Overall terrible experience and their 3rd party application Rently is a scam. We paid Rently a fee to browse multiple Progress Residential homes in hopes of renting a house through them. Right after w... Voir plus
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Lisez les avis des autres
Being able to view the homes I'm most interested in on my own timeframe. The things I dislike about the app is when it just hangs and the logo just swirls and if and/or it gives a error the messag... Voir plus
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I'm person that like knowledgeable People when it comes to their Job and eager, help. I wanted to look at several floor plans and got exactly that. Andre' was a man with a plan help me maneuver threw... Voir plus
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I recently completed a self-guided tour of a property and I was thoroughly impressed. The process was smooth and convenient, allowing me to explore the home at my own pace and take in all the details... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Rently is guided by the desire to streamline leasing activity, optimize property management, and create premier resident experiences. We were born out of and revolve around innovation. What started out as a practical response to the preference of 40% of renters wanting to view properties outside of regular business hours evolved into a popular proptech solution that benefits renters and managers every day. Rently initially brought its patented self-showing technology to the market in 2011, and has since become the industry leader in self-guided tours and smart home technology. With more than 16 million self tours completed to date and tens of thousands of smart home devices deployed, Rently has the experience and product expertise to help single family and multifamily operators optimize their entire leasing lifecycle with smart home technology. The “Rently Difference” is that we offer a true end-to-end solution, with one login to control every aspect of the renter journey. Our “all-in-one” smart leasing platform automates every phase of the leasing cycle – from self touring, to move-in, to smart home residency and beyond. Rently has more than a decade of experience and has been vetted and utilized across all 50 states. We provide world-class installation support and dedicated client success teams to ensure smooth deployments and happy customers.
Coordonnées de contact
6300 Wilshire Blvd, Suite 620, 90048-5208, Los Angeles, Etats-Unis
- (888) 340-6340
- support@rently.com
- www.rently.com
3,4
Moyen
126 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Réponse de Rently
We're glad you had a good experience! Thanks for the 5 star review!
Easy to use once you get it downloaded
Easy to use once you get it downloaded
30 juillet 2025
Avis spontané
Réponse de Rently
We're glad you had a great experience! Thanks for the 5-star review!
Réponse de Rently
We strive to provide a secure and easy to use service. We're glad you had a pleasant experience. Thank you for the 5-star review!
User friendly and wish all rent homes…
User friendly and wish all rent homes used a process like this to see homes without waiting on an agent.
5 juillet 2025
Avis spontané
Réponse de Rently
User friendly is what we always strive to be! Thank you for share your experience! We appreciate the 5-star feedback!
app not allowing renters to book self tours…
Your app not allowing renters to book self tours through the app and gain entry is unacceptable. You charge people, and they have to jump through hoops to get an entry code.
My wife and I booked and also had to call about 4 properties to tour today 3 times this week. We’re supposed to be able to tour them until 8pm today and none of the codes are working at the doors. This is extremely frustrating. I want my money back.
28 juin 2025
Avis spontané
Réponse de Rently
Hello Joshua,
We are sorry you faced an issue with touring these 4 properties. I do see that you submitted a case and are communicating with one of our agents. I have asked our team to escalate this on your behalf.
Our team will do their best to resolve your issue so you can continue touring.
No customer support for an urgent…
No customer support for an urgent issue. Waited for 30 minutes on the phone only to be told no representatives were available. Tried the live chat and there was no one available. Not great.
27 juin 2025
Avis spontané
Réponse de Rently
Hello Nathaniel,
Thank you for taking the time to share your feedback. We are so genuinely sorry to learn about the significant difficulties you faced when trying to reach our customer support for an urgent issue. A 30-minute wait followed by no representative availability, and then the same with live chat, is definitely "not great," and we completely understand your frustration.
We are taking your comments seriously and are working closely with our teams to address our staffing levels and ensure we can provide the timely support our customers deserve, especially during peak times and for urgent matters. Your feedback is incredibly valuable in helping us improve.
Great great great
25 juin 2025
Avis spontané
Réponse de Rently
We're so glad you had a great experience! Thanks for the 5 star review!
Definitely easy and fun
Definitely easy and fun. Made the process simple and smooth!
17 juin 2025
Avis spontané
Réponse de Rently
It's great to hear that you had a great experience! We hope that you will use us again in the future! Thanks for the 5 star review! ⭐️
Réponse de Rently
Love to hear that your experience was easy breezy 😎! Thanks for the ⭐️⭐️⭐️⭐️⭐️ review!!!
I'm person that like knowledgeable…
I'm person that like knowledgeable People when it comes to their Job and eager, help. I wanted to look at several floor plans and got exactly that. Andre' was a man with a plan help me maneuver threw the property and the website. He was my reason for deciding to go with Legend Homes in Splendora. I also would like to thank Carla for her profisoncity with the website and made it possible for me to go even further with my search please keep up the good work.And thank you very much.
4 juin 2025
Avis spontané
Réponse de Rently
We're glad you have a good experieince and found an awesome place to live. Thanks for the 5 🌟 review!!!
It was quick. I didn't have to wait on anyone
It was quick. I didn't have to wait on anyone to let me view the property. Beautiful home and the price is very affordable
16 mai 2025
Avis spontané
Réponse de Rently
We are so glad you had a great experience Scott! Thank you for your 5 star review!
Saw 7 Homes in one day
Saw 7 Homes in one day. All simple directions to the location and entering. Made our search a breeze.
4 mai 2025
Avis spontané
Réponse de Rently
7 homes in one day! Wow! You really made the most of your self guided touring experience! Thank you for the 5 star review! ⭐️
Is a scam!!
Is a scam!!! We live in Jacksonville and we were considering moving to Tampa so we were viewing properties locally during the week and Tampa on the weekend. Every week the account was "paused". We're a multi year tenant with one of the national wall street hedge fund slumlords. It was considered suspicious that we were considering moving. Yet these companies and rently operate everywhere pricing people into homelessness. The hypocrisy of these criminal enterpriseses to consider anything suspicious is laughable. Just be careful because they take your money then block your account! REPLYING to their statement. This is a scam, when you're offered a service for a fee and the service is not provided. I paid the entire fee so I should be able to look at homes in the entire network. If I want to fly from coast to coast daily to view homes for my amusement, it doesn't violate the policy. There are no scam concerns because they have my DL bank card and scan my face at every property. Scammers simply lift the pics from zillow and put them on Craigslist. If you want to limit the experience then say you are paying for views in x city ONLY
4 avril 2025
Avis spontané
Réponse de Rently
Hello, and thank you for sharing your feedback. Respectfully, Rently is not a scam and does not manage any properties or pricing of rentals. Our company is responsible for facilitating secure self guided tours in partnership with many property managers across the country.
While Rently requires an initial security verification to authorize users for self tours, there may be additional measures that help us provide ongoing security to ensure property managers feel safe allowing these self guided tours.
Unfortunately we were unable to locate any details related to your account, but we would be happy to take a look and see if there were any other specific issues affecting your ability to tour.
Please feel free to contact us anytime via email at support@rently.com, or phone at 888-340-6340.
I loved my experience and loved the…
I loved my experience and loved the home I toured. Applying today! ❤️
4 avril 2025
Avis spontané
Réponse de Rently
Hello Stuart! Thank you so much for sharing your experience! We're so glad your tour went well! Thank you for using Rently!
This company is a scam
This company is a scam. They take your money to view homes and then refuse to let you view homes. They use to be a great company. Easy viewing, no hassle. Now AFTER you pay, when you want to view a home, they give you an identity quiz with questions that do not even pertain to you. Then they pull up your credit score and will tell you that you can not look at a house.
We will never rent from a company that uses rently.
29 mars 2025
Avis spontané
Réponse de Rently
Thank you for your feedback. Rently partners with property managers to enable secure property showings. The requirements for viewing a home, including any additional identity verification or credit checks, are typically set by the individual property management company, not Rently. These are their specific criteria for allowing access to their properties.
If you are experiencing difficulties viewing a property due to these requirements, we recommend contacting the property manager directly for more information. You may also find alternative viewing options with different property management companies on the Rently platform.
For further clarification on Rently's role and how we work with property managers, please contact us at support@rently.com or 888-340-6340.
Went to house twice couldn't get smart…
Went to house twice couldn't get smart lock didn't work call customer service they have call me back
this looks and feel like a scam what happen to real people and even if we get the home how i no they cant
get in it
15 mars 2025
Avis spontané
Réponse de Rently
Dear Ernest,
We apologize for the smart lock malfunction and delayed callback. We understand your concern. Rently provides the software and facilitates tours, including remote troubleshooting for smart locks. When a lock has physical hardware issues, like the one you experienced, the property manager is responsible for repairs and access.
As we don't have your tour details, please send us the property address and time of your attempted showing to support@rently.com or (888)340-6340. We will then follow up with the property manager on your behalf. We can assist with software or account issues, but physical lock problems require the property manager's attention.
We understand this experience was frustrating, and we're working to improve communication between Rently, property managers, and users.
Sincerely,
The Rently Team
Love being able to self-view…
Love being able to self-view properties. One smart lock did not work at all. One lock box was very difficult to use. Keys were not working well. Otherwise, it was great.
16 mars 2025
Avis spontané
Réponse de Rently
Thank you for your 4-star review! We're glad you enjoyed the self-viewing feature. We apologize for the issues with the smart lock, lockbox, and keys. If you experience this in the future, feel free to report these to us at support@rently.com or call us (888)340-6340. This helps us inform property managers about the touring experience. We appreciate your feedback and hope to provide a smoother experience next time.
Customer support was very helpful when…
Customer support was very helpful when we had issues with the lock
2 mars 2025
Avis spontané
Réponse de Rently
Thank you for the feedback! We are so happy to hear that you had a great experience from our team helping with your lock. If you ever need help with anything else, don't hesitate to reach out!
The efficiency when I arrived at the…
The efficiency when I arrived at the property and was unable to get in…how pleasant and patient the representative was with me.
22 février 2025
Avis spontané
Réponse de Rently
We appreciate your 5 star review! 🌟
Asks for WAY too much personal info + paywall
Asks for WAY too much personal info. You don’t need my dl. Also, for anyone that looks at this. There is a paywall, don’t waste your time on this scam.
11 février 2025
Avis spontané
Réponse de Rently
In order to provide best services, the Rently app does charge a small fee similar to other apps. Best in class services include but are not limited to self guided touring. Self guided touring has many benefits including increased showing flexibility and zero added pressure of an agent. Additionally, our thorough identity verification process provides top tier renter and owner safety/security.
Despite the above benefits, we recognize some Renters may prefer agent led touring without verifying their identity. Fortunately, numerous properties offer agent led touring free of charge!
We appreciate your understanding of our intended business model.
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