Punch Technology Avis 

I decided to upgrade my video editing PC as the direct consequence of Microsoft condemning our existing perfectly good Windows 10 PC to the scrap yard. After some consideration and research I chose Punch Technology to build a more powerful machine. The bill came to £2500 and suggested build time of approx 3 weeks.
The machine was built on time and shipped to us via DPD. The DPD driver inexplicably dropped the well packaged PC over a garden gate onto a flagstone path (a 1.4 metre drop). Bad luck for DPD in that I have good CCTV that recorded it all.
Initially, after unpacking, there was no obvious damage, and the new PC booted-up okay. However we were plagued with intermittent black screen crashes. I contacted Punch Tech and we went though a series of investigations to establish the cause of the black screen events. This took a number of days effort as the symptoms/causes were not clear. We jointly came to the conclusion that it was best if I returned the PC to Punch Technology for their investigation (no cost to me).
Eventually Punch Technology had to replace the motherboard, the power supply unit and the expensive PC case. They'd been damaged during the DPD PC delivery "accident." Again no charge to me.
The repaired PC has now been back with us for one month and is working just fine.
Throughout this process the Punch Technology team were highly professional and helpful. I would not hesitate to recommend them to others.

edit 13/11/25 - correct minor typo.

Hoping I can increase rating in time, as my order is incomplete but my initial experience has been very poor. First time customer ordering a customised PC on Oct 19th. Was quoted 7-10 WD lead time both on the website and the order acknowledgment. WD 17 has no came on gone and my PC build hasnt even started yet. Im currently in position 126 in a queue where i was position 128 a week ago. I have qeuried and did get a reply within a few days explaining Punch had high order intake in the month, was told my PC would be despatached late last week or early this week (its Tuesday evening now.) A proactive email out to people waiting on orders to help manage there expectations would have helped, but other than a response to my query, i havent had a single communication since ordering over 3 weeks ago.

I purchased an Asus RTX 4090 graphics card worth nearly £2,000 from Punch Technology via Amazon. When the item developed a fault within the first year, I rightly initiated a warranty return.

I asked Punch what the fastest and safest way to return the item would be. They never mentioned they could provide a DPD insured return label (which their own RMA policy confirms is available). Left without proper guidance, I used Evri to return the parcel – the only option I was aware of at the time.

That parcel was scanned into Evri’s system and then disappeared. It was never delivered.

Punch Technology has since refused to take responsibility, despite:

The product being under full warranty

Their duty to offer a safe return route

Their failure to advise me properly despite me asking

The loss occurring during an attempted return to them

Instead of spending £15 to ensure a secure, trackable return, they left me exposed to a £2,000 loss—and then washed their hands of the matter.

📣 Is this acceptable behaviour from a UK-based tech seller?

I am now pursuing this case through the Small Claims Court and have filed a theft report with the Metropolitan Police.
Let this be a warning to others:

✅ Know your consumer rights
❌ Don’t assume the seller will guide you responsibly
❌ Don’t expect Punch Technology to support you when things go wrong

⸻

🔹 Customer Update – My Full Experience (Please Read Before You Trust This Warranty) 🔹

As a customer, here are the facts:
1. I purchased a graphics card with a 3-year manufacturer warranty on Amazon.
2. I also purchased an additional 3-year extended warranty from ProtectYourBubble (via Amazon).
3. I have comprehensive home insurance that covers theft and damage of up to £80,000.

Then:
• The product developed a fault.
• The seller (Punch Technology) asked me to return it under warranty. I specifically asked for guidance on the best return method, but instead of providing a DPD return label as advertised on their own website, they simply gave me an address and RMA ticket number.
• I used Evri, the courier most accessible to me.
• Evri’s driver stole the parcel. Evri accepted liability and offered me a £25 refund.
• Amazon said, “Talk to the seller – we’re not responsible.”
• Punch Technology said, “You didn’t ask clearly enough for our return option – we won’t take responsibility.”
• ProtectYourBubble said, “Our insurance only starts AFTER the manufacturer warranty – and by the way, theft isn’t covered anyway.”
• Tesco Insurance said, “Since the item wasn’t stolen from your home, you’re not covered.”

So here I am – the customer who bought all the right warranties, followed all the right procedures, and is now being accused of insurance fraud for simply trying to understand who is actually responsible.

Let this be a warning:
• When things go wrong, these big names will quietly step away, find technicalities to avoid liability, and even insult you if you insist on your rights.
• Behind these brand names are disconnected departments, outsourced support, and zero accountability.

All I ask is this:

One of you – Amazon, Evri, Punch Technology, ProtectYourBubble, or Tesco – take responsibility and stop passing the buck.

Whether you help or not, this update will appear under every relevant review I’ve left, so others can learn from my experience.

So, for the longest time, I decided to finally invest into a pc, prebuilt of course being my first one, so I went to other sites to compare in comparison, eventually I stumbled on this website after a fair few days of researching

In comparison they offered great specs at a reasonable price to. As I compared with the other sites, the budget I set aside, I wasn’t going to get a better deal for the specs I was after for the price I was paying

I ordered standard delivery to so I had to wait a while, I saw a review on here that their pc arrived before their delivery said it was shipped I think? so just to be sure, I messaged them. The staff got back to me about my order, as I know it was going to be a while, (Oliver) was great, he reassured me about it all

Few days after it arrived, the pc was packed very well all in all, it runs amazingly with my games and I can honestly say I’m in love with it, I’m highly satisfied with the purchase and I’ll definitely be coming back at somepoint

For anyone looking to buy a prebuilt gaming pc. I highly recommend it, some people had an issue with them because of ebuyer? I’d come straight to the website itself if anything.

I was unable to determine the specific firmware update required for my motherboard. Jonathon ably identified and supported the firmware flash remotely resolving the issue seamlessly. Thank you Jonathon for such great support!

Brilliant company to deal with. Bought two full PC builds in 2023, and they still look after me over two years later, recently with bios updates. Highly rate them. And will buy from them in the future too. Shout out to Jonathan in support.

Absolutely amazing people! so helpful! these are people who really do go the extra mile. Pete was so incredibly helpful to me with a difficult ram issue i was having. he helped me through the whole process as id never done anything like this before and was very nervous about messing around inside my machine. Pete very kindly went the extra mile for me and stayed on the phone to actually guide me through the process. Thankyou so much again Pete!!!

I needed help with a driver that needed to be installed on the computer I bought from PUNCH TECHNOLOGY and the man that I got was so helpful and patient with me he spent about half an hour with me first class after sales will definitely recommend them.

Poor quality build! Go somewhere else! And make sure when you go to other website i.e. Amazon, the PC will not coming from this company.

Bought a PC from these guys about 3 months ago. Arrived with only half of the advertised RGB fans installed, so informed them, sent it back as requested. Fans were installed.

There are 2 usb connections on top of the case, 1 usb 3, the other usb 2. Not tried them until today (silly me), only to find out that the usb 2 port dosent work. Obvs im not going to sent it all the way back to Liverpool for that. But it just goes to show that their build quality/quality control, is absolute pants.

Oh, and if you are buying this from Amazon, like I did, be aware that the images on Amazon are not representative of the machine that you will get. I told them about this just after receiving mine, but they remain unchanged. Would I buy from Punch Technology again....NOOOOO!

Puch technology say that they don't currently sell on Amazon, however, when I purchased the pc you did.So here's the purchase date order number and purchase price.
Order Placed: 26 October 2024
Amazon.co.uk order number: 203-2525120-8161138
Order Total: £1,699.99

So yes, I have got the correct supplier. I believe you were formerly Fierce pc. Btw. I've been reading a few other reviews, and there seems to be a bit of a theme developing. Punch technology have denied they don't CURRENTLY sell on Amazon, which may be true now, but certainly wasn't the case when I bought mine. And another review where they say they don't sell on ebuyer. I have ha this denial tactic before, when I bought an electrical appliance from a well known supplier. Who then said on this site, that they think I was another competitor trying
To highjack their business So the trust pilot tem deleted my review I bet now I've proved it was from Punch Technology. I won't get a second reply. We shall see.

They state that custom PCs will be built within 7-10 days and delivered one day later. I've now been waiting 13 working days and there's been no update from them on the delay. I logged into my account to see I'm still no. 27 in the queue waiting for build. I checked 4 days ago and I was no. 31 in the queue. I'm clearly not getting this computer any time soon. I would go elsewhere if you want on time delivery.

Ordered a computer from eBuyer, didn't realise it was actually from Punch Techology.

I received a lower spec CPU so I don't think this company can be trusted.

When I asked eBuyer they said I only had seven days to tell them.

I've been straight up lied to. Tried to be coerced into paying much higher prices for products available in other places in exchange for possibility of refund (sounds as ridiculous as it was). If I would have more free time I would escalate this issue to appropriate institutions. And it took ~6 months to resolve RMA

Order was delivered promptly, quality of the item was top-tier and whoever did the cable management is an absolute artist. Price unmatched. Forget wherever else you've looked into. This is the one

My computer is now 4.5 years old and still performs like a new machine. This said, I decided to get a second 4K monitor and I doubted the graphics card I had would be suitable. I spoke with Jonathan in tech support to get some advice. I have spoken with Jonathan before so I knew I was in good hands. He checked my system build and confirmed that the graphics card would need upgrading. He recommended a suitable card based on my requirements and even gave some guidance on the installation process. The card arrived the following day and was installed, drivers updated and up and running within 30 minutes.
The sales service and guidance when I first bought the computer, and the aftersales and tech support since is nothing short of excellent! I cannot recommend them enough.
Thank you all.

Good service with knowledge of computers every came as described.

Fantastic service. Delivered in great time and operates as you would expect. Would highly recommend this company

After ordering about 20 computers over a year or so, this will certainly be the last. Terrible service and delays. Just Got 2 machines which are lemmons and are wasting our time.

i configured the specs on their prebuilts to choose a tier down from some of the pre-set items to fit my budget.
like most people, i was too excited when i ordered so went ahead without asking anyone. then i received some suggestions from friends that i should've chosen a cheaper item so i can put some of the budget into another part that would be a bit higher. i was not expecting anything when i decided to ring them -- But Sion accommodated the change. i wouldn't go into details, but lets just say that As a customer, i felt the importance they gave to my decision. clearly for me, it felt that ive got the bang for the buck going with punch tech with how they considered the request and not be like, "you already ordered, no more changing" attitude.

To offset the price (since i went with finance and would be a hassle to get a refund) Sion suggested some stuff that I think costs more in terms of value to the part i exchanged, i just thought ok, ill leav it to him anyway if they think its not an equivalent exchange then theyd surely call me and revert back. When i received the PC, it was exactly as Sion said it would be. I know the PC gets into a QC/QA somehow so i know its not a mistake. so thanks Sion and Punch!

Now, please dont think im reviewing because of that, even without the extra value i want to say I am very pleased with the pc they built for me. all the best to the company and hope to get the next build with you again.