Red Funnel Ferries Avis 

Great service, we got stuck in traffic and missed our sailing time, but they got us straight onto the next one, no fuss, no muss!

Lovely ferry,friendly people, enjoyed the trip

Bookings easy and staff always helpfull if you either early or late and do their best to get you away.Even if I allow plenty of time to get to port things happen.

Staff are very polite and helpful.
The booking process is very easy to use.
Service was great and both sailings were on time

Friendly staff , very helpful
Speedy loading on and off

Flexibility to rearrange return visit, after my illness (necessitating a 2 day delay on return trip). Handled very well by the young lady that changed our booking.

We arrived early and were able to board early, which was a great benefit. Boarding was quick and easy, and the onboard staff were very pleasant.

Very easy booking and then checking in on arrival at the terminal.
Very good crossing, all on time and straightforward embarking and disembarking.

It’s a poor service. Lifts don’t work, so upper deck was inaccessible for someone with hip problems. There is always a lift issue when I travel (twice a year).

The cars are parked too close for a dog to get in the boot. Had to lift my large dog, not easy with a hip problems.

The lounges are cramped and needing modernisation. The whole experience is one to get over quickly. Unpleasant.

Always a friendly well organised crossing

Your staff are amazing, all are very helpful.
Couldn’t ask for more, except lower your prices

Ran as smooth as clockwork into terminal on to ferry smooth journey off other side seamless

Ferry on time. Good seats with great view.

Always a good service, this time we were early on going abd coming home and put on the earlyer sailings, brilliant service....

Just by luck we arrived in time for an earlier ferry and were allowed on without fuss. Similarly on our return. We enjoyed the breakfasts and were looked after very well.

Took a day return as a foot passenger on the red jet. Absolutely fantastic, very well organised, friendly staff and great boat.

Some people are helpful, some people are really not… however, I phoned Red Funnel this morning and…

A lovely lady called Lisa answered and was top level on customer service, nothing was too much trouble for Lisa- she must be in the bookings/booking amendments team? I needed help rebooking a crossing for a hospital visit. The trip was originally cancelled and put on hold with the appointments rescheduled to August due to my Mum passing away back in May.

Lisa wasn’t in a rush, she listened carefully to what I needed and I was pleasantly surprised. I just thought it would be well worth noting here perhaps something her Management Team might hear of or see, and to know how brilliant she was.

Thank you Lisa, keep doing what you’re doing. This is worthy of 5* and I’d recommend Red Funnel over Wightlink every day of the week as they always look after their customers it seems to me 👍🏼

The travel experience was on the whole pleasant. However we have a dog and so used the relevant lounge, the food and drink available in this lounge was underwhelming. Cold cheese and onion pasties, really. Your sales data should show the counter was barely used, the stairs are rather steep for carrying food and drink.

On time departures. Discount for EVs. Accommodated early arrival before booked time, which was helpful since had travelled down from Warrington, which makes timing logistics more difficult, especially in an EV.
Thank you for a great service.