Thanks so much for accommodating us. Rob special thanks to you for your help. Perfect spot with great accommodation. Staff really helpful. Would love to stay again .
L'entreprise a répondu
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We stayed at Loch Ness Highland Resort with our campervan and really enjoyed our stay. The site is huge, with plenty of space, and the showers and toilets we used were lovely and clean. It’s a... Voir plus
L'entreprise a répondu
What can I say.... Absolutely stunning, we found you by chance after booking a Jacobite cruise trip for my children, but we will not forget you, on day one we decided we have to come back for long... Voir plus
L'entreprise a répondu
Filthy showers, staff look sooooo miserable.after looking at the other reviews it would seem this place is going downhill fast. Looking at the pure leisure main page there reviews are terrible, people... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Discover the best of England with our holiday parks in the Lake District, Lancashire, Lincolnshire, Cambridgeshire, Northampton & East Yorkshire.
Coordonnées de contact
Royaume-Uni
- www.pure-leisure.co.uk
4,1
Bien
65 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Absolutely shocking customer service
Absolutely shocking customer service. Booked a weekend away in good faith for pur anniversary pre covid with cancellation fee on top in case there was any issues. The holiday was cancelled due to covid so we got a credit note. When the park reopened I tried to rebook with my credit note and they tried charging an extra £100 on top of an already expensive lodge. I told them we cant afford that and they said to contact customer relations who have said we have to just re book and can't get a refund!? Either they should grant the original price or stop withholding our money which is very unfair especially at the moment when everyone is struggling to get by as it is due to covid.
2 mars 2021
Avis spontané
THIS COMPANY OUGHT TO BE ASHAMED OF…
THIS COMPANY OUGHT TO BE ASHAMED OF THEMSELVES! HOLDING BACK CUSTOMERS MONEY WHEN THEY HAVE CANCELLATION COVER THEN IMPLEMTEMENTING THEIR OWN T&C'S SUGGESTING THAT BECAUSE THEY HAVE CLOSED AND THIS IS UNTIL JUNE, BECAUSE MY BOOKING WAS FOR EASTER THAT I ONLY GET 20% OF MY TOTAL HOLIDAY COST BACK! CANCELLATION COVER IS IN PLACE IF I CANCEL MY HOLIDAY, FELL END HAVE CANCELLED MY HOLIDAY AND AS ADVISED I DO NOT HAVE ANY OTHER DATES WITHIN 12 MONTHS I CAN ATTEND DUE TO OTHER HOLIDAY COMMITMENTS FOR EASTER 2021! PLEASE BE CAREFUL BOOKING ANYTHING WITH THIS COMPANY, I WILL BE CONTACTING MY CREDIT CARD PROVIDER & THE OMBUDSMAN ABOUT THIS - WE ARE ALL STRUGGLING AS PER THIS SITUATION BUT DO NOT APPRECIATE MY MONEY BEING HELD BACK WHEN I HAVE A YOUNG FAMILY TO FEED AND NO INCOME!
23 mars 2020
Avis spontané
**Buyer Beware**
**Buyer Beware**
We bought a static caravan with this Company in Dec 2016 on their Silverhill Holiday Park.
Following severe drainage problems in Nov 2017 which left us with raw sewage both inside & outside our caravan we contacted their Customer Service department raising our issues. Emails, & signed for letters were ignored by the Company, until some 10 months later following the intervention of National Association of Caravan Owners (NACO).
Further issues, including further drainage problems arose following - and yet again the Company chose to ignore our communications and concerns. Subsequently we are no longer Customers of this Company.
The first problem & their lack of interest was bad enough, but the continuation of their appalling Customer Service just goes to prove that this is a Company
that will take your money - and then has absolutely no regard for its Customers.
28 novembre 2019
Avis spontané
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