Punch Technology Avis 

Great until things go wrong! Called for assistance with a faulty motherboard. Was advised over the phone that it would be repaired under warranty, so packed the board, and shipped it back at my expense. Took a week for them to acknowledge the delivery, then after this time they then informed me that it wasn't under warranty and sorry but they made a mistake. Total waste of my time and money...

My order arrived promptly and very well packaged. Customer service is excellent, highly recommended.

Shocking. Ordered £3500 pc with express build 3-5 working days. Not heard anything, so I emailed asking about update. They replied “it’s only day 3 we will update when we start”.
On day 5 (!!!) still no contact I called to ask about it. Been told they apparently just ordered motherboard because they haven’t even looked (!!!) at my order yet and possibly will build next day and should be shipped mid week. It is now Wednesday afternoon, I still haven’t heard if they even STARTED to work on it. Customer service on the phone was terrible, didn’t care at all, no explanation of why they being late and that “best they can do is refund the express build” but so far I got nothing.
If I ever get my order (which I highly doubt now), I will update the review considering the product.
UPDATE:
I was contacted by Maria on that day. She explained that there was few parts that they had to order and this is why it was late. It was build same day and to my surprise delivered next day of which also I got email about so I knew when to expect it. It came very well packaged and runs amazing. Overall I am happy with it now, it’s good to know they do actually care about the customers.

I have been a customer of Punch for a number of years and rely on their expertise for building my PCs. Also, I know I can get support if I encounter any IT problems.
I feel I can receive personal attention from the team when required.

I know just enough about PCs to make a well-meaning expensive mistake, luckily Jonathan at Punch was there to guide me. He wasn't pushy, in fact he even talked me into downgrading a couple of items on a ready to go configuration to focus more on other elements better suited to my type of work.

It took me a while to decide which computer company to go with as this is a fairly big investment but after much investigation and deliberation I decided on Punch Technology because of the easy to digest information and specifications on their website and following a couple of calls I'd made to their technical team before making my decision, during which they were extremely helpful in determining my needs and what pieces of equipment would suit my needs best.
My order was despatched and delivered withing the timeframe they had originally advised and I was extremely please to see how well packaged the item was on a crated delivery.
Needless to say that when everything was plugged in and running, it all worked like a dream and the time it now takes me to compile and edit a 20 minute 4k video is probably only a 1/10th of the time it was taking me previously.
Based on my experience to date, I would highly recommend Punch Technology and would definitely use them again.

Bought a New PC, had a 'glitch',
and it was quickly rectified.

It now works like a Charm,
i would use this Company again without a doubt.

I was thinking if I should give Punch Technology 4 stars of 5 stars but thought that 4 stars should probably be an injustice to their overall service.
I ordered custom built PC and even before ordering they were great in providing useful advice.
PC was built to my spec and appears to be working great. Packaging was good to protect the PC during transport.
The only "issue" was that it took longer to build then originally advertised. And this would not be a problem if there was any communication from them to advise of the delay and any ETA. At any time. But there was none.
I had to call 3 times. Every time they were very polite and apologetic.
If I could make one suggestion that would be to put a process in place and communicate to the customers if their orders are going to be late.
Thank you very much
Ivan

The computer I ordered from Punch Computers arrived on time and was exactly to my specifications.
It was very well packaged.
It's extremely fast and very quiet.
I would have no hesitation in ordering from Punch Computers again in the future.

I've always found Punch a good company to deal with when ordering you have the options to spec your own machine and then they are happy to advise you on the options you've chosen. They are quick at answering the telephone and offer very good advice

Excellent service was a little unlucky that had to wait for a component a bit too long but is inderstandable

Superbly built machine, with great attention to detail and performing very well. A little more visibilty of progress during the build and some covering documentation with the machine would have been the icing on top. I'm very happy overall, thanks.

The website was easy to navigate with recommendations for particular uses eg gaming,office, studio etc. These could then be easily modified. It would have been useful to have received a progress report giving estimated delivery date

The worst company ever how are they taking 3 weeks to refund me and not replying when I have returned my item what is this terrible customer service. If I don’t get a reply back soon I will have to report this to my bank and get my money back some how

Rated 3 as expected product next day but took a few. All fine and good value otherwise.

Great quality components and build. 'Carlsberg' builder. This is how every business should be - professional and delivers results.

Had the most frustrating experience trying to get my laptop fixed. Customer care isn't the best

Great price, customisable to just what you want, and quality product, long warranty. Handy and informative You Tube videos to help set up.Very pleased with overall experience.

Everything perfect...