Pure Beauty Avis 

504
TrustScore 4.5 sur 5

4,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Good products with great discounts, very competitive prices out of all other retailers. Love the different discounts available on really good products. Easy to use and order on their website. Notifica... Voir plus

Noté 2 sur 5 étoiles

Placed an order for first time this morning. Registered for 20% off first order, said it registered then at payment no discount applied! Tried to email them multiple times but get -Sorry, we were... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Ordered for the first time from this company. Medik8 prices were by far the most competitive online and the delivery was quick. All products arrived well packaged. Will definitely be ordering from her... Voir plus

Noté 5 sur 5 étoiles

I've used Pure Beauty for very many years for my Dermalogica products. The prices are excellent and despatch is always swift. Highly recommend

À propos de l'entreprise

  1. Institut de beauté
  2. Fournisseur de produits de beauté
  3. Magasin de produits capillaires
  4. Boutique de santé et beauté
  5. Clinique dermatologique

Écrit par l'entreprise

We are a small family run Beauty Salon from Lichfield in the Midlands and we have been selling Professionally Recommended Beauty Products Online in the UK for nearly 20 years. Our brands include some of the most popular, well known and well resepcted skincare and hair care products in the UK. These include Dermalogica, Elemis, Medik8, SkinCeuticals, Olpalex, L'Oreal, Color Wow and many, many more besides. We are a small business and we are very proud to be so and the comes with it's stregnths and weaknesses but we have a strong and loyal customer base and we always try and do our very best for all of our customers. We hand pick and pack all of our customers' orders, we do it from our Salon in Lichfield and we process and send orders as quickly as we can but we are not a multi-national business and we will never deliver your items the same day. What we will do is appreciate each and every customer and each and every order they choose to place with us.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

504 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 88 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(504)

205 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 2 sur 5 étoiles

Placed an order for first time this…

Placed an order for first time this morning. Registered for 20% off first order, said it registered then at payment no discount applied! Tried to email them multiple times but get -Sorry, we were unable to deliver your message to the following address.

shop@pure-beauty ( cant add rest of email due to trust pilot rules)
550: Message rejected due to user rules.

How are you meant to email them to query issue!?

7 août 2026
Avis spontané
Logo de Pure Beauty

Réponse de Pure Beauty

Thanks for the review.

I am afraid that because you sent 7 emails regarding this issue our spam server thought you were spamming us. Never the less I picked them all up and responded an hour ago. I have posted the email response below:

"Jody,

As Medik8 is on Special Offer at 20% Off I am afraid that no discount code will work to further reduce the price but please keep the discount code you have as it will be valid for many years to come."

Noté 5 sur 5 étoiles

I love Dermalogica Active Moist from Pure Beauty

I love Dermalogica Active Moist and I buy it from Pure Beauty because I can be sure it is the real thing , a quality product, in excellent condition, at a great percentage discounted price, delivered on time. I am so confident in this company that I have recommended Pure Beauty to both friends and family

22 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

New supplier of Dermalogica products.…

Have been using Dermalogica products for 20 years but my supplier has recently closed. First time ordering from Pure Beauty and delighted with result. Easy to order and goods arrived very quickly in good order. Hopefully, the start of a long relationship.

22 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Very Impressed

2nd order and was another great experience. Competitive pricing and fast delivery. Loved the extra trial size of another product in my first order and I’ve now ordered that product too. Will definitely shop again.

14 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Just found this company

Just found this company , very happy with the service I have received, ordered 3 times , receive confirmation straight after ordering! Update and dispatched almost immediately!
Would definitely recommend

18 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Ordered the wrong product for my sister…

Ordered the wrong product for my sister now they won’t refund me my money, looks like I’m out $60 saying items on sale are not refundable. It wasn’t on sale when I purchased it. Crooks SMH

2 juillet 2026
Avis spontané
Logo de Pure Beauty

Réponse de Pure Beauty

I don't think this is for us. We are UK based and not only do we not sell to the US (I presume) but we cannot legally.

I am going to ask for more information and I hope you can give me the website address for the company you purchased from so I can chase them down.

Noté 3 sur 5 étoiles

I placed an order on 2/7/26 I had to…

I placed an order on 2/7/26 I had to contact them on 7th to chase order was told out of stock but would upgrade order ASAP. It was delivered on 9/7/27 but was wrong I ordered a 100ml received 75ml but still charged for 100ml, was told could send it back for refund or put points on my account which is no help to me. Should have contacted me to say it was out of stock and I would have asked for a refund.

9 juillet 2026
Avis spontané
Logo de Pure Beauty

Réponse de Pure Beauty

15/07/2026:
Thanks for the information. I have no found your order and I am looking into it.

11/07/2026:
I'm really very sorry that we made a mistake on your order. If you could provide me with your order number I will look into this and get it resolved as soon as possible.

Noté 5 sur 5 étoiles

Excellent service

I’ve been purchasing Dermalogica products from Pure Beauty for years. Excellent service, delivery and rewards. Discount codes each month. Very happy customer.

9 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

A purely beautiful experience

This was the first time that I have ordered from Pure Beauty and did so based on the excellent price point. My items were dispatched and delivered within expected timescales and were well packaged. I have now started using my Medik8 moisturiser and very pleased with the product having changed from another pro collagen product based on price. Thank you Pure Beauty

6 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Shocking company

Shocking company! Item arrived damaged and company disagreed and refused to refund me. As you can see from previous comments by owner on other reviews he is rude and lacks any type customer service experience. Don’t forget its ’family Run’, this does not make this ok. The directors last company was dissolved, which speaks volumes. I will not purchase from them again and will tell my friends and family!

25 juin 2026
Avis spontané
Logo de Pure Beauty

Réponse de Pure Beauty

08/07/2026:
No further information has been provided by the reviewer and I have asked trustpilot to remove it - but they won't. They do not remove reviews of one company when posted on another company's profile. This would break their business model.

This is how the world of reviews works.

05/07/2026:
I have asked for further information. No order number provided so I cannot tell if this is a genuine review or about another company. I will update this reply once I have further information.

I do take exception to "being rude".

I try to be fair. There are some bad reviews from customers on here which are genuine - we are not perfect. Then there are a lot of people who use reviews or the threat of reviews to defraud some businesses. It is standard practice I'm afraid and I am not the kind of person who will accept that. I believe in honesty and fairness.

We are a family run business and I point this our because the larger mainly US companies who have billions just do not need to or want to have a public discussion and just always give in. They can afford to we cannot.

I am not rude but I am straightforward and I understand that some people do not like that.

If you have a genuine review of something we did which was wrong or just bad service then I will take it on the chin. If you want to use reviews to try and damage our reputation or even defraud us that I will not accept.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus