Rangecookers.co.uk Avis 

973
TrustScore 4 sur 5

4,0

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

First time we've dealt with this company and our experience was exactly as you hope it will be when dealing with someone new. Any queries we had were dealt with and the relevant information was sent t... Voir plus

Noté 1 sur 5 étoiles

Delivery drivers was 2 hours late an I wasn’t informed when cooker was unwrapped their was 2 major parts missing from top of cooker had to wait for delivery of them few days later

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great company. Found the range cheaper here than anywhere else. Ordering was simple and item came quickly. Great communication and they don't send too many emails like pretty much every other company... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I bought a brand new DeLonghi cooker from Range Cookers but for some reason was not igniting properly; Ms Shannon Hay together with Mr Steve Richardson of DeLonghi did their best to resolve the issue.... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'électroménager

Écrit par l'entreprise

Rangecookers.co.uk - great prices, expert advice and FREE delivery on range cookers from manufacturers such as Rangemaster, Bertazzoni, Ilve, Lacanche and Falcon among other. Online since 1999, our team offer the expert and impartial advice to help you get the range cooker that is right for your kitchen.


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

973 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,0

Tous les avis

(973)

29 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Falcon delux

Falcon delux. After owning a Falcon for over 20 years and after lots of assessing other cookers we decided to buy another Falcon. The new cooker is an Outstanding product, even better than our original. We had now for about 6 months and it doesn’t fail to impress. We made a huge mistake in originally ordering it through AO.com. After three failed promised dates we cancelled our order and re-ordered through rangecookers.co.uk. Anna was fantastic and the cooker arrived on the date originally committed to by them and fitted by hugely professional staff from Rangemaster. Rangecookers.co.uk are simply the only company I would use again to order a Falcon.

23 août 2021
Avis spontané
Noté 1 sur 5 étoiles

I have not received the cooker yet

I have not received the cooker yet - it was ordered and paid for in June but delivery date is not until December! I am annoyed at being asked twice to review this product. Rangecookers have a substantial sum of my money while I wait yet they can't be bothered to tailor their requests for a review until AFTER the product has been delivered...

Hopefully it will be worth the money and the 6 month wait.

23 août 2021
Logo de Rangecookers.co.uk

Réponse de Rangecookers.co.uk

Good morning Sue, thank you for your time in sharing your review. We are aware of the industry wide extended lead times, which are largely due to raw material shortages and logistical issues combined with a huge demand over the last twelve months.

Manufacturers (such as Falcon in your case) have increased production in an effort to keep up with demand but timescales are still very much longer than the norm. We as retailers are doing everything we can to keep these lead times as short as possible.

Our review request is not really to review the product but rather to review our service, or the buying process on our website.

Noté 1 sur 5 étoiles

Expand production to meet demand

delivery time off the scale and attitude was you will have it before christmas if you are lucky !
As it is delivery isn't until the New Year on an order placed 1st Really
If they are made in the UK expand , UK manufacturing needs to grow

23 août 2021
Logo de Rangecookers.co.uk

Réponse de Rangecookers.co.uk

Good afternoon Mark, thank you for both your order and your time in writing the review.

We're seeing extended lead times almost across the board. Rangemaster products are no exception to this with lead times increasing from a standard three to four weeks to up to almost thirty weeks on some models, due to a huge demand combined with component shortages. This will be the case regardless of retailer due to the delay being at factory level.

We'd be more than happy to discuss any alternatives that are available in a shorter lead time.

Noté 3 sur 5 étoiles

Disappointed with the lengthy wait to receive our new Rangcooker

Disappointed that we have to wait until February 2022 to receive our new Rangecooker, especially as our new kitchen is being fitted at the moment as won’t be properly finished until the cooker is installed.

23 août 2021
Logo de Rangecookers.co.uk

Réponse de Rangecookers.co.uk

Hi there, thank you for the time in submitting a review.

We are seeing extended lead times across the board, largely due to demand and component shortages. We communicate these delays (where relevant) on all product pages of our website under 'Delivery Lead Time'.

We'd be more than happy to discuss alternative products with you that might be available in a shorter lead time.

Noté 2 sur 5 étoiles

Long long wait .......

We have ordered but weren't impressed as it said i think 2/3 months delivery but once paid it said we wont get it till january :(

Easy to order and no problems other than this but it is quite a big one, it should give an accurate delivery date before taking payment

16 août 2021
Logo de Rangecookers.co.uk

Réponse de Rangecookers.co.uk

Dear Claire,
We are sorry to hear the delivery for your Rangemaster cooker has a longer lead time than expected. We keep our website as up to date as possible with the information the manufacturer provides us, however sometimes lead times are extended without notification and we can only apologise on this occasion you have been affected.

Thank you for your feedback, we really appreciate it.

Noté 5 sur 5 étoiles

Love my range cooker

I have always wanted a rand cooker and ordered one with a double oven.
From ordering to delivery only took a week.
The men who delivered the cooker was very polite.
The cooker looks really nice. I haven’t used it yet, but sure it won’t disappoint.

16 août 2021
Noté 3 sur 5 étoiles

Ordering process fine but not…

Ordering process fine but not particularly impressed that I have had to make full payment for an item that is not due to arrive until January 2022

16 août 2021
Logo de Rangecookers.co.uk

Réponse de Rangecookers.co.uk

Dear Maria,
Thank you for your feedback, we really appreciate it!
All Rangemaster cookers are built to order at the moment and do unfortunately have a long lead time. Like with most retailers, the funds are always taken at the time of ordering unless a finance option is available and with majority of other manufacturers the delivery times are much quicker which is why the funds are taken at the time of placing the order.
If there is anything else we can help with, please don’t hesitate to get in touch.

Noté 5 sur 5 étoiles

Range Cooker

Order placed and delivered within a week, much sooner than expected, was told delivery would be between4/6 weeks so was very pleased. Great communication from the delivery people and delivered on stated day and time. Would recommend

16 août 2021
Noté 3 sur 5 étoiles

I have still not received the item over…

I have still not received the item over 1 month since ordering and I was not sent a confirmation of the order once I had placed it I had to chase the order to receive the invoice

16 août 2021
Logo de Rangecookers.co.uk

Réponse de Rangecookers.co.uk

Dear Jo,
Thank you for your feedback and we are very sorry you had to chase up the confirmation of your order. This is usually sent out as soon as we have processed an order and unless an email address is incorrect, they are very quick to arrive in your inbox. The other alternative I can think of is it may have gone into your junk inbox which does happen on the odd occasion.
In regards to the delivery of your order, I have chased this up with Falcon directly and as soon as I have an update, I will be in touch with you directly.

Noté 5 sur 5 étoiles

Griddle trays

The first time I ordered something it took about 10 weeks to arrive with no mention, I called a couple of times, but the two grill trays I ordered last week arrived this week
Very quick service, pleased with them
Many thanks

25 juin 2021
Noté 3 sur 5 étoiles

Not a happy customer.

We came to Range cookers direct thinking this was best as we need to replace our existing range, on ordering were told slight delays due to Covid, ordered and paid!! THEN told our delivery will be 8.12.21 which is six months!! Yet they have hassled over access to the house, etc I find the whole thing unsatisfactory. Also why am i asked to review when its another six months before i get my Range!!

25 juin 2021
Noté 5 sur 5 étoiles

Good customer service

Good customer service, delivery drivers very helpful and good PPE worn throughout, took all packaging away, which helped. Would recommend.

24 juin 2021
Noté 2 sur 5 étoiles

Great choice poor service info

The choice of appliances is second to none and the information about each is easy to use and easy to search.
Having ordered however I have no idea when to expect my appliance or what process is to follow. Communications in that regard could be significantly improved.

17 juin 2021
Noté 5 sur 5 étoiles

Excellent to deal with on purchase

The process of purchase and delivery was first class, answered any questions I had and very helpful, id highly recommend, the delivery team were amazing and very accommodating. Stunning cooker the pictures didn't really do it justice.

17 juin 2021

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus