Richer Sounds - Bromley Avis 

Matt and the team were great, they set up a demo of the Ruark I wanted to purchase, let me listen in and play around with it which led to me ordering through them. They saved the system for me to pick up on my actual Birthday. So thank you and looking forward to listening on my great little system now!

The guy in the Bromley branch went through with the TV with me and looked after me, as I'm disabled. He gave me water and was very caring.
I bought it online as it was easier to get delivered. I didn't catch his name, but a very knowledgeable black man, no disrespect intended.

These guys are amazing! Excellent customer service, second to none product knowledge, go an extra 10 miles to help… just an absolutely incredible customer experience! Big thanks especially to Jerome from the Bromley branch!!!

I could rant about tech companies dictating the customer experience instead of creating products that customers actually need. I mean, supposedly a master TV, calibrated for presenting content as the creator intends. I put in a Blu-ray, switched to Cinema mode, expecting a great experience. Only the default Expert 1 Colour Temperature (and Expert 2) are little more than Orange and Teal filters. So much for out of box simplicity.

But you really want to know about the shopping experience. This was excellent, friendly and informative staff who really helped me hone down my choices. Delivery was great too, timely and without flaw (although the couriers did spam my phone for texts a fair bit).

One small issue in store. I know when buying a TV, the audio can be an afterthought, and I had expected the soundbar to be plug and play. I had mentioned that I didn't own a smartphone, so it would have helped if I had known before hand that the soundbar needed an app installed to set it up (see my first point about user unfriendly tech companies, Sony) Thankfully I had an iPad at hand to set the soundbar up, but it would have helped if it had been mentioned at the point of purchase.

Easy to order over the phone for store collection. Great advice/confirmation of choice of purchase. Rang to confirm TV ready to collect, helped to carry to car. All the staff were very pleasant. Price was very competitive. Would recommend

Very helpful staff - competitive price.

I had to replace my CD player, 30 years after I bought my first one from Richer Sounds. Matt in Bromley was really helpful in explaining the main differences between players now and I made an informed choice. Even though it was out of stock at the warehouse, he had one delivered from another shop less than 48 hours after I'd made my selection. I'm very happy with the choice and price! After decades as a RS customer, it's been my experience that service, expertise and quality gear continue to be the (gold) standard in RS stores!

Very good. Great price , helpful staff , they helped a poor old man get the tv into his tiny car. I’ve always liked RS I’ve used them for what , 30+ years? Really pleased.

I find the staff are knowledgeable and very helpful. Very friendly indeed.

Initial contact to Richer Sounds Bromley vas tel I ordered an item there was s delay on delivery to the store

In store the customer rep courteous. polite knowledgeable .

Fair price , not hurried , no upsell , free delivery and guy ( dep manager ) who served us

From the start of my request for a return and a refund I was treated with great professionalism

I had constant contact from Customer Service and my return was made easy.

Ordering was easy, receiver arrived the next day. Was easy to set up and sounds good.

Had to change a TV mount, very helpful.

Staff were extremely helpful very friendly

Assistant was not "pushy", listened to what I had to say and explained things in full.

Tommy & Jerome great guys

Excellent service. The staff were helpful and polite plus they knew their onions!!

Friendly staff who new what they were talking about.