If it were possible to give 0 stars I would. It is absolutely amazing that this company remains in business! My internet goes out 1-2 times a week and most recently has been out for 3 days. I’ve been... Voir plus
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Lisez les avis des autres
The customer services isn’t just bad, it’s almost nonexistent. There’s no phone number to call (at least not one I’ve been able to find), you can only submit a ticket or send an email if you’re having... Voir plus
Used Pure for number of years after problems with KComm. Called Paul about upgrading our existing package - very efficient & prompt. Only minor criticism - as a long-term customer - would have been... Voir plus
L'entreprise a répondu
I was slightly worried about going with a broadband company who I hadn't heard of, but where we live we don't have the option of one of the well known brands. But I've been fairly happy after 2 years... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Pure Broadband
Écrit par l'entreprise
Pure Broadband are Yorkshire based Internet Service Provider who have been delivering broadband solutions since 2009.
We've worked hard to deliver exactly what a customer needs from a broadband service. Fast and reliable broadband at great prices with a fantastic team ready to support you when you need us.
We've built our business on satisfying our customers, all whilst saving them money on their fourth utility.
We are growing rapidly as a cost effective and trusted choice and now boast over 16,000 customers across the UK.
What makes Pure Broadband different?
Basically better service, higher speeds all at lower prices with none of the gimmicks. The customer is at the heart of what we do and we feel is essential to stand out in the market.
How do I switch to Pure Broadband?
If you're looking to switch broadband provider, but don't know how to go about it or just need a little more information, please give us a call on 01482 77 88 38 or speak to us via live chat at www.purebroadband.net.
We've worked hard to deliver exactly what a customer needs from a broadband service. Fast and reliable broadband at great prices with a fantastic team ready to support you when you need us.
We've built our business on satisfying our customers, all whilst saving them money on their fourth utility.
We are growing rapidly as a cost effective and trusted choice and now boast over 16,000 customers across the UK.
What makes Pure Broadband different?
Basically better service, higher speeds all at lower prices with none of the gimmicks. The customer is at the heart of what we do and we feel is essential to stand out in the market.
How do I switch to Pure Broadband?
If you're looking to switch broadband provider, but don't know how to go about it or just need a little more information, please give us a call on 01482 77 88 38 or speak to us via live chat at www.purebroadband.net.
Coordonnées de contact
Unit 1, Estuary Business Park, Henry Boot Way, HU4 7DY, Hull, Royaume-Uni
- 01482 778838
- support@purebroadband.net
- www.purebroadband.net
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Unteliable service delivery
l contacted the customer service however they do not seems to know what they are doing? l was been toss around and was not connect until after 2weeks after contract and paid pure broadband. l was told l will be contacted base on the bill however no one contact me. l cannot recommend this supplier.
2 novembre 2022
Réponse de Pure Broadband
Hello David,
Thank you for your feedback and we're sorry to hear that this is your experience of us. If you are still experiencing problems with the billing, please do not hesitate to contact us on 01482 77 88 38 and we will happily assist.
We take all feedback seriously and will look into this further and determine what has gone wrong in this instance.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband.
2 great lads came to install…
2 great lads came to install internet…no mess and very polite …explained everything and nothing was to much trouble
31 octobre 2022
Réponse de Pure Broadband
Hello Michelle,
Thank you so much for your feedback and we're glad that the installation went smoothly and the engineers cleaned up after themselves. We hope that your service is running smoothly and if you encounter any issues at all, please do not hesitate to contact us.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband.
It’s really good.
9 novembre 2022
Réponse de Pure Broadband
Hello Yu,
Thank you so much for your feedback and we're thrilled to hear that you are having such a good experience with ourselves!
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband.
A mixed bag
Having been a customer for about a month now the experience is quite mixed. Generally a good connection but late evening can be very hit and miss with often a lot of buffering if streaming.
Support has been great when needed except for the fact that it's not a 24hr operation, and so when you really need it there is no one there.
Administration is turning out to be rather frustrating.
1 novembre 2022
Réponse de Pure Broadband
Hello,
Thank you for your feedback and we're sorry to hear that you aren't having a great connection in the late evening. If you'd like to get in touch with our team on 01482 77 88 38, we may be able to find a solution to the issues that you are facing.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband.
Absolutely awesome Connor went out is…
Absolutely awesome Connor went out is was to help me. Nothing was to much to help and make sure I was happy .. been with pure broadband and can honestly say probably had two problems in all that time and they sorted it in minutes thanks to pure broadband 👍🏼
7 novembre 2022
Avis spontané
Réponse de Pure Broadband
Hello Jase,
Thank you so much for your feedback and we're thrilled to hear you had an awesome experience with Connor.
We're sorry to hear that you've had some issues, we always want to offer the most reliable service possible, but we're glad to hear that we got you back online in no time at all.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband.
No communication from the previous…
No communication from the previous calls I've made regarding my install was told somone would call me back the next day that was over a week ago still heard nothing
6 novembre 2022
Réponse de Pure Broadband
Hello,
We're sorry to hear about this, it looks like we tried contacting you but were unable to get in touch.
If you are still experiencing issues, please get in touch with us on 01482 77 88 38 and we will be happy to assist.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband.
Excellent customer service
Excellent customer service. Router delivered on time. Easy to set up. Simple and excellent
18 octobre 2022
Réponse de Pure Broadband
Hello Hayley,
Thank you so much for your feedback and we're glad that you were able to get connected on our network swiftly and easily. If you have any issues at all then please do not hesitate to contact our service team who will be more than happy to help.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband.
Exceptional service
I have interacted with Purebroadband multiple times and they have always provided exceptional service.
This very morning, I spoke to Matthew Williams about a service issue we were having and I absolutely felt at ease working with him to resolve the issue. Super informed and has quickly provided a resolution unblocking us for our day to day work. Very kind and patient.
Would definitely recommend Purebroadband!!!
3 novembre 2022
Avis spontané
Réponse de Pure Broadband
Hello Lakshmi,
Thank you so much for your feedback and we're thrilled to hear that Matt was able to assist and get you back online. We're sorry to hear that you had an issue with your service and hope that this is resolved.
If you do decide to recommend us to anyone, make sure you utilise the refer a friend scheme on our website to earn a bit of account credit for you and a friend.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband.
Helpful as they could be problems was…
Helpful as they could be problems was Royal Mail not delivering router on time or saying it was out for delivery when it hadn’t even left department
1 novembre 2022
Réponse de Pure Broadband
Hello Nicola,
Thank you so much for your feedback. We're sorry to hear that Royal Mail didn't deliver on time, we are constantly reviewing our processes with partners and looking to improve. We regularly feed this information back and set expectations.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband.
Great help from Jakub
Great help from Jakub, he took the time to go through everything and went out of his way to help me. Nice guy, thanks again.
31 octobre 2022
Avis spontané
Réponse de Pure Broadband
Hello David,
Thank you so much for your feedback and we're thrilled that Jakub was able to work through your issues and resolve effectively.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband.
Pure disappointment
Pure rubbish in my experience, and a total lack of respect to me as a customer despite their unbelievable ignorance.
They have cost me a lot of money due to incorrect advice, yet seem to adopt a government style rhetoric to justify their inability to deal with the most simplistic of issues.
And to top it all, I was not allowed to escalate the issue to a Director, which is quite shameful!
I moved to this area 5 years ago and cannot believe how limited the internet choices are, and how much it costs!
1 out of 10 guys!
This site asks for a date, but doesn't allow you to put months on end 😒
21 octobre 2022
Avis spontané
Réponse de Pure Broadband
Hello Michael,
Thank you for your feedback and we're sorry to hear about this and we will continue to review what has happened here. We have an escalations process that must be followed and we're sorry that this wasn't escalated in the way you would have liked. We take all feedback seriously and are always looking to improve our service.
Thank you once again for your valuable feedback.
Stephen
Pure Broadband
What they say they will do they do
What they say they will do they do. Their customer service is excellent.
3 octobre 2022
Réponse de Pure Broadband
Hello Steve,
Thank you so much for your 5-star feedback.
If you need assistance with anything at all please do not hesitate to contact us and we will be more than happy to help.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Customer Service
Rhys Covell assisted me this morning with an issue with my router. My house was damaged in a storm which caused permanent damage to my router. Rhys was not only extremely helpful and efficient in assisting me but also kind and friendly during what has been a stressful time. Impeccable customer service! Thank you Rhys.
25 octobre 2022
Avis spontané
Réponse de Pure Broadband
Hello Louise,
Thank you so much for your feedback and we're so happy to hear that Rhys was able to assist you this morning with your router.
We're sorry to hear about the damage to your home and we really hope that this wasn't too severe. If you need any assistance with your broadband during this time please do not hesitate to contact our team and we will be happy to help where we can.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
I had an issue with the Refer a Friend…
I had an issue with the Refer a Friend scheme and the agent - Charlotte was quick in getting it sorted for me :)
24 octobre 2022
Avis spontané
Réponse de Pure Broadband
Hello Xiao,
Thank you so much for your feedback and thank you also for referring a friend to us. We're glad to hear that Charlotte was able to help get everything sorted for you.
We hope you continue to enjoy your service and the account credit we give as a thank you.
Thank you once again for your feedback and thank you for choosing and referring customers to Pure Broadband.
Stephen
Pure Broadband
Conner on live chat was excellent
20 octobre 2022
Avis spontané
Réponse de Pure Broadband
Hello Melvyn,
Thank you so much for your feedback, we're glad to hear that Connor was an excellent help on Live Chat. If you have any further issues at all then please do not hesitate to contact us and we will be more than happy to assist.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Just renewed my contract with Pure
Just renewed my contract with Pure, I have to say it's been trouble free since the day it was installed.And in fact I didn't activate my service till a week after I was connected, they emailed and rang me up to ask if I was having any issues getting set up as they had noticed no activity on my account.I move a lot of media around daily for my job and haven't noticed any variance in speed, it's always been the speed that I have paid for.Great service.
16 octobre 2022
Avis spontané
Réponse de Pure Broadband
Hello Rich,
Thank you so much for your feedback and thank you for renewing your contract with us. We're so happy to hear that you haven't had any issues with our broadband and glad that our team contacted to make sure there were no issues.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
The whole experience was very good
The whole experience was very good
Matt was a credit to pure broadband really helpful and reassuring and got my problems sorted
highly recommended
1 octobre 2022
Réponse de Pure Broadband
Hello Craig,
Thank you so much for your feedback and we're really glad to hear that you've had a good experience with us. We're happy to hear that Matt was able to reassure and help resolve your issues.
If you do decide to recommend us, please make sure you use the referral scheme on our website so that you and anyone you refer receive a little account credit.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
PureBroadband = A* Service
PureBroadband has honestly been the best internet service we’ve ever had. We’ve not had one connectivity issue in 2 years. Polar opposite to Virgin Media! Connor Watkins was also super helpful navigating our account changes! Keep up the great work!
15 octobre 2022
Avis spontané
Réponse de Pure Broadband
Hello Hannah,
Thank you so much for your feedback, we're thrilled by your great review and honestly so so glad that you've not had any issues at all.
Connor is a great member of the team and really goes above and beyond for our customers. We're s happy that you got to experience this.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Petty password change!
I asked Connor to change my password in order to kick all devices out of the WiFi, it was a petty move due to the children refusing to get out of their pit. I fully appreciated Connor's support in this and the password was changed within minutes. Cheers, and I'm not even there to watch the madness unfold when realisation kicks in
15 octobre 2022
Avis spontané
Réponse de Pure Broadband
Hello Kayleigh,
Thank you so much for your feedback and we're glad to hear that Connor was on hand to assist. I bet the children soon moved when you kicked their devices off the WiFi. We're glad that we were able to help get you back online, if you need to change the password again and struggle to get back online, just give us a call and we will be happy to help.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Réponse de Pure Broadband
Hello Grace,
Thank you so much for your feedback and we're glad to hear that you're having a great experience with us. We're always looking for ways to improve so if there is any way that we can earn an extra star from you, please let us know. :)
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
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