Raymour & Flanigan - Orchard Park Avis 

My first trip to the outlet was good. It had the same environment as a typical R&F store, we were greeted the same, sales people were professional. We were pleased to learn that the price on the furniture is the actual cost, unlike at regular R&F stores where for some reason they always add on some kind of hidden discount. I bought a love seat, chair, and ottoman for my office and couldn’t be happier.

Happy with the service and the quality of the product.

very friendly courteous service, Colin was able to answer all our questions and made our decision simple to make. Thanks to you Colin we enjoyed our eperience at Raymour & Flanigan Outlet store and i'm sure we will be back.

The sales person was very friendly and courteous. He had a lot of patience with us picking out our new chairs. Check out was also easy

Easy to find what i was looking for and the price was great.

Aaron has helped us twice now and he us the best in customer service and satisfaction.

I ordered a tv stand last fall that showed up scratched. When I pointed it out to the delivery driver, he suggested that I fill in the scratch with a marker. I decided to give you another chance and I ordered an bookcase and I have not heard a word about delivery since I placed my order in January. How about sending my bookcase in perfect condition and then asking my opinion?

I had a relatively good experience in store. My sales associate listened and responded with relevant affordable options to meet my needs. Ordered a bed and adjustable base. Delivery was delayed. Then upon arrival the base would not work with my platform. It happens. What shouldn't happen is that I hear the supervisor from the warehouse rip into the delivery and set crew saying, "you deliver". "If they sold her the wrong base that's not your problem, sales will handle it when it breaks". The guys on the truck were put in an awful position when I told them I heard it. They attempted to dance out of it but honestly could not help me without going against their boss. So I called the store. I was transferred to returns on three occasions. Keep in mind, I still wanted to purchase the right pieces. The sales person wasn't given my name and number. I was assured anyone could help me and every time I was directed to returns. I didn't need a return. I needed someone to listen long enough to fix the problem that day or order the right base for another day. I came into store a week later. No one had made a followup call. the Sales manager began to sell me something more expensive and less functional. It was a mess. I gave up. Trying to hard to spend my time and money locally. This was unprofessional and unnecessary.

Our recent visit to the R&F store in Orchard Park, NY went very well. Visited the store after doing some online searching for the furniture piece interested in - was greeted by Brad Hill, our sales rep. - he helped navigate the channels to get the fabric samples sent. Once samples received we revisited the store and placed our order. Since we requested a store pickup - Brad was even on the sales floor that day to assist in the process for the actual pickup. Brad was very professional in assisting with whatever questions we had at the time.

Ordered items online was going to be delivered by UPS raymour said they would notify us when to expect delivery.Never received notice delivery was coming. Product was exactly as expected

Went into Raymour & Flanigan to look for several items, and our associate was very helpful and patient as we progressed through the varying options. She answered each question and worked within the constraints of our preferences and needs, yet made suggestions if appropriate.

I have shopped at Raymour & Flanigan for years with excellent experiences along with the wide selections.

love my furniture, the customer service is great, i deal with Chris at the NF Blvd store in amherst.

Tasha was an excellent help. We were very pleased with the care we received while shopping.

I came in to look at 3 different things— found 2 of them right away— a sleeper sofa and an accent chair— the salesman knew where to show me and was very helpful.

Thank You John, for your help, patients, and knowledge on our mattress, pillows, and mattress clover.

Our delivery men were very nice and helpful too. They made sure we knew how to operate ours adjustable bed. And showed us were to find the phone numbers if we needed additional information, or had questions.

Thank you,
D & L

Fast and easy experience. Found what we were looking for.

our sales women was exceptional. great experience