Quest Motor Group Avis 

Helpful and easy and explained everything

Would just like to thank Jessica at Braintree quest in the accounts department for sorting my refund on my cancelled service policy and for the kind words . Brilliant service . Thank you .

Excellent customer service! Really professional team got the car delivered very quickly. Would highly recommend and would 100% use again.

highway robbery. £200 to program corsa e cluster. lockdown on furlow, battery went low , car lost connection to keys and cluster. auto electrician charged battery and programmed keys , but I had to take to Quest vauxhall dealer to program cluster £200, disgusted vauxhall design the car to lose connection knowing you have to take to vauxhall. will never buy vauxhall again, and never buy anything from quest again, regardless of dealership. with social media personal recommendation is everything, quest have no idea how to generate customer loyalty. I have bought 3 vehicles in past.

justto clear upsome facts correctly. i did question the pricing ,quest wanted 200 for a new battery , i had a auto electricians report that the battery was good , i asked if you could just reprogram the cluster and was told the mechanic would rather not . so i asked if i could take the car away as the battery was under warranty. i took the battery back the the manufacturers , they tested it and said it was good. i broughtthe car back andyou reprogrammed the cluster charged me £200 and gave me a print out , which you say indicates the battery needs changing. there was a difference between your reading and the battery manufacturers reading, so the next day i went back to the manufacturer, he showed me the reading directly from the battery terminals , and the reading from a positive + easy access terminal , he duplicated your lower reading. he explained if quest took the reading from the easy access terminal there is a draw which provides a misleading reading. this misleading reading was used to try and get me to pay £200 for a battery which was good

I had a great experience purchasing a car from Quest Motors, Maldon, specifically Richard Cowan. Initially I used the quick chat option on their website to ask a various questions and Richard was able to answer all questions in a clear and concise manner.

I then arranged a visit and Richard was a fountain of knowledge on the car and yet again my million and one questions. I was able to test drive the car in a safe environment with a well-planned route that allowed me to fully get a feel for the car which was unlike other dealerships I experienced which was typically a very short route.

It did not feel like a transaction or sales environment and Richard was able to agree a few other added extras.

What was impressive was that the car was delivered to me, just before Christmas with the journey being one and half hours each way and the road tax also being organised alongside the warranty and drive-away insurance and a bonus amount of petrol in the tank.

I have had the car for two weeks and it drives exceptionally well and I would not hesitate recommending Quest, especially Richard Cowan.

All in all, and fantastic experience and service….thank you Richard!

I have found a car on Auto Trader and when i called the company called QUEST Braintree, Mr Russell - car salesman, picked up the phone and he briefly explained about who they are and their reviews online and also a brief description of the car.
He then sent a video links of the car and an email relating to the car. He also said if i am happy, i can reserve the car by paying £99.00 then the car will go to the service for a new MOT as the car has high mileage, if the car may need any clutch and timing chain, they will replace it before the collection.
We have agreed the price £7500 for Mitsubishi outlander GX3 4wd, 7 seaters and paid £99.00 by my credit card on 23/09/2020. They gave us an estimated date of collection on 30/09/2020. They also said they are going to give me a call a day before collection on 29/09/2020.
I have sent an email on 25/09/2020 regarding the payment, whether i can pay full by my credit card and they replied that they can take £1000 on card and the rest on debit card.
Then on 28/09/2020 i made a call and said it is quite disappointing that they don't take full credit card payment. Mr. Russell said he is going to let me know later on the day.
I then made a call again and he said he has got a big bills from the garage that the car needs a replacement of new clutch and timing chain. So the car won't be ready on 30/09/2020. It will further take another week before the car gets ready.
But i have already booked a single journey train to Braintree online e-ticket through Trainline £11.00 non- refundable and i also made insurance on that car which cost me £41.00

plus i hired a car on 28/09/2020 which cost me £30 for an Hospital appointment as my wife was 29 weeks pregnant and she doesn't want to get in a Taxi because of a high risk of contracting coronavirus.

Anyway, Mr Russell said that he will give me a call on 01/10/2020 for an update so i was waiting for his call back but no call were made then i sent him an email regarding the update saying that whether "new clutch and timing chain replaced or not"

But on 02/10/2020 he called and apologised and said that he needs further information from me. It's their company policy so he asked how many mileages i do a year, insurance and so on.

He then said later on the day there were many problems in the car like a damage engine so they are not going to sell the car to me.
They wanted to refund the £99.00. i said that i have paid for my Train, insurance and a car hire as they delayed and now not selling the car.

Mr.Russell said to send the total cost with the proofs and he will pass onto the manager and sort me out on Monday the 5th of Oct. 2020.

He called me on Monday and said they owes nothing. They don't want to pay anything and hang up the phone on me.

Reply: You have refunded £99.00 but the expenses you incurred by taken 2 weeks, you didnot pay those monies and you said to me that you owes nothing and hang up on me. You showed dishonesty and unprofessionalism. You shouldn't be listing a car which is faulty. You need to make sure the car is road worthy before listing it. You waisted my time and money.

Very helpful and very welcoming no pressure sales at all I would deal with again

We have never be to this garage before,service was very good and Darren Flight was very helpful I would use this garage again

Purchasing a new car was so simple and quick. My old car was the trade in and was also simple and easy to complete. I am so happy with my new car.
Can not praise Quest Motor Group enough!