (usually within 24hrs)when I needed it. Very good experience. Is wish I could continue. Just the waiting times were horrible. Waited for initial diagnosis 11 months and titration for 13 months. It wasn't the easiest of times but it was worth to wait as the treatment changed my life. Thank you.
3 octobre 2026
Réponse de Psychiatry UK
Thank you so much for sharing your feedback. We are so glad to hear that our team made you feel safe and supported, and it is wonderful to know that your treatment has had such a life-changing impact. We completely understand your frustration regarding the long wait times for assessment and titration, and we truly appreciate your patience and resilience throughout the process. It means a lot to us that you had a positive experience overall with our care.
Very caring and understanding and…
Very caring and understanding and professional, im very happy with my experience
1 octobre 2026
Réponse de Psychiatry UK
We're so pleased to hear that you found our team attentive and professional. Thank you for sharing your great experience and for leaving us your kind words.
Professional and profoundly quick and efficient
Got screened and diagnosed within 2 months. Bloomin crazy that
3 octobre 2026
Réponse de Psychiatry UK
We are happy to hear that our swift evaluation and diagnosis process met your needs. Thank you for your positive feedback.
Dr Naranjo was absolutely brilliant
Dr Naranjo was absolutely brilliant and made the whole experience easy and even enjoyable
3 octobre 2026
Réponse de Psychiatry UK
We are so pleased to hear that your assessment went so smoothly and that your doctor helped make the entire process comfortable and pleasant for you. Thank you very much for taking the time to share your wonderful feedback with us.
ASD and ADHD assessment…
I had both my ASD and ADHD assessment with this company. I felt like I barely had any weight time at all before I was seen responses were very quick and the service was brilliant. Both clinical psychologists were very nice and accommodating. They understood that the process was stressful. Make time for me to get my opinions and views accross.
I felt heard and validated and recommend anybody that feels like they might need this service use these.
3 octobre 2026
Réponse de Psychiatry UK
We are so pleased to hear that your assessment experience was so positive and that you were seen so quickly. It is wonderful to know that our clinical psychologists helped you feel heard, validated, and comfortable throughout what can be a stressful process. Thank you for taking the time to share your feedback and for your kind recommendation.
Just a number to them, very rushed process
Crazy waiting list to start meds, took me a year between diagnosis to starting titration.
Tools 5 days for a reply from titration nurse sometimes, and that's not really ideal when having worrying symptoms and needed advise on meds.
I was told to increase my dose even though I was massively struggling with side effects already-the increase they instructed me to make (obviously) just made my symptoms worse. I basically just felt like a number and felt like the whole thing was rushed.
2 octobre 2026
Réponse de Psychiatry UK
We are very sorry for the distress you experienced during titration. Having worrying side effects and then waiting a long time for a response can leave you feeling alone and unsure where to turn for support. We are sorry that, when your dosage was increased, you felt your concerns had not been heard or given the attention they deserved. With your symptoms worsening, you needed time to discuss what was happening and feel supported, rather than rushed through the process. You deserved to feel listened to and to receive timely, caring communication about your concerns. Your safety and wellbeing matter to us, and we are taking what you have shared seriously. We are currently reviewing our communication and response times, alongside your experience, with our clinical team to address delays in responding and ensure that concerns about medication side effects receive the care and attention they deserve.
Game changer
The whole process was easy to complete and follow due to the timely and effective digital communication.
Any face to face correspondence via teams was conducted professionally, honestly and with compassion.
Any queries were answered and support given. Designated points of contact were approachable and friendly.
This company and the service they have provided have been a game changer for me from diagnosis, titration and aftercare. I will continue to recommend Psychiatry UK.
29 septembre 2026
Réponse de Psychiatry UK
Thank you so much for taking the time to share your feedback. We are delighted to hear that you experienced smooth communication and found our digital portal and video consultations so effective and compassionate.
It is wonderful to know that our points of contact were friendly and supportive whenever you had questions, and that our care made such a positive impact on your journey through diagnosis, titration, and beyond. We truly appreciate your kind recommendation and your trust in our service.
I was made to feel at ease
I was made to feel at ease. Questions were clear and the session was very professional.
3 octobre 2026
Réponse de Psychiatry UK
We're so pleased to hear that you were made to feel comfortable and that your session was clear and professional. Thank you for sharing your positive experience with us.
Excellent once diagnosed but huge wait…
Excellent once diagnosed but huge wait time to get diagnosed
12 juin 2026
Réponse de Psychiatry UK
Thank you for your review. We're happy to hear that your service was excellent once completed, but we regret the long wait time you experienced beforehand. We are actively working to improve our wait times.
Felt welcomed
3 octobre 2026
Réponse de Psychiatry UK
Thank you for the positive reviewed. We are pleased to hear you felt welcomed.
Happy with the service
The doctor was clear and understood all of what I had to say. He was clear with his answers and gave me all required information and diagnosis.
3 octobre 2026
Réponse de Psychiatry UK
We are so pleased to hear that you had such a positive experience during your appointment. It is wonderful to know that our doctor listened attentively, answered all of your questions, and provided a clear diagnosis with all the necessary information. Thank you for taking the time to share your thoughtful feedback with us.
NHS Right to Choose
NHS Right to Choose
- Service was simple and straightforward. The consultant that did the assessment was understanding, patient but kept the assessment moving.
I'd recommend them.
3 octobre 2026
Réponse de Psychiatry UK
Thank you so much for your 5-star rating and recommendation. We are delighted to hear that you found our process simple to navigate and that the clinician conducting your evaluation was patient, supportive, and efficient. Your positive feedback means a lot to our team.
An excellent service
Used the NHS right to choose pathway and was seen quickly. Psychiatrist was very kind and easy to talk to. It has been a very positive experience. Would recommend Psychiatry UK to everyone that needs this kind of service.
29 septembre 2026
Réponse de Psychiatry UK
We're so pleased to hear that your experience through the NHS right to choose pathway was so positive and efficient. It is wonderful to know that you felt comfortable speaking with your doctor and that you felt so well supported throughout the process. Thank you very much for your kind words and for recommending our service to others.
No other avenues, help is disappointing
Initially i had a brilliant experience with them.
I've now been trying to reduce my dosage medication. Gp can't help.
Admin required me to contact them for 13 times for psychiatry uk to receive the referral letter.
Clinician from psychiatry uk can't help.
Will now be weeks for a triage team member to help, if not months to get my medication LOWERED.
The process is appalling, simply to be able to function.
7 octobre 2026
Avis spontané
Réponse de Psychiatry UK
Thank you for taking the time to share your feedback. We are truly sorry for the frustration, uncertainty, and delay you experienced while trying to have your medication dosage adjusted and manage the communication required for your referral. We understand how exhausting and distressing it can feel to repeatedly seek support without receiving a timely resolution, particularly when this relates to your treatment and wellbeing. This is not the standard of care we want our patients to experience. We are reviewing our administrative communication channels and triage timelines so that dosage adjustment requests can be escalated and addressed more promptly. Your feedback is extremely important to us and will help us strengthen the coordination of care and reduce the risk of other patients experiencing similar delays. We appreciate your patience while we look into your concerns, and we have requested further information so that we can review your case fully and understand what happened.
Brilliant all round made me feel heard…
Brilliant all round made me feel heard and listened to very helpful and explained everything well up to getting my diagnosis I recommend 100% thank you
30 septembre 2026
Réponse de Psychiatry UK
We're so pleased to hear that you had such a brilliant experience with us. It is wonderful to know that you felt heard, fully supported, and well-informed throughout your assessment journey. Thank you for your kind feedback and for your 100% recommendation.
The response time is quite long.
The response time is quite long. You think your being seen to arrange meditation then they agree you can have it and then say you need to see the prescriber and this is again another waiting list. No clear communication to say this is what happens so you get your head in the space where you’re finally over the long wait to be told you have another long wait.
I also didn’t feel I had the choice I was told
I was to start on this type, luckily I did my research and asked for the right to choose as I didn’t want to be fully medicated on a stimulant.
2 octobre 2026
Réponse de Psychiatry UK
Thank you for taking the time to share your detailed feedback with us. We are sorry to hear about your experience and recognise how difficult and frustrating it can be to face unexpected delays, particularly after already waiting a long time to begin treatment.
Clear and timely information about our processes is essential. We are reviewing how we explain our multi-stage pathways so that patients are better prepared and are not unexpectedly faced with additional waiting lists.
We also acknowledge your concerns about the available treatment options and your feeling that you had limited involvement in decisions about your care. We are reviewing our consultation approach to help ensure that patient preferences and choices are fully discussed and supported at every stage of the journey.
The agreed treatment timeframe is set by the relevant regulatory and commissioning bodies, including the ICB, to support the timely review and treatment of all patients. While this is outside the service’s direct control, we recognise the importance of communicating these timescales clearly and sensitively.
We take all patient feedback seriously and will continue to review our communication processes to improve the experience and journey of every patient.
I am honestly so thankful that I opted…
I am honestly so thankful that I opted for psychiatry UK to be my right to choose provider.
Although the wait from initial diagnosis to tritration was 12 months, I can say that the tritration was handled professionally and I felt like a human not just a diagnosis.
All my stats and questions were explained fully and I actually felt seen.
My prescriber (who is more than that title), Dom Stanyer was thorough but friendly and put me at ease throughout. Very responsive to notes/messages.
I am now tritrated and stable.
Would definitely recommend Psychiatry UK to anyone like me who is late diagnosed ADHD.
7 octobre 2026
Avis spontané
Réponse de Psychiatry UK
We are so pleased to hear about your positive experience with us and that you felt truly seen and supported throughout your titration journey. It is wonderful to know that your prescriber helped put you at ease and provided such responsive, compassionate care. Thank you for sharing your feedback and for your warm recommendation; we are glad we could help you reach a stable point in your treatment.
I wouldn’t recomend
I completed ADHD titration with Psychiatry UK but reached the end of the process without feeling confident that my treatment had been adequately optimised.During treatment my mental health deteriorated, my antidepressant medication was increased, my sleep worsened, and I experienced ongoing side effects. Despite repeatedly asking whether I was on the most appropriate medication and dose, I felt unable to obtain a clear answer.At my End of Titration Review I was advised that concerns regarding treatment optimisation were not appropriate to discuss at that stage. This contradicted my previous understanding that the review existed to assess treatment response and determine ongoing management.I was ultimately left being asked whether I wished to continue treatment despite ongoing concerns about effectiveness and wellbeing.A subsequent GP review concluded that my current treatment was not optimised and that Shared Care should not proceed.My experience left me feeling more like a number passing through a pathway than a patient receiving individualised care.
My experience is one where patients are not prioritised. I’m a number or a ATM. My health and wellbeing has been destroyed and iv been left in total limbo
Update 8th October: despite speaking to customer service and explaining the situation I’ve been told that I will require a new referral for titration from my GP and wait. There was zero care on display despite not being discharged and despite GP clearly stating on my medical record that they did not feel that this was safe for me to be transferred across. I am caught in a no man’s land nightmare situation.
I’ve raised this with the ICB responsible for my care and I’ve asked for a stage 2 review as I genuinely feel that after speaking to gp I’m not optimised and on a safe level of medication.
The service from what I have received overall has been horrific. It’s not a service I would recommend. My GP refuses to refer me elsewhere as they believe psychiatry uk need to take responsibility. Frankly the only way I think that will happen is if something happens to me and even then they’d continue to bury their heads in the sand
On balance would I recommend them? No. I wouldn’t: the lack of adequate response time, the lack of clinical competence, the treatment and care received. I’d tell any RTC patient to choose elsewhere.
As for me, I’m managing as best I can. I’m having horrific crashes but if I stop it’ll force me to suffer either way.
10/12 Update: have now been advised to stop treatment by p-uk and get my GP to re-refer me. GP attempted to contact them and explain that I am there patient and they need to see to my care. Honestly it’s been a horrific journey and I’d absolutely avoid. The damage they’ve done and refused to take responsibility means in my eyes they’re charlatans
Following on from P UK response I can confirm that I’ve had one complaint partially upheld and the other still yet to be responded to. I stand by my review. I wouldn’t recommend them to ANYONE. I’m incredibly lucky. Given the state they left me, my GP referred my to a newly organised local ADHD service. I’ve been seen and put on a new titration plan. They couldn’t believe the lack of care and poor notes received from PUK to my GP. Please look at alternatives as this is in my opinion not a safe way of clinical care
2 octobre 2026
Réponse de Psychiatry UK
Thank you for taking the time to explain what you have been through during titration and the difficulties you have since faced with your ongoing care plan. We are very sorry that you were left feeling like a number rather than a person whose needs and concerns mattered. At a time when your mental health, sleep and overall wellbeing were deteriorating, you needed to feel heard, supported and cared for as an individual. We recognise how distressing it must have been not to feel that support, and we take your concerns very seriously.
Our aim is to provide safe, supportive clinical care that reflects each person’s individual needs. From what you have described, our communication about optimising your medication and the transition to a shared care agreement with your GP fell short of the standard you should have been able to expect. We are sorry that this left you in such a difficult and stressful position. You deserved clear information about your care and support through the transition, rather than feeling left to navigate these difficulties without the help you needed.
We are taking your concerns seriously and are actively reviewing the circumstances surrounding your care, including coordination between our clinical team and your GP surgery. This includes examining how we conduct end-of-titration reviews and respond when a GP raises safety concerns about taking over care. We recognise how unsettling it can be to feel caught between services, particularly when your wellbeing is already affected. We are committed to learning from your experience and making the necessary improvements to our communication and clinical handovers, so that patients do not feel left without support. We will also pass the information you have shared to the relevant department for a further review of your case.
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