Total garbage, these hubs often malfunction and are easily hacked. Tech support is in some other country and hard to understand them. I'd rather have control of my home.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
It's a seamless process and convenient when searching for a new home can be a challenge and overwhelming task they relieve stress from the situation.
L'entreprise a répondu
Very good experience. Loved the ease of being able to reschedule time of tour. Home was easy to access & was very clean!
L'entreprise a répondu
The function to verify my identity with a selfie is tortuous and annoying and barely seems to work. I also had no idea I'd be charged to tour a place.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Rently is guided by the desire to streamline leasing activity, optimize property management, and create premier resident experiences. We were born out of and revolve around innovation. What started out as a practical response to the preference of 40% of renters wanting to view properties outside of regular business hours evolved into a popular proptech solution that benefits renters and managers every day. Rently initially brought its patented self-showing technology to the market in 2011, and has since become the industry leader in self-guided tours and smart home technology. With more than 16 million self tours completed to date and tens of thousands of smart home devices deployed, Rently has the experience and product expertise to help single family and multifamily operators optimize their entire leasing lifecycle with smart home technology. The “Rently Difference” is that we offer a true end-to-end solution, with one login to control every aspect of the renter journey. Our “all-in-one” smart leasing platform automates every phase of the leasing cycle – from self touring, to move-in, to smart home residency and beyond. Rently has more than a decade of experience and has been vetted and utilized across all 50 states. We provide world-class installation support and dedicated client success teams to ensure smooth deployments and happy customers.
Coordonnées de contact
6300 Wilshire Blvd, Suite 620, 90048-5208, Los Angeles, Etats-Unis
- (888) 340-6340
- support@rently.com
- www.rently.com
3,5
Moyen
117 avis
A répondu à 84 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Total garbage
Total garbage, these hubs often malfunction and are easily hacked. Tech support is in some other country and hard to understand them. I'd rather have control of my home.
7 mai 2026
Avis spontané
It's worth the minimal fee for the convenience
It's a seamless process and convenient when searching for a new home can be a challenge and overwhelming task they relieve stress from the situation.
3 mai 2026
Avis spontané
Réponse de Rently
We are so glad you had a good experience!
Very good experience
Very good experience. Loved the ease of being able to reschedule time of tour. Home was easy to access & was very clean!
2 mai 2026
Avis spontané
Réponse de Rently
Thank you for the 5 star review! We are glad you had a good experience!
Signing up for a tour
The function to verify my identity with a selfie is tortuous and annoying and barely seems to work. I also had no idea I'd be charged to tour a place.
1 mai 2026
Avis spontané
Réponse de Rently
We appreciate your feedback regarding the identity verification process. We aim to make our security checks as smooth as possible, though they are designed to be thorough to ensure the safety of the properties managed by our partners.
If the selfie function is proving difficult, we recommend finding a well-lit area to minimize shadows and ensuring your camera lens is clean. These general adjustments often resolve the technical hurdles during the liveness check.
Regarding the cost, Rently functions similarly to a car rental agency or a hotel. Just as those services require a credit card and a small hold as part of a security agreement before handing over the keys, Rently charges a small fee to cover the secure identity check. This allows the property management companies we work with to offer solo access to their homes with confidence that the person entering is verified.
We understand that situations vary and technical errors can occur. If you feel your experience was impacted by a system error, please contact our support team at support@rently.com or call us at 888-340-6340 so we can review your account.
Best regards,
The Rently Team
Réponse de Rently
Thanks for the 5 star review!
Réponse de Rently
We appreciate your skepticism. It is important to be cautious when searching for a home online. To help clarify, Rently’s verification fee functions much like a security deposit at a car rental agency or a hotel.
When you rent a car, the company requires a credit card and a small hold to verify your identity and ensure the vehicle is handled responsibly. Because Rently provides you with the digital keys or access to a lockbox to enter a property without an agent present, we use a similar verification process.
The small fee is not for the viewing itself. It is for the secure identity check that allows us to grant you solo access to a property managed by our partners. This protects the professional property management companies we work with and ensures that every person entering a home is a verified and accountable individual.
By maintaining these high standards, we create a safer environment for all prospective renters. You can learn more about our security standards at use.rently.com.
Best regards,
The Rently Team
Réponse de Rently
Thanks for the feedback!
Réponse de Rently
We're happy you had a great experience!
Extremely frustrating experience
Extremely frustrating experience. I paid for a monthly subscription so I could tour homes, and shortly after paying my account was suddenly paused. When I contacted customer service, they refused to lift the pause even though they had already taken my money.
What’s even worse is that this was not the first time this happened. Previously, I was actually advised by their own support team to create a new account using a different email address to resolve the issue. I followed their instructions, only for the new account to end up locked as well.
So essentially I paid for a service that I was never able to use, even after following the directions given by their own support staff.
If there are restrictions that can cause accounts to be paused or locked, that should be clearly explained before charging customers. Taking someone’s money while preventing them from using the platform is incredibly frustrating.
Based on my experience, I would strongly caution anyone considering using this service.
3 mars 2026
Avis spontané
Réponse de Rently
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration you described regarding your account and the subscription you purchased. We understand how concerning it can be to encounter account restrictions after signing up for a service.
Account reviews and restrictions can occur in certain situations as part of security and fraud prevention measures, but we recognize that the experience you described is frustrating. Feedback like yours helps highlight where communication and clarity can be improved.
If you would like our team to review the situation further, please contact us at support@rently.com
with the email address associated with your account so we can take a closer look.
I believe it's a unit house
it was nice I was a little confused about it being a unit
18 février 2026
Avis spontané
Réponse de Rently
Thank you for your review! We're glad to hear you had a nice experience touring the property.
We appreciate you sharing your feedback about the unit layout as well. Comments like this help highlight where additional clarity can be helpful for future tours.
Terrible
Do. Not like this lock or the app.
I should be able to unlock with Bluetooth anywhere. Not standing in front of it.
I don’t like how it auto locks the dead bolt every time I leave. The app is terrible. I don’t trust anything that requires batteries, when I need to get inside my property.
Just give me a lock with a key.
There’s no information or where to get a so called key fob. The only thing this lock is good for is a fishing weight.
11 février 2026
Avis spontané
Réponse de Rently
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with the lock and app did not meet expectations.
Our system is designed to provide secure and controlled property access, which is why certain features—such as proximity requirements and automatic locking—are built in for safety and property protection. That said, we understand that preferences and use cases can vary, and feedback like yours is helpful as we continue improving both the hardware and the app experience.
ability to tour without pressure
25 janvier 2026
Avis spontané
Réponse de Rently
Glad to hear our self-guided tours saved you time and made your search easier.
It is very hard to get verified
It is very hard to get verified. I have used two different phone to get my DL scanned. Tried at least 10 times didn't go through. Called the phone number , waited for ever no service. I don't understand why companies are using this useless SW.
12 janvier 2026
Avis spontané
Réponse de Rently
Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulty you experienced with the identity verification process and reaching support. We understand how frustrating it can be when the verification step doesn’t work as expected, especially when you’re trying to schedule a property tour.
Identity verification is used to help ensure secure access to properties, but the process should still be smooth and reliable. Feedback like yours helps us identify where the experience can be improved, and we appreciate you bringing this to our attention.
Horrible horrible I hope my comment…
Horrible horrible I hope my comment will save you from a drive I drove 30 minutes out too look at a house just to find out that they switched the lock and the property manager did not update it on their end so I was not able to look inside the house waiting 40 minutes for customer service and stood outside in the cold after the number hung up on my twice . Went up the road to look at another house with this same company just for them to tell me another bull story on how I couldn’t view the property .
16 janvier 2026
Avis spontané
Réponse de Rently
Thank you for taking the time to share your experience. We're very sorry to hear about the inconvenience you described, especially after driving to the property and waiting outside while trying to reach support. We understand how frustrating that must have been.
Access issues can occasionally occur when property details are changed or not updated in time, but we recognize that the experience you described is not what we want for prospective renters.
We would appreciate the opportunity to review what happened and see how we can help. Please reach out to our team at support@rently.com
, and we’ll be happy to look into this further.
Most ridiculous experience ever
Most ridiculous experience ever. The lockbox will just die, you won't know it, prospects will get mad b/c they drove to the house & couldn't get access. Then you tell the company & that takes forever for them to understand what you mean. Finally you will reach someone who will send you a "paddle lock" to power on the lockbox temporarily to remove it. Then the codes you get to do so won't work. So I've just been driving back & forth from my office to the home trying to remove this lockbox. The entire process has been going on for weeks. It's extremely hard to reach anyone on the phone. They are very unorganized, customer support is awful, the whole company is just awful. Check out the BBB reviews. Can't leave one on Google, wonder why??? Because they would be just as bad. I'm shocked they have 3.7 stars on here. Avoid this company unless if you want a huge headache and to waste a TON of your time!
6 janvier 2026
Avis spontané
Réponse de Rently
We appreciate you sharing your feedback and are sorry to hear about the challenges you experienced with the lockbox and support process. Situations that affect property access can be very frustrating, and we understand the impact that can have.
We would welcome the opportunity to review what occurred and help address the issue. Please reach out to our team at support@rently.com
so we can investigate further and assist.
The errors returned doesn't help and help line doesn't answer during daytime
Being able to view the homes I'm most interested in on my own timeframe.
The things I dislike about the app is when it just hangs and the logo just swirls and if and/or it gives a error the message returned isn't the actual reason that's causing the app not to function correctly. Then I have to troubleshoot the issues myself because the AI assist doesn't help and when I called the help line the phone rang then played music for over 10 minutes before I decided to hangup and then had to rely on myself to figure out and resolve the issue myself.
2 janvier 2026
Avis spontané
Réponse de Rently
Thank you for your feedback. While we're glad you were able to ultimately resolve the issue, we're very sorry to hear about the frustrating experience you described. The app hanging, unclear error messages, and difficulty reaching support are certainly not the experience we want for our users.
Your feedback is extremely valuable and helps us identify areas where we can improve both the app experience and our support responsiveness. If you'd be open to sharing more details, please reach out to us at support@rently.com
so our team can look into what happened and assist further.
No complaints so far
No complaints so far. Very easy to schedule self tour and to access the property. Easy instructions rec'd via text. Might be nice to talk to someone in person & I leasing is as fast & easy too because I'm ready to ,move forward with renting the house.
28 décembre 2025
Avis spontané
Réponse de Rently
Thank you for the kind feedback! We're glad the self-tour scheduling and access process was easy and that the instructions worked well for you.
We also understand that having the option to speak with someone directly can be helpful when you're ready to move forward. The property's leasing team should be able to assist with any questions and help guide you through the next steps.
Thanks again for sharing your experience!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.