Overall terrible experience and their 3rd party application Rently is a scam. We paid Rently a fee to browse multiple Progress Residential homes in hopes of renting a house through them. Right after w... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Being able to view the homes I'm most interested in on my own timeframe. The things I dislike about the app is when it just hangs and the logo just swirls and if and/or it gives a error the messag... Voir plus
L'entreprise a répondu
I'm person that like knowledgeable People when it comes to their Job and eager, help. I wanted to look at several floor plans and got exactly that. Andre' was a man with a plan help me maneuver threw... Voir plus
L'entreprise a répondu
I recently completed a self-guided tour of a property and I was thoroughly impressed. The process was smooth and convenient, allowing me to explore the home at my own pace and take in all the details... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Rently is guided by the desire to streamline leasing activity, optimize property management, and create premier resident experiences. We were born out of and revolve around innovation. What started out as a practical response to the preference of 40% of renters wanting to view properties outside of regular business hours evolved into a popular proptech solution that benefits renters and managers every day. Rently initially brought its patented self-showing technology to the market in 2011, and has since become the industry leader in self-guided tours and smart home technology. With more than 16 million self tours completed to date and tens of thousands of smart home devices deployed, Rently has the experience and product expertise to help single family and multifamily operators optimize their entire leasing lifecycle with smart home technology. The “Rently Difference” is that we offer a true end-to-end solution, with one login to control every aspect of the renter journey. Our “all-in-one” smart leasing platform automates every phase of the leasing cycle – from self touring, to move-in, to smart home residency and beyond. Rently has more than a decade of experience and has been vetted and utilized across all 50 states. We provide world-class installation support and dedicated client success teams to ensure smooth deployments and happy customers.
Coordonnées de contact
6300 Wilshire Blvd, Suite 620, 90048-5208, Los Angeles, Etats-Unis
- (888) 340-6340
- support@rently.com
- www.rently.com
3,4
Moyen
126 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Réponse de Rently
Thanks for your 5 star review! 🌟
I was supposed to be able to look at I…
I was supposed to be able to look at I could not find the lock box. Waste of my time other than that everything’s good.
18 janvier 2025
Avis spontané
Réponse de Rently
We appreciate the feedback. Please note, Rently does not serve as the owner/operator of a property, therefore, we do not place the lockbox. Rather, Rently is the conduit by which owners/operators may advertise their homes and leverage self guided touring solutions (including lockboxes). If there is a specific address you're referring to, please share via hello@rently.com and we will pass this feedback along to the owner/operator.
What a horrible app
What a horrible app. You have to give way too much personal information. The app is glitchy. It took about 15 minutes of refreshing and resetting the app to get it to work. The sales individual from the building even said it doesn't work very well. Lost connection during the tour so couldn't even finish the tour. If another building asks me to use this app I would just walk out.
5 janvier 2025
Avis spontané
Réponse de Rently
We are sorry to hear of the frustrating experience. Your feedback has been reviewed and shared with our Development team.
Please note, personal information about visitors to our Website and users of our Services is collected or stored only when knowingly and voluntarily submitted. For further details on Rently's Privacy Policy, please visit https://use.rently.com/privacy-policy/.
Should you need additional support, please contact hello@rently.com.
Réponse de Rently
We appreciate your 5 star review! 🌟
You should advise that the app works…
You should advise that the app works better
30 décembre 2024
Avis spontané
Réponse de Rently
We appreciate the feedback. If there are specific examples in which our app could have worked better, please share via hello@rently.com.
Do not recommend
Do not recommend. Unprofessional, sloppy, poorly documented. Find a different provider. Paid for the service AND bought the special Rently lock because you can’t use any but theirs, and weeks later self-showing is still not available for my property.
27 décembre 2024
Avis spontané
Réponse de Rently
We are incredibly sorry to hear Rently's offerings did not meet your needs. Your Client Success Manager (CSM) has reached out to discuss a pathway forward. Should you wish to consider alternative options to a Rently lockbox, we encourage you to discuss Rently's "Bring Your Own Box" offering with your CSM.
Great job
The agent did a great job in explaining the steps of obtaining this property.
26 novembre 2024
Avis spontané
Réponse de Rently
We appreciate your 5 star review! 🌟
Love the ability to view homes freely…
Love the ability to view homes freely at my own pace.
22 novembre 2024
Avis spontané
Réponse de Rently
Thanks for your review! Happy house hunting!
The rawness of the rentals I've viewed
The rawness of the rentals I've viewed. I loved the accessibility.
16 novembre 2024
Avis spontané
Réponse de Rently
Thanks for your 5 star review! 🌟
Rently makes house shopping easy
Rently makes house shopping easy, safe and fun. For a small fee we can were able to look at unlimited homes and find one that best fits our family. Much appreciated!
11 novembre 2024
Avis spontané
Réponse de Rently
Thanks for your 5 star review! 🌟
Réponse de Rently
We appreciate your 5 star review! 🌟
Racial profiling?
I've used Rently several times in the past to do self-guided tours of homes when I was looking in the past and had no issues, but now that they force you to share your location, upload your biometric data in the form of selfies, I'm pretty sure I was racially profiled. I set up one account on my iPhone-my business phone-using one email address and that number, but realized I would rather use my Samsung personal phone and, since I couldn't use the same email address again, it was a new combination number & email address. I thought it was completely harmless. Only I can prove it was an innocent mistake, but I couldn't get it to work at a property I was standing in front of and after about 5 phone calls with Rently's offshore call center and one of the property management companies that couldn't (or wouldn't) help me at all from Austin, Texas (I'm in Georgia), I was told I was just BANNED from not just that property management company, but TWO others that allow self-tours (Mainstreet Renewal, FirstKey & Progress Residential). It didn't occur to me until yesterday that since they have multiple selfies of me, it's clear it's the same person EACH time trying to view the properties that match the SAME drivers license that I also had to send a picture of, but they still insist there is nothing I can do to get off the naughty list. I've worked in tech before-there IS a way. I can't help wondering if it would be different if I had a different skin tone. It's really okay - it also concerns me that a 3rd party controls access to properties managed by another out-of-state company so I would hate to have an issue when I actually LIVE there. Maybe they need a local office but that would be too much like right. Things are hard enough in life to have to deal with stuff like this. I'm over it. Best of luck to everyone else.
1 novembre 2024
Avis spontané
Réponse de Rently
We are incredibly sorry to hear of this experience and assure you Rently does not discriminate. To support our app, Rently utilizes automated software in certain instances and actively monitors for multiple accounts/duplicate PII data.We recognize the automated systems we employ to help manage these efforts don’t always get it right.
Our leadership team would like to learn more about your interaction. Utilizing the information provided, Team Rently will do our best to indicate a pathway forward. Should you wish to elaborate, we've requested further information via Trustpilot
Easy to use and quick to get verified.
Easy to use and quick to get verified.
29 octobre 2024
Avis spontané
Réponse de Rently
We appreciate your 5 star review! 🌟
Réponse de Rently
Thanks for your input, but please remember Rently does not serve as the owner/operator of the home. Any feedback on the state of the home or home itself should be directed at the owner/operator. Rently serves as the conduit by which owners/operators advertise their homes.
Wishing you all the best in your home search!
Réponse de Rently
Thanks for your 5 star review! 🌟
Réponse de Rently
Thanks for your 5 star review! 🌟
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