Pukka Avis 

264
TrustScore 2 sur 5

2,2

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I purchased an All Steak slice from my local supermarket, took it home and heated it in the oven, it smelt amazing, but when I cut it open.....A brownish thick glutinous mess oozed out, I remember wh... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Bought a chicken and mushroom family pie at our local Tesco, pastry was ok but next to no filling only found four small pieces of meat, I've tried tesco's own brand which was nice but won't be buying... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I recently tried the Pukka All Steak Pie and was thoroughly impressed. The tender pieces of steak in rich gravy were flavorful and comforting. The puff pastry cooked to a perfect golden crispness. Fol... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

We normally purchase a Asda Chicken pie which is different I accept but similar size.We thought we would purchase a Pukka Chicken and Mushroom Pukka pie.Firstly I accept the cooking instructions are a... Voir plus

L'entreprise a répondu


Coordonnées de contact

2,2

Bas

TrustScore 2 sur 5

264 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 98 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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2,2

Tous les avis

(264)

60 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

How disappointing

How disappointing. Dry, pastry hard as a rock, very little meat.

31 août 2025
Avis spontané
Logo de Pukka

Réponse de Pukka

Hello Richard. Sorry about your recent purchase of our (insert product). Please email me at reception@pukkapies.co.uk so we can start an investigation.
Thanks.

Noté 1 sur 5 étoiles

Jamaican jerk chicken parcel

Jamaican jerk chicken parcel.thought I'd try this as pukka pies are the best. This parcel was full of air ,very little filling in fact just a smear. Has 2 chillies out of 3 on the pack. It had no heat to it. All I can say it was edible. Pukka you can do better than this. Very disapointed

23 août 2025
Avis spontané
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Réponse de Pukka

Hello Timothy. Sorry about your recent purchase of our Jamaican jerk parcel. Please email me at reception@pukkapies.co.uk so we can start an investigation.
Thanks.

Noté 1 sur 5 étoiles

I usually like Pukka pies

I usually like Pukka pies, particularly the mince pie. But I've had the steak pie twice now and on both occasions I've ended up spitting out the contents because the filling was filled with fatty meat.
Fairly disgusting unfortunately.

21 août 2025
Avis spontané
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Réponse de Pukka

Hi....We are very sorry to hear about your recent experience with our All Steak Pie. If you can email me at reception@pukkapies.co.uk I can look into this for you. Thank you.

Noté 1 sur 5 étoiles

Contents more like Puke than Pukka!

Well what a disappointment. We usually make our own steak and venison pies and ran out so bought a Pukka Steak and Kidney Pie.

Pastry not too bad but the contents were just like brown slop. Minced kidney... really. What is wrong with pieces of kidney not that you can taste but then again no pieces of Steak.

Were it not for my partners amazing homemade gravy to swamp the taste it would have been inedible.

Update 27/08/25

After contacting I received a standard "we pride ourselves blah blah ..... this is an isolated incident blah blah ....."
The vouchers received are now in the bin as I really wouldn't waste my taste buds on these pies.

19 août 2025
Avis spontané
Logo de Pukka

Réponse de Pukka

Hello.... Sorry about your recent purchase of our Steak & Kidney Pies. Please email me at reception@pukkapies.co.uk so we can start an investigation.
Thanks.

Noté 5 sur 5 étoiles

Tried them for the 1st time and can…

Tried them for the 1st time and can hands down say they are the best I've tasted

19 août 2025
Avis spontané
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Réponse de Pukka

Hi....Thank you so much for the brilliant review! We're thrilled to hear that you enjoyed your Pukka Pie. Thank you for taking the time to share your experience.

Noté 1 sur 5 étoiles

Chicken and mushroom individual pies

Chicken and mushroom individual pies
Very disappointed had only very few pieces of chicken and mushroom and a very gelatinous sauce. Pastry was okay.
Will not buy again and go back to making my own pies.

14 août 2025
Avis spontané
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Réponse de Pukka

Hi....We are very sorry to hear about your recent experience with our Chicken & Mushroom Pies. Please email us at reception@pukkapies.co.uk so we can look into this for you. Thank you.

Noté 1 sur 5 étoiles

If I could leave a 0 result I would

If I could leave a 0 result I would. Tried the steak and kidney pie, wow absolutely horrible! It was SOO salty, I knew it had minced kidney but also the beef? Atrocious, don't bother

12 août 2025
Avis spontané
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Réponse de Pukka

Hi Pam, We are very sorry to hear about your recent experience with our Steak & Kidney pie. If you can email me at reception@pukkapies.co.uk I can look into this for you. Thank you.

Noté 1 sur 5 étoiles

Misrepresentation

Dear fellow consumers,i had reason to complain recently ,firstly because the box face stated Steak pie.
But after purchasing and I read the small print on the side of the box it stated Potato.
When cooked the pies there was far more potato than steak.?
I found this a cynical marketing attempt at misrepresentation and cheat the purchasing public.
I contacted the company and they sent me a standard stereotype letter and some vouchers to fob me off.
So I’ve written again and await a full explanation and if it’s not forthcoming i,ll formally write to the family run Directors who’s email address I have and if they cannot satisfy me with an explanation for this duplicity i,ll reluctantly write to the food regulator and Ombudsman.
I am sure their customer service will reply to this complaint on trustpilot,but as you,ll notice from other responses they do not address any of the issues raised .
They enjoy 46% negative reviews on trustpilot and I wonder if the owning family are aware of this negative response from the consumer public ?

7 août 2025
Avis spontané
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Réponse de Pukka

Hi....We are very sorry to hear about your recent experience with our All Steak Pie. If you can email me at reception@pukkapies.co.uk I can look into this for you. Thank you.

Noté 4 sur 5 étoiles

Pukka Pies Steak

I recently tried the Pukka Pies steak which involved a crispy pastry, known for their golden, flaky crusts, these pies come in various delicious fillings, They’re perfect for a quick meal and an excellent snack on the move!

12 août 2025
Avis spontané
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Réponse de Pukka

Hello Ibrahim, It’s lovely to hear such positive feedback. We hope you keep enjoying our pies. Thanks

Noté 4 sur 5 étoiles

Nice Pie

It tasted really nice. The smell was good. I am not too much of a pie lover. However, I enjoyed it.

10 août 2025
Avis spontané
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Réponse de Pukka

Hi , Great to hear you enjoyed our full-on flavour! Thanks for taking the time to let us know, we really appreciate it. Thanks

Noté 4 sur 5 étoiles

Good price

Good price , very affordable and the pies reflect this, decent filling and good taste

8 août 2025
Avis spontané
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Réponse de Pukka

Hello Kacey, It’s lovely to hear such positive feedback. We hope you keep enjoying our pies. Thanks

Noté 1 sur 5 étoiles

Bone dry pie!

Bone dry pie!

8 août 2025
Avis spontané
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Réponse de Pukka

Hi Mr Draper we are very sorry to hear about your recent experience with our product. If you can email me at reception@pukkapies.co.uk I can look into this for you. Thank you.

Noté 2 sur 5 étoiles

They are not very good

They are not very good, not much meat and sadly the quality is not there. I would not get these again as there are better comparable options.

4 août 2025
Avis spontané
Logo de Pukka

Réponse de Pukka

Hello, sorry about your recent purchase of our product. Please email me at reception@pukkapies.co.uk so we can start an investigation.
Thanks.

Noté 5 sur 5 étoiles

Good quality chicken and veg frozen…

Good quality chicken and veg frozen pies that are tasty and convenient to cook, 4 pies in the pack which makes them good value.

28 juillet 2025
Avis spontané
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Réponse de Pukka

Hello, It’s lovely to hear such positive feedback. We hope you keep enjoying our pies. Thank you.

Noté 5 sur 5 étoiles

Great

Great! Really enjoyed definitely will try again!

30 juillet 2025
Avis spontané
Logo de Pukka

Réponse de Pukka

Hi, Thank you so much for the brilliant review! We're thrilled to hear that you enjoyed your Pukka pies.

Noté 2 sur 5 étoiles

MY PIE EXPERIENCE

my pie did not have hardly any filling which made me dissapointed. if you want me to keep purchasing pies ADD MORE FILLING

29 juillet 2025
Avis spontané
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Réponse de Pukka

Hello Courtney. Sorry about your recent purchase of our product. Please email me at reception@pukkapies.co.uk so we can start an investigation.
Thanks.

Noté 1 sur 5 étoiles

Absolutely revolting chicken and…

Absolutely revolting chicken and mushroom pie. It should be renamed a pastry and grey sludge chicken flavoured pie. A few crumbs of chicken in a gloopy grey slime. Disgusting.

14 juillet 2025
Avis spontané
Logo de Pukka

Réponse de Pukka

Hi Alastair, I am sorry for what happened with your recent purchase of our Chicken & Mushroom pie. I would like to investigate this for you, could you please email me at reception@pukkapies.co.uk and I can talk you through what to do to start an
investigation. Thank you.

Noté 1 sur 5 étoiles

NEVER AGAIN!!!

NEVER AGAIN!!!!
The reason I gave it a 1 star is because,I cannot believe pukka has their name on this absolute rubbish 'that has a "slither of meat inside them ,they should be absolutely ashamed of themselves, Do NOT buy these! There 'Definitely No Ginsters ,I saw them in Icelands so I thought yum yum 'I love their pies 'so i ordered about 7 of them and I'm bloody angry at how pathetic these things are.

29 juin 2025
Avis spontané
Logo de Pukka

Réponse de Pukka

Hi Paul, I am sorry for what happened with your recent purchase. I would like to investigate this for you, could you please email me at reception@pukkapies.co.uk and I can talk you through what to do to start an investigation. Thank you.

Noté 1 sur 5 étoiles

No Filling!

Bought a Chicken and Mushroom Pie - just pastry and a gloopy packet gravy mix - no meat and no mushrooms. Definitely won’t be buying this brand again.

20 juin 2025
Avis spontané
Logo de Pukka

Réponse de Pukka

Hello Debbie. Sorry about your recent purchase of our Chicken & Mushroom Pie. Please email me at reception@pukkapies.co.uk so we can start an investigation.
Thanks.

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