Research Garage Group Avis 

488
TrustScore 4.5 sur 5

4,4

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Noté 1 sur 5 étoiles

A number of days ago I sent a contact form through their website regarding a recall job they did on my Citroen berlingo. I received the van back with greasy hand prints on the bonnet. My message to... Voir plus

Noté 5 sur 5 étoiles

From the initial visit to check out a Fiat 500 I'd found online, through to purchasing, Blake at the Research dealership in Nuneaton, was brilliant. No pushy tactics, just pure professionalism. He ma... Voir plus

Noté 5 sur 5 étoiles

Research Garage Nuneaton (especially the Service Dept) continue to provide a first class level of customer service, and very reasonable pricing (for my Alfa Romeo Stelvio - which is also a first... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Travelled over from Northern Ireland with my son-in- law Colin to purchase a Kia Sportage Edition 1.7 (2017). Car was exactly as described.Dilan the salesman was able to handle a barage of questions... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Concessionnaire automobile
  2. Concessionnaire Alfa Romeo
  3. Concessionnaire Fiat
  4. Concessionnaire Jeep
  5. Concessionnaire de véhicules à moteur
  6. Concessionnaire Peugeot

Écrit par l'entreprise

With a heritage of over 50 years Research Garage Group offer a first class customer service from our three showrooms in Nuneaton and Hinckley for the leading brands; Fiat, Alfa Romeo, Jeep, Abarth, and Peugeot. We strive to offer a great service with a friendly and approachable atmosphere. Research Garage Group make the sales process easy and smooth as it could possibly be. We take great pride in the excellence of the facilities we provide for our customers. At Research Garage Group we have contemporary showrooms with free Wi-Fi, customer seating areas with refreshments and state-of-the-art automotive workshops offering servicing and MOT for all makes and models. We strive to deliver an outstanding customer service at all times and we accomplish this through our constant investment in staff training and personal development. We have a very close relationship with all our staff and the family run business goes from strength to strength with each new member of the Research Garage Group family. All our staff are trained to the highest possible industry standards. Our huge range of new and used vehicles, available throughout the Midlands region, make us the first choice for existing customers and more and more new customers every year. Research Garage Group is located in the heart of the Midlands within easy access of the M1, M6, M69, M42 as well as the A5. Visit any of our dealerships and you will find out why we are the fastest-growing independent automotive group in the area.


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4,4

Excellent

TrustScore 4.5 sur 5

488 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 60 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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4,4

Tous les avis

(488)

65 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Bought 8 cars from fiat research…

Bought 8 cars from fiat research nuneaton then bought a jaguar F Type - engine light came on - fiat research made an half effort to fix it - in the end they couldnt - there response nip it to jaguar get them to diagnose it ( me paying of course ) and get it fixed under warranty
Great service NOT. My advice buy a Mini - ford - Volkswagen
These guys are pretty hopeless im afraid

23 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Sales Person that didn’t want to sell a car to me

Went to buy a Stelvio today, they had what I wanted, however it was clear from the outset they did not want to sell it to me. They told me all about the margins they needed to make but not what deal we could put together. When it was clear a sale was not going to be made, they happily let me walk away. Actually there was at least 2 more cars in stock I may have considered. I can’t quite put my finger on why they didn’t want to sell me the car I went to see. My experience seems to match others.

14 septembre 2024
Avis spontané
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Réponse de Research Garage Group

Hello,

I am sorry to hear you are dissatisfied with your experience with us. Customer service is our top priority, so I would love your feedback! I will be in touch to help you shortly.

Kind Regards,

Saber Ali
Sales Manager

Noté 5 sur 5 étoiles

Purchase of fiat abarth

We recently purchased a Fiat Abarth from Blake and couldn't be happier with our experience. From the moment we phoned the dealership, Blake was friendly, knowledgeable, and extremely helpful.

Throughout the entire process, Blake was responsive helpful and he made the car-buying experience stress-free and enjoyable. We felt comfortable and confident in our decision to purchase the Fiat Abarth, thanks to Blake's expertise and professionalism.

Overall, we highly recommend Blake to anyone in the market for a new car. His exceptional customer service and dedication to finding the right car for his customers make him a top-notch salesperson. Thank you, Blake, for helping us find our next car!

7 septembre 2024
Avis spontané
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Réponse de Research Garage Group

Thank you Jessica-Rose for your recent review,
We love receiving reviews, and yours was a pleasure to receive,
I will make sure Blake gets to read your fantastic review,
Thank you for your business and enjoy your new car.

Noté 5 sur 5 étoiles

Amazing service from start to finish…

Amazing service from start to finish from David. I went to him with a budget and he made sure what I wanted was in my budget. I had my car within days of going and viewing them. I would 100% recommend and a big thank you !!

9 septembre 2024
Avis spontané
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Réponse de Research Garage Group

Thank you, Tahlia for your 5 Star Review,
I am glad that David has looked after you,
Thank you for your business and enjoy your new car.

Noté 5 sur 5 étoiles

Travelled over from Northern Ireland…

Travelled over from Northern Ireland with my son-in- law Colin to purchase a Kia Sportage Edition 1.7 (2017). Car was exactly as described.Dilan the salesman was able to handle a barage of questions from my son-in- law. Test drive and paperwork completed we returned to Northern Ireland via ferry Holyhead / Dublin some 400 miles.Car drove like new!Colin is delighted with his purchase.Well done Dilan and Research Group Nuneaton branch!

5 septembre 2024
Avis spontané
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Réponse de Research Garage Group

Thank you, Mr Doran,
I am very happy to read how Dilan looked after you,
I would like to thank you for your business and wish you many happy miles motoring in the Kia.

Noté 5 sur 5 étoiles

Super service and help from Blake

Super service and help from Blake. No pushing sales as other places. Very happy with my new Fiat 500. Many thanks Blake

17 août 2024
Avis spontané
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Réponse de Research Garage Group

Thank you Wendy for your 5-star review,
I am glad to read that Blake did a great job for you,
Research Garage would like to thank you for your business and wish you many happy miles motoring in your Fiat 500.

Noté 5 sur 5 étoiles

Great Service

Dipesh was my main contact buying a Giulia but I also had help from Saber.

The buying experience was great. Both were so helpful and I’m loving the car.

I would happily buy from here again when I’m ready to change the car.

27 juillet 2024
Avis spontané
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Réponse de Research Garage Group

Thank you Kevin for your 5 Star Review,
I am glad to read that Dipesh and Saber did a great job for you,
Research Garage would like to thank you for your business and wish you many happy miles motoring in your new car.

Noté 1 sur 5 étoiles

Avoid this place !!

Avoid this place !!! - they sold me a car which wasn't fit for purpose, it broke after 6 weeks of using it and I was charge almost £300 as the warranty covers almost nothing. They calculated cost of repair for £700 - and other garages would do it all for half of it or less. I asked for the warranty when I was buying the car and I was told that if anything happen the warranty is there to cover it, no one mentioned even once about min. cover which is £500 and the fact that you would need to pay for the rest- you find out about it when something is wrong with the car. They just don’t tell you the truth before selling the car, all they care is just to sell the car – not how to treat customers.
When I called them to report it I was told that it’s so typical issue with Fiat 500- if it’s so typical why then didn’t check it before selling?
I was offered 50% discount for the next service and MOT- no thank – they can’t even check the car before selling. I bought cars from different dealers and never had any issues – warranty covered total cost of repair and replacement car but at this place you will be charge for everything – even replacement car – total joke – Never Again !!!

29 juillet 2024
Avis spontané
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Réponse de Research Garage Group

Thank you for your comments.
We understand that you have had correspondence with senior members of the team and were made fully aware prior to the work being carried out that any excess over the claim limit would be payable by yourself. You were advised of the amount at the time of the booking.

You were also given a copy of the used car warranty at the time of purchase.

Our management team did offer you a goodwill credit however you turned this down.

We are sorry that we are unable to satisfy you on this occasion on what was a mechanical breakdown and this would not have been foreseen at the time of sale. Complete loss of clutch fluid would have been evident


Ian Rawson-Mackenzie
Managing Director

Noté 1 sur 5 étoiles

Lucky Escape

Only requested if car had any replacement parts & they won't answer, just state come & view. My last review was removed so they don't like criticism.

I purchased a car a few years ago & had trouble with brakes & to think I was going to purchase again.

Glad I won't.

19 août 2024
Avis spontané
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Réponse de Research Garage Group

Good afternoon. Mr Townsend,
We are sorry to read your review and saddened that you didn't get the service that you should,
I see from your other reviews that you haven't had great service from any of the other garages that you have contacted either, with pretty much all of them being 1-star rated,
If you would like to email me at jthomas@researchgarage.co.uk I can discuss your review with you further and see if we can make your car purchase a pleasure instead of the 1-star ratings that you been receiving.
Thanks
Justin

Noté 5 sur 5 étoiles

These guys really are the Alfa experts

Second Stelvio I've bought from Research Garage. Nathan was really helpful in talking me through the numerous engines, specifications and even colours before I made my mind up. Due to a potential delay in having my finance in place, Nathan also went out of his way to line up some alfa finance as an alternative. Everyone is genuinely enthusiastic about the brand and it shows.

2 août 2024
Avis spontané
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Réponse de Research Garage Group

Thank you Stephen for your 5 Star Review,
I am glad that our passion for the brand comes across to our customers,
I will pass on your kind comments to Nathan,
Thank you very much for your business again.
Regards
Justin

Noté 5 sur 5 étoiles

Really easy and pleasant

Lauren and the team at Research Garage made the whole process of purchasing a used Jeep really easy and straight-forward. I was able to easily organize a test drive, ask lots of questions and was never put under any pressure to purchase the car, or anything additional. The car came cleaned and serviced, couldn’t really ask for more.

6 août 2024
Avis spontané
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Réponse de Research Garage Group

Thank you Gordon for your 5 Star review,
I am glad to see that Lauren looked after you,
I will make sure your kind comments are passed on to her,
Thank you for your business and enjoy many happy miles motoring in your Jeep.
Regards
Justin

Noté 5 sur 5 étoiles

Excellent arbarth dealer

Having looked at so many arbarth cars and not finding the car I wanted , I almost gave up , I spotted an arbarth f595 on there website, from first contact to the delivery of my lovely matt gray arbarth f595 , the sales man David, was very professional, and agreed a great deal, my car was delivered and as described in amazing condition, my car didn't have everything I'd agreed to , but David soon resolved the mistakes, my experience with this garage has been first class and I'd highly recommend them if your looking for a great deal and excellent customer service support, you will find it with this dealer, thanks too David and the team for a fabulous f595, what an amazing pocket rocket Nige

15 juillet 2024
Avis spontané
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Réponse de Research Garage Group

Thank you Nigel for your 5 Star Review,
You made a great choice, The F595 is a great fun car,
Thank you for your business and enjoy many happy miles motoring.
Regards
Justin

Noté 5 sur 5 étoiles

Totally reliable customer service

PURCHASED SEVERAL VEHICLES FROM RESEARCH THE CUSTOMER SERVICE IS ALWAYS FIRST CLASS NO DIFFERENT THIS TIME
BLAKE DID A GREAT JOB WITH SUPERB ATTENTION TO EVERY DETAIL
WILL ALWAYS GO BACK TO RESEARCH 10/10

3 juillet 2024
Avis spontané
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Réponse de Research Garage Group

Thank you Peter for your 5 Star Review,
I'm glad to read that Blake did a great job looking after you,
I will make sure your comments are passed back to Blake,
Thank you for your business again.
Justin

Noté 5 sur 5 étoiles

Knowledgeable, professional and friendly

Having found a fantastic spec car, I arrived at the dealership having liaised with Dipesh, to be greeted by him and subsequently impressed that the car was in pride of place and in fantastic condition - just as described.

Dipesh and his colleague Saber were both very knowledgable on the marque and model (Alfa Romeo 4C) and that gave huge confidence that the car was as looked after as it could be. They were also active on the owners club FB groups and events - again providing confidence.

The icing on the cake was the warranty available meaning I could buy with piece of mind. Nothing better could have been done in the whole process.

6 juillet 2024
Avis spontané
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Réponse de Research Garage Group

Thank you Roger for your 5 Star Review,
I will make sure Dipesh and Saber are aware of your review,
Thank you for your business and enjoy your 4C,

Regards
Justin

Noté 5 sur 5 étoiles

Excellent service

Friendly, expert and efficient. Many thanks to Ian and the team

2 juillet 2024
Avis spontané
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Réponse de Research Garage Group

Thanks, Anna for your 5 Star Review,
I will make sure this review is fed back to Ian and the team,
Thank you for your business.

Noté 5 sur 5 étoiles

Ashley was very helpful

Ashley was very helpful and knowledgeable about the car I wanted. Not at all pushy. When I went to collect it it was well presented. I have only had it a day and am still getting used to all the new features but so far it is fine and I am very pleased with it.

18 juin 2024
Avis spontané
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Réponse de Research Garage Group

Thank you Mr Talboys for your 5 Star Review,
We really appreciate your feedback and I will make sure Ashley sees your review,
If you have any more questions about your new car please don't hesitate to get back in touch,
Thank you for your business and happy motoring.

Noté 5 sur 5 étoiles

Excellent Service before and after purchase from Blake

Saw a car on line and was met by Blake when I went to the dealership.

He was very professional and nothing was too much of a problem.

Everything that I asked to be be done was completed before purchase and a small issue resolved afterwards

Would definitely use again and

10 juin 2024
Avis spontané
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Réponse de Research Garage Group

Thank you Anthony for your 5 Star Review,
Your feedback is great to read and I am glad that Blake looked after you,
I will make sure your review is fed back to Blake,
Happy Motoring
Thanks
Justin

Noté 5 sur 5 étoiles

Buying a used car

Met with Ashley today and bought a great car. Top class service and attention from Ashley. Not your usual pushy car sales person. Very easy to deal with and sorted everything out including delivering our car as we are nearly 100 miles away from the dealership. Would highly recommend this dealership for its overall customer service
and will have no issues coming back to buy my next car. Thanks again Ashley

15 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

New car purchase

Went to have a look at a car that I saw advertised,I met the sale representative Robert who greeted me and showed me the car he did all the relevant paperwork and took me for a test drive told me he would get all the mechanical checks done before I took the car home.. very good service.

4 juin 2024
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Réponse de Research Garage Group

Thank you Anil,
We really appreciate your 5-star review and I am glad to read that Robert did a fantastic job for you,
I will make sure your comments are fed back to the Hinckley team,
Thank you for your business and enjoy your new car.

Noté 5 sur 5 étoiles

Another good experience!

I have just bought a car from Research Garages and the experience was first class. The process was made easy and comfortable by Ashley Draper, the Senior Sales Executive I dealt with who demonstrated superb product knowledge and an ability to explain things in a particularly lucid manner.
I have been a customer of this company since 2015 and have not had any issues either with them or the Fiat cars I have purchased.
Highly recommended.

4 juin 2024
Avis spontané
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Réponse de Research Garage Group

Thank you, David, your 5-star review is a great read,
I am glad that Ashley has been looking after you and I will make sure your comments are fed back to him,
Thank you for your business once again and we wish you many happy years motoring in your new Fiat.

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