If it were possible to give 0 stars I would. It is absolutely amazing that this company remains in business! My internet goes out 1-2 times a week and most recently has been out for 3 days. I’ve been... Voir plus
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Lisez les avis des autres
The customer services isn’t just bad, it’s almost nonexistent. There’s no phone number to call (at least not one I’ve been able to find), you can only submit a ticket or send an email if you’re having... Voir plus
Used Pure for number of years after problems with KComm. Called Paul about upgrading our existing package - very efficient & prompt. Only minor criticism - as a long-term customer - would have been... Voir plus
L'entreprise a répondu
I was slightly worried about going with a broadband company who I hadn't heard of, but where we live we don't have the option of one of the well known brands. But I've been fairly happy after 2 years... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Pure Broadband
Écrit par l'entreprise
Pure Broadband are Yorkshire based Internet Service Provider who have been delivering broadband solutions since 2009.
We've worked hard to deliver exactly what a customer needs from a broadband service. Fast and reliable broadband at great prices with a fantastic team ready to support you when you need us.
We've built our business on satisfying our customers, all whilst saving them money on their fourth utility.
We are growing rapidly as a cost effective and trusted choice and now boast over 16,000 customers across the UK.
What makes Pure Broadband different?
Basically better service, higher speeds all at lower prices with none of the gimmicks. The customer is at the heart of what we do and we feel is essential to stand out in the market.
How do I switch to Pure Broadband?
If you're looking to switch broadband provider, but don't know how to go about it or just need a little more information, please give us a call on 01482 77 88 38 or speak to us via live chat at www.purebroadband.net.
We've worked hard to deliver exactly what a customer needs from a broadband service. Fast and reliable broadband at great prices with a fantastic team ready to support you when you need us.
We've built our business on satisfying our customers, all whilst saving them money on their fourth utility.
We are growing rapidly as a cost effective and trusted choice and now boast over 16,000 customers across the UK.
What makes Pure Broadband different?
Basically better service, higher speeds all at lower prices with none of the gimmicks. The customer is at the heart of what we do and we feel is essential to stand out in the market.
How do I switch to Pure Broadband?
If you're looking to switch broadband provider, but don't know how to go about it or just need a little more information, please give us a call on 01482 77 88 38 or speak to us via live chat at www.purebroadband.net.
Coordonnées de contact
Unit 1, Estuary Business Park, Henry Boot Way, HU4 7DY, Hull, Royaume-Uni
- 01482 778838
- support@purebroadband.net
- www.purebroadband.net
3,1
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Very good thorough service
Very good thorough service.
We are moving soon and a little bit stressed but Charlotte was very patient and explained everything very clearly.
Thank you
13 octobre 2022
Avis spontané
Réponse de Pure Broadband
Hello Ray,
Thank you so much for your feedback and we hope you're excited for your new home. We're glad to hear that Charlotte was patient and explained everything clearly. We hope that you continue to enjoy our service and if you experience any issues or have any questions, please do not hesitate to contact us.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Réponse de Pure Broadband
Hello Sally,
Thank you so much for your feedback and we're thrilled to hear that you found the whole experience easy. We're glad to hear that your signal is great and if there are any issues with this, please do not hesitate to contact our team and we will be more than happy to help.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Réponse de Pure Broadband
Hello Carole,
Thank you so much for your feedback and we're glad to hear that you transitioned to our service seamlessly. If you have any questions or experience any issues at all please do not hesitate to contact our team and we will be more than happy to help.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Nearly There
Installation 5*
Sale Service 5*
Connectivity 5*
Speed 5*
Signal Strength outside of the room the router is in 2*
12 octobre 2022
Réponse de Pure Broadband
Hello Julie,
Thank you so much for your feedback and we're glad we're 5* on everything and we're sure there is something that we can do for the signal strength.
Have you tried calling our team to investigate this for you, it could be that there is some interference and our team may be able to resolve this pretty swiftly. If you can give our team a call on 01482 77 88 38 or message us on our live chat at www.purebroadband.net and we'll look into this for you. :)
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
The engineer was terrific no issues at…
The engineer was terrific no issues at all so helpful and polite
26 septembre 2022
Réponse de Pure Broadband
Hello Linda,
Thank you so much for your feedback and we're thrilled to hear that you had a great experience with one of our engineers. We hope you continue to enjoy your service with us.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Frauds
Absolutely disgusting customer service, cancelled these to get internet that actually works, and they try blag you and say your still in your contract so if
You leave you have to pay a further 12 months worth of bills, firms run by a bunch of arrogant delinquents
Didn’t enter a new package kept the same package through out my contract then left as soon as it ended but got charged ridiculous amounts
3 octobre 2022
Avis spontané
Réponse de Pure Broadband
Hello Daniel,
We're sorry to hear you haven't had a great experience with us recently. I can see that you have been a customer of ours for quite some time. When upgrading to a new package, this does start a new contract term.
Thank you for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband.
Excellent Customer Service
We decided to upgrade our package speed (due to streaming TV and boyfriend playing xbox at the same time) and when the date arrived my partner checked the internet speed and it was lower than what we originally had. I contacted Pure Broadband and they got back to me very quickly. We checked everything we could think of, changed routers twice and then today finally got our new router with higher Internet speeds.
I'd like to thank Matt in particular for bearing with me when he was asking me to do things on my phone, I'm not the fastest person. When I called him during my lunch break from work, he was polite, friendly and patient with me (even as I was trying to eat some soup at the same time!)
I would highly recommend Pure Broadband - we've had no problems apart from this small wobble! The customer service is excellent and very speedy if anything was wrong.
7 octobre 2022
Avis spontané
Réponse de Pure Broadband
Hello Lucy,
Thank you so much for your feedback.
We're sorry to hear about the initial issues with the speeds but we're glad that Matt was able to get the issue resolved in no time. We're thrilled that you are happy and enjoying the speed, if you do encounter any further issues at all then please do not hesitate to contact us and we will be more than happy to assist regardless of whether you're eating soup or not. :)
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Excellent customer service
Charlotte of customer support provide a quality service and quick information to satisfy my requests. 👍🏻 Excellent.
7 octobre 2022
Avis spontané
Réponse de Pure Broadband
Hello Erica,
Thank you so much for your feedback.
We're so glad that Charlotte was able to provide you with the information you needed and we're thrilled to hear you received excellent customer service.
We're over the moon that you are enjoying the service and if you do encounter any issues at all then please do not hesitate to contact us and we will be more than happy to assist.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Always excellent customer service from Pure Broadband
I have only ever received excellent customer service from this company. Zoe knew exactly what to do and solved my problem quickly and professionally.
7 octobre 2022
Avis spontané
Réponse de Pure Broadband
Hello Zoe,
Thank you so much for your feedback and we're thrilled to hear that you have been receiving excellent customer service from our team. We always strive to do best by our customers and we're glad to hear that your issues were resolved quickly and professionally by Zoe.
If you do encounter any further issues then please do not hesitate to contact us and we will be more than happy to assist.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Haven’t had any issues
5 octobre 2022
Réponse de Pure Broadband
Hello Adam,
Thank you so much for your feedback and we're glad to hear that you haven't had any issues at all. If you do encounter any issues then please do not hesitate to contact us and our team will be more than happy to help.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
So far I haven’t had any problema and…
So far I haven’t had any problema and they helped me to set up my router and wifi trough the phone very kindly
5 octobre 2022
Réponse de Pure Broadband
Hello Beatriz,
Thank you so much for your feedback and we're glad that our team were able to assist with setting everything up for you. If you require any further assistance at all then please do not hesitate to contact us and we will be happy to help.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Connection is very stable.
4 octobre 2022
Réponse de Pure Broadband
Hello Frederick,
Thank you so much for your feedback. We're glad that your connection is stable and we hope you are enjoying your new connection.
If you have any issues at all, please get in touch and we will be more than happy to help.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Such an amazing company
Such an amazing company, I have never had anything other than exceptional customer service from these! Matt today was very patient, knowledgeable and helpful and help fixed the issue i was facing. Also Zoe was very helpful and friendly passing me back to Matt when i got disconnected, i hope she didnt feel unwanted lol. Thank you for the help today
3 octobre 2022
Avis spontané
Réponse de Pure Broadband
Hello Rob,
Thank you so much for your feedback and we're thrilled to hear that you've always had exceptional customer service from our team.
Zoe and Matt are over the moon with your feedback.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Very reliable and helpful
I've been a customer of Pure for 18 months. They are very reliable, and brilliant customer service when I do contact. Today I spoke to Zoe who was very helpful
3 octobre 2022
Avis spontané
Réponse de Pure Broadband
Hello DW,
Thank you so much for your feedback and thank you for being a customer of ours for so long. We're glad that our team have been helpful and that we've been a reliable provider for you for so long. If you do encounter any issues at all then please do not hesitate to contact us and we will be more than happy to help.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Great and fast support
Had help from Charlotte. They were kind and direct. They came across as understanding even when I didn’t quite understand the instructions myself. Had the problem solved within 15 minutes.
2 octobre 2022
Avis spontané
Réponse de Pure Broadband
Hello Reece,
Thank you so much for your feedback. We're glad to hear that Charlotte assisted and resolved your issues for you. If you experience any further issues or have any other questions then please do not hesitate to contact us and we will be more than happy to help.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Really helpful throughout in a…
Really helpful throughout in a problematic situation, Hannah in sales has been fantastic and kept us upto date throughout. Matt in technical team was brilliant in being thorough and made sure we got on the Internet.
28 septembre 2022
Avis spontané
Réponse de Pure Broadband
Hello Benjamin,
Thank you for your feedback. We're glad that the team were able to assist and keep you up to date with your order. We're always looking to improve our service so if there is anything we can do, please let us know.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
VERY DISAPPOINTED
Arranged to switch providers and was excited to reap the benefits advertised. Our service should have been activated on 1st October however after an enquiry on ‘installation day’ we have yet to be activated leaving us with no broadband at all!
It seems we should have had a call after our sign up but this never came, we should have received a new router, it never came. They asked KC to reinstate our broadband with them, it hasn’t happened and I am left wondering how I’m meant to return to work on Monday with no internet (which is vital to my job).
The Customer Service team member I spoke to was very apologetic and helpful and I can’t fault her but we moved for better speeds and a better service and I’m left wondering if I’ve made a huge mistake
30 septembre 2022
Réponse de Pure Broadband
Hello Leanne,
Thank you for your feedback. We're really sorry to hear that you experienced issues with the router delivery. We have looked at all of the processes to determine where this went wrong and will continue to make improvement to our service.
We hope that everything is now working as it should and hopefully over time we can regain your trust and confidence.
Thank you once again for this valuable feedback and thank you for choosing Pure Broadband.
If you experience any further issues at all then please do not hesitate to contact us and we will be more than happy to help.
Stephen
Pure Broadband
Quick and easy help
Charlotte was the person to help me with my enquiry. She was very quick to respond, polite and friendly which made the whole process of my enquiry quick and smooth.
1 octobre 2022
Avis spontané
Réponse de Pure Broadband
Hello Dave and Kelly,
Thank you so much for your feedback and we're thrilled to hear that you had such a positive experience with Charlotte. We're glad to hear that the whole process was quick and smooth.
If you need any further assistance at all, please do not hesitate to contact our team and we will be more than happy to help.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
When everything is falling apart, ask for Zoe.
I had been completely locked out of accessing my router for days, because the login and password on the back didn’t let me in, but Zoe helped me with that and a million other things effortlessly. Not only did we connect me to a router that locked me out, she helped me with countless further upgrades to my network like:
- reconfiguring the router from the ground up, getting internet connection back to the entire house;
- separating my 2.4Ghz and 5Ghz connections so I can choose which of my devices uses which band;
- changing the wireless password for an added layer of security;
- helping me manually change to less congested channels.
And many more I don’t want to bore you with.
We must have been in contact for almost two hours as new issues kept coming up while we were dealing with others, across multiple devices, but she explained everything clearly, swiftly and with humour.
If I ever need any assistance, I’ll make sure to ask for Zoe every time.
30 septembre 2022
Avis spontané
Réponse de Pure Broadband
Hello Winter,
Thank you so much for your feedback. Firstly, let me say that Zoe is over the moon with this glowing review. Our team always go above and beyond and it means the world to our team when they receive such positive feedback. We're glad that Zoe was able to help resolve your issues and get your WiFi working across your home as you'd expect.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Amazing support
I have been a customer for a few years now and have had nothing but amazing support for the staff they are always quick to solve any and all problems via live chat I was able to sort out a billing situation with ease thanks to zoe and the rest of the team s
30 septembre 2022
Avis spontané
Réponse de Pure Broadband
Hello Emalie,
Thank you so much for your feedback and thank you for been a customer for a few years. We're glad that our team have always been quick to solve any issues for you and as always, if you experience any issues, please do not hesitate to contact us and we will be more than happy to help.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
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