Recently purchased two radiators for our redecorated livingroom. Radiators Direct have a wide choice of styles and colours on offer. Selecting and ordering was easy and they were delivered on time. We... Voir plus
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Although my radiators are yet to be installed, they look great. I was very impressed that I was kept informed of progress every step of the way. Radiators Direct were very accountable, and I as reass... Voir plus
Great radiator. Custom colour so quite a long wait. Good product. Delivered as forecast.
Excellent price. Good quality. Too heavy for one man delivery so driver couldn't get radiator in without help but he was lovely. Quick and helpful advice from customer service. Have bought from compan... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Radiators Direct offers a range of the most popular radiator and towel rail products in a variety of colours and finishes. With affordable designs to suit all interior styles, we stand by our pledge, “Value and Service Direct to Your Door”. With over 20 years’ experience supplying designer radiators throughout the UK, our factory has been manufacturing radiators since 1960’s and is one of the largest designer radiator factories in Europe.
Écrit par l'entreprise
- • Nationwide coverage • Free Delivery to UK Mainland • All products stocked in the UK • Over 30 colours and finishes • A selection of the most popular designs and sizes • Up to 20 year Guarantee • Convenient ways to pay and spread the cost • Manufactured to EN442 standards • Manufacturing radiators since 1963 from one of the largest designer radiator factories in Europe.
We hold all our products in stock in our UK warehouse, with Free Delivery on all radiators and towel rails to the UK mainland. All our products are quality guaranteed and manufactured to EN442 with a minimum 5-year warranty.
This is matched by extremely efficient service, delivery from stock within 48 – 72 hours and a dedicated Customer Service Team that is ready to make your purchase as smooth as possible.
Designed to add superior style, luxury and comfort to any room of your home without any compromise to functionality. Why not have a radiator that looks good AND functions well? Compliment your decor with an attractive feature and make the most of the space available, whether classic, contemporary or traditional.
Our stylish range of Designer Radiators is stocked in our UK warehouse ready for dispatch to you in 48 - 72 hours.
Available in white as standard, most of our ranges can also be painted locally in a range of 25 RAL colours, and 8 special or textured finishes.
All our radiators are completely compliant with EU and UK legislation, independently tested, and come with a fantastic guarantee of at least 5 years.
Coordonnées de contact
Units 13-14 Charlwoods Road, RH19 2HU, East Grinstead, Royaume-Uni
- 01342 305555
- info@radiatorsdirect.co.uk
- www.radiatorsdirect.co.uk
4,6
Excellent
91 avis
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All rads delivered on time
All rads delivered on time, just a bit annoying I found out delivery day one day in advance
25 novembre 2024
Réponse de Radiators Direct
Hi Andy, many thanks for giving your feedback we are pleased that you received your radiators on time, the delivery team try and arrange to deliver all products as soon as possible, however they should have given you the option to pick another day if it was inconvenient, we will pass this on so we can make sure this is being offered by the team in the future.
Kind Regards
The Radiators Direct Team
First class service
We have purchased over 30 radiators from this company over the years and the service has been excellent as has value for money particularly through the outlet store.
Customer aftersales care is first class and they deal thoroughly, fairly and promptly with any issues.
A refreshing approach to business, thank you.
12 novembre 2024
Avis spontané
Réponse de Radiators Direct
Hi Robert, many thanks for your comments, it is great to hear that you have had a good experience, and we are grateful for your continued custom. We aim to give the best possible service and its always nice to receive such feedback, we have passed on your comments to the team.
Kind Regards
The Radiators Direct Team
Excellent customer service
The customer service we received from Radiators Direct was fantastic. The help and communication from Tracey Bol was excellent. She couldn't have been more helpful, putting a radiator on hold whilst she followed up a product query we had. The radiator looks amazing and we couldn't be happier.
31 juillet 2024
Avis spontané
Réponse de Radiators Direct
Hi Katherine, many thanks for your feedback, we are really happy that you are pleased with your new radiators and that we were able to help you get exactly what you wanted. We always aim to give the best service possible, and we will make sure to pass on your comments to Tracey.
Kind Regards
The Radiators Direct Team
Great customer service and advice when…
Great customer service and advice when ordering. Also they have a small showroom that you can book to visit and it’s well worth it as they have an amazing range of colours and different metals to choose from.
14 mai 2024
Réponse de Radiators Direct
Hi Jane, many thanks for your feedback, we always aim to give the best service we can and it is good to hear that we were able to help you choose your new radiators. We all hope they look great in their new home!
Kind regards
The Radiators Direct Team
What’s not to like!
Great product arrived as promised in good condition. The sale price was very reasonable.
23 avril 2024
Réponse de Radiators Direct
Hi Duncan, many thanks for taking the time to give your feedback, we want to give the best service we can so it is great to hear you had such a good experience and we hope your new product looks as good insitu!
Kind Regards
The Radiators Direct team
Easy to order website and great customer service
Easy to order website and great customer service once order placed
3 avril 2024
Réponse de Radiators Direct
Hi Rosalyn, many thanks for your feedback, we are pleased to hear you had such a good experience and hope that your new radiator will look great in your home.
Regards
The Radiators Direct Team
Excellent radiators but be aware about delivery times.
Easy to order these are really good looking and solid radiators complete with excellent brackets to fit to the wall. Well packaged on delivery. Be aware however about the delivery times. The website is slightly misleading when it says delivery is 48 to 72 hours. I ordered late on a Tuesday and it was the following Tuesday before they arrived.
9 avril 2024
Réponse de Radiators Direct
Hi Ian, many thanks for your feedback we are happy that you are pleased with the quality of your radiators, it is unfortuante that there was a delay in processing your order which led to the slightly extended delivery schedule. This has been passed to our inputting department so that they can look to spot if an order has been held up in future.
Kind regards
The Radiators Direct Team
Réponse de Radiators Direct
Hi Tom, many thanks for your feedback, we are really pleased that you are happy with the product and hope it looks great in your home!
Kind regards
The Radiators Direct Team
Réponse de Radiators Direct
Hi Bob & Wendy, thanks for your feedback, it’s great to hear you were pleased with everything!
Kind Regards
The Radiators Direct Team
Great service and regular feedback on…
Great service and regular feedback on the delivery process.
25 janvier 2024
Réponse de Radiators Direct
Many thanks, we are really pleased to hear you are happy with the service you received, we always aim to deliver the best service we can. Kind Regards The Radiators Direct Team.
Réponse de Radiators Direct
Hi Clive, that’s really nice to hear, thank you. We hope your new product looks great and keeps you warm for years to come!
Regards
The Radiators Direct Team
Radiators don't work
Radiators don't work, app is usless and impossible to contact anyone to make a complaint.
16 janvier 2024
Avis spontané
Réponse de Radiators Direct
Dear Mr Downham,
Thank you for you review, we are sorry to hear about the issues you have had. Please could you let us know a few details so we can look into this further.
We only sell 2 radiators that uses an app and we unfortunately cannot find an order for yourself for either of these 2 products or any of our products.
Please can you let us know your order number and which product you are having an issue with, either the Isabella 50 Electric or the Renata Electric?
Kind regards
The Radiators Direct Team
After a year ,and no fault of this…
After a year ,and no fault of this company service , one of our Rads died, no heat coming from it . When purchased they told us we had a two year warrenty on it. As a cynical online customer and jaded from other companies. I thought yeah right?? But sure enough, a year later, they were excellent, asked a few questions, a couple of photos, and a new Rad was delivered promptly. Highly impressed and would recommend this company to anyone.
4 janvier 2024
Avis spontané
Réponse de Radiators Direct
Hi Graham, many thanks for taking the time to give your feedback, much appreciated!
Kind Regards
The Radiators Direct Team.
The radiator and towel were delivered…
The radiator and towel were delivered on time and the colour was great.
12 décembre 2023
Réponse de Radiators Direct
Hi Katherine, we are really pleased to hear you are happy with your new towel rail we hope it looks great in your home.
Kind Regards
The Radiators Direct Team.
Réponse de Radiators Direct
Hi Richard, many thanks for your feedback, we hope that you are enjoying your new radiator!
Kind Regards
The Radiators Direct Team.
Easy on line buying.
Easy on line buying.
Good communication and a really helpful, obliging delivery man.
Excellent company.
24 novembre 2023
Réponse de Radiators Direct
Dear Angie, we are really pleased that you had a good experience using our website and hope that your radiators look great, we will pass on your comments to transport. We hope to be able to help you again in the future.
Regards
The Radiators Direct team
Lacquered Radiator style and look amazing
Love the radiator polished look and overall look fantastic , customer service was second to none well done
24 novembre 2023
Réponse de Radiators Direct
Dear Tracy, many thanks for your positive feedback, we are really pleased your radiators look great, we will pass on your comments to Customer Service.
Regards
The Radiators Direct team
Radiators Direct were helpful and…
Radiators Direct were helpful and responsive to my request. Product costs are however high with more economic option available elsewhere in the market.
15 novembre 2023
Réponse de Radiators Direct
Dear Kevin, thank you for taking the time to give us your feedback, we are happy to hear that you had such a positive response from the Team. We pride ourselves on the service we provide and are very pleased that everything was satisfactory. We believe that providing a quality service and products is essential, we appreciate there are companies that offer cheaper options, and we are grateful that you chose to place your order with us.
We hope your new radiator will look great, if there is anything else we can do for you please let us know.
Kind regards
The Radiators Direct Team
Excellent, responsive customer service
Excellent, responsive customer service. Product delivered as specified, in good condition. We're delighted with all apsects of our interaction with Radiators Direct, thank you.
25 octobre 2023
Réponse de Radiators Direct
Dear Amanda,
Thank you for your feedback, we are happy to hear everything with your order went smoothly and that you have had such a good experience. We pride ourselves on the service we provide and are very pleased that everything was satisfactory. If there is anything else we can do for you in the future please let us know.
Kind regards
The Radiators Direct Team
Great choice of radiators
Great choice of radiators, easy ordering and excellent delivery/
16 octobre 2023
Réponse de Radiators Direct
Dear Jane, thank you for your feedback we appreciate your comments and positive review. We hope the radiator looks great and if we can help again in any way, please do not hesitate to contact us.
Many thanks
The Radiators Direct Team
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