Pure Leisure Avis 

65
•
TrustScore 4 sur 5

4,1

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Noté 5 sur 5 étoiles

Thanks so much for accommodating us. Rob special thanks to you for your help. Perfect spot with great accommodation. Staff really helpful. Would love to stay again .

L'entreprise a répondu

Noté 5 sur 5 étoiles

We stayed at Loch Ness Highland Resort with our campervan and really enjoyed our stay. The site is huge, with plenty of space, and the showers and toilets we used were lovely and clean. It’s a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

What can I say.... Absolutely stunning, we found you by chance after booking a Jacobite cruise trip for my children, but we will not forget you, on day one we decided we have to come back for long... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Filthy showers, staff look sooooo miserable.after looking at the other reviews it would seem this place is going downhill fast. Looking at the pure leisure main page there reviews are terrible, people... Voir plus

À propos de l'entreprise

  1. Vacances & voyages

Informations provenant de diverses sources externes

Discover the best of England with our holiday parks in the Lake District, Lancashire, Lincolnshire, Cambridgeshire, Northampton & East Yorkshire.


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4,1

Bien

TrustScore 4 sur 5

65 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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4,1

Tous les avis

(65)

22 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Fellend - Best Decision Ever.

Both my wife and I (in our 50s) were considering purchasing a static caravan and reviewing our options for 2026 and on the recommendation of some friends we visited Fellend (Pure Leisure) first (and last). What can I say, we fell (no pun intended) in love with Fellend, it wasn't too big, yet had all the amenities we wanted (bar, restaurant, amusements, indoor play area, gym and swimming pool) also you have the nature reserve over the road (2.5 kilometre walk around) the whole site has a community feel to it, the staff are amazing and tentative (nothing is too much trouble) Sophie and Zoe in sales were amazing, no hard sell just catered to our personnel preferences. Found the perfect caravan which was then placed in the perfect tranquil location. I am not easily pleased but I can say this is most by far the easiest decision we have ever made. We cannot wait to get to the site every week and it is a burden going home. We cannot praise the staff, location and the overall site conditions and amenities enough.

14 décembre 2025
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Réponse de Pure Leisure

Thank you so much for taking the time to share such a wonderful review. We’re absolutely delighted that Fellend felt like the right choice for you both, and that Sophie, Zoe and the wider team helped make the experience so enjoyable and stress-free. It’s lovely to hear how much you appreciate the community feel, amenities and tranquil setting. We’re thrilled to welcome you to the Fellend family and look forward to seeing you make memories with us.

Noté 5 sur 5 étoiles

Bridlington Links. The perfect location!…

Bridlington Links is a beautiful lodge park set in perfect surroundings.
Ideal for all ages with nearby attractions, Bondville, Sewerby Hall and Zoo within easy walking distance.
The golf course boasts eighteen holes of the most stunning scenery, and the driving range run by pro Alex , provides the perfect opportunity for everyone to learn and enjoy golf.
Only a short distance from your lodge door, delivers the best of both woodland and sea views, with deer frequent visitors to the park.
The clubhouse and restaurant offer friendly service and freshly cooked meals served with the most spectacular backdrop overlooking the golf course and sea.
We are looking forward to making many happy memories in our stunning new lodge.

19 septembre 2025
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Réponse de Pure Leisure

Thank you for leaving us such a glowing review Marie!
We can't wait for you to make the most of your Holiday Lodge. Wishing you many happy years with us at Pure Leisure. Best wishes, Customer Care Team.

Noté 5 sur 5 étoiles

I had a great stay at South Lakeland…

I had a great stay at South Lakeland Leisure Village with pure leisure. 5 nights in a gold lodge, staff were all friendly, loads to do in the local area and really lovely restaurant on site!

6 octobre 2025
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Réponse de Pure Leisure

Hi Sarah,
Thank you for leaving us a 5-star review. We are so glad that you had a great stay with us and loved the location and restaurant. We hope to see you again soon. Kind regards, Customer Care Team

Noté 1 sur 5 étoiles

Awful customer service

Four weeks, numorous emails and phone calls to get our £100 security deposit back. Was told it had been paid twice before they finally manged to send the payment on the third attempt!! Awful customer service.

27 août 2025
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Réponse de Pure Leisure

Thank you for your feedback, and we’re truly sorry for the delay you experienced in receiving your security deposit refund. We completely understand how frustrating this must have been for you.
After investigation we have been informed that this issue has been resolved and our park team has been in contact with yourself.

Thank you for your patience and understanding, and we do hope we can welcome you back in the future for a much smoother experience.

Best regards,
Customer Care Team.

Noté 1 sur 5 étoiles

Good luck getting your deposit back

If you want to book to stay in a lodge for a week be prepared to have to continually chase to get your £100 deposit refunded. We must have chased them 6 times for the security deposit to be returned and took pretty much a month. An absolute joke and I wont be staying with them again!

2 août 2025
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Réponse de Pure Leisure

Hello Lee,

We’ve shared this before on earlier review, but we didn’t want to miss the chance to respond to this review as well.

Thank you for your feedback, and we’re truly sorry for the delay you experienced in receiving your security deposit refund. We completely understand how frustrating this must have been for you.

After investigation we have been informed that this issue has been resolved and our park team has been in contact with yourself.

Thank you for your patience and understanding, and we do hope we can welcome you back in the future for a much smoother experience.

Best regards,
Customer Care Team.

Noté 1 sur 5 étoiles

Jacket never too be seen

Absolutely beautiful place
My only issue was I left a jacket,the staff where very helpful,so i thought. They would send it back to me recorded delivery and take the money out of my deposit.this was 28th July. No jacket received. The said receptionist has apparently left and no receipt was collected by her, the manager basically told me,not there responsibly. After 12 times calling,no one rang me back. Absolutely disgusting,we have spent thousands of pounds at this resort, and they can't even be bothered to sort out,the smallest thing

28 juillet 2025
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Noté 1 sur 5 étoiles

Due to family emergency had to cancel…

Due to family emergency had to cancel the visit and reached out the team for a refund 2 weeks before arrival. Apparently its a 60! days no refund policy. Its a shame for places like this

12 juillet 2025
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Noté 1 sur 5 étoiles

Sadly the customer experience with Pure…

Sadly the customer experience with Pure Leisure had been a further disappointment. We reached out to customer service over 2 weeks ago and we have yet to receive an acknowledgement or response. Sadly this has compounded our thoughts of the value for money, values and commitment to customer experience from Pure Leisure.

I'd certainly recommend exploring alternatives to Pure Leisure if you are looking for park ownership.

9 mars 2025
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Réponse de Pure Leisure

Hi Hannah,

Thank you for taking the time to leave a review and for providing us further information.

Our customer service team have checked and can't find any correspondence from yourself with the details you have provided here.

Please could you forward your complaint to customer.relations@pureleisuregroup.com and they will assist you from there.

Noté 1 sur 5 étoiles

Disappointing experience

Disappointing experience
We decided to have a relaxing few days at fell end.
Sadly the experience was disappointing and stressful.
We didn't realise that pure leisure do take group bookings which made the experience far from a relaxing experience.
The park facilities were dirty and far from expectations.
We had previously stayed at the park some years ago. But sadly the park standards are very poor now.
We don't have any plans to repeat the experience after deciding to end our visit early.

6 septembre 2024
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Réponse de Pure Leisure

Thank you for sharing your feedback. We take all feedback seriously and will be reviewing your comments to improve the park for future guests. We hope you'll consider giving us another chance in the future.

Noté 5 sur 5 étoiles

Cockerham sands is a lovely quiet tranquil place…

Cockerham sands is a lovely quiet very peaceful holiday park. The caravan was spotless. The staff were lovely and a credit to the park. The Sunday dinner was one of the best I’ve had and the plate was overflowing. There’s nothing around the park but within a hours drive there’s Blackpool, Morecambe and fleetwood. We would definately go again. We could take our dog in the pub as well, most places won’t let you do that. We really can’t fault it. The pool looked very nice but we didn’t go in. We had a very lovely peaceful holiday

11 septembre 2024
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Réponse de Pure Leisure


Thank you for your wonderful review! We're so glad you enjoyed the peaceful atmosphere, spotless caravan, and delicious Sunday dinner. It’s great to hear that the staff made your stay even better and that you appreciated the dog-friendly pub. We’d love to welcome you back for another relaxing holiday!

Noté 4 sur 5 étoiles

Friends get together

Lovely spacious and clean caravans. The dog friendly one was excellent. Nice walks along the coast. Welcoming reception and bar staff. Well kept site and pool.

12 juillet 2024
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Réponse de Pure Leisure

Thank you for your great review! We're so glad you enjoyed the spacious, clean caravans and the dog-friendly option. It’s wonderful to hear you had a great time exploring the coast and found the staff welcoming. We hope to welcome you back again soon!

Noté 5 sur 5 étoiles

It's our secret escape

We were looking in particular for peace and quiet ...WE GOT IT ...though it looked as if the site was well catered for children ,if you go during term time like we do it's lovely The warden is so very helpful and friendly we had a slight problem and it was fixed quicker than immediately! The staff all around the site are friendly and welcoming ..so much so we have taken advantage of our new retirement and visited 3 times during this year 2024 and have no qualms about going more during 2025 .Caravans cater for everything they are warm clean and comfortable, even have free WiFi...all on all it's brilliant Thankyou

15 septembre 2024
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Réponse de Pure Leisure

Thank you for your wonderful review! We’re so happy to hear you’ve enjoyed the peace and quiet, as well as the friendly, helpful staff. It’s great to know that the caravans and amenities have met your needs. We look forward to welcoming you back many more times during 2025 and beyond!

Noté 4 sur 5 étoiles

Family fun at Cockerham Sands

Great caravans, good value for money, lovely scenery, small onsite shop, amenities. Great place to relax and enjoy walks. Close to Garstang and Lancaster. Good for families.

2 septembre 2024
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Réponse de Pure Leisure

Thank you for your great review! We're so glad you enjoyed the caravans, scenery, and nearby walks. It’s wonderful to hear that the location was perfect for relaxation and exploring. We hope to welcome you and your family back soon!

Noté 5 sur 5 étoiles

Lovely stay

We have stayed at your caravan park a few times now for my youngest sons birthdays and have always loved our experience there unfortunately this time the weather was not on our side. However food was amazing and staff friendly as always. Caravan itself was extremely comfortable like a home from home. Thank you.

26 août 2024
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Réponse de Pure Leisure

Thank you for your continued loyalty and kind words! We're so glad to hear you’ve had great experiences with us in the past, and we appreciate your positive feedback about the food, staff, and comfort of the caravan. We hope the weather is better for your next visit!

Noté 5 sur 5 étoiles

we had a few small niggles on arrival…

we had a few small niggles on arrival but the staff sorted them out with a friendly efficient manner a special thankyou to chris the van was very clean and fully equipped the club serves good food and drink with friendly staff the site is in a lovely location and clean and tidy will be back

4 septembre 2024
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Réponse de Pure Leisure


Thank you for your great review! We’re glad the staff, especially Chris, could sort out the niggles for you, and that you enjoyed the van, food, and location. We look forward to welcoming you back for another enjoyable stay!

Noté 5 sur 5 étoiles

We had a fantastic time at cockerham…

We had a fantastic time at cockerham sands caravan site, the whole place is so clean snd tidy, the staff are incredible, the pub was really nice and the food was delicious. We've stayed many times at cockerham as we enjoy it so much.

4 septembre 2024
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Réponse de Pure Leisure

Thank you for your lovely review! We're thrilled to hear you had a fantastic time at Cockerham Sands and that you continue to enjoy your visits. We truly appreciate your kind words about the staff, cleanliness, and food, and we can't wait to welcome you back again soon!

Noté 5 sur 5 étoiles

Cockerham Sands

We had a great week at Cockerham Sands, was an absolute bargain considering was the 1st week of the summer holidays so have to admit wasn't expecting much, just booked as a base! We booked a platinum 3 bedroom caravan which was spotless very spacious and modern and had everything we needed. The park itself and the pool area were absolutely spotless and the outdoor pool was brilliant for the kids and was plenty warm enough for adults too! Majority of the park are owned caravans but every one was very friendly and we felt very welcome, food in the bar was OK for the price and drinks etc well priced, the park is in the middle of nowhere as previous reviews suggested so you would definitely need a car to stay here, Lancaster and Morecambe 20/30 mins away with plenty to do, wifi throughout with seperate wifi per caravan, definitely
needed as had no mobile reception all week, would definitely return!

22 juillet 2024
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Réponse de Pure Leisure

Thank you for your fantastic review! We're so glad you had a great week at Cockerham Sands and were pleasantly surprised by the caravan, the park, and the facilities. We appreciate your feedback and are happy to hear you felt welcome and enjoyed your stay. We’d love to welcome you back anytime!

Noté 5 sur 5 étoiles

Really nice caravan holiday nice little…

Really nice caravan holiday nice little area for kids to play. Pool looked nice but was too cold at time. Near to Blackpool for nice day out.

19 août 2024
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Réponse de Pure Leisure


Thank you for your review! We're glad you enjoyed your caravan holiday and the kids' play area. We appreciate your feedback about the pool temperature and will take it into consideration. We hope you had a great time in Blackpool and look forward to welcoming you back!

Noté 4 sur 5 étoiles

Our seasonal touring oasis

Have a seasonal tourer at Fell End, it's our first season and my family and I really enjoy where we are. The bar and cafe are good value for money and the swimming pool is a great addition. The location is perfect. Fell End nature reserve is just behind us & belongs to the park- it could be a million miles from anywhere its so relaxing and secluded. Your within a good dog walking distance of Arnside, Silverdale and the coast. We love our little oasis of calm, can't understand some of the poor reviews.

19 juillet 2024
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Réponse de Pure Leisure

Thank you for your lovely review! We're so happy to hear that you and your family are enjoying your time at Fell End and making the most of the location and facilities. It sounds like you've found your perfect peaceful spot! We appreciate your feedback and hope you continue to enjoy your oasis of calm!

Noté 1 sur 5 étoiles

The park is in n

The park is in n
ice setting.
The facilities leave much to be desired. The pure liesure group seems uninterested in cutomers family holiday... pure liesure managers have terrible attitude and another money grabbing cartel best avoided

25 juillet 2024
Avis spontané

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