Pure Beauty Avis 

504
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Good products with great discounts, very competitive prices out of all other retailers. Love the different discounts available on really good products. Easy to use and order on their website. Notifica... Voir plus

Noté 2 sur 5 étoiles

Placed an order for first time this morning. Registered for 20% off first order, said it registered then at payment no discount applied! Tried to email them multiple times but get -Sorry, we were... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Ordered for the first time from this company. Medik8 prices were by far the most competitive online and the delivery was quick. All products arrived well packaged. Will definitely be ordering from her... Voir plus

Noté 5 sur 5 étoiles

I've used Pure Beauty for very many years for my Dermalogica products. The prices are excellent and despatch is always swift. Highly recommend

À propos de l'entreprise

  1. Institut de beauté
  2. Fournisseur de produits de beauté
  3. Magasin de produits capillaires
  4. Boutique de santé et beauté
  5. Clinique dermatologique

Écrit par l'entreprise

We are a small family run Beauty Salon from Lichfield in the Midlands and we have been selling Professionally Recommended Beauty Products Online in the UK for nearly 20 years. Our brands include some of the most popular, well known and well resepcted skincare and hair care products in the UK. These include Dermalogica, Elemis, Medik8, SkinCeuticals, Olpalex, L'Oreal, Color Wow and many, many more besides. We are a small business and we are very proud to be so and the comes with it's stregnths and weaknesses but we have a strong and loyal customer base and we always try and do our very best for all of our customers. We hand pick and pack all of our customers' orders, we do it from our Salon in Lichfield and we process and send orders as quickly as we can but we are not a multi-national business and we will never deliver your items the same day. What we will do is appreciate each and every customer and each and every order they choose to place with us.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

504 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 88 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(504)

207 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I ordered Moroccanoil all in one leave…

I ordered Moroccanoil all in one leave in conditioner and Clarifying Shampoo twice and have received a great service each time. The products were well packaged and arrived promptly. Pleased the postage was free and Royal Mail tracking service was used, kept up to date of the items progress and always receive a good service with Royal Mail. Would recommend using Pure Beauty based on my experiences.

25 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

First Order Placed

I placed my first order with Pure Beauty last week, it arrived quickly & as ordered, the customer service department were very helpful & professional when I had a query. Will definitely order again

19 juin 2026
Avis spontané
Noté 4 sur 5 étoiles

The ordering process was easy and Pure…

The ordering process was easy and Pure Beauty offered the most competitive price on the Dermalogica product I was looking for. The delivery took 4 working days and was packaged well. Would recommend.

12 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Great prices Medik8

Was slightly worried when ordering that my Medik8 product wouldn’t be real - especially at the price but it arrived very quickly and after checking the batch code it most definitely is. Don’t hesitate to use - excellent service and really good pricing!!

22 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Always a pleasure to do buisness with

Always a pleasure to do buisness with, as they have good prices, delivery is fast and timely and they keep you fully informed whats happening. Overall customer service is 110%. And the packaging is fully recyclable or compostable,

16 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Really happy with my products and the…

Really happy with my products and the company. Delivery was quick and well packaged. I’d made a mistake on my order but the co were happy to exchange for me and were very helpful. I would recommend them and will reorder

1 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer service

I ordered three Dermalogica products and they were delivered very quickly. Genuine articles at a very competitive price. There was supposed to be a bonus free gift with my order but that didn’t arrive. I emailed back to enquire and was answered the same day with an apology for the error. The missing items came a couple of days later. Excellent customer service. 😊

7 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Consistently high quality service

One of several Dermalogica orders I have completed in the last few months. Having used these products, especially the Age Smart, for several years, I order the same range of items because they suit my skin well and are good value for money when used in the sparing quantities recommended. Pure Beauty are thoroughly consistent in their quality of service: great communication throughout; reliable delivery; sturdy and sustainable packaging (all parts are recyclable … my compost deals well with the cellulose packaging beads). I can thoroughly recommend both Dermalogica and Pure Beauty salon.

11 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent service and good products

I have been buying Dermalogica products from Pure Beauty for nearly 15 years. I love the products because they are suitable for my skin. Buying from Pure Beauty has been easy, excellent service and prompt delivery. Even when they expected to be a delay, I was informed accordingly. I especially like the free samples and bonus point.

1 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

I do not recommend! Avoid terrible customer services/ delivery very poor

I ordered an item from this company and it took weeks to arrive. When it finally showed up, it was completely damaged. To make matters worse, customer service is refusing to replace the item or offer a solution. Their customer support is non-existent and completely unprofessional. Save your money and shop elsewhere—I will never order from them again.
I wish I had viewed the reviews first, as there seems to be a common theme! They take your money and then offer no solution. On each review the response from the company is very questionable they state they never brought the item?!

6 juin 2026
Avis spontané
Logo de Pure Beauty

Réponse de Pure Beauty

07/06/2026:
The reviewer has responded. The order number they have provided was for a customer who does have have this reviewers name, telephone number or email address. I cannot search for Jones on our database as it is too popular. I have searched for the email address provided and for the mobile telephone number provided and neither exist in our customer database therefore I am able to say categorically that this is a review about another company or a malicious review.

I have flagged this review for removal by Trust Pilot but I suspect that they will not remove it. It is not in their interest to do so and their policy states that even if it is not about us they will not remove it. Great aren't they? Does it make you trust their review system?

06/06/2026:
Not sure about this one. They have provided an order number of 2. This might be a legitimate review I do not know. I have asked for an order number so that I can look into it.

If you could reply with your order number and the website you ordered from that would be helpful.

Noté 1 sur 5 étoiles

I ordered 5 long lasting green eye…

I ordered 5 long lasting green eye pencils on April 13th & after giving me 2 arrival dates the last one today , saying it has arrived but it hasn’t I’m really disappointed you have the money for them nearly. 2 &1/2 mouths & they still haven’t arrived.

13 avril 2026
Avis spontané
Logo de Pure Beauty

Réponse de Pure Beauty

Super! Another review from someone who has not purchased from us.

1. 204 5183329 1321148 is not one of our order numbers.
2. We do not sell Green Eye Pencils.
3. We have 4 customers with your surname none of which is you.

It would be helpful to me and our little business if you could update your review with the name of the business you ordered from or even better the website address.

I'm not even going to ask for this to be removed. I think this again highlights the utter worthlessness of trust pilot and the way it operates: anyone can say anything about any business without recourse to checks or validation.

Trust Pilot is pointless.

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