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4,1
13 avis
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A répondu à 100 % de ses avis négatifs
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If your are interested in rearing Clownfish, contact this company and ask for Darren. This person must be equal to 'Humblefish' on the forums in knowledge. He is an Authority in all things marine fishkeeping. In all areas, not just somewhere to get your Phyto from.
Darren is also very easy to talk with online and nothing is too much trouble. Responded to one of my emails at nearly 11 pm.
Fast delivery and Fantastic products. Very Happy
I ordered live rotifers and their food; everything arrived as expected.
I bought items from this company,however one item was sent in an envelope but the item wasn't in it i got hold of the company with no reply at the time,they said they would send another but didn't because i paused a payment through klana until the item arrived which it didn't, im still waiting for a refund for another item which they said I should take it up with the bank whi h is a load of rubbish,the reply from them have been rude and unhelpful
And would never want to deal with this company again if they treat there customers like this without helping to resolve the matter.
Réponse de Reefphyto Ltd
Hello Bernadette,
We are sorry to hear you feel this way. We would like to clarify the situation for transparency:
When you contacted us about your missing item, we responded immediately and confirmed we would send a replacement straight away.
Before we were able to do so, you initiated a chargeback with your bank. This reversed the payment and also incurred an administrative fee for us, which meant we could no longer process a replacement or refund directly.
We value our customers and always act quickly to resolve any issues, but once a chargeback is raised, the matter is handled by the bank and taken out of our hands.
We regret that this experience has left you disappointed, but we want to reassure our customers that we always resolve genuine delivery issues directly when given the opportunity.
Kind regards,
Reefphyto Ltd
Darren was great and kept me informed of their processes to align with our quarantine procedures with introducing new water sources to our tank.
We had previously bought phytoplankton and started a culture and it had been productive and easily setup with the instructions provided.
I cannot fault this company! They went above and beyond to help me with research associated with jellyfish and their intricate feeding system.
Reefphyto took time and consideration over the phone to talk me through the process of hatching artemia, and when's best to use them to feed our jellyfish etc.
Thank you again, will be using this company in future.
Superfast delivery and updates. Ive tried many suppliers for my marine stuff and so far this is by far the best.
Once again another quality delivery from reefphyto. Great products and my fish and corals love them !!! 5*
Ordered 250ml of pods Thursday morning with standard delivery and received excellent communication via emails, also received the product by lunch time Friday couldn't be happier excellent product NOT like the pods you buy from your local shop as these will survive in your reef tank unlike the brackish ones from your local lfs
I ordered a ‘Reef Shot’ of Copepods & Rotifers from Reefphyto. They have a well designed website that is easy to use. My item was delivered quickly. I will not hesitate in using them again.
Always fast delivery and great customer service. It’s inevitable that things sometimes go awry with the post, but Darren at ReefPhyto is so quick to make things right. Would highly recommend.
Superb quality product and extra special customer service. I can't recommend this company enough. My orders always come well packaged and my reef is thriving. An independent company that goes the extra mile!
Save your money if you can buy locally. I ordered a 100ml Copepod pack and a Copepod sieve. I was extremely disappointed seeing as I could have bought 3 packs of Pods from my local fish shop for £3 in total and received roughly the same amount of Pods. I paid £10.98 for £3's worth of Pods!
I paid £3.99 for the Copepod sieve as I always try and reduce anything going into my reef tank and wanted to drain the Pods and not put the liquid they are packed in into my tank. Complete waste of money as most of the Pods went straight through the sieve!
As I said, save your money and support your local businesses at the same time.
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