Repair Network Avis 

AVOID AVOID AVOID !!
Paid £269 up front for a premium repair package for our Smeg induction hob. Website quotes 24-72 hour window. Engineer called after 72 working hours (mon-fri) and booked appointment to come out for Friday which was 8 days after our payment was taken. Engineer didn’t arrive, telephoned them several times and were told they were running late but would arrive that day. No-one turned up. Rang company again on the following Monday ( now 11 days later) and we were told someone would ring back but no-one did. Telephoned them again on the Tuesday 12th day and they said they couldn’t get an engineer in our area so would refund in full. Received refund a few days later but feel like we just wasted 12 days and numerous phone calls - still with a broken hob and not our idea of a premium service !!

I was just checking online about finding an engineer to repair my dish washer, then I get a phone call from this company. We had a brief discussion about what I needed and the price. I was then told an engineer would be in touch now they had recieved my payment. I waited 3 days still no contact with the engineer, so I rang them and got told after speaking several people the engineer would not be here till a week later which was no good for us as we are both disabled and the dish washer saves us standing for long periods of time. So when I found out it would be a week I canceled it all to the sum of £15 cancelled fee. It is now a week later and still have not recieved my payment back minus the £15. I did try to look at their T&C but nothing happens when you click on it. So beware people when you say yes to something without seeing them you could be in my position.

AVOID AVOID AVOID
Paid £349 up front for a boiler repair. (no heating or hot water)
Reported fault on Thursday. Engineer arranged to call on Friday @ 3pm. Didn't turn up so contacted him at 5pm. Said he wasn't coming as Network Repair hadn't paid him for previous jobs. (can understand why he wouldn't want to come but don't accept the job in the first place). He then said he would come on Saturday by 1pm. He arrived at 2pm as I was on the phone with Network Repair to see if he was coming.
They put me on hold while they contacted the engineer. They then told me he would be there within the hour as he drove into my drive.
He diagnosed the fault which I already told them as the Fault code was on the boiler. Said he would try and get part but because of the age of the boiler may be difficult.
I contacted him on Sunday morning but he couldn't get a part and said he was going to put his report in on Monday morning. (why not put report in immediately)
I called Network Repair on Monday morning to see what was happening and they informed me it would be 7 days before they could get a part.
I asked for a full refund but they only refunded £235 as they said an engineer had come out.
It cost me £114 for an engineer to come out and tell me something that I already told them.

The whole process from contacting the the service through to the technician arriving was swift and professional.
The tech was polite and friendly.
He was thorough in his troubleshooting and in no time had diagnosed the correct issue with the machine, which is back up and running. Thanks.

Engineer arrived within specified time. Identified the problem quickly and fixed it.

The advice from James Tucker was straightforward, clear and helpful, the engineer was booked the same day and arrived the next day - solved the problem. Engineer was polite, gave general advice about cooker and just got on with the repair. I would definitely use again.

I needed an engineer to repair a boiler in a rental property in Plymouth. The tenants had no hot water at all.
The first person RN recommended couldn't visit the property when the tenants were available; second person claimed to have visited the property without an appointment and didn't seem to understand that they couldn't just drop in when the tenants weren't home. I guess they do this so they can say a first visit was made within the stated time-frame.
Around day 3 or 4, a third engineer - who turned out to be an old-school, proper engineer, took on the work. Rather than replacing parts unnecessarily, he found that the boiler was clogged with dust from a previous repair, and cleaned them, which I was happy with.
The engineer had not worked with Repair Network before and TBH I'm not sure either of the other two engineers had either, so the promise of a 'network of tried and trusted' tradespeople was not the case in this instance.
The worst issue is that once the job was signed off, the engineer was not paid. He asked me to contact RN which I did several times - I gather the number he had been given wasn't working / wasn't answered. I was a bit annoyed that I was put in this position as a customer particularly as I'd paid ~£355 up front for the repair to be dealt with in my absence.
It's now some 8 weeks since the job was completed, and he still hasn't been paid, despite false assurances from the customer services team at RN. He's apparently now in the process of getting a solicitor involved for which I don't blame him, but what a waste of time and money.
So all in all, not a great experience and I won't use them again.

Prompt and efficient service, engineer turned up when expected to fix my dishwasher.
James who arranged the appointment was also very friendly and helpful in arranging it.

We had 2 lovely chaps come to repair our boiler. Both were prompt efficient and very very pleasant. The boiler is now working fine. Thanks to both of them. Xx

James kept me informed throughout the whole process and engineer came at appointed time and fixed fridge freezer, having had to source an old part for it.

Great service, dealing with Barbara who is a lovely lady, who was helpful, polite and accommodating.

James did an excellent job, especially making clear the exact nature of each contract option. Stewart, f Ashford Appliance repairs did a marvellous job and our cooker is as good as new.

I contacted the company regarding my Rangemaster oven which had stopped working. When the engineer examined it, he experienced a small electric shock similar to static. He advised that I get the appliance checked and made safe. I did as I was asked and emailed the PAT certificate to the company who then contacted the engineer. The engineer stated this was not good enough and wanted the whole house tested even though he would not be working on any of the other circuits. I explained to the company this was unacceptable and unreasonable however they declined my request for a second opinion and did not respond to any complaints I emailed them to their complaints e-mail address.
When I wrote this review, I noticed some replies from the company to some of the complainants and a telephone number was provided. I decided to give it one more go and called the number. It transpired that this was not the complaints number as advised by the person responding to the complainant. It was a regular customer number. I raised the issue once more and the staff member was more helpful and agreed the original engineer was acting unreasonably.
I was informed that a new company would come out and have a look at the cooker. This took place as advised, the new company were very helpful indeed and the same member of staff kept in regular contact to ensure I received the service I was expecting.
After a few months, the cooker is now fully repaired as of today. However, I feel mixed regarding my experience with the company. I accept the engineer's response was out with their control. However, they accepted his version of events when I called and also informed me that the job would not proceed until the house was tested. I was under the impression the fault with the cooker was the thermostat due to the first engineer suggesting it, I therefore purchased the thermostat at a cost of around £70 and hoped my brother could repair it as he is an electrician. I had also informed the company of this purchase I had to make in order to put the cooker right by e-mail and over the phone to the staff member whom I spoke with in the end.
I would have been more satisfied had I not had to contact the company myself following the chance encounter with their telephone number on this website and also if they had offered a reimbursement of the £70, given I had to pay for this myself following wrong advice (turned out to be the timer) and I was given the initial impression it would not be looked at again.
So much room for improvement guys -

Negatives - poor advertisement of customer
help/support
Customer complaints e-mail is not
responded to.
No follow up when a job is closed to find
out why, this would have highlighted my
plight.
No reimbursement offered to rectify my
unnecessary financial outlay.
Positive The staff member who did help made
sure the same company did not come
back and assured me they would look
into what happened there.
The new company were prompt, efficient
and repaired the cooker in 10 mins once
they had the part.
The staff member who I dealt with
throughout kept me informed and up to
date at all times.
Just a pity my first experience was not the same as my most recent or there would have been 5 stars and a glowing review.

Paid £349 upfront for boiler repair appointment. On arrival engineers only looked at boiler and said I'd need a new one
Existing Worcester bosch combi was installed by british Gas in 2013. I was not satisfied that an attempt at repair was not made so rang repair network nationwide next day for a refund of the £349 as no repair was carried out. Was told I would receive an amount of £235. That works out at £114 for someone to come and try to sell me a new boiler, which was later successfully repaired and running well which cost me £270

I've been assured that the refund will be paid . My bank has offered to look into it for me.

Excellent response - clear communication - James was very helpful and explained things clearer and great customer service

Very courteous and fully understanding. All efforts made to provide a first class and efficient experience. Follow up from beginning to end.

We have a 16 year old Aga fridge. Our engineer spent a long time (2 hours) getting to the route of the problem and resolving the issue. It was 3 days before Christmas we are very grateful

I would like to say what excellent service we had from James our Sales Associate - he did everything possible to facilitate our two repairs and chased it up when needed and now they are sucessfully completed so much appreciated.