Overall terrible experience and their 3rd party application Rently is a scam. We paid Rently a fee to browse multiple Progress Residential homes in hopes of renting a house through them. Right after w... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Being able to view the homes I'm most interested in on my own timeframe. The things I dislike about the app is when it just hangs and the logo just swirls and if and/or it gives a error the messag... Voir plus
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I'm person that like knowledgeable People when it comes to their Job and eager, help. I wanted to look at several floor plans and got exactly that. Andre' was a man with a plan help me maneuver threw... Voir plus
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I recently completed a self-guided tour of a property and I was thoroughly impressed. The process was smooth and convenient, allowing me to explore the home at my own pace and take in all the details... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Rently is guided by the desire to streamline leasing activity, optimize property management, and create premier resident experiences. We were born out of and revolve around innovation. What started out as a practical response to the preference of 40% of renters wanting to view properties outside of regular business hours evolved into a popular proptech solution that benefits renters and managers every day. Rently initially brought its patented self-showing technology to the market in 2011, and has since become the industry leader in self-guided tours and smart home technology. With more than 16 million self tours completed to date and tens of thousands of smart home devices deployed, Rently has the experience and product expertise to help single family and multifamily operators optimize their entire leasing lifecycle with smart home technology. The “Rently Difference” is that we offer a true end-to-end solution, with one login to control every aspect of the renter journey. Our “all-in-one” smart leasing platform automates every phase of the leasing cycle – from self touring, to move-in, to smart home residency and beyond. Rently has more than a decade of experience and has been vetted and utilized across all 50 states. We provide world-class installation support and dedicated client success teams to ensure smooth deployments and happy customers.
Coordonnées de contact
6300 Wilshire Blvd, Suite 620, 90048-5208, Los Angeles, Etats-Unis
- (888) 340-6340
- support@rently.com
- www.rently.com
3,4
Moyen
126 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Entering the premises with no problem…
Entering the premises with no problem and the homes being update. Nice area
22 mai 2024
Avis spontané
Réponse de Rently
We appreciate your 5 star review!
Réponse de Rently
Thanks for using Rently!
Easy tool to use
Easy tool to use, and availability is always a must and you all are great
11 mai 2024
Avis spontané
Réponse de Rently
Thanks for using Rently! Team Rently appreciates your feedback. Wishing you all the best in your home search!
The app is easy to use
The app is easy to use. It makes it convenient to tour homes when you have the time.
11 mai 2024
Avis spontané
Réponse de Rently
Thanks for using Rently! We are happy to hear our offering is convenient and easy to use.
Easy to use the system…
Easy to use the system and view the houses. Dumb that you have to pay to use it. People will just go view houses they don’t have to pay for.
26 avril 2024
Avis spontané
Réponse de Rently
Thanks for your feedback. Self-guided touring is a hassle-free option that gives you the freedom to tour a vacant home on your own time without the presence of a real estate agent. In order to provide quality services, the Rently app does charge a small fee similar to other apps.
We appreciate your understanding and are glad to hear our platform simplified home viewing overall!
It was very intuitive and I was happy…
It was very intuitive and I was happy using the app for the self guided tour.
9 mai 2024
Avis spontané
Réponse de Rently
Thanks for using Rently! Wishing you all the best as you find your next home.
Réponse de Rently
Thank you for using Rently! Happy house hunting!
Réponse de Rently
Glad to hear of your great experience! Wishing you all the best as you find your next home.
The serial number was not on the front…
The serial number was not on the front of the lockbox
4 mai 2024
Avis spontané
Réponse de Rently
We appreciate your positive review and feedback!
Réponse de Rently
Thank you for using Rently! We are happy to hear your experience was excellent!
This company collects personal…
This company collects personal information that's none of its business in exchange for allowing a prospective tenant to see a property. I tried to view a property through this awful company, and was denied because I refused to supply my birthday or the day I signed up for Rently. The chat agent claimed it was for security purposes. What security purposes does a person need to make an appointment to view a property? Stay away from these tech scammers.
28 mars 2024
Avis spontané
Réponse de Rently
Hello -
We are sorry to hear your experience did not match your expectations of our product offering. Rently is committed to a safe and secure experience, for both the Renter and property owner. Part of the safety and security process entails account verification utilizing personal info. We appreciate your understanding! To learn more, please visit: https://use.rently.com/blog/how-rently-makes-self-guided-tours-safe-for-renters/.
Fortunately, for those uninterested in completing our Renter verification process, agent led tours are available at most locations! Wishing you all the best in your home search!
Kindly,
Team Rently
I have signed up repeatedly for two…
I have signed up repeatedly for two homes, no one ever calls me back. Immediately after I sign up house no longer available. Hour or so later house available, sign up again for tour, notified shortly no longer available. I think it’s a scam they use pictures of houses that are lovely and garner a lot of clicks, but not available. To get you to look at the other houses they feed you that actually do exist. If you do look at one of those houses they are filthy. I myself own property that I rent out and one I would never use Rently due to my experience with them and two I would never show my house in such a disgraceful condition.
27 février 2024
Avis spontané
Réponse de Rently
Hello -
Thank you for sharing your experience. We apologize for the frustration caused.
Should you wish to share further details with us, please contact hello@rently.com and we will be sure to review the properties of concern.
Kindly,
Team Rently
Aweful
Aweful, the code I received didn’t work on the lock box. Tried to contact them and they were unable to help. Then I received a message saying if I didn’t return the key (which I never got) I would be charged for it.
5 novembre 2023
Avis spontané
Réponse de Rently
Hello -
Thank you for your feedback! We are sorry to hear the Rently experience was anything but great.
Utilizing feedback such as yours, we've made multiple updates to our Renter experience. We hope you'll give us another try!
Kindly,
Team Rently
Poor Customer Service
I have utilized Rently in the past for viewing properties, but unfortunately Rently does not supply a great customer service environment to allow prospective renters to follow-up on inquiries or questions.
21 novembre 2023
Avis spontané
Réponse de Rently
Hello -
We apologize the Renter support received left much to be desired. Your feedback is important.
Should you wish to share a specific incident or case, please contact hello@rently.com. In the meantime, Team Rently is committed to elevating our customer support.
Kindly,
Team Rently
Sometimes it’s beneficial and sometimes…
Sometimes it’s beneficial and sometimes not. Score of 2.5
1 décembre 2023
Avis spontané
Réponse de Rently
Hello -
We appreciate the feedback. If there are specific examples of beneficial or unbeneficial moments, please share via hello@rently.com.
Kindly,
Team Rently
Rently products only allowed us to see 10% of scheduled tours
Only 2 of our scheduled tours out of 12 through a rently product were able to be viewed. We had a tight schedule since we are moving 2,000 miles away. We wasted many hours driving house to house to find we cannot get in. One thing to note it wasn’t always directly through rently but it was their padlock product that malfunctioned for many reasons. Not only that but this product eliminates any person to person interaction. This product has made finding a new home one of the worst experiences I’ve had, and it cost us money to use!! Luckily we were able to find a company that had agent led tours and we signed with them.
16 novembre 2023
Avis spontané
Réponse de Rently
Hello -
We are sorry to hear of the frustration when using the Rently app. Fortunately, we've made some updates to our product to encompass touring for relocation.
Last, we understand in certain instances engaging with a property manager may be beneficial. Luckily, many homes offer agent led touring as well!
We hope you'll give us another try, but happy to hear you've found your dream home in the meantime!
Kindly,
Team Rently
Tried to view a home
Tried to view a home, got run through some automated id system that didn't work. Called the phone number, no answer. Guess you don't want to rent your homes.
20 novembre 2023
Avis spontané
Réponse de Rently
Hello -
Thanks for your feedback. We have made many updates to our product and Renter Support recently.
Should you be on the hunt for your next home, we hope you'll reconsider Rently!
Kindly,
Team Rently
Very unprofessional...
We were able to view the home but I had a question and left SEVERAL messages. Ernesto, the manager NEVER replied, and we kept getting the same automated message through email and text all weekend. Very unprofessional.
We applied and were considered "not qualified". I tried to contact them again to tell them we had filled the application out wrong and I needed to clarify co-applicants (our children), Still no response.
Again very unprofessional!
I feel sorry for the owners of the homes that use them! Don't use them!
1 novembre 2023
Avis spontané
Réponse de Rently
Hello -
We appreciate you sharing this experience. Please keep in mind, property management companies utilize Rently's platform but Rently does not have control over Property Manager response time or application follow up. We understanding this may be frustrating. Team Rently is here to support your contact with Property Management.
While we understand you've likely made other home arrangements, please contact hello@rently.com with any additional feedback or ways in which we can support.
Kindly,
Team Rently
My account was permanently paused by…
My account was permanently paused by the internal server for an unknown reason. I was told there was nothing they could do aside from giving me a refund for the tours I had purchased. I was also told I could no longer use Rently.
22 août 2023
Avis spontané
Réponse de Rently
Hello -
Thanks for relaying your experience. Rently has taken your feedback and similar feedback to make major improvements. We hope you'll reconsider using Rently in the future!
Kindly,
Team Rently
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