Repco Avis 

Went to Repco to get Brakepads for my Ford 96 ute was sold incorrect pads. Went home discovered this after disassembling front brakes it was the wrong pads. I took them straight back to repco and asked to swap for the correct one. I purchased on my card. I was refused with exchanging for the correct brake pad. I was accused of stealing them. They refused a refund and refused to even sell me a whole other set of brake pads and was kicked out of the store. My partner then called repco and i tried to purchase the correct brakepads and was told to take the brake pads off the car and bring them in. How do you drive with no brakes on your car? And when my partner question staff over it she was also refused service also. I then a few days later contact people from repco higher up in the chain to report the issues i was having. After telling them on numberous occassions now they keep saying they will call me back with a resolution. Its been weeks now. No one calls back. I keep calling them and being told the same thing. No one calls back. I am now stuck with a set of $100 and something dollar general ct disc brakes that they sold me and said would fit my car and don't. I have wasted my money and cannot return. Worst of all, you look it up online and the extact same disk brakes are half the price. I had to purchase them from auto barn. Repco coffs harbour. Bad service, extrememly unproffesional, unrelyable, verbally abusive to customers, extremely bad management. Don't shop there! I have been with repco for 30years. After this no more!

1. Sign up for Ignition Membership and get no membership number.
2. You don't get half price delivery if you get a product discount using RAA, RACQ, etc membership number. But they don't tell you this.
3. Fail to advise when a product ordered online is not in-stock and can't be delivered same day.
4. They don't reply to email queries.
5. Worst major on-line merchant I've dealt with.

Got a battery suppose to be 680cca had problems with it not starting my car when it’s icy mornings not even 2 years old got it properly tested its actually more like 459cca rip off and crap battery go elsewhere and buy better batterys

Order a waterblaster on 23 Dec pick up from mt roskill in 3-4 days… received no text or emal…rang them 26 Dec saying they haven’t received the package….and rudely told me you have to wait for the email….waited til the 3rd Jan and rang them again….was talking to them like they have forgotten my order….he told me after he brought my detailed saying he’s waiting for a shipment to come in and doesn’t know when it gonna to arrived….I was friken pissed off….so I waited until I received a Voice mail that my order been canceled cos they don’t stock them anymore….that was the last straw….. I will never shopped there anymore….and they don’t deserve a star…taken my business elsewhere

I ordered 2 sets of shelving two weeks ago when they were on special at $59.00 each, I gave my name, address & mob number and was told I will be notified when they arrive. 2weeks on no call so I rang the store to inquire only to be told that.
1. The price has gone back up now I have to price the original price $100+ ?????
2. No phone call because the person who served me no longer work there?????
3. The same person didn’t let anyone know (that’s all crap the manager for the weekend was there she spoke to him) ????
4. When I rang the store the first time, I was hung up on.
Now I am asking, am I well within my rights to complain about this treatment.
The store is Repco Main Road Huntly.
I won’t be going back there again I will spread the word.

Because of Melbourne Covid lockdown tried to use click and collect. Looked up the item I needed for my car on internet, then clicked the link to Repco. Logged in to site via my car registration, was then informed that part did not suit my car, then directed to every other item I did not want. Finally rang on phone, was informed they only have 4 items connected to the system for my car, a VW golf. Anything else says "not suitable for your car". Person I spoke to on the phone wanted me to go across the road to the BP service station to check the part (in a pandemic) Repco is a joke 1950's style no service. Went to Supercheap, got the right part straight away.

I say a de-icer on Repco website, drove to Repco New lynn and was informed item is not available instore and I ordered online. After few days of ordering the order was closed and my money was returned. Then I went back online and saw the same de-icer but now, Repco has increased the price of the product from $11 to $16. How horrible is that practice? to learn that a number of products listed on the Repco site are actually out of stock (with no out of stock information on the site) OR that Rapco receives and refunds online orders and just to relist and hike the productprices? that's disgusting

A scammer used our card to shop online REPCO on 30/06/21. Westpac warned us about the suspected transaction so we rang REPCO to cancel the order on 30/06 and reported to the police at Rowville VIC. The police was very helpful and checked with REPCO immediately, and hence the order cancelled.

Westpac informed us that all we need to do is inform REPCO to make the refund. However, the Account Receivable manager W.G. informed that they can not refund because the card has been reported as fraud. Westpac confirmed to us at least 5 times on phones and face to face that that it does not matter that the card has been cancelled, the card will still be re-directed into my bank account as the card and the account are linked. It’s been 6 weeks despite we repeatedly and patiently informed the AR manager W.G. that Westpac advised the merchant needs to refund first before the bank could process further. It is totally unbelievable how a company like REPCO that has been in the motor vehicles industry since the 1920s the AR would choose to hold a victim’s money and refuse to refund for only $335.

We bought various items at REPCO shops every now
and then, we very much regret that REPCO would rather keep our money for just $335 than care about their reputation. If you do not even ship any item, how can you expect NO refund and try to justify your action?! This is apparently an act of embezzlement, unlawfully and deliberately keep a victim’s money.

Tuesday 30th March 2.30pm
Firstly, I am a 65 year old pensioner. I bought and paid for a container of diesel oil from Repco over the internet.
I went to the store at Nambour on Tuesday to pick it up. Unbeknown to me that morning, a government rule been put in place regarding face masks in stores.
The two (female) staff members flatly refused to serve me because I did not have a mask on. Another staff member (male) stormed out of a back office and said that I was to go back to my car (parked directly in front of the doors), phone the store and he'd bring the oil out to me.
Two other customers came into the store as I was walking out., one without a face mask
I proceeded to my car and, after I had to search for the phone number on the internet (no phone number on signage on store) I called and the phone rang out. I called again immediately and the phone rang out again. I went to the front doors of the store (so they could see me calling) and called again but the call rang out again. I went back to my car and, as I was calling, the customer without the face mask came out with the goods he had obviously just purchased from this store.
I said to him " How did you get served without a mask?" He said that he was a tradie that needed parts for a job from the store across the road and they wouldn't serve him because he didn't have a mask on (apparently in a similar state of uninformed as I was) so he came across the road to Repco and got served without wearing a mask because he was buying a box of masks!
I called again and (finally) the guy in the store answered and brought out my oil. This delay made me late for my next appointment.
Why he didn't answer the phone the first 3 times I do not know. Why they served the guy without the mask I do not know. Why they didn't just hand me my (ordered and paid for ) oil when I was already (alone) in the store (a prompt, helpful service solution?) I do not know.
I DO know I will not be dealing with Repco again.

Staff to busy talking about their Friday night out .....felt like I was invisible... to bad they lost a sale Repco Tuggerah

This company should be called hit or miss as the chances of the parts being in store are hit or miss .The local staff are great but often the reply to parts enquiry are we will have to get it down from Auckland in 2-5 days

Don’t order online with Repco – their online ordering system goes like this:
- Customer orders online in Black Friday sale, pays in full
- Wait one week, cancel order without giving any reason
- Do not refund any money for 3 weeks
- When customer asks about refund, say there are ‘issues’ and customer must go into physical store to process refund
- Offer no apology or explanation for any of the above.
- Sell same ‘discounted’ products at full price to another customer.

I ordered an air hose reel from them 24 days ago. Repco have taken my money but I have neither received the goods nor heard anything from them. I rang to follow up and was told they would contact me back. I'm still waiting. I'm a very long term, loyal customer. This experience has severely damaged how I feel about the company.

Fantastic customer service from the team in Kaitaia New Zealand. I brought in a list of things I needed which were specific, the team were so helpful in collecting the items and explaining anything I needed

Tryed ordering roof racks not once but twice and waited over 2 weeks
Both times they couldn’t find the order
Off to super cheap I go !!

Good services and good products. Except the store in Ferntree Gully, rude staffs and very impatient, asked the availability of car care product and the guy just don't want to help at all.